Job Posting Details

Branch Manager, Aldergrove Credit Union

Location:Fraser Valley, British Columbia
Posting Date:December 14, 2020
Closing Date:until filled
Employment Type:Full-time

We’re hiring a Branch Manager!

Position Overview

As an inspirational and influential leader, the Branch Manager (BM) exemplifies what it means to deliver exceptional high-quality service to members and confidently oversees the day to day operations of a retail branch. The BM leads by example and has a passion for building and developing a team where employees are empowered to positively contribute to the success of the branch and organization. Having proven leadership and business development skills, the BM establishes key business and community partnerships in support of organizational growth and the financial well-being of the communities we serve.

The BM is a role model to employees and strives to attain personal, branch and corporate goals. One of the primary roles is to coach employees in building strong relationships and identifying opportunities to help members achieve their financial goals. They foster an environment in which our members feel welcome, our employees are knowledgeable and ACU is recognized as a committed community partner. 

Key Accountabilities

  • Sales & Service Leadership
  • Member & Community Experience
  • Employee Experience
  • Risk Management

Skills & Attributes

  • Passion for delivering exceptional member service and is dedicated to building strong member relationships, peer and employee relationships and connections in the community
  • Demonstrates personal commitment to ensure skills and knowledge are up to date and meet position requirements
  • Gains the confidence and trust of others through thoughtful, clear and open communication
  • Fosters an environment where employees are motivated to do their best to achieve personal and career goals and help the organization achieve its objectives
  • Develops and/or works with the team to translate organizational priorities into actionable plans, leveraging the right resources to deliver results
  • Anticipates potential challenges from others and thinks through how to address them
  • Embraces change as a natural course of business, shifting priorities and adapting easily in response to changing demands and new circumstances
  • Seeks and uses the input of others, developing and building on their suggestions and ideas to come up with new approaches and improvements
  • Builds external relationships to establish a strong referral network, cultivate visibility and increase business development
  • Monitors business trends and best practices to identify issues or opportunities for increasing revenues, reducing cost or growing “share of wallet”
  • Understands the culture of the organization and recognizes what is and is not possible

Experience & Education

  • Minimum five years financial service industry experience, preferably with two years retail lending
  • Direct leadership experience for a minimum of five years
  • Combined experience and post-secondary education in the areas directly related to financial services business will be considered

Qualified applicants should identify how their skills and experience match our requirements and email their cover letter and resume to

We thank all applicants for their interest. Only those applicants considered for an interview will be contacted.

Aldergrove Credit Union is a financial service cooperative located in the heart of the Fraser Valley. We proudly offer personal and commercial banking, insurance and financial planning solutions to our members and clients in the communities of Langley, Aldergrove, Abbotsford and Mission. Our Credit Union has approximately 115 staff serving 17,500 members and operates six branches, four insurance offices, and three financial planning offices. The strength of our credit union is a direct reflection of our commitment to our people, service to members, and growing our communities. For more information, visit