Senior Member Service Associate

About Us

ABCU is a full-service financial institution passionate about providing high-quality, personalized advice to each member, ensuring their financial dreams become a reality. With a network of two conveniently located branches in the Edmonton region, ABCU serves over 7,000 members offering a range of services with over $274 million in assets under administration.

Job Description

As the Senior Member Service Associate, you will be a key member of our bank’s front-line team. Your primary responsibility will be to ensure the smooth operation of teller activities, providing exemplary customer service and overseeing daily transactions. Additionally, you will serve as a backup to the Supervisor, assisting in supervisory duties and maintaining operational efficiency in their absence.

Key Responsibilities

  • Oversee and coordinate teller activities, ensuring adherence to policies and procedures.
  • Provide exceptional customer service, handling inquiries and resolving issues effectively.
  • Ensure accuracy and security in all transactions, including deposits, withdrawals, and payments.
  • Assist the Supervisor in training and mentoring teller staff, promoting a culture of continuous improvement.
  • Maintain records and reports of daily transactions and teller performance metrics.
  • Address and resolve any discrepancies or issues that arise in teller operations.
  • Support the Supervisor in managing schedules, workflow, and operational tasks as needed.

Qualifications

  • High school diploma or equivalent; additional education in finance or business administration is a plus.
  • Proven experience as a teller or in a similar customer service role within a financial institution.
  • Strong leadership and supervisory skills, with the ability to motivate and guide a team.
  • Excellent communication and interpersonal abilities, with a customer-focused mindset.
  • Keen attention to detail and a high degree of accuracy in handling transactions.
  • Proficiency with banking software and office applications.
  • Ability to handle confidential information with discretion and integrity.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health and dental insurance.
  • Retirement savings plan with employer matching.
  • Opportunities for professional development and career advancement.
  • Positive and inclusive work environment.

How to Apply

If you are a motivated professional with a passion for customer service and a desire to advance your career in banking, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are an ideal candidate for this position to hr@abcu.ca

We look forward to welcoming a dedicated and proactive Senior Member Service Associate to our team!

Branch Manager

As the key banking alternative in Southern Alberta, 1st Choice Savings serves approximately 18,500 members through a network of 5 branch locations.  1st Choice Savings is a financially strong Credit Union with assets under administration exceeding $950 million and is poised for continued growth.  For further information, please check out their website at www.1stchoicesavings.ca

 

The Position – Branch Manager

 

Location – Westgate

As a Branch Manager, you would be responsible for the management of the branch operations.  While ensuring the members’ financial needs are met, this includes attaining the sales goals in members, loans, deposits, and profitability.

 

In this role, you would be expected to:

  • Demonstrate the capacity to lead, coach and motivate a team to successfully achieve results.
  • Develop and execute a business unit plan to maximize business growth, share of wallet, and achieve member retention and acquisition objectives.
  • Monitor branch performance plans to identify gaps and issues and develop action plans that close performance gaps and resolves issues.
  • Contribute to the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
  • Develop and maintain a network in the community to enhance the credit union’s visibility and build a strong referral source for new potential business.
  • Build and cultivate a high performing team by using their talent optimally and driving a member experience culture.
  • Serve as a point of escalation to resolve raised issues.
  • Ensuring proper internal controls and risk management procedures are adhered to. members and avoid losses to the Credit Union.

 

Skills and Qualifications:

  • Relevant undergraduate degree with over 4 years of relevant experience.
  • Strong communication skills to liaise with members, employees, and cross functional teams.
  • Have a strong desire and personal ethics towards obtaining top results and to achieve a high standard of excellence.
  • Has strong Business and Digital acumen.
  • Experience as a people manager and the ability to engage a team.
  • Solid sales management and the ability to market 1st Choice Savings.
  • 5-7 years’ experience in consumer lending/credit or investment.
  • Personal Financial Planning (PFP) or Certified Financial Planner (CFP) designation.

 

 

For further information or to submit a resume, please contact:

 

Lily Harms

Associate People Development

(403) 320-4600

Lharms@1stchoicesavings.ca

Risk Analyst

Risk Analyst

Temporary Full-time (approx. 15-month term)

Open to any location in Canada (ability to work from a home office)

Open until August 16th

Annual Salary: $73,730 – $101,378

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The Risk Analyst is responsible for supporting all aspects of the operational risk management program by providing risk guidance and challenge on operational risk assessments, events, and concerns across the organization.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

  • Assist in maturing the operational risk function by expanding the use of operational risk management tools across the enterprise through Risk & Control Self-Assessments (RCSAs), Operational Risk Taxonomy, Risk Events, Risk Awareness and Key Risk Indicators (KRIs).
  • Review risk registers and risk event logs periodically to fulfill reporting requirements to the relevant committees.
  • Perform gap analysis of operational risk landscape to offer solutions.
  • Participate in risk engagements to improve internal processes and efficiency.
  • Identify and recommend opportunities for improving procedures and outcomes.
  • Act as a liaison to business units for the integration of the Resolver operational risk module.

Some things that would impress us:

  • Completion of post-secondary education in a related field; a Canadian Risk Management (CRM) designation would be considered an asset.
  • 3 years’ relevant experience in risk management, audit operations or a related role.
  • Knowledge of financial industry products, distribution, and service.
  • Previous experience in risk management software, such as Resolver.
  • Demonstrated efficiency and accuracy skills.

Interested? Head over to our website and apply today!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Vice President of Finance

The Position:

The Vice President of Finance is directly responsible for the financial health of the organization and the success of its operations. This individual will provide financial leadership by managing budgets, overseeing all accounting functions, and conducting forecast analysis. The Vice President of Finance will also play a key role in long-term strategic decision making processes that affect the organization’s profitability.

This is a full time permanent position.

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers

The Person:

  • University degree in Accounting, Business, or Finance; an MBA or CPA designation is preferred.
  • Minimum of 5 years’ experience within in the Credit Union system.
  • Extensive, experience and knowledge in dealing with accounting systems, budgets, internal controls, business planning, and asset management.
  • 2-5 years of progressive experience in a role responsible for ensuring risk and regulatory compliance.
  • Experience creating and managing budgets for a large, distributed organization.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Experience creating and managing budgets for a large, distributed organization.

Compensation:

  • Comprehensive benefits package.

 

SUBMIT RESUME AND COVER LETTER TO:

Jennifer Hormann,

Vice President of Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax 780-679-0569

jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

Loan Origination System Business & Quality Analyst

Open to any location in Canada (ability to work from your home office)

Closes June 24

Annual Salary: $54,793 – $75,340

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

Reporting to the VP Member Platform Development, the Loan Origination System Business & Quality Analyst is responsible for business analysis, quality assurance, and support of Innovation’s Loan Origination System (VeriLoan) built on Microsoft Dynamics 365.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Gather and analyze business requirements.
  • Work with the vendor to match business processes to vendor workflows.
  • Develop and update functional documentation and training materials.
  • Design test plans and scripts; perform manual and automated software application tests.
  • Confirm feature functionality, detect bugs, and report issues to developers; assist in troubleshooting and problem-solving.
  • Aggregate feedback and feature requests from end-users and contribute to building the platform’s roadmap.

Some things that would impress us:

  • Completion of a Bachelor’s degree (Master’s degree is an asset) in computer science or a related field.
  • 5+ years’ experience in business analysis and software quality assurance; experience in loan origination system project implementation is highly valued.
  • Banking sector experience beneficial.
  • Strong communication, collaboration, and problem-solving abilities.
  • Knowledge of project management and QA methodologies.
  • Proficiency with Waterfall and Agile frameworks.

 

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people.  We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

VP Market, Liquidity & Model Risk Management

Permanent Full-Time
Open to any location in Canada (ability to work remotely/from home office)
Closes June 9
Annual Salary: $133,497 – $183,558

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The VP Market, Liquidity & Model Risk Management will be responsible for ensuring the organization’s financial stability and driving risk-aware practices. This position contributes to strategic decision-making, risk assessment, and regulatory compliance, and has the expertise to navigate complex financial landscapes and drive robust model governance.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

  • Identify, evaluate, and monitor risks associated with our market and liquidity risk, providing effective challenge to business lines.
  • Collaborate with the business line to develop and implement risk management strategies to manage exposures within predetermined risk parameters and metrics.
  • Collaborate with model developers, data scientists, and business units to enhance model performance and accuracy.
  • Evaluate model performance under adverse conditions and propose enhancements to mitigate model vulnerabilities.
  • Evaluate and assess the risk profile new initiatives and optimize risk-return trade-offs while aligning with organizational goals.
  • Conduct in-depth analysis and oversee risk exposure of financial instruments, portfolios, and investment strategies.

Some things that would impress us:

  • Completion of a bachelor’s degree in finance, economics, or a related field.
  • 10+ years’ related experience (i.e., model governance, OSFI E23 Model Risk Management Guidelines)
  • Professional certifications such as FRM (Financial Risk Manager) or CFA (Chartered Financial Analyst) are considered an asset.
  • Proficiency in risk modeling software and financial tools.
  • Strong analytical abilities and quantitative skills.
  • Excellent communication and leadership skills.
  • Strategic thinking and problem-solving capabilities.

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Privacy Analyst

Permanent Full Time

Open to any location in Canada (ability to work from remote/home office)

Annual Salary: $73,730 – $101,378

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The Privacy Analyst is responsible for assisting the Legal Department with oversight of the Credit Union’s Privacy Program, with monitoring and reporting privacy-related risks, and with providing guidance to the first line of defence on potential privacy requirements associated with strategic or business decisions.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

  • Assist the Legal Department with oversight of the Credit Union’s Privacy program.
  • Support the implementation of innovative privacy risk management processes that create efficiencies.
  • Assist with reviewing and making recommendations on privacy impact assessments for corporate initiatives.
  • Assist in drafting privacy policies and procedures and related documentation, and privacy training materials.
  • Support the maintenance of the organization’s privacy program that aligns with the Credit Union’s strategic objectives.
  • Support the Legal Department’s monitoring of enterprise-wide privacy risk exposures, and with completing reports related to such exposures.

Some things that would impress us:

  • Completion of a post-secondary diploma or University Degree in a related field. Professional privacy certifications or designations (e.g. CIPP or equivalent) is an asset.
  • 3-5 years’ experience in a similar privacy role.
  • Knowledge of federal and provincial privacy laws and guidelines in Canada, including Bill C-27, and OSFI’s B-13 and Third-Party Risk Management Guidelines.
  • Familiarity with privacy risk management and compliance, the ability to draft privacy related policies and procedures, and the competence to provide privacy related guidance where required.
  • Demonstrated strength in organizational and analytical abilities.
  • Strong written and verbal communication skills.

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Credit Adjudicator

The Position:

The Credit Adjudicator is a motivated, career-minded Credit Adjudicator responsible for evaluating and approving credit applications which exceed lender’s or branch limits. Additional responsibilities will include assistance in developing and implementation of credit policies and procedures as well as assisting our training department with lender focused training. Assist with special projects, and new business development tools and programs as required. Provide advice and direction to lenders and credit analyst regarding the analysis, structuring and negotiation of credit applications and related documentation.

Under executive direction, reporting to the Senior Vice President of Credit, the Credit Adjudicator will evaluate and approve credit applications within designated limits. Credit applications which exceed the credit adjudicator limits will be submitted to the Senor Vice President of Credit and/or Credit Committee. The position is responsible for ensuring that the approved applications meet acceptable risk requirements and provide a reasonable, risk‐based return on investment, in accordance with prudent lending practice, corporate lending policy, as well as regulatory and legislative requirements.

This is a full time permanent position.

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers

The Person:

  • Seven to nine years of job-related experience is required for this complex position.
  • Excellent critical analysis and decision-making skills are essential for success in this role. In addition, excellent oral and written communication, high attention to technical detail and proven ability to work effectively in a time sensitive and team environment is necessary for this position.
  • Cooperative or Credit Union industry experience is a benefit.

Compensation:

  • Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:

Jennifer Hormann,

Vice President of Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax 780-679-0569

jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

Support Services Analyst

The Position:

The Support Services Analyst is responsible for the effective operation of the banking system, digital banking and help desk support across the organization.  This individual supports banking system project management, digital banking projects, as well as communication with the team, business unit leaders, and end users.  This individual will support and execute banking system-related activities of the organization, as well as provide administrative support for daily operational activities of the support services department.  This person will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions that will support corporate goals and objectives.  This person will also support banking system policies, procedures, and best practices.  Other duties may be assigned as necessary.

This is a full time permanent position.

The Person:

  • Ability to conduct and direct research into banking system issues and products as required.
  • Ability to explain technical concepts and theories to non-technical audiences.
  • Able to stay abreast of current and future technological developments or trends.
  • Skill in teamwork, communication, innovation, adaptability, and decision making, along with member focus, results orientation, and business sense.
  • Good overall knowledge of technology and associated tools and platforms (cView, cumulus, SharePoint etc).
  • Cooperative or Credit Union industry experience is a benefit.

Compensation:

  • Salary range $42,000 to $52,800/annually
  • Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:

Jennifer Hormann,

Vice President of Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax 780-679-0569

jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

 

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