Ontario – Page 2 – Credit Union Careers

Model Risk Analyst

Open to any location in Canada

Annual Salary: $75,204.19 to $103,406

We’re looking for a Model Risk Analyst to join our team! This position is integral to the function of our organization, playing a critical role in our Risk Management team. The key responsibilities for this role include:

Validation, documentation, and monitoring of model risk management activities in Innovation Federal Credit Union.
Implementation of robust risk management practices and developing effective risk mitigation strategies.
Collaborating with model owners and developers to ensure models meet regulatory and internal requirements.
Conducting basic quantitative analysis to assess model performance and limitations.
Preparing financial reports related to risk management activities.
Assisting in maintaining a model inventory and documentation in accordance with internal governance standards.
Communicating risk findings and recommendations to stakeholders at various levels of the organization.

Qualifications:

Post-secondary education in a quantitative field such as statistics, economics, mathematics, or engineering.
3-5 years of experience in financial services, preferably in risk management, model governance or related areas.
Actively pursuing certifications of FRM, CFA, or CQF is considered an asset.
Familiarity with programming languages such as Python, R, SQL or VBA.
Proficiency in Excel and basic data analysis tools.
Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
Use and comfortability with a variety of Microsoft 365 applications (Teams, Viva, Power Automate, PowerBI).

About Us

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other Credit Unions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. We are proudly rooted in Saskatchewan, but our vision is national, or as we like to say, “Made in Sask, Built for Canada”.

What sets us apart:

Commitment to Community: $1.1 million was given to local organizations last year who are making a difference
Strong focus on Diversity and Inclusion: Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering a diverse workplace
Benefits that start when you do: Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start on Day 1 of employment, no waiting period!

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Senior Manager, Technology & Information Security

The Job

The successful candidate must be self-driven and able to work independently as this is a remote work position. Key responsibility areas of the position include:

Leadership in Information Security and Technology operations with clients and NCL.
Responsible for development, implementation, and support of Information Security and Technology requirements.
Support risk management, compliance, and governance.
Relationship management with credit unions, system partners, and vendors.
Manage contractual arrangements with external vendors and the client base.
Advocate for credit union business needs for product and service development initiatives.
Develop and maintain strategic partnerships.
Ensure that NCL’s service offering evolves and enhances credit unions’ market competitiveness.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance sometimes required. Technology equipment is supplied.

The Candidate

The ideal candidate will possess:

Degree or diploma in Computer Science, Computer Systems, Information Technology or Cyber Security, combined with approximately 10 years’ related work experience. Experience working in a credit union is preferred and a combination of education and relevant work experience may be considered.
Certification of industry security certifications like CISM, CRISC, CISA, CISSP, SSCP.
Knowledge business operations/systems in the context of evolving technological, security and business requirements.
Analytical skills and abilities for understanding and articulating complex technical and business requirements.
Experience with implementation and operational processes.
Strong interpersonal and negotiation skills.
Proficient in conflict resolution and empowered to independently solve problems.
Ability to take initiative and be flexible to anticipate changing needs of clients.
Experience in project management practices.
Exceptional communication, organizational and facilitation skills.
Expertise to prepare strategic and operational plans for product lines to meet targets and budgets and align with the overall business strategy.
Ability to develop product line budget, monitor and report on progress.
Proficient in Microsoft 365 business tools.

Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, and a Healthcare Spending Allowance, Wellness Program) and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by August 29, 2025. We appreciate the interest of all applicants; however, only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Digital Banking and Card Services.

Financial Reporting Manager (Full-time;Hybrid)

About Us:

We are a dynamic and growing credit union with 11 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

Mainstreet Credit Union is actively seeking an experienced Financial Reporting Manager to join our growing team!

Why Join Our Team?

At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

Mainstreet offers its employees:

Work-life balance and flexible work arrangements
Opportunities for training and advancement
Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
Opportunity to work at a values-based cooperative

Our Values:

Personalized: High quality personalized advice with flexible solutions.

Supported: Highly responsive through empowered professionals.

Known: Meaningful impact and connected to community.

Easy: Easy and in the way our members prefer.

The Role:

Job Title: Financial Reporting Manager

Reports To: Director of Finance

Job Function:

The Financial Reporting Manager is a key leadership role within the Finance team, responsible for the accuracy, integrity, and timeliness of all financial reporting and related activities for the credit union. This includes oversight of financial statements, regulatory reporting, compliance with accounting standards, and effective financial operations such as payroll, accounts payable and receivable, and general ledger reconciliation.

Reporting to the Director of Finance, the Financial Reporting Manager leads a team of three and fosters a culture of accountability, collaboration, and continuous improvement. The role plays a critical part in ensuring reporting excellence, building leadership capacity, and supporting strategic financial initiatives that enable long-term sustainability.

Key Responsibilities:

Lead the preparation of monthly, quarterly, and annual financial statements in accordance with IFRS and regulatory standards.
Oversee the timely and accurate submission of internal and external financial reports, including those required by regulatory bodies, external auditors, and the Board of Directors.
Ensure compliance with all regulatory reporting requirements, including filings with FSRA and other applicable regulators.
Manage the implementation and ongoing maintenance of the Central 1 IFRS 9 model, ensuring accuracy and consistency in related reporting.
Supervise and develop a high-performing team responsible for payroll, accounts payable and receivable, and general ledger reconciliation.
Maintain and enhance internal controls, reporting frameworks, and finance-related policies to ensure compliance and mitigate financial risk.
Assist with the annual budget process by supporting data collection, analyzing and reviewing forecast runs used to develop the budget. Utilize the budgeting system to generate projections and provide insight into variances between forecasts and budgets over time.
Collaborate with external auditors and examiners, preparing audit documentation and managing requests and inquiries.
Drive continuous improvement across financial operations and reporting processes, with a focus on automation and efficiency.
Stay current with changes in accounting standards, regulatory guidance, and industry best practices to ensure proactive adaptation.
Support strategic finance projects, including cost optimization, financial modeling, and analysis for new initiatives.

Qualifications:

CPA designation required.
Minimum 5 years of progressive experience in financial reporting, accounting, or audit.
Experience leading or supervising a finance or accounting team.
Strong technical knowledge of IFRS and regulatory reporting in the financial services or credit union sector.
Proven ability to manage multiple priorities and stakeholders in a fast-paced environment.
Excellent analytical, communication, and organizational skills.
Proficiency with financial systems and tools, including Microsoft Excel, general ledger software, and reporting platforms.

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

*Note:

This posting is for an open vacancy.

Application compatibility assessed with AI.

Assistant Vice President, Payments

Location: Flexible, ON.

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 85 years, WFCU is the sixth largest credit union in Ontario, and among the top twenty credit unions in Canada.

WFCU’s card payments portfolio provides a unique opportunity to provide its members with products and services suited to meet their needs. WFCU is seeking its first Assistant Vice President (AVP), Payments.

Reporting to the SVP, Operations, the AVP leads a small but mighty team with overall responsibility for WFCU’s card payments portfolio including credit, prepaid & debit cards. The AVP develops and executes the strategy to launch prepaid and credit MasterCard products and ensures the proper integration of all card products into WFCU’s retail delivery model. The AVP also leads the credit union’s payments modernization initiatives.

The ideal candidate brings a university degree in a relevant field in addition to a minimum of 8 years of experience leading teams and implementing projects and developing use case scenarios in another financial institution. WFCU will benefit from your demonstrable knowledge of the card space as well as your proven skill in developing and establishing effective business relationships and partnerships. You are a naturally collaborative and inclusive individual who highly values working with internal stakeholders in areas such as risk, compliance and marketing. Innovative, entrepreneurial and outcomes oriented, you take great satisfaction in taking a card product from concept to reality and from business case to boardroom. You are an outstanding communicator, influencer and negotiator, skilled at supporting, liaising and/or presenting to executive management and/or Board level committees.

Find out why WFCU, for the 6^th consecutive year, has been certified as a Great Place to Work and has repeatedly been named one of the Best Workplaces in Canada. To apply for this position, please visit: boyden.thriveapp.ly/job/2916. For more information, please contact cmorrison@boyden.com and state the title of the position in the subject line of your e-mail.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.

Director, Enterprise Risk Management

Location: Toronto, Kitchener, or Windsor, ON.

WFCU is seeking a skilled Director, Enterprise Risk Management to join its dedicated team rooted in their mission to drive progressive change through innovative financial solutions.

Reporting to the Senior Risk Officer (SRO), the Director supports the execution, ongoing development and evolution of the risk management function at WFCU. By applying a systematic and disciplined approach to identifying and assessing risks across both our traditional business model and innovative new initiatives, the Director enhances the overall effectiveness of our risk management strategies. The Director serves as an advisor to the SRO and other stakeholders providing guidance on risk related matters operating in the second line of defense. Also, the Director will support the ongoing development and continuous improvement of our risk management program.

As an ideal candidate, you bring a university degree and a professional designation (CPA/CA, CRMA or CRM), or advanced degree (MBA) combined with a minimum of five years of team leadership experience. You demonstrate sound knowledge of risk management principles applicable to financial institutions, along with strength in financial management concepts and familiarity with auditing principles, ideally acquired within a credit union or other financial institution that operates advanced risk management systems and processes. WFCU will benefit from your experience developing risk management strategies, implementing and maintaining enterprise risk management frameworks and comprehensive risk reporting and applying analytical skills in evaluating risks. An outstanding communicator who can establish effective business relationships at all levels, you are particularly adept at supporting, liaising and/or presenting to executive management and/or Board level committees. You consistently demonstrate strong judgment, tact, and diplomacy, and can accurately communicate WFCU’s current and changing risk profile.

Find out why WFCU, for the 6^th consecutive year, has been certified as a Great Place to Work and has repeatedly been named one of the Best Workplaces in Canada. To apply for this position, please visit: boyden.thriveapp.ly/job/2914. For more information, please contact cmorrison@boyden.com and state the title of the position in the subject line of your e-mail.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

Operational Risk & Compliance Advisor (Full-time; Contract)

6 –12 Month Contract (with possibility of extension)

Remote/Hybrid options available.

Salary Expectations: $75,569.00 – $94,461.00

Join our team and help strengthen risk management at one of Ontario’s leading credit unions.

We’re currently seeking a detail-oriented, inquisitive, and experienced Operational Risk and Compliance Advisor to support our Enterprise Risk Management team on a 6 – 12-month contract. In this role, you’ll provide operational risk management expertise, fraud oversight, and AML compliance support to a growing team. This is a great opportunity for a skilled risk or audit professional who thrives on digging into processes, asking good questions, and helping teams build stronger controls.

What You’ll Do:

Identify and assess operational risks across business processes, systems, vendors, and external events.
Work with our ERM Director and business teams to identify key areas of operational risk.
Document current state controls for identified risks.
Provide advisory support and technical expertise to our fraud team.
Support AML compliance activities in partnership with our CAMLO.

What You’ll Bring:

Experience in compliance, operational risk management, or audit (financial services preferred).
Strong analytical skills and attention to detail.
Comfortable gathering information, asking probing questions, and conducting interviews with stakeholders.
Curious, collaborative, and proactive problem-solver.
AML program oversight experience and/or project management background would be an asset.

Why Join Our Team?

Mainstreet offers its employees:

Work-life balance and flexible work arrangements
Opportunities for training and advancement
Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
Opportunity to work at a values-based cooperative

Our Values:

Personalized: High quality personalized advice with flexible solutions.

Supported: Highly responsive through empowered professionals.

Known: Meaningful impact and connected to community.

Easy: Easy and in the way our members prefer.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

*Note:

This posting is for an open vacancy.

Application compatibility assessed with AI.

Senior Business Analyst

Senior Business Analyst will play a pivotal role in understanding and translating business needs into actionable requirements, ensuring the successful delivery of digital transformation initiatives. This role involves working closely with stakeholders, including business users, developers, and project managers, to drive business analysis activities on medium to large size projects.

We’re looking for a Senior Business Analyst to join our team! This position is integral to the function of our organization, playing a critical role in our Project Management team. The key responsibilities for this role include:

Elicit, analyze, and document detailed business and system requirements for digital transformation projects.

Facilitate collaborative sessions with diverse business stakeholder groups to drive requirements discovery, analysis, and review.

Develop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates.

Lead requirements prioritization and leverage techniques to drive out business priorities.

Verify requirements for quality and validate requirements with impacted stakeholders.

Build and maintain a repository of reusable requirements documentation to support future initiatives.

Provide guidance and support to junior business analysts and participate in knowledge-sharing activities.

Collaborate with stakeholders to develop and implement digital strategies that align with business goals.

Identify opportunities for process optimization and automation to enhance efficiency and effectiveness.

Coach leaders in the organization on effective business analysis processes, champion and evolve IFCU business analysis disciple and methodologies by providing processes, structures and tools.

Some things we would like to see in our successful applicant:

Bachelors Degree in Business Administration, Finance, Information Technology, Computer Science, or a related filed
Certification in business analysis (e.g., CBAP, PMI-PBA), CBAP® (Certified Business Analysis Professional) or CCBA® – IIBA , PMP® or CAPM® – PMI (for project work), Agile certifications (e.g., CSM, SAFe Agilist)
5 – 7 years of experience in business analysis, preferably within the financial sector
Attention to detail and strong organizational skills with ability to meet deadlines in a fast-paced environment
Strong understanding of business analysis principles and methodologies.
Proficiency in Agile practices and tools (e.g.,Azure DevOps).
Excellent analytical, problem-solving, and communication skills.
Ability to work collaboratively with cross-functional teams.
Experience with data analysis and reporting tools.
Ability to work independently and as part of a team
Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI)
Knowledge of Lean Six Sigma is a strong asset

About Us

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference! Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennial. We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Senior Project Manager

The Senior Project Manager will be responsible for leading, directing, planning, and implementing selected strategic, complex projects and change management practices by working with Business Owners and project teams to successfully execute. This role masters project management practices that align with the organizational needs and supports the ongoing development, implementation, and maturation of these practices while educating the organization and enhancing their adoption of these practices around Project Management and Change Management. .

We’re looking for a Senior Project Manager to join our team! This position is integral to the function of our organization, playing a critical role in our Project Management team. The key responsibilities for this role include:

Proven ability to lead enterprise- level projects involving system implementations, digital transformation, regulatory change, and process optimization.
Skilled in managing all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closing.
Strong command of both Agile and Waterfall methodologies, with the ability to work in hybrid environments.
Expert in project scheduling, budget management, resource planning, and risk mitigation.
Experience with vendor management, including handling RFPs, SOWs, SLA oversight, and contract negotiations.
Working knowledge of regulatory frameworks relevant to federal credit unions, such as OSFI, FINTRAC, and privacy laws (PIPEDA, CASL, data residency regulations).
Experience delivering projects in retail and commercial banking, digital banking, mobile platforms, lending and deposit systems, CRM, ERP, core banking, or payment modernization.
Familiarity with co-operative banking models, governance, and values.
Demonstrates strong stakeholder management abilities, engaging effectively with all levels from C-suite to frontline staff.

Qualifications:

Bachelors Degree in Business Administration, Finance, Economics, Information Technology, Computer Science, or a related filed
Project Management Professional (PMP) or Project Management Professional (PGMP)
Agile certifications in Certified ScrumMaster (CSM), SAFe Agilist (Scaled Agile Framework), PMI-ACP (Agile Certified Practitioner) and/or Change Management Certification are strong assets
7–10 years of project management experience, preferably in financial services or regulated industries
3–5 years leading enterprise-scale, cross-functional, and technology-focused projects
Attention to detail and strong organizational skills with ability to meet deadlines in a fast-paced environment
A strategic thinker with hands-on delivery capability, excellent communication, facilitation, and conflict resolution skills.
Exhibits high accountability, initiative, and resilience, skilled in change leadership and influencing organizational adoption.
Ability to work independently and as part of a team
Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI)
Proficiency in project management tools, collaboration tools, reporting tools, and ability to work closely with solution architects, developers, business analysts, and QA teams.

ABOUT US

AML/ATF Compliance Associate

National Consulting Limited (NCL) is actively seeking an experienced professional to assist in the delivery of Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) compliance programs requirements to meet the needs of our credit union clients. This position works in conjunction with a team of specialists who report to the department Team Lead, and works closely with credit unions, legal counsel, and regulators.

The Job

The successful candidate must be able to work independently and as a team in a remote (work-from-home) position. The key responsibilities of this position include:

Support the senior role in the delivery of the AML/ATF compliance program to credit union clients.
With guidance, create and deliver training courses on various AML/ATF related topics.
Participate in AML/ATF related projects.
Application of AML/AFT legislative requirements, including record keeping, reporting, monitoring and risk assessments.
Work in Verafin, Adobe Acrobat, MS Office 365 applications, SharePoint.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance are sometimes required. Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

1-4 years’ experience in the credit union or co-operative system providing operational support or in AML and ATF.
Experience with Verafin.
An understanding of regulatory and legislative AML and ATF requirements.
A Canadian AML, ATF or other regulatory compliance or risk management designation would be beneficial.
Strong communication and interpersonal skills; you will build trusting relationships with credit union management and deliver excellent client experience.
As this is a work-from-home position, exceptional organizational and time-management skills are required to succeed in this position.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, healthcare spending allowance and wellness program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by Tuesday, July 8.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

Chief Digital and Marketing Officer

Massey Henry is pleased to once again support Kindred Credit Union (“Kindred”) – this time in the recruitment for a Chief Digital and Marketing Officer (“CDMO”). As a member-owned financial cooperative, Kindred is driven by its purpose: Cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

About Kindred

Kindred Credit Union (“Kindred”) is a member-owned financial cooperative based in Southwestern Ontario. Kindred’s values-centred approach is woven into everything the organization does, making it the one-of-a-kind choice for those who want to “Make Peace with Your Money” – peace of mind and the impact of using money as a force for good.

Kindred offers a complete range of banking, borrowing, and investing products and services through eight branches and online. Members benefit from access to over 43,000 surcharge-free ATMs through THE EXCHANGE® Network in Canada and the Allpoint Network in the US.

Kindred was founded in 1964 and is rooted in the founders’ radical vision to see mutual aid put into faithful practice. Its core values of integrity, compassion, and stewardship continue to shape the organization today.

Kindred Today

From modest beginnings, Kindred has grown to $2.6B in assets under administration and provides everyday banking services to over 29,000 members. As of December 31, 2024, Kindred is the 10th largest credit union in Ontario and the 32nd largest in Canada. As the marketplace has changed, Kindred has adapted and continues to adapt, with their foundation and values remaining strong.

Kindred approaches banking with a forward-thinking mentality, proactively investing in the future to ensure the organization is prepared to serve its growing membership and impact its growing communities.

Kindred’s Purpose

Kindred’s Purpose is cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

Shared Values

Kindred operates in accordance with a strong set of shared values that are key to what makes it a values-centered financial institution, namely:

Integrity means we strive to align our words and actions with our values at all times. We hold ourselves accountable to keep promises and follow through on commitments. When a mistake happens, we make it right. We strive to do the right thing in the right way for the right reasons.
Compassion guides how we relate to each other and our communities, when it’s easy and when it’s not. We start with empathy, grace, and a deep appreciation for the equal value of each person, while also encouraging each other’s growth. Our mutual wellbeing depends on caring for one another in community where everyone is welcome.
Stewardship acknowledges that all we have has been entrusted to us and we are called to be wise with the money, time, and other resources in our care. We will be a trustworthy expert our members can rely on to do what’s in their best interest and that of our credit union.

Seven Cooperative Principles

As a credit union, Kindred shares the seven cooperative principles that have been in place for more than 100 years, including:

Voluntary and Open Membership
Democratic Member Control
Member Economic Participation
Autonomy and Independence
Education, Training, and Information
Cooperation Among Cooperatives
Concern for Community

Please visit the International Cooperative Alliance website for more information about the Seven Cooperative Principles.

Products and Services

Kindred offers a range of financial services to interested members seeking an alternative to traditional banking institutions. Leveraging unparalleled member experience, Kindred offers the opportunity to engage in values-centered banking, and the ability to become both a member and an owner, offering its members a full suite of banking products and services, including:

Everyday banking – personal and business
Loans and mortgages
Wealth, investments and insurance
Planning and advice

Values Products

Building on a foundation of mutual aid, Kindred offers a suite of unique values products designed to enable members to support each other and to extend access to financial services across the community, including:

Affordable Housing GIC and Loan – Canada’s first for members to support loans for affordable housing
Community Inspiration GIC – for members to earn bonus interest for a church or charity of their choice
No/low fee accounts – for charitable and community organizations, refugees, recipients of Ontario Disability Support Program (ODSP), Registered Disability Savings Plan (RDSP), or Ontario Works
HomeShare Mortgage – for two or more members to pool resources together to buy a home
Escalator Loan – for members who struggle with access to mainstream credit options
Creation Care Loan – for members to purchase environmentally sustainable home upgrades
Crisis Care GIC and Loan – for members to support other members in financial hardship or distress
Partnership GIC and Loan – for member to designate funds as a loan for another member or charitable organization

Additionally, in 2016, Kindred became the first financial institution in Canada to have all their GICs validated as Socially Responsible Investments (SRI), and the credit union continues to implement a rigorous review process to ensure their members’ money is invested in ways that fit their values to build a more economically, socially, and environmentally sustainable world.

Governance Structure

Kindred’s leadership consists of three groups: the Board of Directors, the Senior Leadership Team, and the Council of Members. These teams work closely together to ensure the continuing success and sound governance of the credit union.

The Board of Directors establishes Kindred’s strategic direction, monitors the overall strength and financial performance of the organization, assesses the satisfaction of members, and ensures the credit union continues to be an engaging employer.
The Senior Leadership Team provides strategic oversight and direction, developing and managing strategies necessary to attain the credit union’s goals and objectives.
The Council of Members works closely with the Governance Committee of the Board, ensuring integrity in the recruitment of Directors to serve on the Board on behalf of the Membership.

Community Engagement

Kindred’s purpose is lived out through its members and in community with the congregations and charitable organizations that they support financially and volunteer with. Kindred strives to make a positive impact in the communities they serve by pledging to tangible impacts, including monetary contributions, programs, and events, in three key focus areas:

Housing: Building partnerships to advance the availability of safe and affordable housing.
Hunger: Engaging with different partners to improve access to healthy food and contribute to the development of a sustainable food system.
Mental Health: Partnering to help support mental well-being for employees, families, and communities.

Kindred gave more than $650,000 in charitable giving on behalf of its members in 2024.

The Kindred Charitable Fund Committee approved more than $160,000 in grants for 2025, and more than $1.6 million since 1999. More than 200 groups have benefited from these grants, which have impacted people and communities across Ontario.

The Opportunity

The Chief Digital and Marketing Officer (“CDMO”) is responsible for shaping and driving the enterprise vision for brand positioning, ensuring a member-centric and purpose-driven brand experience across all communication and distribution channels, with particular focus on digital channels. This role leverages strategic data insights, digital and AI capabilities, branding, communications, and performance marketing to develop and implement transformative strategies.

The CDMO will steward the organization’s social purpose, crafting and implementing innovative strategic and operational plans that will guide Kindred’s transition to the next level of authentically fulfilling its social purpose.

As a catalyst for empathy-driven ideation, creativity, and strategic experimentation, the CDMO brings a fresh perspective and champions the voice of the member and data-driven insights to enhance decision-making and lead digital experience transformation.

The CDMO fosters innovation, inspiring teams to push boundaries to redefine financial services, including integrated omnichannel banking experiences and responsibly leveraging emerging AI and other technology to shape the future of member experience and engagement, while championing Kindred’s purpose.

Strategic Leadership and Vision

Develops the vision, multi-year strategy, and annual operating plans and budgets for social purpose, brand, member and market insights, marketing and PR, and digital.
Serves as a catalyst for bold ideas on social purpose, design thinking, member experience, brand, product development, and digital experience transformation.
Drives innovation in new and exciting areas of unique distinction and growth, educating the organization on emerging concepts and inspiring the team to push toward new ways of realizing the purpose and delivering financial services.

Digital Experience

Integrates in-person and digital banking to create seamless omnichannel experiences.
Develops internal capabilities and determines external partnerships necessary to meet the organization’s digital and performance marketing aspirations.
Delivers and continuously improves data, digital, and AI-enabled marketing automation tools, capabilities, and services for the organization.

Brand, Marketing and Member Engagement

Champions and stewards Kindred’s purpose and brand.
Develops marketing programs for Kindred and business lines to support member acquisition, retention, and growth.
Measures and continuously improves marketing program effectiveness, the member experience, and Kindred’s social impact.
Brings a fresh perspective with broad external insights to advocate for the “voice of the member.”
Guides Kindred’s community engagement to further Kindred’s purpose.

Data-Driven Decision-Making and Insights

Leverages data insights to improve the quality and speed of decision-making and improve the member experience.
Creates an organizational understanding of the spectrum of member segments and journeys, ensuring the organization’s purpose, programs, and products serve members effectively.

Areas of Accountability

Social purpose leadership and community engagement
Brand and marketing
Member and market insights
Digital experience
Artificial intelligence (Champion)
Human Centered Design (HCD) practices

The Individual

Bringing 15+ years of relevant experience the Chief Digital and Marketing Officer (“CDMO”) is a bold, innovative, and strategic leader with deep expertise in performance marketing, branding, AI, and digital experience. They bring a forward-thinking mindset, leveraging data-driven insights to enhance decision-making and drive innovation while keeping the member experience at the core.

A natural change agent, this individual thrives in member-centric, social purpose organizations, inspiring teams to challenge convention and embrace an omnichannel approach. With a proven track record of leading cross-functional teams, they foster collaboration and introduce emerging technologies to redefine financial services.

The CDMO brings exceptional leadership and communication skills and is both visionary and implementation-focused, capable of influencing senior stakeholders while delivering measurable impact. Adaptable and innovative, they balance creativity with analytical rigor, ensuring strategies further both business objectives and the organization’s broader social purpose.

Key Qualifications

Key Skills and Technical Experience

Digital Experience: Deep expertise in leveraging digital tools, platforms, and technologies to enhance member experiences and drive organizational growth.
Data Analytics and AI: Proficient in utilizing data insights and AI capabilities to inform strategy, improve decision-making, and enable digital experience transformation.
Brand Management: Skilled in crafting and implementing brand strategies that resonate with members and further the organization’s purpose.
Social Purpose and Impact: Knowledgeable in driving social purpose within organizations, ensuring alignment with the organization’s values and creating a positive societal impact.
Performance Marketing: Expertise in driving performance marketing initiatives, optimizing customer acquisition, retention, and engagement strategies.
PR/Communications: Strong experience in developing and implementing public relations and communication strategies that amplify the brand’s message and purpose.
Digital Growth Strategy: Proven track record of owning and implementing digital growth strategies that align with business objectives and member needs.

Education

Degree in business, marketing, or a related field.
MBA or other graduate degree is preferred.
Certification in Human-Centred Design or Agile/Lean methodology is considered an asset.