Unity – Credit Union Careers

Manager of Member Experience

The Person: You are a wise conductor, leading a harmonious symphony. Your musical score serves up the rhythms and harmonies that charm our members and deliver an exceptional experience. You inspire and uplift the orchestra, with a profound understanding of each individual’s talents and potential. You guide and support the brass, percussion, strings and woodwinds, helping each get the most out of their instruments and balance the entire performance in a way that celebrates the players and delights the audience with an unforgettable melody.

The Position: The focus of this job is providing exceptional member experiences, developing relationships with members, achieving results with and through people; all aligned with the larger picture of the organization and its strategic goals. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others are essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with internal and external members requires an outgoing, poised and persuasive communication style. The ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. A full commitment to the success of the credit union and elevated standards of member experience are expected in this position. The job environment is constantly evolving and provides growth opportunity, recognition and reward for the achievement of credit union and member success.

Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:

Provides leadership ensuring an exceptional member experience focused on building member relationships through successful, proactive member service and product delivery. Guides and supports the member experience and financial services teams by setting standards and expectations and holding team members accountable.
Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
Provides overall management and direction of member experience policies, procedures, and objectives.

Promotes Unity Credit Union and maintains active involvement in the organization and community.

Compensation and Qualifications: The Manager of Member Experience is an on-site, full-time permanent position. Experience in front line financial service operations is strongly preferred. A clear passion for member service and proven leadership skills are essential to success in this role. Relevant education and financial work experience are required, with a preference for a credit union background. Unity Credit Union offers a competitive total compensation package. Salary will depend on qualifications and experience. Benefits include a matched pension plan; group benefits (health, dental, life, disability and critical illness insurance), and paid community involvement.

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $350 million and 34 employees serving 5000 members. Our vision is, “Partnering to Achieve Success and Build a Better Community” and that is how we work and serve every day.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, and a new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com.

If you have a passion for partnering to achieve success and are ready to advance your credit union career, we would like to hear from you!

Competition closes at 11pm on Sunday June 25, 2023.

Interested applicants should submit a cover letter and resume by email or in person to:

Shauna Hammer, Human Resources Advisor
Phone: (306) 228-4515 ext. 222
Email: shauna.hammer@unitycu.ca

We thank all applicants for their interest; however only those selected for the further consideration will be contacted. The successful applicant must satisfactorily complete a bond application process including work history, criminal record check and credit check.

Member Experience Partner

The Person: You are the riverboat captain traversing the waters of members’ lives. You know that the journey will encounter unmapped territory, eddy pools, waterfalls, and rapids and may not always be smooth sailing. You use your wisdom, knowledge and compassion to make the journey as smooth as possible and to provide reassurance when it’s not. Meandering with Huck Finn, or shooting the rapids, you are ready to ride, side by side, with members navigating the rivers of life.

The Position: The Member Experience Partner is a permanent, on-site, full-time position (37.5 hours per week.) The duties of this job require specialized expertise and skill in maintaining established standards of member service excellence, quality and accuracy. Drive, determination and a self-disciplined approach are necessary for successful job performance. While the pace of the work may, at times, be faster than average, quality is never compromised, and concern for the member remains top of mind.

Reporting to the Manager of Member Experience, the Member Experience Partner:

Listens to and recognizes member needs and makes product or service recommendations which are in the best interest of the member.
Processes new membership account openings and closures.
Manages and administers Estate accounts.
Manages and administers wires.
Manages and administers lawyer’s trust accounts.
Develops and maintains a thorough knowledge of applicable credit union policies, products, services, and government legislation, particularly as it pertains to estates, account opening, closing, and maintenance.
Actively refers business opportunities to appropriate operational areas, including referrals for members with complex financial planning needs to the Certified Financial Planner, loan needs to lending department and investing to investment specialists.
Promotes Unity Credit Union and maintains active involvement in the community.

Compensation: Unity Credit Union offers a competitive total rewards package. Salary will depend on qualifications and experience. Benefits include a matched pension plan; group benefits (health, dental, life, disability and critical illness insurance), and paid community involvement.

Qualifications: The successful candidate will have completed Grade 12 plus one to three years of proven exceptional member service experience. Credit Union or other financial institution experience is strongly preferred.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com.

If you have a passion for partnering to achieve success and would like to work with an amazing team of professionals where you can build and further your career, we would like to hear from you! Applications will be accepted until 4pm on June 5, 2023.

Submit a cover letter and resume to:

Shauna Hammer, Human Resources Advisor
Email: shauna.hammer@unitycu.ca

Investment Specialist

The Person: You are a patient Master Gardener, planting seeds of knowledge, cultivating relationships, and encouraging thriving finances. You understand that member portfolios, like tender plants, take time and TLC to establish roots and grow strong. As the ground is prepared and trust deepens, you assist members in selecting the investments that will bear the best fruit for their tastes and climate. A wise horticulturalist, your specialized knowledge in varieties and maturities is foundational to the advice you provide.

The Position: The Investment Specialist must be friendly and genuinely interested in discovering member’s current, on-going and future needs, and finding the best solutions. Lots of attention is spent on building and maintaining relationships seeking to help and not pressure members thereby fostering the relationship. Detailed work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. Adherence to established guidelines and procedures is important, while working with and for others. This is a permanent full time (37.5 hours per week) position.

As a member of the Investment team, the Investment Specialist:

Actively grows, develops, and manages a portfolio of member investments and relationships.
Requires a high degree of specialized knowledge to analyze member needs, assist members by outlining benefits and alternatives, and advise members on the best investment options and ongoing investment services.
Is professional, proactive, and dedicated to serving in the best interest of the member.
Promotes Unity Credit Union and maintains active involvement in the organization and community.

A Mutual Funds license is required for this position, or a commitment to obtain mutual fund license in the immediate future. Relevant education and financial work experience are strongly preferred.

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 5000 members. Our vision is, “Partnering to Achieve Success and Build a Better Community” and that is how we work and serve every day.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com.

We would like to hear from you. Applications will be accepted until midnight on November 27, 2022.

Interested? Submit a cover letter and resume to:

Shauna Hammer, Human Resources Advisor
Email: shauna.hammer@unitycu.ca

The successful applicant will be required to undergo a bonding process that includes a reference check, criminal record check and credit check.

We thank all applicants for their interest; however only those selected for the further consideration will be contacted.

Manager of Member Experience

The Person: You are the Swiss Army Knife of the Member Experience Team. You are multi-functional, adaptable and have a wide range of tools to take on questions about products, services, and offerings. Service is your handle. You help guide members through their various life stages and you guide your team in helping those members. You know how to cut through the competition to show value in dealing with the credit union. You are the driver of your teams’ success which ultimately leads to credit union success.

The Position: The Manager of Member Experience is a full-time permanent position. Experience in front line financial service operations is strongly preferred, and member-service orientation and team leadership skills are essential to success in this role.

Relevant education and financial work experience are required, with a preference for a credit union background. Unity Credit Union offers a competitive total compensation package including attractive employee benefits with matched pension contributions; salary will be commensurate with experience and qualifications.

Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:

Provides leadership ensuring an exceptional, consistent, quality member experience, focused on building member relationships through successful, proactive member service and product delivery.
Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
Provides overall management and direction of member experience policies, procedures, and objectives.

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 5000 members. Unity Credit Union is dedicated to finding and developing the right people and achieving our strategic intent of being an employer of choice.

Interested applicants should submit a cover letter and resume by email to:
Shauna Hammer, Human Resources Advisor
Email: shauna.hammer@unitycu.ca

We thank all applicants in advance for their interest. Only those under consideration will be contacted.

Commercial/Agriculture Lending Account Manager

The Person: You are the special teams coach juggling expertise and specialties depending on what is required for the situation and member. You are quick and ready to act because delays cost time and money. You are prepared to tackle whatever lending challenge you encounter to help the farmer or business owner grow and improve their operation. You have no problem running out to meet your members at their farm or office. When requests for help are received you are quick to run with them and punt preconceived notions out of the way to really understand the request and focus on addressing it. Crop grower, cattle producer, small business enterprise, medium business owner/manager – each is important to you and you strive to help them succeed.

The Position: The Comm/Ag Account Manager is a full-time permanent position. Experience in Commercial and/or Agricultural lending is strongly preferred, and salary will be commensurate with experience and qualifications. Unity Credit Union offers a competitive total compensation package including attractive employee benefits with matched pension contributions. Relevant education and financial work experience are required.

Reporting to the Manager of Lending Services, the Comm/Ag Account Manager:

Takes a proactive approach to growing the loan portfolio, nurturing member relationships, and anticipating financial needs and offering solutions.
Grants retail, commercial or agricultural loans, mortgages, and operating lines of credit for business purposes within lending limits including completion of all required lending documentation for the lifetime of the loan; submits recommendations for credit to appropriate approval level; conducts regular portfolio reviews with members.
Promotes Unity Credit Union and maintains active involvement in the organization and community.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and an ethanol plant. For more information on the town of Unity, visit www.townofunity.com.

We would like to hear from you. Competition closes December 31, 2021.

Inquries may be directed to:

Shauna Hammer, Human Resources Advisor
Phone: (306) 228-4515 ext. 222
Email: shauna.hammer@unitycu.ca