Alberta – Credit Union Careers

Customer Success Representative

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-leading financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless clients experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Customer Success Representative (Full-time Permanent)

This position’s primary purpose is to assist credit unions, commercial clients, internal and direct clients with their service needs within a call centre environment.

Key Outcomes:

The Customer Success Representative is responsible to deliver a positive client experience by answering a diverse range of incoming client inquiries pertaining to financial and trust products including providing information, clarification and interpretation of program agreements, pricing, program requirements, administration instructions, product legislation and regulatory/compliance requirements, and analyzing client needs and providing solutions to meet those needs.

This role proactively support credit unions by managing time frames to most effectively support incoming and outbound service requests and escalating client issues or problems for resolution.

The Customer Success Representative supports the department in the achievement of its business plan by maintaining consistent personal upgrading of required knowledge, providing high quality client service, and providing recommendations for efficiencies.

Qualifications:

One year of post-secondary education with 2-4 years comprehensive knowledge and experience working with registered plans and mortgages
Resourceful team player with excellent communication and interpersonal skills, complemented by proven time management and problem solving skills
Good working knowledge of the Portfolio data system would be an asset

Applications for this opportunity accepted until end of day October 4, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Privacy Analyst

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow into a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-best financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth, and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for an innovative, solutions focused privacy professional to join our Legal team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Privacy Analyst (Full-time, Permanent Position)

Key Outcomes:

As a key member of the Legal team, the Privacy Analyst assists the Legal Director and Chief Privacy Officer in the ongoing design and implementation of the Bank’s Privacy Program, training, incident investigation, risk assessment and reporting and champions a privacy culture that promotes best practices in alignment with the Bank’s core values and strategic objectives.

The Privacy Analyst supports and contributes to the overall success of the Privacy Program by ensuring accountabilities are conducted in compliance with applicable regulatory requirements, internal policies and procedures and privacy by design principles. The Privacy Analyst is an advisory to Business teams and assists in responding to inquiries and access requests and supports the Privacy Office in incident and complaints investigation, breach reporting, third party risk assessments, privacy impact assessments and the development of training and awareness campaigns. The Privacy Analyst is an internal resource on privacy law, legislative developments, and industry trends.

Qualifications:

Completion of a post-secondary degree in business, finance or risk management, or related field and 2-3 years’ experience in Privacy Program management; a combination of education and experience will be considered
Industry certification will be a plus (e.g., PACC-CCAP, IAPP)
Advanced knowledge of federal and provincial private sector privacy legislation, regulations, guidance and breach reporting requirements
Ability to gather, analyze, organize, document and present information in a succinct and organized manner
Ability to use logic and reasoning to identify strengths and weaknesses of alternative resolutions or approaches to problems
Advanced written and verbal communication skills
Working knowledge of privacy management software and processes
Working knowledge of commercial banking, retail banking, and trust activities and practices
Advanced Microsoft Office skills
Working knowledge of collaboration systems including Microsoft Teams

Applications for this opportunity accepted until end of day October 8, 2021. To apply, please visit our Career page at www.concentra.ca

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Systems Architect (ECM)

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Systems Architect (ECM)

(Full-time, Permanent Position)

Key Outcomes:

The Systems Architect (ECM) manages and oversees the strategic and operational demands by leading the support, research, design, development, implementation and long-term governance of the Enterprise Content Management (ECM) solutions at the Bank. This position is responsible for the management of research, design and execution of projects involving Collaboration Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms.

This position is the primary resource to coordinate and manage the organizational Enterprise Content Management strategy and contribute to the organization’s success by maintaining, supporting and enhancing technologies and systems within the ECM practice. It is also responsible to work with business units and manage the delivery of content management strategies, including document management and workflow.

Qualifications:

Post-secondary degree or diploma in Computer Science, or related field
5 years in technology roles, including experience working with Cloud Infrastructure services
3-5 years experience working in SharePoint (online or 2016) or other Enterprise Content Management tools
Business Analysis experience would be considered an asset
Experience working in Agile work environments and projects is preferred

Applications for this opportunity accepted until end of day September 16, 2021. To apply, please visit our Career page at www.concentra.ca

Solutions Architect

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Solutions Architect (Full-time, Permanent Position)

Key Outcomes:

The Solutions Architect ensures that the Bank’s Enterprise Infrastructure Systems are appropriately designed, managed, documented and organized throughout the entire development and maintenance lifecycle. This position is responsible for short to medium term objectives, and conducts in-depth analysis and employs conceptual thinking, working to find unique solutions to problems considering interconnection among applications and/or lines of business.

The Solutions Architect assists other business units in understanding problems and ensuring a holistic perspective and collaborates to resolve issues and architect solutions to either new applications, or for application improvements. This position also provides subject matter expertise and is responsible for the creation, maintenance and management of IT architecture models and their lower-level components.

Qualifications:

Post-secondary degree in Computer Science; a comparable combination of education and relevant work experience may be considered
7-10 years of experience with Azure cloud support or development
7-10 years of experience with Data Centre support or development
Experience working in Agile work environments and projects is preferred
3 years of experience in the financial services industry with an in-depth understanding of infrastructure architecture

Applications for this opportunity accepted until end of day September 9, 2021. To apply, please visit our Career page at www.concentra.ca.

Director, Risk Governance & Policy

As an innovative and future-focused company, we form partnerships to deliver industry-best financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for an experienced Director Risk Governance & Policy to join our Risk Governance team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Director, Risk Governance & Policy

The primary purpose of the Director, Risk Governance & Policy position is to develop risk management frameworks, policy, risk management committee mandates and risk reporting, and to provide support to the management of the Bank’s regulatory affairs.

This position is responsible to develop and maintain the risk management frameworks and policy model by facilitating development, reviews and enhancements to the Risk Governance Framework, Risk Appetite Framework and Corporate Policy Framework, as well as facilitating the ongoing development, reviews and enhancements to Corporate Policies and Management Guidelines. This position is also responsible for providing oversight to the alignment of Risk Appetite and enterprise strategy, and for providing independent challenge to the first line of defense on alignment with Risk Appetite, Corporate Policies and Management Guidelines.

The Director, Risk Governance & Policy develops and maintains the risk management committee mandates and risk reporting by facilitating development, reviews and enhancements to the risk management committee mandates, and providing risk reporting for executive, risk management committees and the Board. This position provides support to regulatory relationships by assisting in the maintenance of a central repository of the Bank’s supervisory communication with all prudential regulators, as well as the coordination of supervisory communications between OSFI and the Bank. This position also assists in the coordination of OSFI supervisory reviews and in the management of responses to recommendations to ensure they are timely and complete, and provides regulatory updates and key messaging to executive and the Board.

Qualifications

Undergraduate degree in finance, law, economics, business administration or commerce complemented by a professional designation in finance, accounting or law and 5 years progressive experience in the financial industry
Subject matter expert in understanding of financial institution risk management, risk optimization concepts, risk appetite and policy structuring
Subject matter expert in understanding of OSFI Guidelines for Banks
Subject matter expert in understanding of risk management concepts and good practices in governance reporting
Advanced understanding of financial institution credit risk, operational risk, market risk, liquidity and funding risk, legal and regulatory compliance risk, reputation risk, capital management and emerging risks
Ability to lead and manage projects and deliver results in a changing environment
Ability to understand detailed processes and controls
Strong interpersonal skills, including ability to influence senior decision makers
Strong analytical skills, including ability to identify and interpret complex issues and see underlying causes, connections and implications
Advanced written communication and presentation skills
Advanced computer skills with advanced skills in Excel, Word and Powerpoint

Applications for this opportunity will be accepted until end of day August 27, 2021. To apply, please visit our Career page at www.concentra.ca.

Loans Administrator

An exciting opportunity exists, for an experienced Loans Administrator to join our team. ABCU Credit Union Ltd. (ABCU) is a full-service open bond Credit Union. Assets $268 million, loans $188 million, deposits $244 million, staff of 32. At ABCU our culture is based on our passion to be financial professionals dedicated to doing what is right for our credit union and our members.

The Loans Administrator is a key member of ABCU’s Credit team, with primary responsibilities to complete all administrative duties to assist and support the credit department at ABCU. This includes performing a variety of administrative duties, such as the set up, maintenance, and compliance of all residential, consumer, commercial, and agricultural credit files. Additional responsibilities include the responsibility for the advisory services meet and greet reception desk, keying information in to applicable software and banking systems, and providing exemplary member service to all members. This position works to support all lending roles and the collections area. This role requires expert knowledge of credit administration to support both retail and commercial workflows, and has excellent time management skills.

This role is part of the overall lending team and works out of the Beaumont Community Branch location. As such, the role works closely with the full lending team and is on a full-time work schedule and may be required to take on temporary duties when dealing with short term urgent issues.

The successful candidate will have the following qualifications:

· Post-secondary degree or diploma in Business Administration preferred

· Three to five years job/industry related experience preferred

· Comfort and ability to work with a high level of detail/accuracy

· Proficient use of Microsoft Office Suite (Excel, Word, Outlook)

· A combination of work and education experience will be considered

· Be a team player

Interested candidates please provide a cover letter, salary expectations and resume to:

Janavi Corson, ABCU Credit Union

jcorson@abcu.ca

ABCU Credit Union thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date: This position will remain vacant until a suitable candidate is identified.

Senior Credit Analyst

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is the number one partner in commercial equipment leasing and financing. We work with credit unions large and small to offer competitive deal structures and attractive pricing for members. Concentra employees enjoy a competitive total rewards package and a flexible work environment. We are looking for a results-oriented leader to join our team.

Senior Credit Analyst (Full-time, Permanent)

This position provides independent, objective review and adjudication of incoming equipment lease applications. The Senior Credit Analyst evaluates risk implications, approves or declines within credit limit and makes credit recommendations and escalations as required. As a key member of the front office, the Senior Analyst is responsible for financial analysis, assessment of credit reports, research of equipment and industry and approving and declining applications.

Key Outcomes:

The primary focus of this position is to manage and support in-depth analysis and adjudication of equipment financing applications. This role will assess and determine appropriate transaction structure and pricing to ensure compliance with the Bank’s policies and guidelines. The Senior Analyst identifies and advises on terms, conditions, and collateral requirements for the transaction decision, as well as opportunities for cross-selling and/or alternative solutions to meet client’s needs. This role works with internal groups and clients to assess lease opportunities, and deals with customer inquiries and concerns.

In addition, the Senior Analyst approves credit within designation limits and prepares formal presentations to support lease applications presented to Credit Risk. As a senior member of the team, the Analyst provides credit risk coaching and advice to the credit team to increase awareness of risk, policy, and knowledge of structuring transactions.

Qualifications:

Post-Secondary education in Business Administration/Commerce or equivalent combination of education and experience
3-5 years commercial credit experience; leasing experience an asset

Applications for this opportunity will be accepted until end of day August 20, 2021. To apply, please visit our Career page at www.concentra.ca.

Financial Analyst

Financial Analyst – Prairie Payments Joint Venture

Permanent Full-Time

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

The Position:

The Financial Analyst is responsible for supporting the organization with revenue model development, pricing model and management, planning of financial activities such as budgets, and invoice processing and financial tracking. In addition, this position provides expertise to the department for development of excel spreadsheets and complete any ad hoc reporting requests.

Reporting to the Vice President, Strategy & Engagement, you will work alongside managers and staff to develop reports and analysis that support business decisions. Your work will ensure that PPJV complies with internal policies and regulatory requirements. Acting as a subject matter expert within PPJV, you will share knowledge and understanding of the rules of the various regulatory requirements that PPJV is subject to and answer questions on PPJV’s Compliance and Risk function.

The Person:

A post-secondary degree or equivalent education in accounting, finance, or related field.
Completion of or working towards completion of the CPA or CFA designation is considered an asset.
Minimum of four years of related experience.
High degree of computer literacy, particularly in spreadsheets including macros.
Advanced knowledge of the Credit Union/Caisse Populaires, Personal Information Protection and Electronic Documents and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Regulations.
Strong knowledge of IFRS and accounting principles
Demonstrates influence, innovation, customer focus, critical thinking, self-motivation, and is results- oriented, with a high degree of attention to detail.
Understanding of payments industry and payments processing is considered an asset.

Key Competencies:

Effectively adapting to tight deadlines, heavy workloads, and sudden or frequent changes in priority in order to accomplish objectives.
Being a self-starter who takes ownership of assigned responsibilities.
Taking the initiative in understanding the needs of others (internal and external customers).
Pursuing work with energy, drive, and resilience. Not giving up before finishing, even when experiencing resistance or setbacks.
Possessing the required functional and technical knowledge and skills, and applying them effectively to do the job at a high level of accomplishment.
Ensuring that work accomplished is accurate in all relevant aspects.

The Environment

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Systems Architect (ECM)

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Key Outcomes:

Qualifications:

Post-secondary degree or diploma in Computer Science, or related field
5 years in technology roles, including experience working with Cloud Infrastructure services
3-5 years experience working in SharePoint (online or 2016) or other Enterprise Content Management tools
Business Analysis experience would be considered an asset
Experience working in Agile work environments and projects is preferred

Applications for this opportunity accepted until end of day July 13, 2021.

To apply, please visit our Career page at www.concentra.ca

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Data Modeler

Permanent Full-Time

Open to working REMOTELY anywhere in Canada

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the VP Int Mark/Data Analytic, the Data Modeler will organize working sessions to gather requirements from various subject matter experts and analyze overall business needs. Serve as a reference and authority on the process of data modeling and ensure consistency with existing data models and data architectures and establish standards and guidelines. This role requires strong technical skills like connecting disparate data sources, as well as business knowledge, interviewing and analytical skills and excellent oral and written communications skills.

A Data Modeler does the following:

Develop, review, approve new data models and enhance existing models.
Work with other members of the development team to ensure all requirements are captured and reflected in the data model.
Validate logical data models with business subject matter experts.
Develop and maintain data dictionaries, CRUD matrix, flowcharts, design justifications and integration with enterprise data architecture.
Serve as a reference and authority on the process of data modeling and ensure consistency with existing data models and data architectures, create standards and guidelines.
Responsible for defining the source repositories and rules around the transformations.
Experience with establishing version control.
Strong communication skills including written and oral, with ability to work closely with stakeholders, business owners and analysts on requirements and use case design.
Participates in business requirements gathering, performs data analysis, designs logical data models, and participates in the design of physical data models.
Work with stakeholders to understand and derive meaningful data relationships and translate them into appropriate data models.
Train/mentor others in data modeling.
Actively participate in meta data definition and management.

Why Should You Apply?

You have a bachelor’s or master’s degree in computer/data science technical or related experience.
You have 5+ years of hands-on relational, dimensional, and/or analytic experience (using RDBMS, dimensional, NoSQL data platform technologies, and ETL and data ingestion protocols).
You have knowledge of the mathematical foundations of statistical inference and forecasting such as time series analysis, multivariate analysis, cluster analysis, and optimization.
You have the ability to quickly learn and adapt modeling methods from case studies or other proven approaches.
You have experience with Azure Platform Services including Azure Databricks, Azure Data Factory, ADLS and Azure DevOps. data warehouse, data lake, and enterprise big data platforms is required.
You have good knowledge of metadata management, data modeling, and related tools.

As well as:

SQL and/or PL/SQL.
Power BI Enterprise Gateway and ability to utilize Business Intelligence tools (Power BI) to represent insights.
Experience working with dimensionally modeled data.
Experience in translating/mapping relational data models into XML and Schemas.
Experience working in Agile/Scrum methodologies.
Above average interpersonal and communication skills
Demonstrated commitment to continuous learning and development

Interested?

Visit the CAREERS page or our website to learn more about this position and to apply. www.innovationcu.ca Only those applications received through our job board will be considered.