Compliance/Risk Management – Page 9

Quality Control Specialist

QUALITY CONTROL SPECIALIST

Permanent Full Time

Closes November 21

Open to Any Location in Canada
(Ability to work remotely from your home office)

$55,261 – $69,076

Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: To assist and support the Risk Division through quality assurance testing of the credit portfolio by analyzing credit, identifying risk, and ensuring compliance with all regulatory requirements. Develop, document, and review internal lending practices based on results with the goal of maintaining an acceptable level of risk in Innovation’s lending portfolio.

Through years of lending and credit experience, this person uses a concerned approach to test risk within our organizational lending portfolio, document findings and gaps and reporting results. Although there are times where an external member experience is required, it is generally seen as a resource to internal departments.

Key responsibilities/accountabilities of the role:

Build internal relationships with cross-functional teams supporting employee development by providing high-level knowledge in Innovation practices and documentation requirements
Assist in building a constructive culture by providing exceptional member service with open and timely communication
Present results of Quality Assurance testing to VP/Managers providing an instrumental tool for coaching/mentoring opportunities to drive improvements in the quality of Innovation’s lending portfolio
Possess comprehensive knowledge of all Innovation practices and documentation
Develop, document, and review internal lending and risk division practices, recommending required changes based on results
Maintain an advanced level of understanding of legislative requirements and government programs
Identify and recommend areas of efficiency discovered through the portfolio testing
Ensure proper collection of fees and application of appropriate interest rates through credit analysis
Possess a keen eye for detail in combination with a strong investigative skillset which is required to proficiently assess risk, ensuring compliance will all regulatory requirements
Perform credit analysis following the current expectations of review as determined by the VP Credit and the Head of Risk
Investigate credit files where areas of risk have been identified and report findings to the VP of Credit; assisting in the determination of what appropriate course of action is required

What are some of the skills/experience a successful candidate will possess?

Completion of a two or four-year post-secondary program in Commerce, Business, or a related field
5 – 7 years job related experience or an equivalent combination of education and experience
Advanced Microsoft Office skills in various Microsoft programs

Interested?

Director of Enterprise Risk Management

Job Function:

The Director Enterprise Risk Management (ERM) will develop and manage a framework to identify, assess, mitigate, and monitor business risks across the organization. This position will manage, monitor, and maintain the overall ERM framework and reporting through the application of effective risk identification methods along with oversight and coordination of mitigation strategies throughout the credit union. The primary functions are related to member information security, business continuity and recovery, critical & non-critical third-party relationships, anti-money laundering compliance and both current and pending regulatory requirements as related to the management of the Enterprise Risk Program. Secondary functions include monitoring of any new procedures by other departments, litigation matters, insurance, information and coordination of compliance/regulatory audits.

The Director ERM will be responsible for ensuring Mainstreet’s operations and procedures comply with legal regulations and internal policies. Duties will include evaluating all current and new compliance regulations, reviewing credit union processes, and assist with implementation of changes, if required. He/she will be a resource for compliance issues that arise at the credit union. This will involve being the facilitator to outside resources for more complex compliance matters.

Due to the nature of the oversight responsibilities associated with this position, strong skills in partnering and coordinating with executive and other director level positions throughout the credit union to facilitate the assessment of appropriate risk, mitigation procedures and resolution strategies cross-functionally is critical in the effective management of this program. This position supports the culture of informed risk-taking, heightening awareness and use of appropriate risk management practices through educational programs, training process and mentoring employees.

Duties and Responsibilities:

Risk

Establish and maintain a detailed ERM program plan using internal and external resources to support the development of a framework to properly identify all risks to the organization, assess exposure, develop, and implement mitigation procedures with monitoring and follow-up established.
Develop a reporting process and scorecard of key performance indicators to monitor / audit compliance and timely implementation of risk mitigation strategies and procedures along with effective and timely reporting standard for both executive leadership and the Board of Directors.
Review and address the findings of the auditors and regulators as they apply to exposures in managing risks (market, credit, operational, structural, liquidity, strategic) with direct access to the Chair of the Audit & Risk committee.
Develop and review risk policies to ensure consistency with the internal control systems and control framework.
Ensure reporting for Capital Management, Liquidity Risk, Market Risk and Credit Risk are performed regularly, applied to items in the risk inventory and present recommendations made to the Audit & Risk Committee for risk mitigation.
Develop and administer the Business Continuity, Disaster Recovery and Pandemic plans along with test schedules.
Review all Credit Union contracts to ensure risk is controlled.
Review, administer and maintain all Credit Union insurance (CUPAC & Credit Union Bonding)
Work with all levels of management throughout the Credit Union to ensure and enhance the security of member information
Monitor areas where risk exposure has been identified through either internal or external reviews to ensure the implementation of mitigation strategies as recommended.
Oversee internal audit regime and regularly review internal auditors.
Make recommendations and presentations to the board and senior management as required.

Compliance

Lead the implementation and monitoring of effective risk management practices and ensure operating policies are complied with throughout the organization.
Monitor and report on internal controls to address policy breaches and recommend effective improvements.
Collaborating with multiple departments, consultants, and industry peers on compliance matters.
Performing periodic audits/reviews on policy, procedures, and regulations.
Oversee audits with FSRA, FINTRAC, or other regulators.
Review all credit Union contracts to ensure risk is controlled.
Review, administer and maintain all credit Union insurance (CUPAC & Credit Union Bonding)
Fulfil the role of Chief Anti – Money Laundering Officer, Privacy Officer and Chief Compliance Officer
Work on special projects as required.

Qualifications:

At least 7 years of ERM/Compliance, Management or Audit experience in financial services.
Bachelor’s Degree in Business, Accounting / Audit or related area or equivalent experience. Postgraduate qualification and professional risk qualification will be an added advantage.
Auditing/lending experience/background; BSA/AML Program knowledge/experience
Specific Studies: Risk Management Designation with continuing education requirements, Anti-Money Laundering Compliance and Privacy Officer training

Knowledge and Skills:

Credit union internal audit cycle, credit union internal control systems, policies & operational procedures, statutory requirements of credit unions, Credit Union Act and Regulations, credit union computer systems, policies and procedures specific to Risk Management and Money Laundering, credit union philosophies and principles.

Credit union integrated banking systems, computer software (spreadsheet and graphics), reporting and analysis, analytical problem solving and decision making, goal setting, interpersonal skills, verbal and written communication skills, organization and planning, time management and ability to prioritize.

Working Conditions:

Travel to Branches and Administration offices may be required.

Mainstreet Credit Union welcomes diversity in applicants. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Compliance Audit Analyst

**Posting Deadline: Please submit your application by 11:59 PM PST, November 1, 2022**

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Compliance Audit Analyst to join our operations team. The Compliance Audit Analyst is a key role in our defense against anti-money laundering/anti-terrorist financing risk, controls, and ongoing compliance of regulatory requirements.

This role is a remote position and is open to candidates throughout British Columbia.

What’s the role?

As the Compliance Audit Analyst you are accountable to plan, manage and execute internal audit for anti-money laundering (AML) related policies in all areas of CCCU. Your role focuses on improving the internal control environment by addressing risks associated with business objectives and evaluates the controls in place to mitigate those risks. As Compliance Audit Analyst you also develop the Credit Union audit plans and self-assessments, provide value-added advice and support to business partners on the creation or modification of policies, procedures, processes, products, or services to ensure an appropriate level of internal control and compliance is maintained.

Your duties will include:

Executing the creation of and performing ongoing maintenance of the Compliance Internal Audit Manual, documenting the auditing procedures and examination techniques to be applied.
Performing internal audit and risk assessments to ensure compliance with organizational controls, identifying gaps and recommending controls and other countermeasures.
Planning the scope of audit, preparing the audit program, and determining the appropriate auditing procedures and examination techniques to be applied (e.g., computer extracts, statistical sampling, etc.) for each audit assignment.
Facilitating audit engagement meetings with stakeholders to explain the scope and objectives prior to fieldwork commencing, as well as closing meetings to provide clear explanations of results and actions required.
Preparing working papers and audit finding reports in accordance with established guidelines within the Compliance Internal Audit manual
Establishing and maintaining relationships with Management and Stakeholders for each audit assignment; planning and participating in report presentation, reviews and follow-up engagements as required.
Performing research and analysis of the relevant policy and procedures, and an evaluation of audit related documentation as a basis for an objective opinion on the effectiveness and efficiency of operations and the adequacy of internal control.
Providing recommendations relative to the design and effective operation of internal compliance controls.
Conducting other compliance reviews, on-site reviews, etc. as needed; and assist as required with the development of action plans for any issues, deficiencies or questions that require remediation.
Compiling audit information for periodic dashboard and/or Board of Director reporting.
Supporting the compliance team in responding to various regulatory body inquiries, audits, and reviews.

What are we looking for?

Bachelor’s Degree or Designation in Finance/Accounting/Auditing requiring 4 years of full-time study or have an equivalent combination of education and experience.
Certified Internal Auditor designation is an asset

Ideally, you are a flexible, collaborative team player with:

A minimum of 5 years progressive financial experience or an equivalent combination of education and experience.
Minimum 3 years’ experience in internal audit, multi-functional banking operations, AML/ Fraud and/or risk management in the Banking or Credit Union industry preferred.
Advanced proficiency with Microsoft Office products, including Word, Excel, and Access.
Proficiency with the DNA Banking System and Doxim Loans Origination System.
Proven experience in providing detailed and accurate information to third parties.
Previous experience working on/leading large projects.
Previous experience conducting research and preparing reports.
Advanced knowledge of PCMLTFA, FATCA and CRS legislation, fraud mitigation, and loss prevention
Advanced understanding of internal control concepts and experience in applying them to plan, perform, manage, and report on the evaluation of various business processes/ areas/ functions.
Knowledge of internal auditing standards, and risk assessment practices.
Knowledge of how to gather, clarify and apply information transmitted in various formats.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Manager, Credit Risk & Adjudication

Are you an expert in interpreting lending policies and procedures and recommends alternative approaches to minimize risk to a credit union? Are you a strategic thinker who loves to improve business processes? Are you a change champion who best utilizes their coaching skills to do things easier, better, and faster and to gain buy-in from all levels within an organization? Are you familiar with managing and providing support to matters related to Credit Adjudication of Commercial, Agriculture and Retail banking?

If so, look no further, Westoba Credit Union is looking for a Manager, Credit Risk & Adjudication just like you!

A day in the life as a Manager, Credit Risk & Adjudication:

You will be responsible for managing the credit adjudication department and team. Ensuring credit approvals are provided in a timely fashion or escalated where necessary, service delivery is per agreed Service Level Agreement and Westoba’s interest is protected
You will provide feedback to the retail and business banking teams on the viability of retail and commercial/agricultural credit applications, as well the associated credit risks
You will participate in development of policies and procedures and act as an agent of change
You will support the credit union’s Enterprise Risk Management by reporting key risk indicators and communicating emerging trends
You will collaborate with executives and other senior leaders in areas including budgeting, spending, and evaluation
You will develop and evaluate performance standards with direct reports to build a team of qualified, professional, and capable employees through training, coaching, and mentoring
You will translate organizational objectives into achievable operational goals and facilitate the process of goal setting, monitoring and evaluation with direct reports
You will ensure areas of responsibility meet the requirements of the DGCM, as well applicable legislation, regulations, and the credit union’s policies and procedures
You will support the VP Risk management in achieving organizational goals & objectives

What you will bring to the table:

Post-secondary education such as a bachelor’s degree in business administration/commerce is expected; a master’s degree is preferred
A professional designation such as CFA, FRM preferred
Five to Seven years’ experience in a leadership role and overall, fifteen years experience is expected; experience supporting the development and execution of corporate strategy, as well leading credit risk and adjudication efforts is preferred; Previous financial institution experience within a leadership capacity is required.
A combination of education and experience may be considered

What Westoba has to offer:

Competitive compensation and benefits
Company-matched pension program
Results-orientated bonus program
Dollars invested in your education
Discounted rates on your annual GoodLife Fitness membership
Plus, awesome financial perks including:
- No-fee chequing and savings accounts
- Preferred rates on deposits
- Discounted rates on loans

If this is you, please submit your cover letter and resume by clicking on the link below:

Manager, Credit Risk & Adjudication | Westoba Career Opportunities (ultipro.ca)

If this role is not right for you, referrals are always welcome!

We thank all applicants; however, only those who are short-listed will be contacted.

Manager Credit Risk Adjudication Position

Associate Manager, Regulatory Policy & Prevention

Who we are:

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system. Our employees benefit from gaining experience and exposure to a wide variety of aspects within the financial services industry.

What you’ll do:

As an Associate Manager, you will join a team of professionals that collaborates with internal and external stakeholders to support regulatory policy and prevention initiatives. You will:

research, develop, and implement regulatory policy initiatives for credit unions, including inputs to the Corporation’s crisis management framework and deposit guarantee fund initiatives
monitor, analyze, and report on consolidated PRFI financial and non-financial performance trends
conduct ongoing research and analysis of the financial services industry, Saskatchewan credit union system, and the regulatory and economic environment
build and maintain effective relationships that support achievement of the Corporation’s objectives, such as proactive loss prevention and PRFI self-regulation

What you’ll need:

three to five years of experience in a related field, preferably with exposure to financial services or a regulatory environment
experience in the oversight of financial institutions, either internally through an institution’s oversight function (e.g., audit, compliance, risk, etc.) or externally through a regulatory body, would be considered an asset
undergraduate degree in commerce or business or an equivalent combination of education and experience
proven knowledge in policy development, risk management, and financial analysis and reporting; strong research, communication, and writing skills are required

Core competencies focus on decision making, problem solving, teamwork, communication, relationship management, and conflict resolution.

What we offer:

The salary range for this position is $75,000 to $93,749. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, maternity/paternal benefits and education, training, and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca. The Corporation is currently piloting a hybrid remote work arrangement option for employees and more details can be provided during the interview process.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions, and perspectives make our organization stronger.

Ready to Apply?

Please submit your cover letter and resume stating competition number RPP-ASMGR by October 7, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Preference will be given to those located within Regina or willing to relocate.

Branch Leader – Coach, Mentor & Lead our Front Line Team

Are you looking for a career that will allow you to motivate and lead a team of ambitious and dedicated employees. Are you driven to bring out the best in employees that you would coach, mentor and lead to ensure that their branches are meeting their deposit, investment, and growth targets all while staying compliant under the Anti Money Laundering Regulations? This is a critical and high impact role requiring a strong leader with the ability to effectively multi-task problem solve, adapt to change and have a willingness to travel.

Qualifications:
Experience and education in the financial industry is an asset. Ideal qualities include knowledge of the financial system, strong leadership skills and or supervisory experience. A motivated and confident individual able to adapt to change. You can efficiently and effectively prioritize and organize what needs to be done with high attention to detail. You believe in coaching and mentoring employees to success, growing and training individuals. You are committed to continuous learning.

The Credit Union/Organization:
Cypress Credit Union is a rural based community focused credit union with 6 branches assets over 200 million nearly 40 employees serving over 4000 members. Employee engagement is valued and there is always ample opportunity for career minded individuals. Our organization has branches in Burstall, Fox Valley, Richmound, Maple Creek, Tompkins and Consul all located in the Southwest corner of Saskatchewan.

The Communities:
Our main branch(Maple Creek) is located just minutes away from the beautiful Cypress Hills and the Alberta Border. The area and communities we serve have recreational opportunities ranging from full-service campgrounds, indoor pools, splash parks, 9-hole grass green golf courses, hockey and curling rinks ball diamonds and more. Schools are in all locations except Richmound and busing is available in that community.

If you are interested in becoming a part of our team please submit a resume on or before the 30th of September 2022, via email or mail to:

Cypress Credit Union Limited
PO Box 1060
Maple Creek, SK S0N 1N0 Canada
Attention: Cheryl Sulz
Cheryl.sulz@cypress.cu.sk.ca

We appreciate the interest of all applicants , however only those under consideration will be contacted.

Compliance Consultant

NATIONAL CONSULTING LIMITED

We are looking for a seasoned professional who would be part of a team that is responsible for the implementation and delivery of required compliance initiatives with Anti-Money Laundering (AML) and Anti-Terrorist Financing (AFT) compliance programs to meet the needs of our credit union clients. You will also provide secondary support in the growing area of Fraud Management.

The Job

The successful candidate will be responsible for the ongoing maintenance and application of comprehensive compliance policies, procedures, and AML/AFT forms for our credit union clients as per our product offerings, as well as providing secondary operational support in the Fraud Management area. In this position you will be responsible to operate in all aspects of a compliance officer providing AML/AFT guidance and form support, risk assessments related to money laundering and terrorist financing and developing and implementing risk mitigation measures where the risk is high, monitoring medium to high-risk accounts and AML reporting requirements. You will develop and facilitate specialized training for our clients and ensure an on-going compliance training program is available for employees as it relates to their job functions. On-site annual visits to the credit unions will be required to work with their compliance department to ensure they are meeting all requirements of the AML Compliance Program as outlined by the regulators. This position works remotely and requires flexibility and some travel.

The Candidate

Our ideal candidate will have a minimum of 5 years’ experience in the credit union or co-operative system providing operational support in the areas of Anti-Money Laundering (AML) and Terrorist Financing (AFT), Canadian Anti-Spam Legislation (CASL), and Privacy.
Experience with an AML and Fraud Detection Software. Verafin would be preferable.
A Canadian Anti-Money Laundering and Terrorist Financing designation
Other regulatory compliance or risk management experience or designations
Strong interpersonal skills, you will build trusting relationships with credit union management and deliver excellent client experience.
Strong organizational and facilitation skills along with solid verbal and written communication skills are key requirements for this role.

Interested applicants should submit a resume and cover letter, in confidence, to humanresources@biggarcu.ca by Monday, July 11, 2022.

National Consulting Limited is owned by a consortium of 26 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

Chief Risk Officer

*Posting Deadline: Please submit your application by 11:59 PM PST, July 6, 2022*

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We need a Chief Risk Officer so if you’re looking for an executive leadership opportunity and are passionate about organizational risk and strategic operations, we want to hear from you!

What’s the role?

As the Chief Risk Officer, you have advanced knowledge of credit and risk knowledge and methodologies; superior knowledge and experience pertaining to legal terminology, contracts, releases, and documentation; and have advanced understanding of credit union operations, principles, and values. You are responsible to develop and oversee the strategic direction of the credit union’s organizational risk, while providing leadership, management, and execution of strategy. Furthermore, as the Chief Risk Officer you are responsible for development oversight and continuous improvement of the organization’s three lines of risk defense.

This opportunity offers the ability to work remotely from anywhere in British Columbia.

What are we looking for?

Post-secondary business degree or diploma.
A risk management credential designation (such as CRM-E, FRM or CRMP) and/or equivalent combination of experience and education is an asset.
An MBA or CPA is an asset.

Ideally, you are a flexible, collaborative team player with:

Minimum 5 years of senior financial management, risk, or audit experience in a financial institution.
Minimum 7 years related experience in compliance, risk management and credit with an in-depth knowledge of lending, credit, and collections.
Minimum 10 years of progressive experience managing in a financial service environment, successfully developing and managing people and business development.
Knowledge of all applicable regulations.
Advanced knowledge of credit & risk management and methodologies.
Advanced understanding of credit union operations, principles, and values.
Superior knowledge and experience pertaining to legal terminology, contracts, releases, and documentation.
Proven experience in facilitating and leading of groups and/or teams of executive level positions.
Knowledge and experience of the functional and legal requirements of the Credit Union and its subsidiaries would be an asset.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

What we offer you:

Competitive salary
A comprehensive benefits package including MSP, dental, and extended healthcare
Employer paid RRSP benefit
Ongoing support for education and career development

Who are we?

We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.

We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

Chief Financial & Risk Officer

Are you a born numbers person who also likes to mitigate risk? Are you a visionary and future-focused leader, analytical thinker, and effective decision maker? We are looking for someone who is enthusiastic and wants to provide leadership that will make a meaningful impact on our members, employees, and organization.

Current Opportunity:

Radius Credit Union is currently seeking to fill the position of Chief Financial & Risk Officer (CFO/CRO). This position will be a full time, permanent position. Location of employment is flexible and depending on the candidate may be based out of any Radius Credit Union branch or a remote location.

Job Profile:

Radius Credit Union is looking for a strategic thinker to join their Executive Management Team in leading the finance and risk for the organization.

The ideal candidate brings progressive experience in a senior management role ideally gained in the financial services industry. The preferred candidate is a true collaborator who brings outstanding relationship skills such that they are viewed as a trusted advisor throughout the organization.

Reporting to the CEO, the Chief Finance and Risk Officer will develop and implement corporate policies with respect to finance, capital and liquidity management. The CFO/CRO will also manage, direct and monitor the risk (credit, interest rates, liquidity, operations) of the credit union. To add a little fun to the position, the successful candidate will also oversee the organizational technology plan and projects and ensure all regulatory compliance practices are in place.

The successful candidate will be creative, energetic, and have proven business development abilities, financial acumen and a strong commitment to service and clear understanding of the competitive environment. Communicating and engaging with various teams will be essential to the success of this position. The Executive Management Team is responsible for leadership and championing the corporate culture.

The Credit Union/Organization:

Radius Credit Union is a rural based community focused credit union with seven (7) branches, assets over $500 million and nearly 50 employees serving over 4700 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities. Employee engagement is valued and there is ample opportunity for growth for career minded individuals. Our organization has branches in Avonlea, Ceylon, Ogema, Pangman, Radville, Torquay and Tribune.

Radius Credit Union offers a competitive compensation package including a 7% matched defined contribution pension plan administered by the Co-operative Superannuation Society, participation in a Variable Incentive Program, a full range of employee benefits including medical, dental, EAP, critical illness and life/disability insurance.

Recruitment and selection process for this position will begin immediately, with the position to be filled prior to the end of 2022. If you are interested in becoming a part of our team please submit your resume, in confidence, at your earliest convenience via email or mail to:

Radius Credit Union

PO Box 339

Ogema, SK S0C1Y0

Attn: Michelle Leonard, HR & Marketing Coordinator

michelle.leonard@radiuscu.com

We appreciate the interest of all applicants; however only those under consideration will be contacted. This posting will remain open until a suitable candidate is hired.

General Manager, Insurance

Northern Savings Insurance Services, our insurance subsidiary, has an exciting career opportunity. Our current opening for a full time General Manager, Insurance may just be what you have been waiting for. General Manager, Insurance, is the leader of an insurance division and one business unit. The role oversees the daily operations of an insurance office as well the overall subsidiary’s performance.

Primary Purpose

The General Manager, Insurance provides strategic leadership to a multi-branch insurance agency including recommending and implementing strategies and programs to develop and grow the business. Will be responsible to lead the provision of exemplary customer service, provide for engagement of employees, manage the operations to be efficient and effective, take action to mitigate current and emerging risk, and provide for financial health of the unit while contributing to the operational and financial health of Northern Savings Insurance Services and the Credit Union as a whole.

The General Manager, Insurance professionally demonstrates positive leadership within their business unit and insurance division, the Credit Union and externally in the community. The role is responsible to develop and implement strategic and operational business objectives related to the delivery of insurance services. They are accountable for producing insurance specific financial results and customer service excellence. This role acts to inspire employees of Northern Savings Insurance Services to produce results that are in the best interest of the Credit Union, while respecting the needs of its customers and members. The General Manager, Insurance leads the development and training of employees so that they can meet their goals and achieve their maximum potential

Key Accountabilities

Knowledge of Market and Industry:

Maintains knowledge of internal and external insurance market with regards to services, products, rates and fees.
Maintains knowledge of economic factors and their implications for the business.
Maintains awareness of competition in the market.
Maintains knowledge of Credit Union products and services in order to refer customers to the branch, Businesses Services and Financial Planning.
Provides leadership recognition for the Credit Union through the identification of subject matter experts at Northern Savings who can share their knowledge in the community at local events or engagements
Identifies initiatives to facilitate the Credit Union’s corporate social responsibility in the community and works with staff and community leaders in fulfilling commitments.

Customer Service:

Organizes the delivery of products and services to achieve customer service excellence.
Monitors the changing customer needs and expectations and adapts to those needs.
Ensures professional image of business unit to members and internal customers.
Collaborates with staff in addressing services issues and customer concerns.
Advises Corporate Office on challenges in delivery of products and services to maximize customer service and on changing member needs and expectations.
Is an advocate for Northern Savings Credit Union in attracting new members in order to build the membership base.
Actively seeks new customers for the insurance subsidiary and actively seeks to provide additional insurance for a customer’s full needs.

Employee Engagement:

Builds a positive, capable team to meet the mandate of the business unit.
Builds a positive work environment that is motivating to staff.
Works with direct reports in establishing annual personal goals and targets and supervises progress on meeting or exceeding those goals.
Provides coaching to enhance employee performance with respect to sales, quality of customer service, processing and delivery of policies, handling of claims, and interpersonal skills.
Establishes performance targets for agency branches; monitors performance and provides coaching and direction o agency branches to facilitate achievement of goals.
Fosters a culture consistent with the Credit Union’s values and service philosophy.
Delivers effective ongoing performance feedback for staff.
Identifies training and development needs to assist knowledge level of staff and facilitates delivery.
Collaborates with management team colleagues and with Corporate Office staff and leaders.

Operational Effectiveness:

Provides for effective functioning of Northern Savings Insurance Services and attaining stated objectives.
Identifies process improvements and implements such within unit and shares with other applicable units and with Corporate Office.
Facilitates communication between senior management and staff.
Contributes to the setting of the business unit’s strategic direction.
Addresses day to day administrative issues on a timely basis and facilitates resolutions.
Proactively identifies inherent risk to products and operations and implements appropriate risk responses to mitigate to acceptable tolerance.

Risk Management and Financial Health:

Sets unit objectives that are aligned with Credit Union’s strategic direction.
Actively monitors level of policy renewals and new policies, commissions, and expenses and takes action to meet established financial goals and/or advising sound reasons for adjustments required.
Provides referrals to other business units, i.e. Retail, Business Services, Financial Planning.
Ensures operations meet compliance and regulatory requirements as well as abiding by corporate level policy.
Proactively identifies inherent risk to products and operations and implements appropriate risk responses to mitigate to acceptable tolerance.
Maintains approval authority for transactions outside staff limits and delegate appropriate limits to staff members.

Minimum Qualifications

Education:

Completion of post-secondary education required.
Completion of sales training required.
Level 3 Nominee License

Experience:

Previous insurance sales and service experience is required.
Requires an advanced knowledge of insurance products, services, and regulations
Previous leadership experience is required.
Combination of education and/or experience will also be considered.
Demonstrated past community involvement is preferred.

Skills:

Effective coaching skills, strong leadership behaviours that motivate and inspire others to achieve directed outcomes and goals. Demonstrated sales skills.
Expert knowledge of insurance products and services required.
Expert knowledge of insurance software applications is required.
Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
Ability to communicate and liaise professionally with customers, potential customers, community groups and co-workers while maintaining confidentiality.
Working knowledge, skills, and experience in Microsoft Office.

Travel is a requirement of this position.