Engagement Manager

Engagement Manager – Full-Time, PPJV

COMPANY OVERVIEW

The Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJV’s goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.

ROLE SUMMARY

The relationship manager is responsible for fostering and maintaining strong relationships with credit union partners within their designated region.  The primary objective is to drive business growth of PPJV’s payment offerings and enhanced member satisfaction through strategic collaboration and effective communication.

KEY RESPONSIBILITIES

  • Develop and maintain strong partnerships with credit unions within the designated region with the goal of providing guidance and support for PPJV’s products and services while ensuring they are meeting the needs of credit unions and their members.
  • Serve as the primary point of contact for credit unions and liaison between integration partners and PPJV team members addressing their needs and concerns promptly and effectively.
  • Build rapport with key internal and external stakeholders, including credit union executives.
  • Collaborate with credit unions to develop and implement strategies that drive business growth and enhance member satisfaction.
  • Educate credit union partners on the full range of PPJV products and services and the resources available to them.
  • Collaborate closely with internal teams, including delivery, operations, business readiness, and communications, to ensure alignment and support for credit union partners.
  • Attend and participate in regional credit union events and conferences that add value to the relationship between credit union partners and PPJV.
  • Manage the cadence for interactions with credit unions for PPJV products and services including the tracking and communication of potential risks/issues and feedback while supporting timely business and tactical messaging for credit unions.
  • All other duties as assigned.

REQUIREMENTS

  • University degree in business administration, finance, or a related field and/or equivalent experience.
  • Previous experience in banking, financial services, payments, or credit union management (experience in credit union system is preferred).
  • Knowledge of the credit union system and payment methods is preferred.
  • Proven track record of building and maintaining strong relationships with clients or partners.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Must be bondable.

This position is currently designated as a remote position. The successful candidate will be located in Saskatchewan and be willing to travel to credit unions in Saskatchewan and other locations for conferences and in person meetings.

The Environment

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.

Interested candidates are asked to submit a resume & cover letter by noon on May 31, 2024 {Click Here}

We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted.

 

Member Experience Specialist (MES)

Member Experience Specialist (MES)

Company Description

Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in Saskatoon, Saskatchewan, provides pension and retirement services to its membership. The CSS is the Administrator of the CSS Pension Plan, one of the oldest and largest defined contribution pension plans in Canada. With approx. $5 billion in assets, CSS Pension Plan has grown to serve approx. 300 employers and 55,000 current and past co-operative and credit union employees across Canada, including more than 8,700 retirees (receiving variable benefit payments and/or a monthly pension).

Summary

We seek a motivated and conscientious person to join our team as a Member Experience Specialist. The successful candidate will focus on serving our members by providing a range of member services in a manner that aligns with organizational strategic and business objectives, through a lens of member experience excellence and within the CSS’ Member Experience Framework.

As a member of the Member Experience (MX) Department, you will strive to empower members and to support them through their entire pension and retirement journey.  Your day-to-day work will include receiving and processing the broad spectrum of member inquiries and transactions (e.g., new accounts, new retirements, account maintenance, transfers and withdrawals, retirement income payments, support the Advisors with retirement planning needs, etc.).

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside the box, and can pivot between competing priorities and complex matters. A strong sense of quality member service, belief in empowering others, and understanding of the value of the co-operative system will be positive attributes you bring to the team. The successful candidate will bring a strong understanding of both defined contribution and defined benefit pension provisions.

The successful candidate will have obtained a Pension Plan Administration Certificate (PPAC), or is able to complete it within their first year.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration” which represents the values of “Respect, Commitment and Communications”.

Key Responsibilities

  1. Process and pension administration – The MES is responsible for receiving and processing member requests and inquiries, maintaining member records and accounts, and supporting the end-to-end member journey with CSS.  The MES is an expert on all pension provisions and ensures compliant, timely, and professional administrative practices are conducted and maintained.  The MES maintains and applies a superior knowledge of relevant law, guidelines, and standards (e.g., pension, tax).
  2. Responsibility to member experience – The MES understands the discipline of member experience and ensures that the practice of member experience is the first and foremost lens through which pension and retirement administration is conducted.
  3. Responsibility to team and culture – The MES is accountable for supporting an environment and culture of collaboration, learning, and service which respects diversity, encourages all teammates to work together to achieve results and contributes to a healthy, rewarding, and productive working environment where personal and team accountability is key to meeting the organization’s strategic and operational objectives.
  4. CSS is undergoing a significant digital transformation. This MES will play a significant supportive role in office administration and cross-training of all pension administrative functions.

Skills and Abilities

  • Passion for providing excellent member service
  • Excellent member service and communication skills, including communicating complex information straightforwardly.
  • Superior organization, administrative, and problem-solving skills.
  • Superior knowledge of pension, retirement, and other relevant products and industries.
  • Superior computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, as well as the ability to generate and analyze reports and information.
  • Must be flexible and manage high work volumes and conflicting priorities to meet deadlines.
  • Self-directed, but recognizes the importance of relationship-building within the team and across the organization.

Qualifications

  • Must have five years or more experience with financial transactions or pension or benefit administration, with a focus on customer service and quality data analysis.
  • Must have a university degree in human resources, business administration or commerce.
  • Must have extensive pension knowledge, typically obtained through experience and achieving industry designations.
  • If not already completed, must be capable of successfully completing PPAC within one year of the date of hire.

CSS may consider a combination of other experience and education, at management’s discretion.

Considered an asset: credentials within the customer experience discipline and/or credentials within the retirement planning discipline.

To Apply

Please forward your resume and cover letter (including your salary expectations) to:

  • CSS Pension Plan
  • Attn: Supervisor, Member Experience
  • Email: hr@csspension.com

Competition closes: May 31, 2024 (The position may be filled sooner without notice)

We offer a fun, challenging and inclusive work environment, a competitive salary, a pension (CSS Pension Plan), and benefits package.

This position will be on-site (Saskatoon, Saskatchewan); fully remote is not an option; hybrid may be considered.

Applicant information is collected and maintained pursuant to CSS’ Privacy Policy (please see website for more information).  Background checks will be completed on successful candidates.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

Financial Reporting Supervisor

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well‐being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

FNB Trust is FNBC’s wholly owned trust company providing Indigenous Trust Services to Indigenous governments and organizations across Canada. FNB Trust strengthens the capacity of its customers, in alignment with FNBC’s mission toward the long‐term economic well‐being of Indigenous Peoples.

About The Role
A core member of the finance team, the Financial Reporting Supervisor will be responsible for overseeing and producing monthly and quarterly financial statements and reports, including providing external and internal audit support. This is a permanent full‐time opportunity located in Saskatoon. FNBC offers hybrid work arrangements dependent on role.

About You
• 3 to 5 years’ experience in assurance and/or accounting roles supported with a CPA designation
• Experience with external financial reporting and management reporting
• Knowledge of and experience with accounting systems and processes
• Strong organization, presentation, and communication skills, both written and oral
• Knowledge of financial institutions would be considered an asset

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a highly competitive and comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until the position is filled.

We thank all candidates for their interest, however, only those selected for an interview will be
contacted.

Supervisor, Support Services – Deposits Team

Open to any Advice Centre Location in Saskatchewan

Apply by May 12

Annual Salary: $63,560 – $87,395

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The Supervisor, Support Services – Deposit Team will be responsible for leading, motivating, and coaching team members in deposit administration; processing, monitoring and completion of documentation as well as providing information to all staff and members on deposit products and procedures. This role is charged with the goal of effectively and efficiently managing the development and direction of the support services team to drive the growth of revenue, technical productivity and promote high quality member satisfaction.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do? 

  • Oversee Investments and Account Documentation processes, ensuring accuracy and compliance with regulatory requirements.
  • Provide Operations Support to the team, resolving complex issues and ensuring smooth workflow.
  • Generate and present detailed reporting on investment operations performance and metrics.
  • Utilize an analytical mindset to identify trends, patterns, and areas for improvement within investment operations.
  • Drive Process Improvements to enhance efficiency and effectiveness, implementing best practices where applicable.
  • Manage and mentor a team of individuals, fostering a culture of continuous learning and development.
  • Ensure governance standards are met within investment operations, adhering to internal policies and external regulations.

Some things that would impress us: 

  • Bachelor’s degree in finance, business administration, or a related field. 5+ years of relevant experience in investment operations or a related field within the financial services industry.
  • Understanding of the regulatory, legislative, and technical environment that impacts the credit union and the financial industry (Credit Union Act; regulations; policies; procedures).
  • In-depth knowledge of investment operations, including investments and account documentation processes.
  • Effective leadership skills, with a strong focus on operations and business processes.
  • Demonstrated experience in people management, with a track record of successfully leading and developing teams.
  • Excellent interpersonal and communication skills.
  • Proven experience in implementing process improvements and driving operational efficiency.
  • Experience in budgeting and resource allocation, with a focus on optimizing staff numbers to meet departmental requirements.

Interested? 

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected. 

Senior AML/ATF Compliance Specialist

National Consulting Limited (NCL) is looking for a seasoned professional to assist in the delivery of Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) compliance programs requirements to meet the needs of our credit union clients. This position works in conjunction with a team of specialists who report to the VP Business Solutions and works closely with credit unions, legal counsel, regulators and CCUA to research issues and analyze information, trends & topics.

The Job
The successful candidate must be able to work independently and as a team this is a remote (work-from-home) position. The primary responsibility of this position is acting as the Chief Anti-Money Laundering Officer for the management and administration of all 6 elements of the required AML/ATF compliance program for multiple credit union clients, including maintenance and application of comprehensive compliance policies and procedures, risk assessments, identification of suspicious transactions,  developing and implementing risk mitigation measures where the risk is high, monitoring higher accounts and reporting to FINTRAC. This role is also responsible for providing AML/ATF guidance and support as a consultant to credit unions requiring additional assistance with their internal AML/ATF programs. In addition to compliance advisory services, this role is required to assist in the maintenance of legally reviewed legislatively compliance AML form. This role also participates in the development and delivery of specialized training for our clients to ensure an on-going compliance training program is available for employees as it relates to their job functions. To be successful in this role, a high attention to detail and time management skills are crucial.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate
The ideal candidate will possess:

  • Minimum 5 years’ experience in the credit union or co-operative system providing operational support in the areas of Anti-Money Laundering (AML) and Terrorist Financing (ATF).
  • Detailed understanding of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and associated Regulations.
  • Experience with AML Software. Verafin experience would be beneficial.
  • An Anti-Money Laundering and Terrorist Financing designation
  • Other regulatory compliance or risk management experience or designations
  • Strong interpersonal skills to build trusting relationships with credit union management and deliver excellent client experience.
  • Strong communication, organizational and facilitation skills.

The Compensation
NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, healthcare spending allowance and wellness program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by Monday, May 13.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

 

Associate Manager, Deposit Compliance

National Consulting Limited is looking for a deposit compliance expert to advise credit unions in the areas of deposit compliance and business requirements for deposit forms and related material.  This role works closely with credit unions, legal counsel, government and CCUA to research issues, analyze information and recommend operational guidance for credit unions. This position reports to the Manager, Deposit Compliance.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position. In addition to deposit compliance advisory services, this role participates in the delivery of deposit training and may occasionally require in-person attendance and travel.  This is a permanent, full-time position (37.5 hours per week). Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

  • Post-secondary education in Business Administration, Finance, Accounting, Technology, Project Management, or a related discipline.
  • Minimum 5 years’ deposit compliance experience in a credit union.
  • Solid understanding of credit union operations.
  • Advance working knowledge of legislation affecting deposit functions in credit unions.
  • Project Management skills.
  • Experience with product development.
  • Excellent communication and relationship management skills.

The Compensation

NCL offers a competitive compensation package.  Salary will depend on qualifications and experience.  Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, healthcare spending allowance and wellness program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by Friday, May 10, 2024.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

Data Engineer

Data Engineer – Yorkton or Emerald Park (Regina area) Branch

Closes May 1, 2024

Are you a creative problem solver who thrives on tackling big data challenges? If so, we may have the position for you! We are looking for a skilled Data Engineer to join our team at Cornerstone Credit Union.

You will be one of a team of professionals behind the scenes that helps our organization with all of its technology needs. We embrace a culture of continuous learning and are adapting to new technological advances.  Our team is always evolving and embracing of change. If you have a passion for supporting staff and finding new and more efficient ways of doing things, we want you!

Reporting to the Director of Digital Enablement, the Data Engineer will play a crucial role in designing, developing, and maintaining our data infrastructure to support data-driven decision-making and enhance our digital capabilities.

We are seeking the best candidate who can handle whatever is thrown their way. We want someone who is driven, sharp, and an adaptable communicator. A sense of humor is required. If it sounds like we expect a lot, we do. We’ve created a “MemberFirst” workplace that we are passionate about.

To be considered for our Data Engineer position, you must have:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 3 to 5 years proven experience as a Data Engineer or similar role, preferably in the financial services industry.
  • Strong proficiency in SQL and experience with relational and non-relational databases.
  • Experience with data modeling, ETL development, and data warehousing concepts.
  • Familiarity with data pipeline orchestration tools such as Azure Fabric, Synapse, Domo, Oracle Goldengate.
  • Knowledge of cloud platforms such as Azure, AWS or Google Cloud Platform.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Experience with PowerShell or other standard programming language.
  • Experienced with API programming and coding.
  • Experience with Microsoft Development Tools, Microsoft 365, Microsoft Power Apps.
  • Exposure to technology and cyber security concepts.
  • Experience in procedure and documentation development.
  • A proven dedication to providing quality member service, and values teamwork with the ability to work independently.
  • A thinker who is always looking to improve things with the ability to clearly express their ideas.
  • A proven task manager who is able to organize and prioritize.

If you already know about the features and benefits of a credit union that’s an extra bonus!

A commitment to continuous learning and development is an important part of being on our team, as well as taking pride in caring for our internal members and providing top-notch member service!

You’ll receive competitive compensation based upon your level of experience and qualifications, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks. The successful candidate to this position may select to work from either of Cornerstone Credit Union’s Yorkton or Emerald Park branches. For the right candidate, the potential for a Hybrid Work from Home arrangement exists. This position is considered “out of scope”.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the eighth straight year.

Choose a rewarding career at Cornerstone Credit Union.

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