The Person: You are the Swiss Army Knife of the Member Experience Team. You are multi-functional, adaptable and have a wide range of tools to take on questions about products, services, and offerings. Service is your handle. You help guide members through their various life stages and you guide your team in helping those members. You know how to cut through the competition to show value in dealing with the credit union. You are the driver of your teams’ success which ultimately leads to credit union success.
The Position: The Manager of Member Experience is a full-time permanent position. Experience in front line financial service operations is strongly preferred, and member-service orientation and team leadership skills are essential to success in this role.
Relevant education and financial work experience are required, with a preference for a credit union background. Unity Credit Union offers a competitive total compensation package including attractive employee benefits with matched pension contributions; salary will be commensurate with experience and qualifications.
Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:
- Provides leadership ensuring an exceptional, consistent, quality member experience, focused on building member relationships through successful, proactive member service and product delivery.
- Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
- Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
- Provides overall management and direction of member experience policies, procedures, and objectives.
The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 5000 members. Unity Credit Union is dedicated to finding and developing the right people and achieving our strategic intent of being an employer of choice.
The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, and a new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com
Interested applicants should submit a cover letter and resume by email to:
Shauna Hammer, Human Resources Advisor
Email: shauna.hammer@unitycu.ca
We thank all applicants in advance for their interest. Only those under consideration will be contacted.
The Person: You are the special teams coach juggling expertise and specialties depending on what is required for the situation and member. You are quick and ready to act because delays cost time and money. You are prepared to tackle whatever lending challenge you encounter to help the farmer or business owner grow and improve their operation. You have no problem running out to meet your members at their farm or office. When requests for help are received you are quick to run with them and punt preconceived notions out of the way to really understand the request and focus on addressing it. Crop grower, cattle producer, small business enterprise, medium business owner/manager – each is important to you and you strive to help them succeed.
The Position: The Comm/Ag Account Manager is a full-time permanent position. Experience in Commercial and/or Agricultural lending is strongly preferred, and salary will be commensurate with experience and qualifications. Unity Credit Union offers a competitive total compensation package including attractive employee benefits with matched pension contributions. Relevant education and financial work experience are required.
Reporting to the Manager of Lending Services, the Comm/Ag Account Manager:
- Takes a proactive approach to growing the loan portfolio, nurturing member relationships, and anticipating financial needs and offering solutions.
- Grants retail, commercial or agricultural loans, mortgages, and operating lines of credit for business purposes within lending limits including completion of all required lending documentation for the lifetime of the loan; submits recommendations for credit to appropriate approval level; conducts regular portfolio reviews with members.
- Promotes Unity Credit Union and maintains active involvement in the organization and community.
The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 5000 members. Unity Credit Union is dedicated to finding and developing the right people and achieving our strategic intent of being an employer of choice and as such, will consider training the right applicant.
The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and an ethanol plant. For more information on the town of Unity, visit www.townofunity.com.
We would like to hear from you. Competition closes December 31, 2021.
Inquries may be directed to:
Shauna Hammer, Human Resources Advisor
Phone: (306) 228-4515 ext. 222
Email: shauna.hammer@unitycu.ca
