Burlington – Credit Union Careers

Director, Information Technology

Tandia Financial Credit Union has an exciting opportunity for a full-time permanent Director, Information Technology in our beautiful new corporate office located in Burlington, ON. This role will report to the VP, Information Technology.

What we offer:

Competitive Base salary + bonus structure
Comprehensive medical and dental benefits
Paid vacation plus 5 “management” paid vacation days
100% company match RRSP, Employee can contribute 4-8%
Diverse mix of staff and demonstrated work/life balance
Hybrid work schedule
Career growth opportunities
Continued development and education program

The Role:

Reporting to the VP, Director of Information Technology, is responsible for overseeing the day-to-day functions and operations of the IT Department, ensuring on-going projects and initiatives are in line with established IT priorities and corporate objectives; will directly supervise the IT staff to ensure IT project completion and established service levels are maintained.

In this role you will:

Provide leadership, vision, and management to the IT department.
Manage the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Manage IT staffing, including recruitment, supervision, scheduling, development, coaching and evaluation of IT team members in conjunction with Credit Union policies
Manage the purchasing of all software, hardware, and other IT supplies in line with budget expectations.
Make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Effectively communicates relevant IT-related information to superiors as needed.
Monitor IT Service Desk and ensure process and procedures are followed and service standards are being met
Oversee the timely completion of all IT Service Desk items.
Manage and provide support and act as the backup to IT staff in order to best utilize the information systems and IT resources.
Develop, review, and certify all back-up and disaster recovery procedures and plans.
Oversee the maintenance and administration of both LAN and WAN networks ensuring their stability, including the development and maintenance recommendations from the Senior System Administrator
Ensure the capabilities of the credit unions external communications are properly maintained and in good working order.
Approve and enforce changes to policies and procedures in the area of technology and administration with objective of improving efficiency.
Manage the implementation of new\upgrades for all in house and third-party systems.
Act as 2^nd level escalation support on weekend business operation.
Complies at all time with and ensures adherence to all Credit Union policies and procedures including Anti-Money Laundering policies.
Other duties as assigned by the VP, IT.

Here’s what you bring:

University Degree or College diploma in a Computer Systems technology field of study.
Minimum of 2-3 years of job-related and managerial experience.
Advanced knowledge of PC skills, PC literacy beyond banking systems.
Working knowledge of VMware server solutions.
Experience with Vendor Management
Experience in diagnosing and troubleshooting LAN/WAN and PC problems
Working knowledge of Microsoft O365 Suite
Demonstrated Project Management knowledge
Financial Institution Banking Knowledge
Excellent verbal, written and presentation skills.
Ability to effectively manage many priorities, often with conflicting deadlines.
Ability to take initiative in the development and completion of projects.
Strong organizational and time management skills.
Effective leadership skills with demonstrated ability to coach and mentor direct reports, inclusive of performance reviews and discipline.
Excellent problem-solving, analytical and evaluative skills.
On-going commitment to continuous learning to help stay current with new technology and IT trends.

Other Requirements: Due to deadlines and time constraints, the hours of work may extend beyond the normal work week. There can be numerous and varied responsibilities which require constant prioritizing to ensure that all duties are completed efficiently, accurately and on a timely basis. It is a requirement of this position to be able to perform well under pressure from many situations, while working towards meeting the agreed upon goals within the set timeframes.

If you are interested in the position and meet the requirements, please forward your cover letter and resume to careers@tandia.com, quoting the position title in the subject line.

Tandia is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration. Tandia is strongly committed to employment equity within its community and to recruiting a diverse workforce. Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources. Tandia is committed to providing a safe work environment for employees and has implemented a vaccination policy. All new employees shall be fully vaccinated against COVID-19 prior to their start date and any offers of employment are conditional upon Tandia receiving written confirmation of full vaccination. This means that 14 days have elapsed after completion of a COVID-19 vaccine series (ie. Full two doses of a two-dose series or one dose of a one-dose series or as defined by Public Health Ontario). This requirement is subject to any accommodation obligations under the Ontario Human Rights Code.

Executive Assistant

Executive Assistant – Burlington (Full-time)

We invest in people.

Be part of a banking experience as unique as you are. Tandia Financial Credit Union (Tandia) is seeking a talented and accomplished administrative professional to support our President, Board of Directors and senior executives on a full-time permanent basis.

Do you have experience supporting a President and a Board of Directors and juggling several priorities in a day? Do you have a passion for service, a positive mindset and a keen eye for detail?

If so, this might be the role for you.

This exciting position will be based at our beautiful new corporate office in Burlington, Ontario – while a hybrid model is currently in place due to the present circumstances of the pandemic.

Your Work at a Glance

As an Executive Assistant at Tandia you will be a vital member of our team, supporting the President, our Board of Directors and our Senior Executives. As a highly organized and efficient support resource, you are dedicated to providing excellent service and administrative support – displaying a positive “can-do” attitude and acting with exemplary professionalism.

In this role you will apply your knowledge and experience providing administrative support to the President, including preparing correspondence and assist with assembling documents, reports and presentations as well as managing calendar appointments, organizing conference calls, meetings and more. You will also craft correspondence on the President’s behalf, develop reports with ease and apply your strong technical abilities on a daily basis – and if called upon, provide systems support to our executives.

As the primary resource supporting the Board of Directors and Senior Executives, your role will include planning and coordinating meetings for our Board of Directors and all Board Committees, preparing and distributing all meeting materials, taking minutes and managing confidential files and you will be counted on to meet all deadlines with ease. You will also be involved in event coordination, such as the planning of Tandia’s Annual General Meeting and other company events and assisting in other administrative support such as booking conferences or making travel arrangements for our executives.

In the role of Executive Assistant, we’ll rely on your expansive business knowledge and your expertise in the field of office administration to anticipate needs and plan proactively. We’ll also count on your professional and courteous approach in dealing with all members, co-workers, colleagues and external contacts.

We are looking for someone who:

Has completed a degree / diploma in a business-related field, or has equivalent work experience
Has a minimum of 3 to 5 years experience as an Executive Assistant, or in a senior Office Administration role
Has ideally worked with or supported a Board of Directors and has an understanding of Board processes and procedures including document preparation and minute-taking
Has a strong inclination toward details and can be thorough and well organized, and has proven ability to work independently and efficiently
Has excellent typing skills, calendar management experience and strong background in administrative support of multiple departments and functions including senior executives
Operates with a high degree of discretion and tact and can build trust by demonstrating the ability to handle confidential information and sensitive material
Can produce detailed reports and presentations with ease and is highly skilled at using Microsoft Excel, Word, Powerpoint, Outlook, Teams and other Microsoft Office products on a daily basis; is comfortable with learning new technology and software applications
Is an accomplished communicator, skilled at both verbal and written communication and is able to interact with internal and external stakeholders at all levels through multiple means of communication – by phone, email, web-based meetings and in person while developing and maintaining strong relationships
Is comfortable working full-time hours and with deadline and time constraints with an understanding that hours of work may extend beyond the normal work week
Is aligned with Tandia’s vision and values and demonstrates a desire to be a contributing member of our team, support a positive work environment that promotes service and commitment to the credit union, quality, innovation, integrity, and respect

As Unique as You

We believe that financial institutions should be more accountable to the people they serve; we believe that there’s more than one way to measure success; and we believe that our profits should have a positive financial, social and environmental impact on the communities in which we live and work. Actions speak louder than words and we work hard to demonstrate our commitment each and every day.

At Tandia, we recognize that our staff and members are unique – and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history.

We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.

Continue reading “Executive Assistant”

IT System Administrator

System Administrator – Information Technology (Full-time, Burlington)

Tandia Financial Credit Union (Tandia) is seeking a creative problem solver to join our IT department on a full-time permanent basis as a System Administrator.

This position will be based in our new Corporate office in Burlington, Ontario – while a hybrid model is currently in place due to the present circumstances of the pandemic.

We invest in people.

We are seeking a talented individual who matches the values we live by and who has a service mindset. Do you thrive in a fast-paced and dynamic environment? Do you have a self-starter attitude, and are you looking for an excellent team to work with? Are you a quick learner who wants to strive towards the corporate vision of innovation? If so, then you are right for Tandia, and we’d like to meet you.

Your Work at a Glance

Our System Administrator is a critical member of the IT team, providing first level support to users to resolve technology related issues, including technical infrastructure, solutions, and end user systems and devices and will act as a back-up to other administrators when required.

In this role, you will be responsible for ensuring staff who are new to the organization, or who are changing roles, have the access and the systems they need to be successful. You will be responsible for the provisioning and maintenance of all mobile devices and ensuring an accurate and up-to-date inventory of assets.

You’ll stay up to date on the latest technology trends and won’t be shy to make recommendations on how new technologies can be leveraged to improve the efficiency of both the IT department and infrastructure.

We are looking for someone who:

Has completed a degree or diploma in Computer Systems, Computer Science or other related program
Possesses a minimum of 1 year experience in a support role within a corporate IT environment including troubleshooting and diagnostics
Demonstrates excellent communication skills, strong listening abilities and service mindset
Has in-depth knowledge of Windows Server, Desktop and Network Environment
Has working knowledge of Microsoft Exchange Server, Office365 and Office Suite
Has working knowledge of VMWare and VDI as well as VMware vSphere, vCenter, and ESXi
Has proficiency in managing and configuring Cisco and HP network routers and switches
Has experience with creating and modifying scripts including PowerShell
Has knowledge of Credit Union applications – which is considered an asset; as well – those candidates with experience in the financial industry will be given preference
Possesses excellent interpersonal skills and the ability to communicate and translate highly technical information and ‘jargon’ in ways non-IT professionals understand
Prides themselves on their ability to problem solve
Is committed to continuous learning and a demonstrated ability to stay current with industry trends
Is able to work after hours and weekends as required to support our branch operations; emergency response and on-call duties after regular business hours are expected in this role

As Unique as You

At Tandia, we recognize that our staff and members are unique – and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history. We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.

Continue reading “IT System Administrator”

IT Security Analyst

Security Analyst – Information Technology (Full-time, Burlington)

Tandia Financial Credit Union (Tandia) is seeking a qualified Security Analyst to join our IT department on a full-time permanent basis.

This position will be based in our new Corporate office in Burlington, Ontario – while a hybrid model is currently in place due to the present circumstances of the pandemic.

We invest in people.

Be part of a banking experience as unique as you are.

Do you have a strong understanding of new security risks and technology trends? Is vulnerability management one of your strong suits?

If you answered Yes – this opportunity might be for you!

If you want to apply your experience in IT Security, with the knowledge you have gained from your formal education in Computer Security and the various Security certifications that you hold, keep reading for more details.

Your Work at a Glance

Our Security Analyst will be responsible for the continuous monitoring and improvement of the overall security posture of the technology infrastructure within Tandia.

You will also be responsible for measuring and managing security risks and controls and enhancing the integrity of systems and processes throughout Tandia, with the goal of protecting our organization from potential security threats. As the Security Analyst, you will be the single point of contact for any security related incidents and questions or concerns about dynamic threats within the organization. You will apply your knowledge when providing day to day guidance and recommendations on the management of cyber security specific risks and will approach projects strategically. You will be proactive in creating, updating and maintaining IT related policies in coordination with audit and risk management procedures and you will serve as the primary correspondent to facilitate IT related audits.

We are looking for someone who:

Has completed a degree or diploma in Computer Security or related Computer Systems or Data Security focused program
Possesses a minimum of 4 to 6 years of IT industry experience
Has a minimum of 1 year experience in the specialization of IT Security
Has ideally completed one or more Information Security certification(s) such as CISSP, CEH, GSEC, NCSF, Comp TIA Security+
Has in-depth knowledge of Windows Server, Desktop and Network Environment
Is highly skilled in the use of network security protocols and technology solutions such as next generation firewall (NGFW) applications, routing protocols and access control lists (ACL)
Has a solid understanding of common frameworks or standards such as CIS Top 20, NIST and ISO 27001
Is skilled at vulnerability management and has hands-on experience with vulnerability scanning tools – ideally Tenable and/or Tenable Security Center
Is skilled with log management and ideally has used SIEM solutions for log management and has familiarity with Sumo Logic or Splunk; in addition, can produce reports and metrics from these tools
Is committed to continuous learning and regular use of open-source intelligence to stay current with industry security trends
Has a self-starting attitude and a highly analytical approach to delivering the highest level of security
Has the ability to take initiative, recommend changes, streamline operations and create efficiencies
Has experience creating, updating and maintaining policies and procedures
Has knowledge of Credit Union applications – which is considered an asset; as well – those candidates with experience in the financial industry will be given preference
Possesses excellent interpersonal skills and the ability to communicate and translate highly technical information and ‘jargon’ in ways non-IT professionals understand
Prides themselves on their ability to problem solve, manage and mitigate risk and analyze data
Is able to work after hours as required given the nature of the position; emergency response and on-call duties after regular business hours are expected in this role

As Unique as You

At Tandia, we recognize that our staff and members are unique – and that matters to us.

Continue reading “IT Security Analyst”

Branch Manager

We invest in people.

Be part of a banking experience as unique as you are. Tandia Financial Credit Union (Tandia) is seeking a talented and experienced leader to join our retail banking team in Burlington, Ontario on a full-time, permanent basis.

Do you have a talent for inspiring people and leading a team committed to helping families meet their financial goals? Do you care deeply about increasing financial literacy to help our members secure a better future? Do you want to be a part of an organization that is proud to treat its members like a neighbour rather than a number? Then you are right for Tandia, and we’d like to meet you.

This exiting in-branch opportunity is based in our Burlington location at 3455 Fairview Street – ideal for someone passionate about developing business relationships and coaching and leading a high performing team.

Your Work at a Glance

In this role, you will independently manage and oversee the overall operation of the branch, including growth and maintenance of the investment, loans portfolio, and cash operation. This includes facilities management of the branch within the approved policies, procedures, certification standards & operating budget set for the year.
As a strong people leader and coach, you will directly or indirectly manage all branch staff, implement marketing plans for product and service promotion to Tandia’s members and analyze branch business progress producing relevant reports as required. You will also be involved in recruiting and interviewing for your team as well as supporting, coaching, mentoring and guiding staff at all levels.
Using your proven sales abilities, you will be responsible for pursuing new business opportunities for the branch and ensuring that business development and new member acquisition are top priority – while continually focusing on member retention and providing unparalleled service to our existing members. You will develop an annual Business Plan outlining activities to be followed by branch staff to ensure the business goals and objectives of the branch are met by year end including categories such as acquisition of deposits, lending, and referrals to Tandia’s Wealth Management team. .

In our community, you will be leading by example by supporting our community outreach programs such as providing warm breakfasts to students in need and participating in seasonal volunteer initiatives with Food4Kids, Heart and Stroke and our adopted schools.

We are looking for someone who:

Has completed a degree / diploma in the field of Business/Commerce, Finance, Economics or has equivalent work experience
Has a minimum of 4 years experience in credit writing and structuring of deals in a credit union or other financial institution; ideally in positions which include lending limits
Has a strong lending background and understands the legalities and practices involved with lending, and specifically, mortgages
Is an expert at financial analysis, lending and credit writing practices as well as assessing risk
Has a minimum of 4 years of people management experience; is a strong leader and able to motivate and build an effective team, and is experienced at managing teams and developing people
Has a proven track record of delivering exceptional client service and is able to identify new opportunities and solutions for clients during the credit review process
Has excellent communication and interpersonal skills and is able to interact with internal and external clients/customers at all levels through multiple means of communication – by phone, email and in person
Has the ability to work accurately with a high degree of attention to detail while performing under pressure and working toward meeting established objectives within set timeframes
Is proficient using Windows and very comfortable with Microsoft Office applications such as Excel, Word and Outlook
Is comfortable working on a full-time basis – 35.5 hours each week – and with deadline and time constraints and an understanding that this position will include some evenings and Saturdays to support the operation of the branch and that work hours could extend beyond the normal work week
Is aligned with Tandia’s vision and values and demonstrates a desire to be a contributing member of our team, support a positive work environment that promotes service and commitment to the credit union, quality, innovation, integrity, and respect

–This position does not require a license to sell mutual funds.

As Unique as You

At Tandia, we recognize that our staff and members are unique – and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history.

We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.

Commercial Account Manager

We invest in people.

Be part of a banking experience as unique as you are. Tandia Financial Credit Union (Tandia) is seeking a talented and experienced commercial sales professional to join our Commercial Services team.

You will be based at our beautiful new corporate office in Burlington, Ontario – while working remotely on a temporary basis due to the present circumstances of the pandemic.

Your Work at a Glance

Do you have experiencing growing the size and profitability of a commercial lending portfolio while working in a major financial institution?
This might be the role for you.
As a key member of our Commercial Services team, you will utilize your sales and lead generation experience to build relationships with current and new Credit Union members within the mid-market and up-market business space.

As a Commercial Account Manager you will be able to combine your professional relationship management experience with delivering value add solutions to sophisticated business members, while exercising your sales and origination skills, drawing on your experience in financial analysis and using your understanding of credit and credit products.

You will have the opportunity to apply your natural inclination towards sales, your ability to solve intricate business challenges, your credit writing skills and your demonstrated ability to develop solutions-based strategies to win new commercial business. an

In collaboration and coordination with the VP Commercial Services, you will develop a customized market management strategy to support commercial portfolio growth, while working with Tandia wealth, retail and payment solutions teams, and our external and syndication partners.

Although remote work is anticipated with this position in the short-term, travel in the region is expected as this is critical to success in relationship-building and providing exceptional service to our members and prospective new business.
Its also worth mentioning that we offer an industry leading variable pay / commission structure that is highly rewarding to someone driven to grow their book of business.

We are looking for someone who:

Has a minimum of 3 years of experience in commercial account management, ideally in a credit union or other financial institution.
Has completed a University degree in Business, Economics, Finance, Commerce or a related program, or equivalent work experience.
Has a proven track record in commercial sales and business development with a diversified portfolio; exposure to syndication deals is considered an asset.
Is an expert at financial analysis, assessing risk and credit structuring as well as presentation of deals – preference will be given to those with a financial designation such as CFA / CPA.
Can demonstrate their new member acquisition skills, is at ease when presenting the Credit Union’s value proposition, likes actively pursuing lead generation, and enjoys initial contact with members, cold calling and asking for referrals.
Has proven through their previous commercial experience that they have exceptional relationship management skills.
Is comfortable working full-time hours and with deadline and time constraints with an understanding that hours of work may extend beyond the normal work week.
Is motivated by a variable pay / commission-style bonus structure and is comfortable with travel in and around the local area.
Is aligned with Tandia’s vision and values and demonstrates a desire to be a contributing member of our team, support a positive work environment that promotes service and commitment to the credit union, quality, innovation, integrity, and respect.

As Unique as You

At Tandia, we recognize that our staff and members are unique – and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history.

We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.