Occupation Types: Business Analyst

Enterprise Business Analyst

Enterprise Business Analyst

Permanent Full-time

Closes December 30

Open to any location in Canada
(ability to work remotely from home)

Annual Salary: $77,456 to $96,820

 Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION:  The Enterprise Business Analyst (EBA) will be the liaison between the business and developers and ensure business goals and objectives are met by completing analytical, testing and deployment activities. The EBA assesses and analyzes system capabilities to bring creative technology solutions while employing robust testing and problem-solving skills. The incumbent partners with internal stakeholders and third parties to ensure business needs are well represented and understood, appreciating the implications of underlying business issues and technology capabilities.

How does one do this? Glad you asked!

An Enterprise Business Analyst does the following:

Duties and Responsibilities

  • Participate in business analysis for all strategic projects. Work closely with and gather information from the business and other internal and external stakeholders to collaborate, conduct research, and document business needs and requirements for new and existing projects.
  • Proactively communicate and collaborate with external and internal stakeholders to identify, analyze and document/translate business requirements to system/functional specifications and requirements, Use Cases or User Stories.
  • Participate in all phases of project development (VeriPark Financial Services Platform, Microsoft D365 CRM, etc.) as required, including but not limited to scope setting, requirements gathering, testing, implementation, documentation, and communication, training, transition, and post-implementation support.
  • Provide excellent service to internal and external stakeholders and maintain a strong working partnership to strengthen the resolution of cross-departmental issues and goals.
  • Problem-solving, analyzing issues and identifying creative and practical solutions that consider business requirements and technology, identifying potential system enhancements and technology improvements for enhancing operational effectiveness, and helping design, document and maintain system processes.
  • Test new releases, fixes, and upgrades to the system, including regression testing, liaise with third parties to troubleshoot technology production issues or implement new technology services as required.
  • Develop and execute a test plan strategy, prepare test cases, conduct user acceptance testing, log issues for quality assurance, and utilize tools such as SQL or Excel to create reports for business units.
  • Educate requestors and developers on appropriate and desirable parameters to ensure they get the necessary information. Provide support to end users on standardized and ah-hoc reports.
  • Resolve user support issues for technology systems and business processes. Identify technology support issues that are outside the mandate of the internal support team and transition the support issue to the appropriate party on an as-needed basis.
  • Participate in business initiatives and identify potential technology solutions to simplify business processes and procedures and provide input into analyzing new products/services/ opportunities to help determine alternatives or applications.
  • Maintain a high level of awareness of the strategic direction, project initiatives and business goals of the organization to ensure technology systems align between all functional units and overall objectives are coordinated
  • Maintain a thorough knowledge of policies and procedures regarding departmental operations; all work is to be completed by policies, procedures, standards, guidelines, and practice. Accurately and thoroughly document user support issues in a ticket tracking system for inquiries and issues to ensure prompt and efficient resolution

 Why Should You Apply?

  • You have knowledge of or working experience with business glossary and data profiling technologies
  • Along with your strong analytic skills, you have the ability to define opportunities and problems, collect and analyze data, establish facts and make valid conclusions
  • Your interpersonal and communication skills are above average
  • You have intermediate-level knowledge of data governance and data management practices
  • You have a strong working experience of Microsoft Dynamics CRM and SharePoint
  • You have an understanding of conceptual data modeling concepts
  • You have training to know how to work in an Agile environment
  • As an asset, you have experience with DevOps and Agile certification
  • You have a strong understanding of the Microsoft Environment, workflows, and file management

Interested?

CLICK the Apply Today button 🙂

 

Senior Business Analyst

Senior Business Analyst

 

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

First Nations Bank of Canada is seeking a Senior Business Analyst with a disciplined approach in supporting, maintaining, and implementing business applications, data and business intelligence, and banking and payment systems, all while working towards continuous improvement in the support and development of business processes.  This role requires solid team collaboration while working in a complex environment.

 

Location: This position is a Monday through Friday work week and has the option to be based in Saskatoon Head Office or one of our branch locations with the flexibility to work remotely, in the office or a hybrid of the two.

 

Responsibilities:

  • Implement and maintain business and banking applications
  • Be a subject matter expert with business applications, banking and payment systems
  • Understand and translate business requirements into business enhancements
  • Analyze, recommend, and promote change driven by business need
  • Develop and maintain process and procedural documentation
  • Provide support in business intelligence/reporting needs of the organization
  • Prepare detailed specifications, use cases, workflows, and other supporting documentation for the development of business improvements and enhancements
  • Provide tier 2/3 end user support
  • Perform additional duties as assigned

Here’s the background and skills we think will make you successful:

  • Experience with core banking systems (preference to Fiserv DNA)
  • Experience with digital banking system (preference of Member Direct/Forge)
  • Demonstrated experience implementing business applications
  • 6 years of experience in financial services industry and 3 years of experience in business analysis
  • Ability to prepare detailed specifications, use cases, user stories, workflows, and other supporting documentation for the development of modifications and enhancements
  • You possess strong interpersonal and communication skills and are able to build professional business relationships within, and outside the organization.
  • You possess a strong commitment to customer satisfaction and teamwork
  • You have the ability to manage multiple projects with varying complexities, priorities and timelines
  • Experienced in data analytics, reporting, and SQL query. Familiarity with Lodestar or similar platform would be an asset.
  • Working knowledge of API integration (Rest, SOAP)
  • High level of proficiency with Microsoft applications
  • Demonstrates a passion for delivery excellence
  • Strong analytical and problem-solving skills, with the ability to grasp abstract concepts
  • Ability to work effectively independently and within a team environment
  • You are a continuous learner
  • Collaborative and friendly approach

Please submit your cover letter and resume to: hr@fnbc.ca 

We thank all candidates for their interest, only those selected for an interview will be contacted.

Compliance Audit Analyst

**Posting Deadline: Please submit your application by 11:59 PM PST, November 1, 2022**

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Compliance Audit Analyst to join our operations team. The Compliance Audit Analyst is a key role in our defense against anti-money laundering/anti-terrorist financing risk, controls, and ongoing compliance of regulatory requirements.

This role is a remote position and is open to candidates throughout British Columbia.

What’s the role?

As the Compliance Audit Analyst you are accountable to plan, manage and execute internal audit for anti-money laundering (AML) related policies in all areas of CCCU. Your role focuses on improving the internal control environment by addressing risks associated with business objectives and evaluates the controls in place to mitigate those risks. As Compliance Audit Analyst you also develop the Credit Union audit plans and self-assessments, provide value-added advice and support to business partners on the creation or modification of policies, procedures, processes, products, or services to ensure an appropriate level of internal control and compliance is maintained.

Your duties will include:

  • Executing the creation of and performing ongoing maintenance of the Compliance Internal Audit Manual, documenting the auditing procedures and examination techniques to be applied.
  • Performing internal audit and risk assessments to ensure compliance with organizational controls, identifying gaps and recommending controls and other countermeasures.
  • Planning the scope of audit, preparing the audit program, and determining the appropriate auditing procedures and examination techniques to be applied (e.g., computer extracts, statistical sampling, etc.) for each audit assignment.
  • Facilitating audit engagement meetings with stakeholders to explain the scope and objectives prior to fieldwork commencing, as well as closing meetings to provide clear explanations of results and actions required.
  • Preparing working papers and audit finding reports in accordance with established guidelines within the Compliance Internal Audit manual
  • Establishing and maintaining relationships with Management and Stakeholders for each audit assignment; planning and participating in report presentation, reviews and follow-up engagements as required.
  • Performing research and analysis of the relevant policy and procedures, and an evaluation of audit related documentation as a basis for an objective opinion on the effectiveness and efficiency of operations and the adequacy of internal control.
  • Providing recommendations relative to the design and effective operation of internal compliance controls.
  • Conducting other compliance reviews, on-site reviews, etc. as needed; and assist as required with the development of action plans for any issues, deficiencies or questions that require remediation.
  • Compiling audit information for periodic dashboard and/or Board of Director reporting.
  • Supporting the compliance team in responding to various regulatory body inquiries, audits, and reviews.

What are we looking for?

  • Bachelor’s Degree or Designation in Finance/Accounting/Auditing requiring 4 years of full-time study or have an equivalent combination of education and experience.
  • Certified Internal Auditor designation is an asset

Ideally, you are a flexible, collaborative team player with:

  • A minimum of 5 years progressive financial experience or an equivalent combination of education and experience.
  • Minimum 3 years’ experience in internal audit, multi-functional banking operations, AML/ Fraud and/or risk management in the Banking or Credit Union industry preferred.
  • Advanced proficiency with Microsoft Office products, including Word, Excel, and Access.
  • Proficiency with the DNA Banking System and Doxim Loans Origination System.
  • Proven experience in providing detailed and accurate information to third parties.
  • Previous experience working on/leading large projects.
  • Previous experience conducting research and preparing reports.
  • Advanced knowledge of PCMLTFA, FATCA and CRS legislation, fraud mitigation, and loss prevention
  • Advanced understanding of internal control concepts and experience in applying them to plan, perform, manage, and report on the evaluation of various business processes/ areas/ functions.
  • Knowledge of internal auditing standards, and risk assessment practices.
  • Knowledge of how to gather, clarify and apply information transmitted in various formats.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
  • We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

 

Team Lead, Business Reporting & Analytics

We measure success by the success of our members and the strength of our local communities. ​By choosing Interior Savings, you give us the power to give back to your community. You help us create local money that stays local – supporting local causes, events, initiatives, and positive local change. Here at Interior Savings, we support and value our employees, and work together to strengthen our communities!

Interior Savings is looking to bring a new Team Lead, Business Reporting & Analytics to join the Finance Team in our head office located in the beautiful City of Kelowna, BC. This position can be remote for the right candidate.

About this opportunity…

The Business Reporting & Analytics Team Lead supports Interior Savings’ vision of sales & service excellence by enabling continuous improvement through data-driven reporting and business intelligence solutions that align with the corporate Balanced Scorecard. Under Finance, this position maintains a holistic view of the business with focus on high-level strategic priorities and business opportunities. This position works with all areas of the organization for the betterment of our members and the Credit Union.

In addition to your regular duties, as Team Lead you will possess strong leadership, communication, and interpersonal skills. You will foster a positive team environment and assist your supervisor/manager when developing performance standards. You will act as a mentor to other departmental staff and assist them when addressing complex staff, member and management complaints and inquiries. In consultation with your department manager, you will implement training and development programs for new and seasoned staff to ensure quality service and promote staff growth. Introduce new or revised procedures and implement training for staff, as required.

The role will require you to work with Business Intelligence Analysts and/or end-users from all areas of business to gather, analyze, and interpret reporting requirements into detailed design specifications.  You will collaborate with the data warehouse development team to design, develop, and enhance our enterprise data warehouse and conduct and review User Acceptance Testing (UAT) prior to development into the production environment.

You will work with all areas of business to develop, enhance, and automate ongoing reports and dashboards including regulatory and compliance reporting while transitioning reporting knowledge to support other members of the Reporting & Analytics team.  You will also be asked to provide ad hoc reports and data extracts as requested.

You will develop, test, and enhance statistical, machine learning, AI, and other BI solutions to discover new insights. You will also work with service partners as necessary and utilize internal and external data sources fully to better serve our members and improve our business operations.

You act as a liaison with the Business Intelligence Analysts and stakeholder to ensure effective change management practices are followed.  All this while promoting a high adoption rate of reports and business intelligence solutions and providing initial post-deployment support for end-users.

You will oversee and assist with the ongoing maintenance of our data warehouse, BI models, and business intelligence solutions and provide technical support to Analysts and Assistants and seek opportunities to continuously improve our reporting and business intelligence capabilities while ensuring department procedures are documented and updated. You will also perform all other duties as assigned.

What we are looking for….

Education

  • Bachelor’s degree in a related field of study, or a recognized accounting or finance designation. (CPA, CFA).

Experience/Knowledge

  • 4-6 years finance or data analytics experience with 3-5 years of specific job-related experience in the financial analysis/cost accounting fields.
  • 2-4 years of leadership experience is preferred

“For more information or to apply for this position please visit our website: www.interiorsavings.com”

We thank all applicants for their interest and will contact short-listed candidates only.

Dealer Finance Relationship Manager

DEALER FINANCE RELATIONSHIP MANAGER

Rosetown Administration

Are you highly organized with exceptional prioritization abilities to adapt to competing work demands? Do you have strong analytical skills with a solution-focus approach? Do you have a helpful and collaborative nature and can easily build relationships with your team and those you support?

________________________________________________________

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time Dealer Finance Relationship Manager opportunity available. The successful candidate will be detail-oriented, thorough, and well-organized to ensure sound decision-making in the analysis and recommendation of Dealer Finance credit. Reporting to the Vice President Credit, the Dealer Finance Relationship Manager will assist in overseeing the Dealer Finance loan portfolio while building positive relationships with customers and providing exceptional service as a first point of contact.

Responsibilities:

  • Assist in managing the Dealer Finance loan portfolio and in achieving loan growth targets as set out by corporate strategy
  • Build and foster strong relationships with the dealer partners to ensure ongoing growth
  • Work collaboratively with dealerships and customers to make recommendations of credit and appropriate solutions, based on the customer needs
  • Complete financial analysis (commercial, agriculture, and consumer) for vehicle loans
  • Maintain open, two-way communication with internal stakeholders to determine the best solution for the customer
  • Identify problem accounts and work with customers to find an appropriate solution
  • Perform collections on all defaulted accounts, in accordance with corporate policies and procedures
  • Flexible work hours are required, including rotational coverage for Saturdays

Qualifications:

  • Lending experience in consumer, commercial, and agriculture preferred, but will consider education and/or a combination of education and experience
  • Experience interpreting financial statements
  • Strong analytical skills with attention to detail
  • Ability to prioritize work requirements to meet deadlines and work within time constraints
  • Excellent interpersonal, oral, and written communication skills with an aptitude for relationship-building
  • Ability to work both independently and as part of a team

Prairie Centre Credit Union provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits, and a matched superannuation plan.

For additional information on this opportunity, please contact Dallas McDonald, Vice President Credit, at 306-882-5575. To apply, please submit an electronic copy of your cover letter and resume on or before Friday, June 10th, 2022, to: Cara.Nisbet@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

Credit Analyst

CREDIT ANALYST

Location: Rosetown Administration

Are you highly organized with exceptional prioritization abilities to adapt to competing work demands?  Do you have strong analytical skills with a solution-focus approach?  Do you have a helpful and collaborative nature and can easily build relationships with your team and those you support?

_______________________________________________________

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time Credit Analyst opportunity available. The successful candidate will be detail-oriented, thorough, and well-organized to ensure sound decision-making in the analysis of data for the recommendation of credit. Reporting to the Vice President Credit, the Credit Analyst will be responsible for fostering internal relationships by providing exceptional service in retail lending through the provision of loan analysis and administrative support, to achieve overall growth.

Responsibilities:

  • Work collaboratively with internal stakeholders to make recommendations of credit and provide appropriate solutions based on member needs
  • Complete financial analysis and data input for commercial, agriculture, and consumer loans
  • Utilize internal systems for data entry of financial statement and member information
  • Maintain open, two-way communication with internal stakeholders to determine the best solution for the member
  • Conduct loan portfolio analysis support for the Credit Department
  • Identify additional member solutions that create cross-selling opportunities

Qualifications:

  • Lending experience in consumer, commercial, and agriculture preferred, but will consider education and/or a combination of education and experience
  • Agriculture industry knowledge and/or agriculture education is an asset
  • Experience interpreting financial statements
  • Strong analytical skills with attention to detail
  • Ability to prioritize work requirements to meet deadlines and work within time constraints
  • Excellent interpersonal, oral, and written communication skills with an aptitude for relationship-building
  • Ability to work both independently and as part of a team

Prairie Centre Credit Union provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits, and a matched superannuation plan.

For additional information on this opportunity, please contact Dallas McDonald, Vice President Credit, at 306-882-5575. To apply, please submit an electronic copy of your cover letter and resume on or before Friday, June 10th, 2022, to: Cara.Nisbet@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

 

Executive Assistant

Open to Any Location in Saskatchewan
(ability to work remotely from your home office)

Annual Salary: $67,013 – $83,766

THE COMPANY: Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION:   Innovation Credit Union has a bold ambition – to be the most digital, member-centric organization in our industry. We are on a journey to fully leverage the efficiencies available in the Microsoft O365 Suite of products. To ensure our success, we are looking for an Executive Assistant to join our team.  This individual will partner with the Executive leadership team and will be relied upon to support, research, analysis, presentation development and project work.

Reporting to the Chief People and Governance Officer this position provides an advanced level of complex and confidential administrative, communication, digital and analytical support to the Board of Directors, Executive Leadership Team and other areas of the organization where required.

At Innovation Credit Union an Executive Assistant does the following:

  • Provide accurate, timely and efficient admirative support to the Executive and Senior Leadership Team.
  • Prioritize and perform moderately complex and confidential support and analysis functions to produce a variety of documents such as correspondence, research, presentations, meeting preparation and minutes and maintenance electronic files.
  • With high attention to detail and accuracy, you will be responsible for proofreading and/or editing management reports to ensure quality and professionalism.
  • Advanced knowledge in the use of Microsoft 365 suite of products with special attention on Teams, SharePoint, PowerPoint, Planner, Forms & Stream.
  • Ability to demonstrate leadership through identifying and creating efficiencies in processes through digitalization, elimination and or improved process.
  • Familiar with principles and practices of Agile.
  • Responsible to work with assigned Leads for co-ordination, agenda building, distribution and minutes for all Management Committee Meetings.
  • Partner with the Governance Specialist to provide quality and timely administrative support to the Board of Directors.
  • Efficient in event and travel management.
  • Responsible for administration of the Government Lobby Registries.
  • In partnership with Marketing and Retail teams, identify and facilitate opportunities for Executive to build relationships with members and community.

What do you need to have to apply?

  • Grade 12 Diploma plus formal diploma or degree in administration, business or related.
  • Certification in Microsoft 365 or equivalent experience.
  • Knowledge of the organization, the credit union system and co-operative and principles required.
  • You have professional written and interpersonal skills when communicating with team members.

And most importantly, you are a curious and dedicated team player, with a high level of accountability and attention to detail, who is looking for a high-paced career in one of Canada’s most exciting Credit Unions!

Manager – Business Process Support Services

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions, and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, forward-thinking leader with strong leadership, project management, business analysis, planning, and vendor management skills who enjoys working in a fast-paced environment and aspires to make an impact on shaping our future, to join the Corporate Operations team.

What you’ll do:

Reporting to the VP, Corporate Operations, the Manager, Business Process Support Services (BPSS) position manages a group of professionals and provides direction in the development and maintenance of corporate systems that improve the Corporation’s effectiveness and efficiency, including information management, reporting and office management systems. The position manages technology operational strategies, policies and practices that streamline corporate business process, support internal and external stakeholders and contribute to the Corporations goals and objectives.

What you’ll need:

  • Proven project management skills: Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) designation would be considered an asset
  • Proven team building skills with strong facilitation, negotiation and communication skills, both written and verbal; experience leading a team of direct reports would be considered an asset
  • Proven knowledge in the managing and contracting of third-party service suppliers
  • Post-secondary business administration, focusing on information management technology would be considered an asset
  • Working knowledge of credit unions and the financial services sector

The core competencies include teamwork, change leadership, effective communication, impact and influence, facilitation, negotiation, conflict resolution, problem solving and decision making. Lending to your success is your ability to demonstrate your people leadership skills as a coach and mentor committed to developing the talents of others.

The salary range for this position is $94,979-$118,722. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training, and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:

Please submit your cover letter and resume stating competition number MGR-BPSS by April 20, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Credit Union Deposit Guarantee Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

VP, Operations

Primary Purpose:

The Vice President, Operations (VP, Operation) is a member of the Senior Leadership Team who provides leadership, oversight and coordination of retail banking operations, insurance, financial planning, and facilities for Northern Savings Credit Union.  This leader translates business strategies into goals, objectives, and processes to affect sound and prudent operations of the Credit Union all in an effort to ensure exemplary member service.

This business unit leader is responsible for sales and services including, member support, needs assessment, escalation of issues, overseeing the provision of exemplary member service, providing for engagement of employees, managing the operations to be efficient and effective.  This position is responsible for the ongoing maintenance of the buildings, efficiency, and good working conditions of the facilities.

The VP, Operations is to conduct their duties while demonstrating positive leadership within the Credit Union and externally in the community. They are to inspire the employees to achieve their maximum potential and produce results in the best interest of the credit union while respecting the members.

Core Occupational Skills:

  • Sales skills
  • Recognizes basic financial terminology
  • General understanding of industry conditions
  • General knowledge of competitors products and services
  • General knowledge of the features and benefits of credit union products
  • Human Resource management (Employee Engagement)
  • Understands Compensation and benefits
  • Recruitment
  • Performance management, conflict resolution
  • Compliance and labour standards, human rights legislation
  • Human resource policy and procedure development, implementation, interpretation
  • Planning/forecasting/budgeting
  • Credit Union product knowledge
  • Knowledge of Credit Union philosophies and principles
  • Working knowledge of Credit Union technology and operations
  • Understanding of Credit Union Act and regulations; policies and procedures

 Education & Experience:

  • University degree is required
  • Four to six years of related management experience
  • Or an equivalent combination of education and experience.
  • Extensive financial services experience is required.
  • Expert knowledge of products and services and their regulatory requirements is required.
  • Experience evaluating and drafting policy and procedures is preferred.
  • Extensive experience in evaluating all aspects of credit decisions, at a corporate level is required.
  • Extensive sales and service experience is required.
  • Extensive lending experience is preferred.

Travel is a requirement of this position.

Please send your cover letter and resume to info@northsave.com.

We thank all applicants for their interest. Please note that we will only contact individuals for an interview.

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs.  You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management.  With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

  • Minimum of five years of experience in service delivery/customer support
  • Post-secondary education
  • Release Management experience
  • Understanding of payments industry and payments processing is considered an asset
  • Active listener, relationship builder, and client centric
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills

Must-have skills

  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
  • Process Driven
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
  • Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

  • Ability to bridge technical aspects and components to business needs and client facing communications
  • Organization Change Management

 

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions.  You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap.  In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

  • Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
  • Post-secondary education
  • Fraud related certification would be an asset
  • Working knowledge of Consortium Models, industry tools and software
  • Hands on experience with Fraud Operations
  • Demonstrated active listening, questioning and analytical skills
  • Proven ability to interpret and communicate complex data
  • Understanding of payments industry and payments processing is considered an asset
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills
  • Ability to bridge technical aspects and components to business needs and client facing communications

 

The Environment

  • PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
  • This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

 

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