Chief Member Experience Officer (CMXO)

Chief Member Experience Officer (CMXO)

Permanent, Full Time

Join the Spark at Weyburn Credit Union!

At WCU, we’re committed to making a positive impact in our communities while helping our members achieve financial well-being. As we continue to evolve, we’re looking for a strategic and people-focused leader to join our Executive Leadership Team as our new Chief Member Experience Officer (CMXO). This role reflects our commitment to placing members at the centre of everything we do and ensuring exceptional experiences across every interaction and channel.

The Chief Member Experience Officer is responsible for shaping and executing the strategic direction of member experience, sales, service, advice, and support functions across the organization. Reporting directly to the CEO, this role champions a member-centric culture while driving growth, operational excellence, employee engagement, and organizational performance.

The position provides leadership to the Senior Manager of Member Experience, Senior Manager of Wealth Management, and Manager of Support Services, while collaborating closely with leaders across the organization to advance strategic priorities and strengthen member relationships.

 

The salary range for this position is $145,518 to $200,087. Starting salary will be based on qualifications and relevant experience. In addition to fixed compensation, employees are eligible to participate in Weyburn Credit Union’s variable profit-sharing program and comprehensive benefits package.

 

Key areas of focus include:

Member Experience Leadership

  • Lead and execute Weyburn Credit Union’s Member Experience Strategy.
  • Champion a member-centric culture throughout the organization.
  • Drive initiatives that enhance member satisfaction, loyalty, and engagement.
  • Ensure a consistent and exceptional member experience across branches, advice centres, digital channels, support services, and contact centre operations.
  • Leverage member feedback, market insights, and industry trends to continuously improve service delivery.

Strategic Growth & Organizational Performance

  • Develop and execute strategies that support growth, profitability, and long-term sustainability.
  • Lead organizational sales and relationship management strategies.
  • Support member acquisition, retention, and relationship deepening initiatives.
  • Monitor performance indicators and ensure achievement of organizational goals.
  • Identify opportunities to enhance member value and organizational effectiveness.

Leadership & Team Development

  • Provide strategic leadership to senior and mid-level leaders across member-facing and support functions.
  • Foster a culture of accountability, collaboration, continuous improvement, and engagement.
  • Coach and develop leaders to strengthen performance and succession readiness.
  • Support talent development, workforce planning, and organizational capability.

Operational Excellence

  • Ensure systems, processes, and service standards support a seamless member experience.
  • Lead continuous improvement initiatives and organizational transformation efforts.
  • Monitor operational effectiveness, service levels, and member experience outcomes.
  • Participate in technology and process enhancement initiatives that improve the delivery of member services.

Executive Leadership

  • Serve as an active member of the Executive Leadership Team.
  • Contribute to corporate strategy, business planning, budgeting, and performance management.
  • Partner with the Board, CEO, executive team, and external stakeholders to advance organizational objectives.
  • Represent Weyburn Credit Union within the community, credit union system, and industry.

 

As a team member you will enjoy:

  • Competitive executive compensation package.
  • Annual profit-sharing opportunity.
  • Comprehensive health, dental, disability, life insurance, and wellness benefits.
  • Employer-matched pension plan of up to 7%.
  • Generous vacation entitlement, personal time, volunteer time, and study time.
  • Ongoing leadership development and professional growth opportunities.
  • Discounted employee banking products and services.
  • A collaborative culture focused on people, community, and continuous improvement.

 

Your SPARK (Qualifications):

  • Post-secondary education in Business, Commerce, Finance, or a related field.
  • 7-10 years of progressive leadership experience within financial services.
  • Significant experience leading sales, service, and member-facing teams through multiple levels of leadership.
  • Strong strategic planning, business development, and performance management skills.
  • Demonstrated ability to build high-performing teams and develop leaders.
  • Exceptional relationship-building, communication, and collaboration abilities.
  • Experience leading organizational change, continuous improvement, and strategic initiatives.
  • A passion for creating outstanding member experiences and building a strong organizational culture.
  • Credit union experience would be considered an asset.

WCU values continuous personal and professional development. If you do not meet every qualification but believe your experience and leadership capabilities would enable you to succeed in this role, we encourage you to apply.

All interested candidates should submit their resume to recruitment@weyburncu.ca by September 25, 2026. Interested candidates are encouraged to apply early. Please note that only those selected for an interview will be contacted.

Human Resources Manager

The Opportunity

We’re looking for a Human Resource Manager to join our team in Weyburn, Saskatchewan. The City of Weyburn was recently named the best place to live in the Prairies.  Weyburn has the best of both worlds by offering small town charm with big city amenities.  As part of WCU’s vision, we are dedicated to helping our people be their best and making a positive impact in our communities. We are principled, energetic, collaborative, experts, local and strong.

If you are a Human Resource professional who has a passion for supporting people and are looking to take the next step in your career, look no further!

The successful candidate will be responsible for assisting in the day-to-day administration and delivery of human resources programs and services to WCU’s employees. This includes recruitment, facilitation, employee relations, labour laws and legal compliance, compensation and benefits administration. You will be collaborating with other members of the HR team to support your fellow colleagues and meet the Credit Union’s strategic initiatives.

The Individual

  • Will be nimble, agile and welcoming to change.
  • An individual who values continued education and pushes others to grow.
  • Someone who is a team player and brings an energetic spark to work each day.
  • An individual who is committed to self-improvement and growth by taking feedback and always working on themselves.
  • Someone who values giving back to their community.

Qualifications

  • Undergraduate degree in Human Resources plus 4-5 years of progressive human resources experience.
  • A CPHR designation is desired.
  • Working knowledge and thorough understanding of HR legislation, both provincial and federal.
  • Proven track record of developing strong internal and external relationships, both individually and in a team environment.

What we offer

  • Competitive compensation package including base and variable pay.
  • Comprehensive employee benefit package is offered.
  • Generous paid time off including personal time, study time and above industry vacation accrual.
  • Total Rewards Program including 7% matched pension contributions, wellness subsidy, discounted employee banking fees.

How to apply

If you are interested in this exciting opportunity, please submit your resume by email to recruitment@weyburncu.ca.  This position will remain open until a suitable applicant pool has been received. We would like to thank all applicants for their interest; however, only those selected for interviews will be contacted.

Vice President of Human Resources

The Opportunity

If you are a Human Resource professional looking for an opportunity to play a key leadership role in a progressive and growing organization and you have a passion for supporting and developing people, this is a role for you to consider.

As a member of the executive management team, you will be an active champion and voice of the culture and values of Weyburn Credit Union . You will be responsible for overseeing and assisting in the day-to-day administration and delivery of human resources programs and services to WCU’s employees. This includes recruitment, facilitation, employee engagement, employee relations, labor laws and legal compliance, change management, compensation, and benefits administration. You will be collaborating with other members of the HR team to support your fellow colleagues and meet the Credit Union’s strategic initiatives.

The Individual

The ideal candidate will:

  • Be a functional expert in human resources that is adaptable and flexible, and able to lead in a dynamic environment.
  • Be a key thought leader, who is innovative, solutions focused and be comfortable leading individuals and teams.
  • Have a reputation for openness, honesty, integrity and trustworthiness.
  • Have a leadership and management style that is positive, collaborative, consultative, honest, participatory, respectful and empowering
  • Be someone who values giving back to their community.

Qualifications

  • Bachelor’s degree in Business or Human Resources plus a minimum 8 years of progressive Human Resources leadership experience including 2 years in a senior HR Generalist or HR Manager role.
  • CPHR designation is desired.
  • Applied knowledge of the principles and methods of managing organizational change, and organizational development.
  • Strong personal ‘hands on’ leadership and management skills, with an exceptional ability to build and mentor strong teams, and to motivate and encourage continuous learning.
  • Strong communication and relationship-building skills with all levels of employees and management
  • Strong leadership skills, including the ability to collaborate closely with the leadership team, achieve results and change established systems
  • Demonstrated experience in applying creative solutions to address HR challenges while supporting the organization’s objectives
  • Effective written and verbal communication skills and strong ability to build relationships
  • Strong business acumen, judgment and decision making

What we offer

  • Competitive compensation package including base and variable pay.
  • Comprehensive employee benefit package is offered.
  • Generous paid time off including personal time, study time and vacation accrual.
  • Total Rewards Program including 7% matched pension contributions, wellness subsidy, discounted employee banking fees.

 

Check out our website to learn more about Weyburn Credit Union

https://weyburncu.ca

Check out the City of Weyburn website to learn more about our community

https://weyburn.ca

How to apply

If you are interested in this exciting opportunity, please submit your resume by email to nicole@knahr.ca 

The closing date for applications is October 7, 2022. We would like to thank all applicants for their interest; however, only those selected for interviews will be contacted.

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