Job Posting Details

Manager Member Experience, Salmon Arm Savings and Credit Union

Location:Salmon Arm, British Columbia
Posting Date:April 27, 2018
Closing Date:until filled
Employment Type:Full-time

An exceptional opportunity to enjoy the flexibility of full-time work with a team-oriented, energetic group while taking the first step towards a successful management career with a dynamic employer in a stunning, natural setting.

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region: “we are committed to corporate social responsibility”.  We also believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!  Add in a competitive salary and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.  Plus, you'll have the added benefit of working at our welcoming Uptown branch, recognized for its sustainably focused building design.

With a passion for sales and service, the Manager Member Experience, you will be guided by four principles:

• Ensuring that the member is at the centre of all we do

• Creating a warm, welcoming environment for every member

• Enjoying yourself and sharing your enthusiasm with our members

• Taking personal responsibility for the member experience

As the successful candidate for the role of Manager Member Experience, with both service delivery and sales delivery accountabilities, you will:

· Lead and develop the front line team to actively identify opportunities to recommend products and services to meet   member needs and make quality referrals to sales team as appropriate;

· Work with the Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community;

· Support staff by being a resource and providing coaching, guidance and technical direction on all front-line products, services, policies and procedures;

· Champion the SASCU Member Experience and lead programs established to enhance the SASCU Member Experience;

· Take ownership of member concerns and resolve or support staff in correcting complex and/or difficult member service situations;

· Monitor and assist with orchestrating the flow of members within the branch to ensure all members feel welcomed and attended to in a timely manner;

· Ensure adherence to service standards through ongoing observation, communications and training;

· Responsible for front line staffing;

· Oversee branch cash flow, cash orders, troubleshoot ATMs, etc.

· Acts as Privacy Champion for the branch.


The ideal candidate will possess the following skills and experience:

· 2 years post-secondary education;

· 4-6 years recent progressive financial industry experience in a sales and service capacity including 1 year in a leadership role

Additional Competencies:

· Solid knowledge of credit union policies, procedures and controls and knowledge of the features and benefits of SASCU’s deposit products and services;

· Solid working knowledge of regulatory requirements pertaining to activities supervised and performed;

· Ability to provide effective leadership to staff through on-going coaching and feedback;

· Ability to resolve challenging situations and more complex member situations that have been escalated;

· Knowledgeable and enthusiastic about SASCU;

· Ability to provide exceptional member service; and

· Commitment to continuous learning and self development.

To learn more about this exciting part-time role with advancement potential, please visit

To apply, please drop off, mail or email a résumé to us by Friday, May 11, 2018 to:


Salmon Arm Savings and Credit Union

Human Resources

PO Box 868, 370 Lakeshore Drive NE

Salmon Arm, BC V1E 4N9

Tel: 250.833.1313

Fax: 250.833.4480