Occupation Types: Deposits

Manager of Retail Operations


We’re Hiring!

Manager of Retail Operations
Accent Credit Union

Our incumbent in the role of Manager of Retail Operations has decided to pass the torch, and is retiring early in 2025.  As a result, we are inviting you to apply for this exciting employment opportunity!

You will join the Management Team at Accent Credit Union, and will lead a dynamic retail team!  Drawing on your expertise in deposits, risk and compliance you will set strategic direction, and ensure goals are accomplished.  You will report directly to the Chief Executive Officer, and have oversight of all aspects of retail operations.

We are open to discussing the home branch location of the successful candidates choosing.  With that, you will be required to travel regularly to all of our branches to ensure smooth operations and build and foster relationships with your team.

At Accent Credit Union, we take care of our people.  We value you, and back this up by ensuring you receive fair and competitive compensation.  In addition to cash compensation, you will be enrolled in our company group benefit program, where benefits are 100% employer paid.  When you are eligible you will join our pension program, and will have matched contributions of 7%-9% of regular earnings, based on your years of service with Accent Credit Union.  Immediately upon employment, you will be included in our Wellness Program.  We love to celebrate you, and there is no better way to do this than by giving you a ‘Gift’ on your birthday, of the day off – with pay!

It might seem like it can’t get much better, but you will also have access to our employee account benefit.  This includes, staff accounts, employee loan and deposit rates.  We also observe Easter Monday and the National Day of Truth and Reconciliation as statutory holidays.  We have a tiered vacation policy, which allows your vacation entitlement to increase each year when you meet eligibility.

While this competition will remain open until filled, our goal is to have the successful applicant join our team by mid fall.

We are looking forward to meeting you, and we welcome you to call or visit us and ask questions about this opportunity.  We will connect you with Guy Martin, CEO.

Apply in confidence to hr@accentcu.ca

Attn: Lacey Nicholls, Human Resources & Marketing Administrator
Accent Credit Union | Box 520, Quill Lake, SK S0A 3E0 | 306-383-1139

Corporate Operations Manager

About Us

Prairie Pride Credit Union (PPCU) is a leading financial institution dedicated to providing exceptional service and financial solutions to our members.  We pride ourselves on our community-focused approach and are committed to providing the best financial advice to our members and the communities we serve.

Position Overview

We are seeking a dynamic and experience Corporate Operations Manager to join our senior leadership team.  This role is critical in ensuring the efficient and effective operations of our credit union.  The ideal candidate will have a strong background in overall operational management, deposit services, compliance, excellent leadership skills and a passion for driving organizational success.

Primary Purpose

Reporting to the General Manager and as a member of the credit union’s senior leadership team, this position participates in the development of corporate strategies and provides strategic and operational leadership in the areas of Deposit Services, Human Resources, Technology and Marketing. The position is responsible for the adherence to profitability and risk acceptance standards, compliance with sound business practice, applicable regulations, legislation, bylaws, policies and procedures.

Key Responsibilities

  • Manage the overall credit union’s deposit services portfolio and ensure deposit activities are following sound business practices, legislation, regulations and policies and procedures.
  • Oversee the development and maintenance of policies and procedures as it relates to member service, anti-money laundering, fraud and deposit products and services.
  • Develop and implement Human Resources programs to maintain and enhance a positive work environment and ensure the credit union fulfills its responsibility as an employer.
  • Work closely with third party technology providers to ensure the technology is meeting the credit unions needs.
  • Oversee the implementation and evaluation of annual and long-term credit union marketing plan.
  • Lead and oversee a variety of projects aimed at enhancing the member experience and operational capabilities.
  • Ensure compliance with all regulatory requirements and industry standards.

Qualifications

  • Post secondary education in Business Administration, Finance, or a related field.
  • Minimum of 5-7 years of experience at a management level, preferably within the financial service sector.
  • Strong understanding of credit union operations is preferred.
  • Proven leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities and projects in a fast-paced environment.

We offer a comprehensive total rewards package, including group benefits, pension contributions and professional development opportunities for career growth.

This is an excellent opportunity for a community-minded individual to be a part of successful and thriving organization.

If you are interested in this position, please submit your cover letter and resume to Laurie Smith at creditunioncareers@outlook.com.

We thank all applicants; however, only those who are short-listed will be contacted.

Supervisor, Support Services – Deposits Team

Open to any Advice Centre Location in Saskatchewan

Apply by May 12

Annual Salary: $63,560 – $87,395

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The Supervisor, Support Services – Deposit Team will be responsible for leading, motivating, and coaching team members in deposit administration; processing, monitoring and completion of documentation as well as providing information to all staff and members on deposit products and procedures. This role is charged with the goal of effectively and efficiently managing the development and direction of the support services team to drive the growth of revenue, technical productivity and promote high quality member satisfaction.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do? 

  • Oversee Investments and Account Documentation processes, ensuring accuracy and compliance with regulatory requirements.
  • Provide Operations Support to the team, resolving complex issues and ensuring smooth workflow.
  • Generate and present detailed reporting on investment operations performance and metrics.
  • Utilize an analytical mindset to identify trends, patterns, and areas for improvement within investment operations.
  • Drive Process Improvements to enhance efficiency and effectiveness, implementing best practices where applicable.
  • Manage and mentor a team of individuals, fostering a culture of continuous learning and development.
  • Ensure governance standards are met within investment operations, adhering to internal policies and external regulations.

Some things that would impress us: 

  • Bachelor’s degree in finance, business administration, or a related field. 5+ years of relevant experience in investment operations or a related field within the financial services industry.
  • Understanding of the regulatory, legislative, and technical environment that impacts the credit union and the financial industry (Credit Union Act; regulations; policies; procedures).
  • In-depth knowledge of investment operations, including investments and account documentation processes.
  • Effective leadership skills, with a strong focus on operations and business processes.
  • Demonstrated experience in people management, with a track record of successfully leading and developing teams.
  • Excellent interpersonal and communication skills.
  • Proven experience in implementing process improvements and driving operational efficiency.
  • Experience in budgeting and resource allocation, with a focus on optimizing staff numbers to meet departmental requirements.

Interested? 

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected. 

Senior Financial Advisor

At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future.  It’s about more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency while never compromising on the financial well-being of our members. We do this by lending an ear to each member’s unique needs throughout Saskatchewan, ensuring personalized solutions.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for two agile and adaptive people with a strategic mindsets to come on board as a Senior Level Financial Advisor at our Sherwood Place branch in Regina. You will work diligently to build solid and trusting relationships with our members. Through conversations and ongoing support, you will provide members with personalized insights and options, empowering them to make informed choices about their money.

How you’ll be spending your time

  • Working closely with our members on a day-to-day basis to assist them in setting goals and making informed decisions that improve their financial well-being.
  • Building solid relationships and become a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversations.
  • Providing solutions and alternatives, including accounts and complex-level consumer investments and lending products and services (consumer loans, mortgages, terms, registered products, mutual funds) to meet new and existing needs of our members.
  • Growing and adapting your skills and knowledge in order to consistently perform with confidence.

The way people describe you

You are a people person and a skilled coach who develops relationships based on understanding and trust. You have deep knowledge in the psychology of money and understand the behaviours that often underlie members’ choices regarding their finances. You proactively step into conversations with courage and empathy. You are bold and demonstrate creative strength, continually exploring new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.

The experience you bring

  • 24 Months of Financial Industry Experience in an Advisory Capacity
  • Experience working in a customer care/customer service role
  • Experience in portfolio management
  • License and experience in selling Mutual Funds are required
  • Experience in Underwriting Loans is required
  • First Canadian Title Training
  • Registered Retirement Consultant designations; or working towards this designation

What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

  • Competitive compensation and benefits package
  • Industry leading work-life balance and rewards
  • Formal and informal employee development
  • Meaningful work that makes a real difference in our members’ lives

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on July 30, 2023 so apply now! If you have questions about this position, please contact Shayla Riche at  jobs@conexus.ca

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