Call Centre (Sales and Service) – Credit Union Careers

Director of Omnichannel Experience

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Director of Omnichannel Experience. This position may work in branch or remotely within a flexible work environment. Travel to Saskatoon and Regina will be required.

As the Director of Omnichannel Experience you will….

Develop and implement an omnichannel strategy that integrates various digital platforms, as well as a contact centre strategy promoting a cohesive member experience, both of which will align with TCU’s vision of the future. You will be responsible for providing leadership to the contact centre team while coaching and developing high functioning member centric employees to deliver seamless member experiences across various communication channels.

You will also be responsible for:

Supporting a constructive culture through teamwork, positive collaboration and owning your own and TCU’s success.
Fostering an environment of adaptability and continuous learning within the contact centre team.
Establishing key metrics for evaluating omnichannel performance and using data analytics to derive insights, identify trends, and drive continuous improvement.
Identifying emerging channels and technologies to stay ahead of communication trends.
Providing leadership support through collaboration with all business lines including Retail Banking, Wealth Management and Business Solutions.

As the Director of Omnichannel Experience you are ….

A strategic thinker, with a deep understanding of omnichannel technologies, member engagement and operational excellence.
A dynamic leader of people, who promotes a highly accountable and achievement-oriented team.
Able to individualize your management and coaching approach, allowing employees to develop and become capable of delivering results to their full potential.
A change advocate, aware of opportunities for process re-engineering and the ability to solicit team support in implementing plans with a high level of acceptance.
Professionally accomplished, with an established track record of developing a cohesive and empowered team with a high level of trust and commitment to each other and the organization.

If you are motivated by the thought of this challenge ….

And can demonstrate success through a minimum of 5 years of proven experience in a senior leadership role (within a contact centre or financial institution), combined with a bachelor’s degree in business administration or a related field, then this exciting opportunity to shape the future of our contact centre may be the one for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Friday, February 2, 2024.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

Contact Centre Advisor

At ABCU Credit Union Ltd. (ABCU) our culture is based on our passion to be financial professionals dedicated to doing what is right for our credit union and members. We embrace employee strengths and strive to empower employees to make the right decisions quickly and accurately every day. Our team members are provided with the tools to deliver a meaningful member experience in an environment that values and supports their contributions.

The Contact Centre Advisor is responsible for building, maintaining, and deepening relationships with members who are on default portfolio through interactions by phone, online or email in an enthusiastic and proactive member focused manner. This role is responsible for delivering an advice-based experience to our members by understanding their financial needs and goals and subsequently recommending member solutions for all their personal banking needs. They must be well informed of every product and service offered and know how to educate and resolve the members’ needs and be an expert at introducing members who qualify for Advisory Services. This role works closely with the advisory team to ensure that members’ needs are met, and referrals are taking place.

This role is a full-time position located in the Beaumont branch.

Job Duties:

Use your strong advice and relationship building skills to engage existing members to enhance member participation levels using:
- Monthly contact plan based on maturities and lead lists.
- Establish a methodical approach to member calls.
- Document in the RMA tool all member conversations for consistency.
- Deal with member needs and problems quickly and effectively.
- Educate members on why members should consider ABCU for their financial needs.
- Identify and sell products and services that benefit the member.
Provide a holistic approach to understanding members’ financial goals and needs.
Build and develop relationships with members with the objective of moving them onto a managed portfolio.
- Master the wealth and commercial product suite and seek every opportunity to refer to Investment Specialist/CSI Investment Advisor and commercial services.
- Administer and grant consumer loans, line of credit and overdrafts within established limits or recommend for approval to credit risk management.
- Perform data entry and other tasks required for the administration and processing of banking transactions and the maintenance of account records.
- Normal judgment and decision making are required in choosing among a wide variety of guidelines.

Qualifications

Minimum of 2-3 years’ of job-related experience.
Post-secondary education required.
A combination of post-secondary education and work experience will be considered.
Comfort and ability to work with a high paced contact center environment.
Have a passion for detail/accuracy.
Proficient use of Microsoft Office Suite (Word, Excel, Outlook).
Comfort in working within a high Member Engagement Role.

Interested candidates please provide a cover letter, salary expectations and resume to Human Resources at myhr@abcu. ca

ABCU thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date: February 12, 2024

Member Advisor, Contact Centre

af·fin·i·ty (noun):

a natural compatibility
the name on our doors

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

What you’ll do

Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
Provide financial advice that looks out for the members’ best interest
Complete transactions while providing outstanding member service
Help prevent and solve banking problems for members
Offer technological solutions through our robust digital banking tools

What you’ll get

The training and mentorship you need to be great
A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
Countless opportunities to advance your career within the credit union

What you’ve got

Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
Intermediate knowledge of Affinity Credit Union’s products and services

Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.

So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!

Contact Centre / Financial Services Representative

Contact Centre / Financial Services Representative

Reports to: VP-Retail Services
Salary Pay Band: 9 ($38,670 – $51,560)
Last Revised: June 2022

Position Overview
Summerland Credit Union (SCU) Contact Centre / Financial Service Representative (CC FSR) plays an essential front-line role on the branch team and is dedicated to assisting and advising members with their financial needs. They understand the importance of placing the right products and services in the hands of our members or referring them to fellow experts. Building trust and loyalty with each member interaction, the CC FSR gains a deeper understanding of the member needs to deliver financial solutions that will enhance their financial well-being.

A key function of this role is to utilize networking, make sound decisions, recommendations, and / or referrals to support growth, retention, and profitability. The CC FSR strives for an exceptional level of service and plays a vital role in front line member interaction to maintain positive member relationships while enhancing the brand of SCU throughout the region as a respected leader of financial solutions.

Key Responsibilities

Sales & Service Promotion
Creating value; growing member relationships; learning and development
• Develop member relationships, as well as promote and complete the sale of a range of deposit products by identifying and pursuing opportunities within existing member portfolio through referrals
• Provide individualized financial counseling and information to members on loan services, electronic services, credit cards, deposit and services products offered, including evaluating loan requirements, and making recommendations to lending staff
• Respond to members’ enquiries positively by providing information on the features of each product and service; resolve routine member problems and concerns with all credit union products & services or refer members to another team member for lending.
• Proactively contact members periodically to identify present and future needs for additional opportunities
• Keep apprised of changing rules and regulations pertaining to relevant legislation requirements, lending, deposit products and services.
• Provide support for other departments or positions as required

Member Experience & Community Involvement
Building member loyalty; staying informed; building community connections
• Build member loyalty and trust by exercising sound judgement and thoughtful consideration in delivering exceptional member experience
• Gain a deep understanding and demonstrate commitment to living our Vision, Mission, and Values
• Cultivate new opportunities and enhance long term relationships that contributes to a positive member experience while building future opportunities
• Demonstrate functional knowledge of all products and services and use active listening skills when interacting with members to identify financial needs, goals, and objectives
• Maintain a professional appearance and organized workspace; with each member interaction provide a welcoming environment by using their name and addressing needs/concerns in a professional manner
• Enhance own profile and professional image in the community by participating in community events, associations and/or partnerships
• Effectively and efficiently complete various member servicing activities and administrative duties.

Employee Experience
Engagement; teamwork; leadership; learning; commitment; accountability
• Promote teamwork and cooperation as a peer leader; act as a mentor and role model to share knowledge and skills to assist and support talent development
• Maintain and expand technical knowledge of financial products, systems, and services
• Maintain a positive, responsive, and respectful relationship with peers
• Recognize and celebrate team successes; encourage teamwork and collaboration
• Support staff and encourage collaboration to accomplish common goals.

Risk Management
Member confidence; risk/loss mitigation
• Ensure all documentation pertaining to accounts, products and services is prepared and/or executed in accordance with established policies, procedures, and relevant legislation
• Adhere to all policies and procedures to mitigate risk of loss to SCU
• Demonstrate a high level of risk management knowledge and ensure adherence to all legislative and regulatory requirements
• Maintain up to date and complete Member files with documentation in hardcopy and/or electronic form as required
• Display confidence and exercise sound judgement in decision making

Skills & Attributes
• Passion for delivering exceptional member/client service and dedicated to building strong relationships and connections in the community
• Committed to professional growth and development. Responsible for ensuring skills and knowledge are up to date to meet industry and position requirements
• Grows member relationships by actively listening and asking open ended questions to add value beyond members’ immediate requests
• Instills confidence and trust of others through thoughtful, clear, and open communication
• Exceptional interpersonal skills with the ability to communicate effectively both verbally and in writing

• Ability to quickly adapt to changing priorities and a willingness to tackle new challenges
• Displays awareness of the financial services industry and understands the components for organizational success
• Takes a proactive and respectful approach in addressing problems, issues, or conflict with a positive view to reaching new and better solutions
• Gains the confidence and trust of others through honesty and integrity
• Demonstrates strong attention to detail and accuracy in completing work and providing information
• Demonstrates a good knowledge of computer skills, including MS Windows and Office program environments, as well as the banking system.

Experience & Education
• Minimum three (3) years’ experience financial, retail or hospitality industry
• Secondary school diploma
• Minimum one-year post-secondary formal education, or equivalent
• Completion of CUIC Fundamentals of Personal Financial Planning course
• Maintain proficiency with developing systems, applications, and productivity programs
• Combined experience and post-secondary education in the areas that are directly related to industry will be considered.

Supervisor, Contact Centre

Create your future with SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a comprehensive total rewards program which includes a competitive base salary and variable pay program, plus health and retirement benefits and much more!

As Supervisor of the Contact Centre, you will supervise and lead the day-to-day activities of the Contact Centre Specialists to achieve objectives, ensure operational efficiency, and that SASCU’s Member Experience is consistently delivered through all SASCU contact channels. Additionally, you will provide coaching to staff to execute SASCU’s sales and advice strategy and achieve member and employee engagement targets. You will actively interact with members via electronic and digital channels.

What you’ll do:

Lead and develop the Contact Centre Specialists to actively identify opportunities to recommend products and services to meet member needs and make quality referrals to sales team as appropriate.
Work with the Manager, Contact Centre to develop a proactive strategy to continually add value during member interactions and have a positive impact on the community.
Take ownership of member concerns and resolve or support Contact Centre staff in correcting complex and/or difficult member service situations.
In conjunction with the Manager, Contact Centre, develop a team environment between the Contact Centre and all business lines.
Ensures adherence to service standards through ongoing observation, communications, and training.
Lead reports through the annual performance management process using goal setting, interim reviews, feedback and year-end reviews to improve results.
Works with the Manager, Contact Centre to collect and analyze Contact Centre statistics to proactively improve service delivery.

What you’ll bring:

At least two years of post-secondary education.
Four to six years progressive financial industry experience in a sales and service capacity, including experience within a call or contact centre, and one year of experience in a leadership role.
Demonstrated ability to provide effective leadership to staff through on-going coaching and feedback.
Solid experience in credit union products and services, consumer lending, and investments.

You’re perfect for this role if you:

Have excellent communication and interpersonal skills.
Are able to provide exceptional member service.
Display aptitude and comfort using technology and learning new systems and programs.
Are committed to continuous learning and self-development.

This is a full-time Monday to Friday position. Flexibility is expected and may include working Saturdays as needed. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Supervisor Member Advisor

SUPERVISOR MEMBER ADVISOR

Permanent Full-Time

Closes February 8

North Battleford Advice Centre

* Varied shifts that include evenings, Saturdays and Sundays

Annual Wage: $57,454 – $71,817

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: This position would appeal to anyone who strives to go above and beyond in providing world class financial services by building trust to help simplify our members lives. How does one do this? Glad you asked!

A Supervisor of Member Advisors does the following:

Coach and mentor staff to exceed member experience standards, while developing a strong team environment
Lead team in the adoption of the Omni-Channel Delivery System
Oversee sales plan, ensuring targets and service standards are met
Oversee effective portfolio management
Manage all Member Advisors scheduling
Ensure all Member Advisor activities are originated within legislation, policy, practices and organizational values
Ability to manage employees in the Advice Centre and Virtually
Perform the duties of a Member Advisor

The ideal candidate has a solid understanding of the duties and functions of Member Advisor roles (digital and front-line) to aid in identifying areas to provide top end solutions to the organization. A natural desire to want to teach and share knowledge is associated with someone in this role. An investigative mindset is at play to be able to resource solutions to issues that are arising with a proactive approach for resolving for the future. Inherently, this person seeks to find efficiencies, to produce sales and thrives in change situations. This individual loves technology, uses our alternate/omni channels personally, and aspires to be an impactful leader.

Why Should You Apply?

Minimum of one year of related post-secondary education and 4 – 6 years’ of financial services experience or an equivalent combination of education and experience
Diploma or degree in a related discipline (Business Administration, Commerce, Technology Management, Marketing, etc.) would be an asset
Proven success in leading teams
Completion of sales and/or supervisory training would be considered an asset
Strong computer and technology skills (Microsoft Office 365 programs, Skype, Omni solutions etc)
Demonstrated commitment to continuous education and personal development

Interested?

CLICK the Apply Today button 🙂

Manager – Member Advisors

MANAGER MEMBER ADVISOR
Permanent Full Time

* Varied shifts that include evenings, Saturdays and Sundays on call

Cut Knife, Wilkie, Meota and Hafford and Digital Advice Centre

Closes January 31st

Salary Range: $72,021 to $90,026 annually

At Innovation Credit Union, we redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, our communities and our people. Now that’s responsible banking!

Are you driven by creating solid relationships with a passion for proactively building and growing your skillset to help your team achieve their goals?

Are you adept at identifying what’s needed to help support our effort to provide world class financial service wherever our members are and whenever they need us?

Are you motivated by working to elevate our people, business units and organization by providing exceptional, timely advice and guidance and through promoting accountability and leadership across the organization?

Does being part of strong sales team in an award winning organization intrigue you?

Do you thrive in a digital world and are you inspired by the vision to be the most responsive and innovative financial service organization?

Are you motivated to be part of an exciting journey to become one of Canada’s first Federal Credit Unions, providing Innovation Credit Union the unique ability to seamlessly provide service to members all across Canada?

If these sound like what you want out of a career, please read on….

Reporting to the Vice President Member Advisors, this position will oversee the daily activities of our Member Advisors in the Cut Knife, Wilkie, Hafford and Meota and Digital Advice Centre, providing coaching and development of the team to ensure exceptional member service be it digitally or face-to-face. The position is responsible for developing and implementing service strategies to expand the client base, enhance member relationships, manage the member service process, and enhance the integration of these services with the credit union.

The Manager Member Advisors does the following:

Coach and mentor staff to exceed member experience standards, while developing a strong team environment
Lead team in the adoption of the Omni-Channel Delivery System
Oversee sales plan, ensuring targets and service standards are met
Oversee effective portfolio management
Manage all Member Advisors scheduling for related Advice Centre
Ensure all Member Advisor activities are originated within legislation, policy, practices and organizational values
Ability to manage employees in the Advice Centre and Virtually
Perform the duties of a Member Advisor

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have 2 Years post-secondary education in related field and all courses required of the Relationship Manager/Credit Specialist roles
You have a minimum 5-7 years’ experience in relationship banking with knowledge and experience in all areas
Proven high standard of verbal and written communication skills and attention to detail
Proven collaboration skills with the ability to build relationships with various stakeholders
Proven ability to manage cross functional projects and prioritize deliverables to meet deadlines
Knowledge and understanding of the regulatory environment that impacts the financial services industry
Demonstrated commitment to continual professional development

Interested?

CLICK the Apply Today button 🙂

Salary Range: $72,021 to $90,026 annually

Customer Success Representative

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-leading financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless clients experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Customer Success Representative (Full-time Permanent)

This position’s primary purpose is to assist credit unions, commercial clients, internal and direct clients with their service needs within a call centre environment.

Key Outcomes:

The Customer Success Representative is responsible to deliver a positive client experience by answering a diverse range of incoming client inquiries pertaining to financial and trust products including providing information, clarification and interpretation of program agreements, pricing, program requirements, administration instructions, product legislation and regulatory/compliance requirements, and analyzing client needs and providing solutions to meet those needs.

This role proactively support credit unions by managing time frames to most effectively support incoming and outbound service requests and escalating client issues or problems for resolution.

The Customer Success Representative supports the department in the achievement of its business plan by maintaining consistent personal upgrading of required knowledge, providing high quality client service, and providing recommendations for efficiencies.

Qualifications:

One year of post-secondary education with 2-4 years comprehensive knowledge and experience working with registered plans and mortgages
Resourceful team player with excellent communication and interpersonal skills, complemented by proven time management and problem solving skills
Good working knowledge of the Portfolio data system would be an asset

Applications for this opportunity accepted until end of day October 4, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Manager, Contact Centre

Join the Cornerstone Crew!

Manager, Contact Centre

Be Part of Something . . . . .

Cornerstone Credit Union is seeking a highly motivated and exceptional leader that will provide operational direction for its Member Contact Centre. Reporting to the Director, Retail Banking, the successful candidate will manage the day to day operations of the Member Contact Centre, delivering a full range of member services via telephone and electronic means.

The successful individual will lead, coach, mentor, develop and motivate a team of professionals in a relationship based advisory service model that will provide exceptional member service in the delivery of a full suite of financial products and services.

This role is positioned to lead the branch’s team of Financial Services Advisors in developing new business relationships and capitalizing on opportunities to enhance relationships with existing members and clients. The successful candidate will work closely with the Director, Retail Banking to prepare budgets, set sales objectives and priorities as well as operational standards for the department.

The Manager, Contact Centre will manage all department activities to ensure compliance with sound business practice, legislation, regulations, policies and procedures.

What we are looking for . . . . .

The ideal candidate will be a team-oriented, community minded individual with post-secondary education in business plus four to six years of lending and/or management related experience or an equivalent combination of education and experience.

This individual must be comfortable making independent decisions and solving problems. Proven leadership skills and the ability to coach, establish performance standards and evaluate performance are required. Exceptional communication skills as well as a demonstrated commitment to excellence and member service are a necessity.

A commitment to continuous learning and development is an important part of being on our team as well as taking pride in caring for our external and internal members and providing top-notch member service!

What You Will Receive . . . . .

Cornerstone Credit Union is a caring and compassionate organization.

We offer a competitive total compensation package that includes a great employee benefits program, matched pension contributions along with wellness and employment perks that contribute to a positive working environment and encourages work/life balance! As Cornerstone Credit Union’s Contact Centre has extended hours including Saturday’s, the successful candidate may select to work at any of Cornerstone Credit Union’s Saskatchewan branches or initiate a flexible work arrangement that will work for both you and Cornerstone Credit Union.

We also offer an incentive program that rewards employees for outstanding individual performance!

The salary will reflect your experience and qualifications.

We Say We Care, and We Mean It . . . . .

Cornerstone Credit Union has been one of Saskatchewan’s Top Employers for 5 consecutive years. Wouldn’t you want to be a part of that!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonecu.prevueaps.com/jobs/179760-37571.html

Manager Retail Advisory

Manager Retail Advisory

Location: Fort St John

North Peace Savings and Credit Union, serving Northern British Columbia, is recruiting for a permanent full time Manager Retail Advisory in our Fort St John Branch.

Reporting to the Senior Manager Retail Advisory, the Manager, Retail Advisory leads and manages Financial Advisors and Member Advisors located across all branches, who are responsible for relationship building and sales of a full range of personal deposit and lending products and services, quickly and efficiently probing to uncover and assess overall needs of all members and identify opportunities to deepen the engagement with the member. Through managing, coaching and inspiring employees, the Manager, Retail Advisory meets team objectives by engaging in activities to achieve superior member experiences, optimal business retention, growth and productivity.

The Manager Retail Advisory will work closely with the Senior Manager, Retail Advisory as a leader who is passionate about building lasting relationships. The successful candidate will be creative, energetic, and have proven abilities business development and strong financial acumen and a strong commitment to service and clear understanding of the competitive environment in which North Peace Savings and Credit Union operates. To apply, please provide a cover letter and résumé in confidence to:

Olivia Young, Senior Manager People and Culture

North Peace Savings and Credit Union

10344-100th St

Fort St. John, BC, V1J 3Z1

Fax: 250-787-9191 or E-mail: careers@npscu.ca

For a complete role description, visit: www.npscu.ca

North Peace Savings thanks all applicants for their interest; however, only those selected for an interview will be contacted.