Senior Manager Retail Banking

WE’RE HIRING!
Senior Manager Retail Banking

Full‐Time Permanent

About Us
First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well‐being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

About The Role
As a Senior Manager, Retail Banking, you will be working in collaboration with the Vice President,
Retail Banking and other Retail Banking Senior Managers in leading, developing and coaching a team
of Retail Branch Managers and their employees. This is a permanent full‐time position. This
position is in‐office at one of our main office locations in Saskatoon or Vancouver. These
locations are on urban First Nations land. A hybrid position may be considered.

Here’s what you’ll be doing:
• Coach to maintain, develop, and build customer relationships by providing optimum customer service and participating in business and community events
• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
• Ensure staff are fully trained in product knowledge and fostered within a cross‐selling environment to provide optimum customer service
• With the support of the VP, participate in business planning and assist with the communication strategy to the people managers
• Monitor unit profitability through effective oversight of non‐interest expenses, revenue, and loan products
• Support to the Retail Managers to achieve branch business objectives for sales and service, revenue, volume growth and profitability
• Coach to ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
• Ensure consistent coaching of employees to deliver on the business sales and service strategy

• Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct, laws and regulations
• Follow and ensure employees understand and apply bank/branch operating policies and procedures
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Monitor for timely completion and accuracy of all administrative requirements for the various support units (Compliance, Operations, Finance, Credit Risk Management, Human Resources)

What were looking for:

• Minimum five (5) years of management experience working in a financial institution
• Completed post‐secondary study in Finance, Business Administration, Management/HR or relatedfield
• Proven experience in a retail bank
• Knowledge of retail banking rules, regulations and procedures
• Working knowledge of banking software and MS Office 365
• Patience and problem‐solving ability
• Customer‐oriented attitude
• Excellent communication skills
• Adaptability, flexibility, and ability to multitask
• Willingness to travel for branch visits

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until October 11th, 2024.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Deposit Services Supervisor

PRIMARY PURPOSE OF POSITION

The Deposit Services Supervisor supports the credit union’s business strategy by supervising and directing the day-to-day activities of the Member Service Representatives to ensure efficient operations and quality member service.

This position will identify training and development needs for all Member Service Representatives.  They are responsible for ensuring that deposit staff are supported and engaged and have access to training and development opportunities.  This position will be responsible for the performance management of Member Services Representatives and collaborate closely with the Office Manager to communicate organizational goals.

The position maintains deposit processes and procedures, so they are compliant with regulation, legislative requirements and consistently applied across the Deposit Services area.  The Deposit Supervisor also provides deposit services to members as required.

KEY RESPONSIBILITY AREAS

The following is intended to illustrate the type and level of work typically performed in this role and is not intended to be a comprehensive description of duties performed.

 Member Service

  • Serve as a role model to the team, by providing and exemplifying superior member service.
  • Responsible to ensure the highest quality of member experience is produced by the frontline team provided through training, coaching and accountability.
  • Resolving more complex problems and member complaints referred by member service staff to ensure the needs of members and the credit union are met; escalate to management as required.
  • Knowledgeable in all areas related to personal banking services and products.
  • Monitor cash flow and maintain adequate levels of cash to meet requirements; shares joint custody of combinations, treasury cash, securities and other negotiable items.
  • Ensure that General Ledger treasury accounts and cash for the department are balanced daily; provide assistance in reconciling variances and initiate corrective action where required to resolve balancing problems.
  • Introduce new or revised procedures relevant to Member Service. Ensure activities conform to policies, procedures, legislation and regulations.
  • Within established limits, provide overrides and maintain department signing authority.
  • Introduces new and revised procedures, policies and regulations; conducts a variety of audit activities to ensure compliance with procedures, policies, and regulations. Identifies potential problems including suspicious transactions and initiates action to rectify the situation and refers more serious concerns to Office Manager.
  • Adhere to security procedures as the relate to the position.

Human Resources and Leadership

  • Professionally train, coach and support team members to ensure maximum quality of service is maintained and staff growth is promoted.
  • Establishes performance standards; evaluates performance of direct reports; identifies training and development needs; recommends to senior staff appropriate action to take regarding staff performance issues; initiates disciplinary procedures as directed; participates in the selection of new member services staff.
  • Organizes, schedules, and monitors deposit service activities to ensure for the provision of maximum service levels and the smooth flow of work
  • Provides input into deposit services goals and plans, aligned to credit union business plans and strategic goals.
  • Ensures effective communication with staff. Works closes with Office Manager to lead and organize regular and ongoing team meetings.
  • Demonstrated leadership throughout the organization, role modeling TCU values.

Maintains Deposit Processes and Procedures

 Provides input into deposit services processes and procedures, making recommendations to improve efficiency and effectiveness. Monitors internal effectiveness and external market and regulations to identify requirements for updates and changes.

  • Maintains deposit procedure and process documentation, and ensures changes are communicated to all staff.
  • Monitors the processing of member transactions and provides overrides, authorizations for cashing cheques over MSR limits; maintains signing authorities.
  • Prepares deposit department reporting for the GM and board, as additional reports assigned by the GM.
  • Works closely with the Office Manager to ensure compliance with all areas of Anti-Money Laundering (AML) and Compliance Legislation is adhered to.

 Sales, Marketing and Promotion

  • Differentiate between credit union and competitor products and services.
  • Foster business development through service excellence, recognizing member needs, product/service knowledge and cross-sell products and services to members.
  • Develop new business opportunities by utilizing the sales and service process.
  • Support promotion of marketing campaigns/plans and provide input into the development and support of the achievement of sales targets; encourage Member Service Representatives to do likewise.
  • Ensure the creation of a warm, safe and receptive atmosphere for members and team members. Maintain an orderly, effective and efficient office and workspace.
  • Provide banking system support to staff in the delivery of products and services to members and potential members.

DECISION MAKING AND FREEDOM TO ACT:

Under general supervision; guided by established standards and procedures.  Work is varied and occasional complex; judgement is required in choosing among a variety of guidelines.

CONTACTS:

  • Members/clients/potential members
  • General Manager & Department Managers
  • other staff
  • Community Groups
  • Audits and Regulatory bodies
  • Consultants, Business Advisors, Suppliers and Vendors

 EXPERIENCE, KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED

Grade 12 diploma plus three – five years of job-related experience, or an equivalent combination of education and experience.

  • Knowledge of credit union products and services.
  • Proven ability to plan, schedule, organize, prioritize and assign workload.
  • Demonstrated ability to lead, coach, and motivate staff.
  • Strong interpersonal skills with an aptitude for teamwork and building relationships.
  • Self-starter with the ability to encourage and motivate others and sound judgment in solving problems.
  • Strong computer skills including office applications, banking and product applications.

 

 Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

 

 

Operations Support Coordinator

WE’RE HIRING!
Operations Support Coordinator
Full‐Time Term

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well‐being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

About The Role

As Operations Support Coordinator you will provide a high level of administrative support to the Operations Department and assist with managing the front desk. You are a motivated, energetic individual who demonstrates a high level of service and support. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional and efficient. This full‐time term opportunity is based out of Head Office in Saskatoon, Saskatchewan, which is located on First Nations land.

Here’s what you’ll be doing:

• Assist the Operations Support team with day‐to‐day administrative activities
• Provide high quality customer support
• Monitor and maintain inventory levels
• Complete mail merges for client notifications
• Other general administrative tasks

About You:
• Office Administration Certificate
• (2) years of customer service experience (banking is preferred)
• Proven experience as an administrative assistant also preferred
• Able to meet deadlines and manage multiple tasks
• Proficiency in MS Office 365
• Working knowledge of Adobe Acrobat
• Customer‐oriented attitude
• Excellent communication skills

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will close on July 23, 2024.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Commercial Banking Analyst

WE’RE HIRING!
Commercial Banking Analyst

Full‐Time Permanent

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well‐being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

About The Role

The Commercial Banking Analyst is accountable for providing support to Commercial Account Managers in the risk management of customers; preparing competitive credit package with a high quality of risk assessment, due diligence and credit presentation; understanding pricing models and applying them effectively; identifying business opportunities amongst existing customers; while adhering to the Bank’s guidelines, policies and procedures.

Here’s what you’ll be doing
• Structure and package competitive solutions to assist the Commercial team to meet customer needs in a timely manner
• Maximize profitability ensuring that FNBC pricing guidelines are utilized and threshold is met/exceeded with each
• Support the Commercial Banking team in identifying business opportunities amongst existing customers
• Develop and maintain an understanding of pricing models/concepts and apply them effectively
• Support the Commercial Banking team in competitive credit packages in the CB segment in a timely manner
• Write credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
• Make recommendations on credit decisions to VP Commercial Banking
• Use Bank guidelines and systems to effectively minimize time spent/writing/monitoring credit while maintaining credit quality (risk assessment, due diligence, etc.)
• Renew credits in a timely manner, meeting targets for expired credits
• Monitor and control the portfolio and provide feedback to the VP Commercial Banking on any accounts that are outside guidelines and/or assigned limits and conditions
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

You must have:

• Experience related to business lending, financial analysis and administration
• Post‐secondary education in business (BComm, MBA)
• High proficiency with software programs (Excel and MS Word)
• Analytical with ability to pay close attention to detail and prioritize work routine
• Highly motivated and enthusiastic self‐starter who takes an outgoing and enthusiastic approach to their work
• Ability to adjust to changing work priorities and meet time sensitive deadlines
• Highly adaptable, professional and efficient
• A strong desire to learn, grow and succeed

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this
opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until July 19, 2024.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Support Services Analyst

The Position:

The Support Services Analyst is responsible for the effective operation of the banking system, digital banking and help desk support across the organization.  This individual supports banking system project management, digital banking projects, as well as communication with the team, business unit leaders, and end users.  This individual will support and execute banking system-related activities of the organization, as well as provide administrative support for daily operational activities of the support services department.  This person will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions that will support corporate goals and objectives.  This person will also support banking system policies, procedures, and best practices.  Other duties may be assigned as necessary.

This is a full time permanent position.

The Person:

  • Ability to conduct and direct research into banking system issues and products as required.
  • Ability to explain technical concepts and theories to non-technical audiences.
  • Able to stay abreast of current and future technological developments or trends.
  • Skill in teamwork, communication, innovation, adaptability, and decision making, along with member focus, results orientation, and business sense.
  • Good overall knowledge of technology and associated tools and platforms (cView, cumulus, SharePoint etc).
  • Cooperative or Credit Union industry experience is a benefit.

Compensation:

  • Salary range $42,000 to $52,800/annually
  • Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:

Jennifer Hormann,

Vice President of Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax 780-679-0569

jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

 

Lending Administrator

Exciting Opportunity Alert!

Are you passionate about delivering top-notch member service? Do you thrive in a dynamic and supportive work environment? If so, we want YOU to join our team at Sandhills Credit Union!

We’re on the lookout for a talented individual to fill the role of Lending Administrator. As a key member of our team, you’ll play a vital role in supporting our Lending and Financial Services team and ensuring that our members receive the exceptional service they deserve.

What You’ll Do:

Process loan documentation and administration with precision and efficiency.

Conduct credit file investigations and ensure compliance with regulations.

Communicate with members to provide clear information, assistance and support.

Collaborate with team members to foster a positive and productive work environment.

Qualifications:

High school diploma or equivalent (Business or Finance education preferred).

Previous experience in lending or administrative roles is a plus. Strong attention to detail and organizational skills.

Excellent communication and interpersonal abilities.

Apply Now! If you’re ready to take the next step in your career and become a part of our dedicated team, send your resume to Pam Ristau, Manager of Lending and Financial Services, at pam.ristau@sandhillscu.com.

Don’t miss out on this fantastic opportunity! Deadline to apply is April 22, 24.

#JoinOurTeam #NowHiring #LendingAdministrator #SandhillsCreditUnion #CareerOpportunity

 

Lending Administrator Job Profile

 

SANDHILLS CREDIT UNION MISSION:

“Providing excellence in financial services to enrich our community.”

SANDHILLS CREDIT UNION VISION:

“Built on trust, committed to excellence.”

PURPOSE OF DEPARTMENT/WORK UNIT:

Empowering and engaging the lending team through Seamless Lending Administrative Support

PURPOSE OF POSITION:

As a Lending Administrator, you play a crucial role in providing loan administrative support to the Loans Department, with a primary focus on Consumer, Agriculture & Commercial Lending. Under general supervision, you will ensure that all lending activities are conducted with a member-centric approach and are in compliance with legislations, regulations, policies, and procedures. Your role involves active listening to member needs, promoting credit union products and services, and contributing to a positive and efficient lending environment.

KEY RESPONSIBILITY AREAS:

KRA #1 – Delivery of Lending Support Service:

Efficient Processing: Process loan applications and related documentation, posting loan entries and initiating the generation of various loan reports.

Annual Line of Credit Reviews: Prepare and complete annual Line of Credit Reviews, ensuring compliance and readiness for sign-off by the Credit Manager or designate.

Credit Investigations: Conduct PPSA investigations, handle credit inquiries from other institutions, and collaborate on credit investigations with financial institutions and Credit Bureau.

Reporting and Documentation: Prepare monthly reports such as overdraft reports, monthly loan delinquency reports, and maintain organized loan files and related documentation.

Compliance Adherence: Adhere to legislation and security procedures relevant to the position.

KRA #2 – Member-Centric Solutions, Marketing and Promotion:

Clear Communication: Communicate credit union product and service information clearly and concisely, answering basic questions and referring complex inquiries.

Business Development: Foster business development through service excellence and product knowledge.

Continuous Learning: Maintain up-to-date knowledge of credit union lending products and services through regular literature reviews and attendance at credit union update meetings.

KRA # 3 – Credit Union and Departmental Support:

Training and Support: Train and support team members as required, contributing to a collaborative and supportive work environment.

Relief Support: Provide relief for other positions as required, ensuring continuity of operations.

Active Participation: Actively participate in department/work unit and credit union meetings.

Compliance Training: Complete annual Anti-Money Laundering/PCMLTFA training as required.

EDUCATION AND EXPERIENCE:

Possess a Grade 12 diploma, with four to six years of experience, or an equivalent combination of education and experience.

 

Wealth Services Associate

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Full Time Wealth Services Associate, located in Saskatoon at our Stonebridge Advice Centre.

As the Wealth Services Associate you will be….

Responsible for providing professional administrative support and service to the Wealth Team and their clients. This includes:

  • Reviewing notes from client meetings, gathering data and preparing documentation required for the appointments.
  • Meeting with clients, via their preferred communication channel, to provide ongoing service and support in a timely and responsive manner.
  • Communicating with a variety of external organizations in problem-solving client situations.
  • Performing administrative tasks such as scheduling appointments, inputting client notes, ensuring paperwork processes correctly and assisting with marketing activities.
  • Supporting and fulfilling all related compliance responsibilities.
  • Maintaining up-to-date product and industry knowledge.

As the Wealth Services Associate you are ….

  • An accomplished individual with a thorough understanding of wealth management, financial products and services, and current legislation related to registered plans.
  • Highly organized with exemplary time management skills, able to prioritize daily work and plan for deadlines, peak periods and unexpected situations where decisions are extremely time sensitive.
  • A strong communicator with well-developed skills for interacting with clients and the team in a positive and sincere manner especially during negative and adverse situations.

If you are motivated by the thought of this challenge ….

And can demonstrate success through 2-3 years of administrative experience, preferably in a wealth management or financial institution environment, along with a background in customer/client service and support, then this position may be for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Tuesday, February 20, 2024.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

Executive Assistant

Are you seeking an opportunity where you can make a meaningful impact and be part of an organization that puts their community and employees first? If you possess exceptional communication skills, have a proven track record of success providing administrative assistance, and enjoy working in a professional, confidential, fast-paced environment with a wide variety of tasks and responsibilities, this opportunity might be the perfect fit for you.

THE OPPORTUNITY

Reporting directly to the Chief Executive Officer (CEO), you are responsible for a wide variety of administrative duties supporting the CEO and other members of the Executive Leadership team. This includes but is not limited to coordinating and attending various meetings and events, minute-taking, and distribution, arranging travel plans, and assisting with managing the CEO’s calendar. You are also responsible for ensuring the proper maintenance and organization of essential corporate records, as corporate document custodian.

In addition, you will play a pivotal role in championing and advancing our commitment to diversity, equity, and sustainability (DEI) and Environmental, Social and Governance (ESG) initiatives. This includes leveraging your understanding of DEI principles and collaborating with other team members to develop and implement strategies that support a diverse and inclusive workplace. Working closely with stakeholders, you’ll integrate ESG considerations into our business practices, assisting in the development and implementation of sustainable and responsible banking practices. You will primarily work on-site, providing direct support to the CEO and executive team, fostering collaboration and in-person interactions. However, we recognize the importance of work-life balance and offer flexibility for occasional remote work.

THE AREA

Nestled in the natural beauty of the Selkirk and Monashee mountain ranges, next to the mighty Columbia River, the Greater Trail area offers year-round activities for the outdoor enthusiast from golfing to skiing, mountain biking, kayaking, fishing, hiking and much more.  Amenities include the region’s largest hospital, Selkirk College and an aquatic and leisure centre, all surrounded by inviting neighbouring communities that are within easy commuting distance. Affordable, safe, and volunteer-oriented communities provide all the modern technology and amenities to keep you connected. Here you will find outstanding opportunities for living life well and to its fullest. For more information about the Greater Trail region, please visit imaginekootenay.com.

KOOTENAY SAVINGS CREDIT UNION

We are the region’s leading credit union with over $1.6 billion in assets, over 30,000 members and over 200 employees. Our Corporate Office is in Trail, BC, along with our Member Service Centre and we have eleven branches throughout the East & West Kootenays offering retail and commercial banking services. We’re community-minded, we donate back to the community, support local non-profits, and provide sponsorships and bursaries for students to help them grow. It’s part of who we are as Kootenay Savings Credit Union and, together as a team, we can make a real difference. For more information about Kootenay Savings, please visit kscu.com. For more information about the Kootenay regions, please visit imaginekootenay.com.

What you bring: 

  • Bachelor’s degree in business administration, office management, or a related field.
  • A minimum of three years’ experience as an Executive Assistant or in a similar administrative role. Credit Union or Financial Institution experience would be an asset.
  • Exceptional organizational skills, attention to detail and multitasking abilities.
  • Excellent written and verbal communication skills and ability to apply correct Business English practices and business writing skills.
  • Familiarity with accounting terminology or a foundational understanding of basic accounting principles.
  • Highly competent in software applications, specifically Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook as well as video conference tools (including Zoom and MS Teams).
  • Demonstrated professionalism, discretion, and ability to handle sensitive information with the utmost confidentiality.
  • Strong understanding of Diversity, Equity, and Inclusion principles.
  • Familiarity with Environmental, Social, and Governance concepts.
  • Proactive problem-solving skills.
  • Team player with a positive attitude.
  • Ability to work extended hours of work and travel as needed (e.g., Board meetings, Planning sessions, etc.).
  • Familiarity with the Financial Institutions Act (FIA) and Credit Union Incorporations Act (CUIA).
  • Ability to build/maintain effective relationships with stakeholders.

Why work for us? 

We know that our dedicated employees give us a lot and are key to our success; in return, we offer a total rewards package that includes:

  • Competitive salary of $68K – $80K based on skills and experience
  • Competitive benefits including extended health, dental and vision coverage
  • Health care and Personal spending account
  • Paid vacation, sick time and floating holidays
  • Confidential employee and family assistance program
  • Continual training, development and coaching
  • Unique staff benefits on products such as bank accounts, loans and mortgages
  • The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
  • Being part of an organization that puts their community and employees first
  • Being part of a talented and dedicated team who improve our members’ financial lives

If you are a team player ready to take on an exciting challenge in a progressive, employee-focused environment, we’d like to hear from you!

Please apply online through the careers section of our website at kscu.com to upload your resume and complete the application questions.

Closing date: February 1, 2024

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

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