Occupation Types: Executive

Chief Information & Technology Officer

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest, most efficient, profitable, and fastest organically growing credit unions and among the top 10 in Canada, with over $10 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

 

An exciting opportunity awaits

We are seeking a highly experienced and strategic Chief Information & Technology Officer (CITO) to lead us through a period of change to build our Technology vision and drive an excellent online, mobile, contact center, and branch experience that matches our Brand. Reporting to the Chief Executive Officer, the CITO is a key member of the Executive Leadership Team and is responsible for overseeing all aspects of our technology infrastructure, systems and digital initiatives. This role oversees the development and execution of IT initiatives that support business growth, operational excellence, and member experience delivery. In addition, this role is accountable for the strategic direction of SCU’s Project Management Office (PMO), ensuring alignment of projects with organizational priorities, effective resource utilization, and successful delivery of key initiatives.

The ideal candidate will be an IT strategist that can translate that great strategy and execute it on time, on-budget, with smooth effectiveness.  They will be a collaborative leader with deep expertise in IT infrastructure, project management, vendor relations, and digital transformation. The CITO will play a critical role in aligning technology & corporate projects with SCU’s strategic goals and fostering a culture of innovation, accountability, and continuous improvement. This is a unique opportunity for a visionary leader to play a pivotal role in the future of our credit union for the benefit of our more than 100,000 members.

 

Specific Responsibilities

  • Develop and execute a comprehensive IT strategy and roadmap that supports the credit union’s overall business objectives, including digital transformation and growth initiatives.
  • Lead the management, maintenance, and optimization of all IT infrastructure, including core banking systems, support services, networks, hardware, software, procurement and security.
  • Oversee a robust cybersecurity program to protect member data, mitigate threats, and ensure compliance with all applicable Canadian regulations.
  • Drive the adoption of new technologies (e.g., AI, cloud computing, and open banking) to improve operational efficiency and deliver seamless, user-friendly digital services to our members.
  • Oversee the Project Management Office and ensure successful delivery of key initiatives.
  • Manage relationships with technology vendors and partners, ensuring the delivery of high-quality, cost-effective services.
  • Support business development through technology enablement and digital solutions.
  • Provide executive sponsorship for major change initiatives and cross-functional projects.
  • Monitor performance metrics and drive continuous improvement in IT & PMO
  • Represents SCU on national credit union IT committees as required
  • Foster a high-performing team culture focused on collaboration, continuous learning, member experience, excellence and agility

 

Qualifications

  • Bachelor’s degree in a related field, plus 10+ years of progressive IT leadership experience, with at least 5 years in a senior leadership or executive role, preferably within the financial services industry.
  • Demonstrated experience with strategic planning, system conversions, service delivery, operational excellence and large-scale IT project management using Agile and waterfall approaches.
  • Proven track record of successfully implementing digital transformation initiatives.
  • Experience with core banking systems, cloud-based solutions, and data analytics/data governance in regulated environments is preferred.
  • Ability to inspire and lead diverse teams and effectively manage change.
  • A forward-looking mindset with the ability to translate complex technical concepts into business strategy.
  • Ability to travel for business to represent SCU as required
  • Experience leading a Project Management Office is preferred.
  • Demonstrated ability to lead cross-functional teams and manage complex projects.
  • Excellent communication and negotiation skills to effectively interact with technical teams, vendors, executives, and the Board of SCU.

 

How we’ll reward you

SCU is more than a financial institution; we are a community-focused organization dedicated to our members. You can look forward to joining an organization that values teamwork and its membership. We offer a competitive salary and benefits package, a collaborative work environment, and the opportunity to make a real impact on our organization and the communities we serve. You will also receive a great host of benefits, including:

  • Variable compensation
  • Matched pension plan
  • Extended medical, dental, vision benefits, plus a health spending account
  • Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
  • Employee Banking benefits
  • Office locations in Head Office, Steinbach and in Winnipeg’s Lagimodiere branch
  • Opportunities for professional development

 

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

 

Closing Date: October 13, 2025

 

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Manager of Credit

Location: Luseland, Saskatchewan

Luseland Credit Union is a full-service, and independent financial institution located in Luseland, Saskatchewan. Established to serve the unique needs of individuals, families, and agricultural enterprises in west-central Saskatchewan, the organization has grown rapidly over the past several years due to the strong agricultural economy it serves, into a vibrant, efficient, technology-savvy and financially profitable credit union offering a full range of personal, commercial, and agri-business banking solutions.

Reporting to the General Manager, the Manager of Credit is responsible for leading all aspects of lending (consumer, agriculture, commercial credit), credit adjudication, collections, and risk management across the organization’s loan portfolio. The Manager of Credit works closely with the General Manager, Board of Directors, internal Credit Committee, and external partners, with a mandate to strengthen member relationships, drive loan growth, and elevate the organization’s lending culture. This is a newly created role with a key mandate to lead the credit union’s transition from a transactional model to a proactive, relationship-based service model, fostering a service environment that empowers staff and engages members. The Manager of Credit leads a team of lending professionals, providing guidance, technical direction and coaching to help team members succeed. As a key member of the Executive Management Team, the Manager of Credit also plays a key role in helping guide the overall operations of the business, contributing to strategic planning, financial performance analysis, and audit readiness, ensuring operations remain strong and forward-thinking.

The ideal candidate is an aspiring financial services leader with a goal of playing a leadership role in a vibrant business. They bring a minimum of 5-7 years of lending experience gained in a credit union, bank or similar lending organization, ideally coupled with some management experience. A combination of commercial and agricultural lending is ideal. Armed with strong team leadership and mentorship skills, and the financial acumen to play a key role in the broader business, the preferred candidate will bring a strong, personal drive to contribute to the Credit Union and the community that we serve.

Based in Luseland, Saskatchewan, this is a rare opportunity to assume a critical leadership role within a progressive and financially sound credit union. The successful candidate will find not only a career-defining executive mandate, but also the chance to contribute meaningfully to the long-term prosperity of members, staff, and the community the Credit Union proudly serves.

To explore this opportunity further, please click ‘Apply‘.

We would like to thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.

Assistant Vice President, Payments

Location: Flexible, ON.

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 85 years, WFCU is the sixth largest credit union in Ontario, and among the top twenty credit unions in Canada.

WFCU’s card payments portfolio provides a unique opportunity to provide its members with products and services suited to meet their needs. WFCU is seeking its first Assistant Vice President (AVP), Payments.

Reporting to the SVP, Operations, the AVP leads a small but mighty team with overall responsibility for WFCU’s card payments portfolio including credit, prepaid & debit cards. The AVP develops and executes the strategy to launch prepaid and credit MasterCard products and ensures the proper integration of all card products into WFCU’s retail delivery model. The AVP also leads the credit union’s payments modernization initiatives.

The ideal candidate brings a university degree in a relevant field in addition to a minimum of 8 years of experience leading teams and implementing projects and developing use case scenarios in another financial institution. WFCU will benefit from your demonstrable knowledge of the card space as well as your proven skill in developing and establishing effective business relationships and partnerships. You are a naturally collaborative and inclusive individual who highly values working with internal stakeholders in areas such as risk, compliance and marketing. Innovative, entrepreneurial and outcomes oriented, you take great satisfaction in taking a card product from concept to reality and from business case to boardroom. You are an outstanding communicator, influencer and negotiator, skilled at supporting, liaising and/or presenting to executive management and/or Board level committees.

Find out why WFCU, for the 6th consecutive year, has been certified as a Great Place to Work and has repeatedly been named one of the Best Workplaces in Canada. To apply for this position, please visit: boyden.thriveapp.ly/job/2916. For more information, please contact cmorrison@boyden.com and state the title of the position in the subject line of your e-mail.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.

 

Director, Enterprise Risk Management

Location: Toronto, Kitchener, or Windsor, ON.

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 85 years, WFCU is the sixth largest credit union in Ontario, and among the top twenty credit unions in Canada.

WFCU is seeking a skilled Director, Enterprise Risk Management to join its dedicated team rooted in their mission to drive progressive change through innovative financial solutions.

Reporting to the Senior Risk Officer (SRO), the Director supports the execution, ongoing development and evolution of the risk management function at WFCU. By applying a systematic and disciplined approach to identifying and assessing risks across both our traditional business model and innovative new initiatives, the Director enhances the overall effectiveness of our risk management strategies. The Director serves as an advisor to the SRO and other stakeholders providing guidance on risk related matters operating in the second line of defense. Also, the Director will support the ongoing development and continuous improvement of our risk management program.

As an ideal candidate, you bring a university degree and a professional designation (CPA/CA, CRMA or CRM), or advanced degree (MBA) combined with a minimum of five years of team leadership experience. You demonstrate sound knowledge of risk management principles applicable to financial institutions, along with strength in financial management concepts and familiarity with auditing principles, ideally acquired within a credit union or other financial institution that operates advanced risk management systems and processes. WFCU will benefit from your experience developing risk management strategies, implementing and maintaining enterprise risk management frameworks and comprehensive risk reporting and applying analytical skills in evaluating risks. An outstanding communicator who can establish effective business relationships at all levels, you are particularly adept at supporting, liaising and/or presenting to executive management and/or Board level committees. You consistently demonstrate strong judgment, tact, and diplomacy, and can accurately communicate WFCU’s current and changing risk profile.

Find out why WFCU, for the 6th consecutive year, has been certified as a Great Place to Work and has repeatedly been named one of the Best Workplaces in Canada. To apply for this position, please visit: boyden.thriveapp.ly/job/2914. For more information, please contact cmorrison@boyden.com and state the title of the position in the subject line of your e-mail.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.

 

Executive Director

Credit Union National Benefits (CUNB) empowers organizations within the cooperative community to support the health and well-being of their employees through a best-in-class group benefits program. Since 1973, CUNB has been dedicated to delivering comprehensive, high-value employee benefits solutions tailored specifically to the needs of cooperative organizations across Canada. Their programs offer a full spectrum of coverage, including health, dental, disability, life, and critical illness insurance, complemented by additional services such as Employee Assistance Programs and telemedicine support. As the credit union landscape continues to evolve, so does CUNB—continuously adapting its model to maximize value for existing plan participants while strategically positioning for growth. Expanding reach and leveraging economies of scale remain central priorities as CUNB looks to the future.

CUNB is looking for its next—and first full-time—Executive Director. Reporting to the Board of Directors (the Board), the Executive Director is responsible for managing all operational functions of CUNB. This includes strategic planning, financial management, business development, strategic growth, oversight of service partner relationships, and initiatives to enhance organizational awareness and visibility. The Executive Director will provide essential support and resourcing to the Board.

A strong commitment to the principles of the Plan, along with the highest standards of integrity and dedication, is critical to success in this role. Serving as the visible and vital communication link between the Board and CUNB members, the Executive Director will play a key leadership role in shaping the organization’s future. The position has been refined to align with a more growth-focused mandate, placing a greater emphasis on relationship management and business development.

The ideal candidate is a resourceful, strategic and self-directed professional who enjoys both a hands-on and strategic role. The preferred background includes experience in financial services, ideally insured benefit programs, board governance, client relationship management, and business development. Experience working with credit unions, other cooperative systems, or financial services organizations is preferred. Relevant experience may include leadership roles in human resources, benefits or insurance consulting, senior positions in related associations, financial services sales, or similar areas.

This is a rare opportunity to shape the future growth and overarching impact of CUNB while building strong relationships across the credit union system.

This position works virtually from anywhere in Canada and requires occasional travel throughout the country.

To explore this opportunity further, please submit your resume by clicking “Apply”.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.

President & CEO

Location: Flexible, ON.

Since 1957, Northern Credit Union has provided personal and business banking products, services, and financial planning expertise to approximately 88,000 members across 26 communities as a full-service, locally operated financial institution. Northern is dedicated to making a difference in people’s lives. Through economic development, financial stewardship, and local investment, Northern contributes to building thriving and healthy communities where their members can achieve their dreams and build stronger, more prosperous futures.

On January 1, 2025, Northern merged with Copperfin Credit Union, creating an even stronger organization with over $2.5 billion in assets and a footprint spanning from the Manitoba to the Quebec border. With a shared focus on delivering member value, the new Northern Credit Union strives to advance its reputation as a leading financial institution in Northern Ontario offering tailored solutions and superior member experiences.

It is within this exciting context that Northern is currently seeking to find its next President & CEO.

Reporting to and working collaboratively with the Board of Directors, the CEO leads Northern’s skilled executive team and oversees the overall business affairs of the credit union in pursuit of its mission, vision, and True North Strong values. The CEO drives the strategic direction of Northern, ensuring business growth, financial strength, sustainability and responsiveness to the diverse needs of its members while leading the way for Northern to be an innovative market leader in the credit union system.

Northern’s next CEO must be a highly respected leader renowned for their outstanding strategic capability, strong business acumen, and track record of identifying opportunities for ongoing growth, profitability and client service excellence. A proven transformational leader with expertise in stewarding operational and cultural harmonization, your leadership style is characterized by empowerment, collaboration and a high level of emotional intelligence. You instil a high degree of confidence through outstanding communication skills, transparency and ability to rally staff through periods of change. A solid understanding of governance and prior experience working with or reporting to a board of directors is preferred, as is proven expertise in navigating the evolving impacts of technology on both employees and members. As an organizational ambassador, the CEO must excel in working closely with communities, identifying partnership opportunities, consistently upholding the highest ethical standards, and acting with integrity, transparency, and humility in all endeavors.

Play a key role in leading the new Northern into its exciting future. To apply for this position, please visit: boyden.thriveapp.ly/job/2853. For more information, please email rrankin@boyden.com.

Northern Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Northern invites everyone to apply and will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

We thank all applicants for their interest, however, only those under serious consideration for the role will be contacted.

President and Chief Executive Officer

THE ORGANIZATION:  ACCESS CREDIT UNION
Access Credit Union (Access) has grown to become Manitoba’s largest credit union and ranks sixth nationally in Canada. With over 205,000 members, more than 925 employees, and assets totaling $13.4 billion, Access offers a comprehensive range of financial services, including personal and business banking, mortgages, loans, property insurance and wealth management solutions. Its extensive network of over 50 branches (plus insurance offices) ensures accessibility for members and communities across the province.

Recognized as one of Manitoba’s top employers for over ten consecutive years, Access fosters a workplace culture centered on empowerment and professional development. Access Credit Union supports a professional and innovative work environment with a corporate culture that embraces accountability, and trust.

Access Credit Union Priorities:

  • Serve our clients and members with excellence.
  • Invest in our communities for a sustainable future.
  • Empower our staff to achieve their full potential.

Values:

  • Do Good
  • Be Better
  • Own it
  • Move Forward

Vision:

  • To cultivate financial well-being in a changing world through innovation and accessibility.

To learn more, please visit Access Credit Union’s website.

THE OPPORTUNITY: PRESIDENT AND CHIEF EXECUTIVE OFFICER
Reporting to the Board of Directors, the President and Chief Executive Officer (President & CEO) is accountable for executing Access Credit Union’s strategic plan and leading its continued growth and success. This is a unique opportunity to take the helm of a high-performing, fast-growing organization with a strong reputation and deep community ties. With a clear vision and a focus on deliverables, the President & CEO will inspire teams, create a positive culture, build key alliances, and position Access for continued leadership in the sector and throughout its communities.

The organization has recently undertaken a process to determine the key elements to ensure success and sustainability for the future. The following summarizes the findings and will be the road map for the new President & CEO:

Business Imperatives & Success Factors
Strategic and Innovative Leadership for Access:

  • Develop and Execute Key Strategic Initiatives: Oversee the realization of the vision for Access and its long-term success. Develop, socialize, and execute a strategy to deliver on the future;
  • Realize on the Value of the Mergers: Effectively integrate the mergers, leverage the strengths of each, and realize on the economies of scale that will boost profitability. Determine the best path for Access to leverage its post-merger capabilities to optimize internal process and position the organization for continued growth;
  • Secure Long-Term Sustainability of the Model: Attract a younger demographic to the credit union’s membership, while retaining existing members;
  • Continue to Leverage Technological Solutions: Assess and implement technology that will enhance operational efficiency, provide competitive digital products and service, and ensure readiness for trends such as open banking and AI.

Develop Strategic Partnerships:

  • Develop Business Partnerships: Develop business partnerships with organizations and businesses to bring capacity and expertise to advance Access’ strategic vision;
  • Foster Regulatory Relationships: Maintain open communication and positive working relationships with relevant regulatory bodies;
  • Lead and Facilitate System-wide Collaboration: Encourage a collaborative environment within the credit union system in Manitoba and beyond to ensure the long-term success and resilience;
  • Collaborate with and Leverage the Board: Engage with the Board and realize on the power of a cooperative Board that represents diverse views. Work closely with the Chair of the Board to support the facilitation of Board alignment and engagement on strategy.

Create and Integrate a Culture of Excellence:

  • Build and Lead a Culture of Excellence: Establish an excellence-focused and service-oriented culture for the organization. Unify the leadership team, empower the workforce, and create an environment that generates and expects excellence;
  • Lead a High-Performing Executive Team: Build and empower a cohesive leadership team that is connected, cohesive, and working together to deliver on the strategic vision of the organization;
  • Steer Through Transformational Change: Leads the organization through change with clarity, courage, and adaptability;
  • Enhance Employee Satisfaction: Cultivate a supportive workplace that values open communication, recognition, and professional development to boost engagement. Foster trust through transparency, consistency, opportunity for growth and advancement, delivery and respect.

Engage Members and Drive Organic Growth:

  • Establish a Prescence within Community: Build strong, meaningful relationships within the community to enhance Access’s visibility and foster local support;
  • Grow Reputation as Differentiator: Strengthen the organization’s brand and market positioning by highlighting its focus on community relationships, to further differentiate from competitors;
  • Develop a People-Centric Organization: Build a seamless, integrated system that provides a personalized experience for Access clients and meets their financial needs at every touchpoint, that resonates with diverse communities across Manitoba.

THE PERSON
Education and Experience:

  • A business degree, MBA, or equivalent level of education in a relevant field of study;
  • Several years of progressive experience in an senior executive capacity (ideally President/CEO level) at a similarly complex organization, overseeing multiple functional areas;
  • An equivalent combination of education and experience will be considered.

Other Requirements:

  • Proven success delivering profitable growth and transformational change in a competitive marketplace;
  • Demonstrated ability to develop and execute strategic plans at the organizational level;
  • Advanced understanding of complex operations that are geographically dispersed;
  • Solid understanding of board and corporate governance and a proven ability to work effectively with a board of directors;
  • Advanced understanding of complex regulatory environments, legislative controls, enterprise risk management and functions within Canada;
  • Exceptional financial acumen;
  • Good understanding of the opportunities and risks associated with technological advancements within business, and
  • Full time permanent residency in the province of Manitoba is required.

Key Personal Competencies and Behavioural Indicators:

  • Strategic Visionary and Proven Execution: Can articulate a clear and compelling vision. Has experience in leading the development and execution of an enterprise-level strategy as a P&L owner;
  • Technologically Adept: Recognizes and embraces the opportunities technology offers. Shows a sense of urgency to adapt quickly to technological changes and a willingness to lead the organization beyond traditional operational methods;
  • Decisive Strategist: Fully appreciates that strategy is choices of what will be done and what will be traded off. Has demonstrated experience in making difficult strategic decisions and can stay committed through change;
  • Collaborator and Relationship Orientation: Has demonstrated ability to do business through collaboration and partnership. Is known for being a connector and integrator of ideas and is known for being a strong relationship builder;
  • Governance Experience: Deep understanding of corporate governance principles and practices; experience partnering with a Board to drive value creation for the organization;
  • Cooperative and Values-Forward Leader: Understands and honours the collaborative nature of the credit union system and embodies the values of a cooperative system in how they conduct business;
  • Transparent and Self-aware: Forthright and honest with humility and willingness to engage the Board and the Management team. Is described as genuine, fair, and empathetic;
  • Diplomacy and Empathy: Navigates complex situations with tact and discretion, effectively managing different group interests and resolving conflicts while maintaining positive and professional relationships.

COMPENSATION
A competitive compensation package will be provided including salary, an incentive plan, and benefits. Further details will be discussed in a personal interview.

To apply, please visit our website.

FOR MORE INFORMATION, PLEASE CONTACT:
Nick Lay or Greg Longster
LEADERS INTERNATIONAL EXECUTIVE SEARCH
#880—609 Granville Street
Vancouver, BC V7Y 1G5
Phone: (604) 688-8422
Email: vancouver@leadersinternational.com

Chief Marketing and Strategy / Chef Marketing et stratégie

Location: New Brunswick

UNI Coopération financière (UNI) is a member-owned federal financial cooperative rooted in Acadian culture that places community and personalized financial solutions at the forefront of its mission. As the largest cooperative in Eastern Canada and one of the top 20 credit unions in Canada, UNI’s success is built on strong relationships, a commitment to growth through community investments, and a celebrated culture that values both its people and its members. UNI is dedicated to fostering a thriving organization that drives positive change, upholds diversity, and champions social values.  UNI is entering an exciting chapter with a new strategic plan and a dynamic new CEO leading the way.

As part of this transformation, UNI is seeking a visionary Chief Marketing and Strategy to drive its marketing initiatives and strengthen its market presence. This executive will play a pivotal role in amplifying brand positioning, increasing member engagement, and aligning marketing strategy with UNI’s refreshed business objectives. As a key member of the executive leadership team, they will collaborate across the organization to develop and execute bold, innovative strategies across marketing, communication, product innovation, business intelligence, and governance that set UNI apart from its competitors and support its long-term growth.

The ideal candidate is a strategic and innovative marketing leader who thrives in times of change and opportunity. With proven experience in marketing and brand strategy, preferably within a commercially driven sector, they bring strong storytelling and communication skills to effectively convey UNI’s mission, values, and ambitious new direction. They have a track record of leading high performance cross-disciplinary teams, including strategic marketing, all communications, event management, creative functions, and ideally governance. Their expertise spans multi-year marketing and communication plans, brand development, social media, and digital campaigns—all critical as UNI positions itself for the future.

The successful candidate holds a university degree or equivalent experience in communications, marketing, or public relations. Bilingual proficiency in French and English is essential, with French as the primary working language.

This is an exciting opportunity to shape the future of financial services marketing. At UNI, you’ll have the chance to drive innovative strategies, create meaningful impact, and collaborate with a passionate team dedicated to serving members and communities.

To apply for this position, please visit: https://boyden.thriveapp.ly/job/2841.For more information, send an email to Michelle Richard or Renee Young at ryoung@boyden.com and state the title of the position in the subject line of your e-mail.

We thank all candidates for their interest. However, we will only contact those whose applications are being seriously considered for this position. UNI encourages applications from all qualified individuals, including women, Indigenous people, persons with disabilities, visible minorities, people of all sexual orientations and gender identities and expressions.

+++

Emplacement : Nouveau-Brunswick

UNI Coopération financière (UNI) est une coopérative financière fédérale détenue par ses membres, ancrée dans la culture acadienne, qui place la communauté et les solutions financières personnalisées au premier plan de sa mission. En tant que coopérative la plus importante de l’Est du Canada, et l’une des 20 premières caisses populaires au Canada, le succès d’UNI repose sur des relations solides, un engagement envers la croissance, par le biais d’investissements communautaires, et une culture célébrée qui valorise à la fois son personnel et ses membres. UNI s’efforce de promouvoir une organisation florissante qui encourage les changements positifs, défend la diversité et favorise des valeurs sociales. UNI entame une période de transformation stimulante avec un nouveau plan stratégique et un chef de la direction dynamique à sa tête.

Dans le cadre de cette transformation, UNI recherche un·e Chef Marketing et stratégie visionnaire, qui pilotera ses initiatives marketing et renforcera sa présence sur le marché. Cette personne jouera un rôle clé dans l’amplification du positionnement de la marque, l’augmentation de l’engagement des membres et l’alignement de la stratégie marketing avec les nouveaux objectifs d’affaires d’UNI. En tant que membre essentiel de l’équipe de direction, la personne collaborera avec l’ensemble de l’organisation pour élaborer et mettre en œuvre des stratégies audacieuses et innovantes en matière de marketing, de communication, d’innovation produit, d’intelligence d’affaires et de gouvernance, qui distingueront UNI de ses concurrents et soutiendront sa croissance à long terme.

La personne idéale est un·e leader stratégique et innovant·e en marketing, qui s’épanouit en période de changement et d’opportunités. Avec une expérience éprouvée en marketing et en stratégie de marque, préférablement dans un secteur commercialement axé sur la performance, cette personne possède d’excellentes compétences en narration et en communication, lui permettant de transmettre efficacement la mission, les valeurs et la nouvelle orientation ambitieuse d’UNI.

Ayant fait ses preuves dans la direction d’équipes multidisciplinaires performantes, cette personne a encadré le marketing stratégique, l’ensemble des communications, la gestion d’événements, les fonctions créatives, et idéalement la gouvernance. Son expertise englobe les plans marketing et de communication pluriannuels, le développement de la marque, les médias sociaux et les campagnes numériques—des éléments essentiels alors qu’UNI se positionne pour l’avenir.

La personne retenue détient un diplôme universitaire ou une expérience équivalente en communications, marketing ou relations publiques. Une maîtrise bilingue du français et de l’anglais est essentielle, avec le français comme langue de travail principale.

C’est une opportunité unique de façonner l’avenir du marketing des services financiers. Chez UNI, vous aurez la chance de développer des stratégies innovantes, d’avoir un impact significatif et de collaborer avec une équipe passionnée, dédiée au service des membres et des communautés.

Pour postuler Visitez: https://boyden.thriveapp.ly/job/2841. Pour plus d’informations, envoyez un courriel à Michelle Richard ou Renee Young à ryoung@boyden.com , en indiquant le titre du poste dans l’objet de votre courriel.

Nous remercions toutes les personnes candidates de leur intérêt. Toutefois, nous communiquerons seulement avec celles dont la candidature est sérieusement considérée pour ce poste.  UNI encourage les candidatures de toutes les personnes qualifiées, y compris les femmes, les personnes autochtones, les personnes en situation de handicap, les minorités visibles, ainsi que les personnes de toutes orientations sexuelles et identités de genre.

Le masculin est utilisé dans ce texte dans le seul but d’en alléger la lecture.

 

 

President and Chief Executive Officer

THE ORGANIZATION:   COASTAL COMMUNITY CREDIT UNION
Providing services for over 70 years, Coastal Community Credit Union (CCCU) is the largest Vancouver Island-based financial services cooperative and among the 24 largest credit unions in Canada when measured by asset size. With $3.3 billion in balance sheet assets plus $1.0 billion in wealth assets under management, CCCU operates a network of 24 full-service locations and one centralized contact centre with extended service hours. CCCU provides personal, business and commercial banking services, complemented by its wholly-owned subsidiary Coastal Community Financial Management Inc., which provides wealth management services through its Coastal Community Private Wealth Group division, and its 50% equity interest in an organization that that owns two subsidiaries offering personal and commercial insurance solutions. The Coastal Community family of companies serves Vancouver Island and the Gulf Islands, from Victoria to Port Hardy offering a full range of services in retail banking, regional business services, insurance, wealth management, trust and estates.

Since 1946, the satisfaction and happiness of their members and clients have been paramount. “That’s why we’ve grown to be the largest financial services organization based on Vancouver Island, the Gulf Islands, and Discovery Islands.” They’re passionate about building stronger relationships to improve financial health, enrich people’s lives and build healthier communities. They offer caring and helpful service integrated across their business lines to meet their member’s financial and protection needs. CCCU is committed to helping build healthier communities through a variety donations, sponsorships, scholarships, and fundraising efforts.

Vision:
CCCU will be leaders in building relationships that improve financial health, enrich people’s lives, and build healthier communities.

Purpose:
Member/Client Experience
CCCU will be the leaders in building strong relationships, by being more helpful and caring, and improving financial health.

Employee Experience
CCCU will be the leaders in creating an environment where they say great things, do great things, and where they want to stay.

Community Experience
CCCU will be the leaders in making a visible and meaningful difference in building healthier communities. Their communities are their home.

Values:
Accountability, Cooperation, Excellence, Innovation, Integrity, Responsiveness, Social Responsibility.

With a progressive, collaborative, and empowered employment culture, CCCU is proud to be a certified Great Place to Work® and on the Best Workplaces in British Columbia list for several years.

To learn more, please visit Coastal Community Credit Union’s website.

THE OPPORTUNITY:   PRESIDENT AND CHIEF EXECUTIVE OFFICER
Reporting to the Board of Directors, the President and Chief Executive Officer (CEO) is based at CCCU’s head office in Nanaimo and will provide strategic leadership and operational direction to the Credit Union and its related subsidiaries. The CCCU Board of Directors is seeking a passionate leader who will inspire the organization and lead it through any potential economic challenges on the horizon.

More specifically, the CEO will ensure that:

  • The organization’s strategic plan aligns with our mission, vision, and values;
  • Strategic goals and objectives are implemented;
  • Relationships with key stakeholders are built and maintained;
  • Strategic linkages and partnerships are developed and maintained; and
  • That performance measurements, management controls and critical success factors are developed for business discipline.

Key Accountabilities
Board Relations:

  • Provide regular updates to the Board on operational and financial performance of the credit union and its subsidiaries;
  • Inform the Board of activities which may significantly affect the organization, and refer promptly to the Chair any matters which may require Board action;
  • Prepare and present strategic positions to the Board for approval; and
  • Consult with the relevant committees on any potential or planned changes to the composition of the Management Executive personnel for CCCU or the subsidiary organizations.

Communications:

  • Communicate, clarify, and interpret the organization’s vision, mission, values, and success factors with all constituencies including the Board, executive management, staff, members, and the community;
  • Serve as an ambassador for the organization and promote the organization within and outside the region through a corporate social responsibility strategy.

Corporate Culture:

  • Create a corporate culture that positively influences employees, members, and clients through the consistent behavioral application of our corporate values.

Enterprise Risk Management (ERM):

  • Ensure the principles of good governance and sound business practices that apply to operational risk are implemented and monitored;
  • Provide the Board with appropriate reports that will enable the Board to ensure the Credit Union has ongoing and effective risk management processes and whether the Credit Union is in control;
  • Provide the Board with timely, relevant, and accurate reports on the management of significant risks.

Financial Management:

  • Ensure the integrity and viability of the organization’s finances, annual budgets, and financial audits;
  • Ensure systems and processes are implemented to comply with regulations governing the industry and all statutory requirements for reporting and meeting capital and liquidity requirements are met and action is immediately taken to correct any non-conforming situations.

Operations:

  • Execute, lead, and monitor the organization’s operating plan and budget to implement the strategic objectives and support the strategic plans of the organization;
  • Establish and implement systems to monitor organizational performance against goals and objectives and ensure performance is continuously reviewed for improvement.

Human Resources:

  • Proactively engage in succession planning by developing processes and arrangements for the Board to follow in the event of unplanned or planned vacancies for the CEO and Executive Management positions;
  • Promote a culture of employee development to encourage career progression within the credit union with a view to having internal candidates for all leadership positions;
  • Assess the performance of all direct reports on an annual basis;
  • Working with the board-established compensation philosophy to ensure compensation plans are competitive and motivating;
  • Develop and maintain an effective organizational structure;
  • Develop, maintain, and monitor standards of business conduct and ethical behaviour for senior management and other personnel;
  • Lead in the ongoing development of a positive operating culture throughout the organization that promotes innovation and unsurpassed member/ client service.

Professional Development:

  • Remain aware of evolving practices in Canadian credit union system to ensure that CCCU stays competitive within the industry;
  • Engage in professional development activities that broadens business knowledge or enhances management skills.

Competencies and Personal Characteristics
Communicates Effectively: Consistently, and in a timely manner, prepares and presents strategic positions to the Board for engagement and approval; collaboratively develops communication processes, clarifies the direction and empowers direct reports to systematically disseminate information to employees and members in a timely manner.
Lead Self and Lead Effectively: Demonstrates effective situational leadership; consistently leads in the ongoing development of a positive learning culture throughout the organization that promotes learning, innovation and focuses on member/client service; seeks feedback from all levels.
Support Others to be Leaders: Strong advocate for development of senior executive team and all levels of leadership; provides visible growth opportunities to other; promotes through words and actions, investment and attention; proactively develops future leaders and leadership capacity at all levels. Removes barriers to open doors for employees both internally and externally.
Know our Business, Recognize Opportunities: Invests for long-term growth while seeking ways to consistently pay “dividends”; uses judgment to take advantage of opportunities.
Make a Meaningful Difference in our Communities: Defines what’s meaningful and focuses on those priorities; gets involved in the most beneficial events; establishes an effective presence; gets team involved in community; uses experiences and values to strategically and beneficially affect communities; ensures funding decisions are aligned to the strategic goals; fosters appropriate decision-making at the local level.
Continuously Learn and Share Knowledge: Establishes systems to support ongoing learning at an organizational level and encourages a commitment towards ongoing learning in others; personally models continuous learning; is open to, and accepts, feedback, adjusting behaviour when appropriate; demonstrates adaptability and resilience both internally and externally; shares newly acquired knowledge with others as appropriate.
Build Helpful Relationships: Develops strong productive relationships with members and community stakeholders to broaden economic impact and influence beyond the reach of the credit union itself; is personally sought out within credit union system, professional organizations, geographic location and within CCCU’s business communities.
Build Teams and Manage Conflict: Supports and encourages staff to learn positively from successes and mistakes; aware of own judgments and biases; addresses the underlying causes of conflict rather than dealing only with the symptoms; proactively takes accountability for team performance and takes ownership for mistakes; recognizes need for improvement and takes corrective action.
Think Creatively and Strategically to Develop Solutions: Recognizes and rewards critical thinking to identify risks and mitigation strategies; decisions are made with rigorous evidence-based processes; consistently demonstrates agile thinking; asks “what if?” questions and looks at big picture; brainstorms pre/during/post decisions.
Fosters a culture of innovation while limiting risk to the organization: Cultivates innovation while managing risk and rewarding creativity “Encourages acceptance of failures creating culture of learning”.
Collaboration: Seeks out and develops opportunities to collaborate with other credit unions, cooperatives and other organizations in a way that advances the interests of CCCU and the broader cooperative movement.
Cooperation and Networking: Is approachable and comfortable when representing Coastal; works across organizations sharing information, leveraging others’ ideas and suggestions, coordinating and bringing resources together, and finding common ground to get the best outcomes that will benefit members and communities; selects beneficial networking events to attend and identifies ways to participate for optimum Coastal Community exposure.

COMPENSATION:
Coastal Community Credit Union has adopted a compensation policy of paying its CEO a salary that is roughly the average salary of CEOs of similar sized credit unions. As a result, a competitive compensation package will be provided including an attractive base salary in a range above $400,000, a variable compensation plan, and excellent benefits. Further details will be discussed in a personal interview.

To apply, please visit our website.

FOR MORE INFORMATION, PLEASE CONTACT:
Nick Lay or Greg Longster
LEADERS INTERNATIONAL EXECUTIVE SEARCH
#880—609 Granville Street
Vancouver, BC V7Y 1G5
Phone: (604) 688-8422
Email: vancouver@leadersinternational.com

Executive Vice President (EVP), Member Experience

Executive Vice President (EVP), Member Experience

Location: Primary work location is our head office in Peterborough, Ontario. A hybrid working model is supported. This role includes regular travel to our branches so will include working from branch locations as well.

Reporting to the CEO, the EVP, Member Experience will lead and oversee the retail, wealth management and commercial businesses with responsibility for the end-to-end member experience across all channels. The key objective of this role is to grow the business while ensuring excellence in member service through effective marketing & communications, strong channel capabilities, competitive products and services, as well as achieving optimal efficiencies in all areas of the business.

The scope of responsibilities for this position covers the entire network of Retail Banking Branches, Wealth Management and Commercial businesses, including Online Banking, Mobile Banking, Contact Centre, Product management, Marketing & Communications, and overall member experience.

As a key member of the Executive Leadership Team, develop and manage the execution of strategic plans.

Primary Functions:

  • Development of, in cooperation with the CEO, the Executive Leadership Team and the Senior Management Team, the business strategy, objectives and goals for Retail Banking, Wealth Management, Commercial, Channels, Marketing & Communications.
  • Recommend short and long-term strategies to maximize member value.
  • Recommend member engagement strategies to deliver on our purpose to support the financial success and well-being of our members.
  • Develop sales & service strategies to grow membership and share of wallet, while delivering an excellent member experience.
  • Develop products and services to meet the needs of members to grow membership and share of wallet.
  • Develop our channel capabilities in conjunction with our technology team to deliver an excellent member experience.
  • Develop Kawartha’s brand, marketing, and communications strategies in support of achieving corporate strategic objectives, targets, and key performance indicators.
  • Recommend annual and long-term business objectives against which to measure business performance, including branch targets, employee targets and annual budget.
  • Responsible for executing the retail banking, wealth management, commercial, channels, marketing, brand, and communications strategic plans and performance, including financial performance against annual and long-term performance targets, and compliance with statutory requirements, Kawartha’s by-laws, and Board approved policies.
  • Leadership of the branch personnel, channel employees, marketing & communications team, and direct reports, ensuring a capable, highly functional leadership team with the trust and respect of employees, earned by superior decision making, communication skills and a demonstrated commitment to Kawartha’s success.
  • Optimize member engagement through development and implementation of programs and strategies to build member engagement, and by fostering an environment that encourages superior levels of service delivery at every member touch point.
  • Ensure high levels of employee engagement by delivering consistent and strong people leadership through effective communications with employees, ensuring employees understand Kawartha’s strategies and goals, and to align employee activities with strategic priorities.
  • Develop robust service and sales management practices consistent with Kawartha’s values and culture, resulting in targeted growth in portfolios, membership, share of wallet and channel adoption, while appropriately managing risk.
  • Participation on the following management committees: Executive Leadership Team (ELT); Asset / Liability Committee (ALCO); Business Response Team (BRT); and Credit Committee. Attendance at meetings of the Board of Directors as a member of the Executive Leadership Team and may attend Board Committee meetings if required.

Key Success Factors:

  • People Management
  • Developing and Coaching Others
  • Communication
  • Integrity and Sincerity
  • Customer/Client Orientation
  • Role Expertise
  • Strategic Approach
  • Problem Solving

Qualifications Required:

  • Relevant undergraduate University degree required.
  • A minimum of ten years of progressive Financial Services industry experience with at least five years at the senior executive level running multi-branch retail, wealth and commercial businesses and managing high performance advice and service teams.
  • Credit union experience would be an asset.
  • Demonstrated proficiency in leading the development of effective strategic business plans and programs in support of business objectives.
  • Experience in developing strategies in a multi-channel environment to support members’ needs while delivering an effective and efficient end-to-end business.
  • Proven track record of leading people, developing, and implementing major organizational and operational change initiatives in a timely manner, including the determination and establishment of appropriate and meaningful metrics.
  • Must be able to read/interpret Financial Statements and take appropriate action based on financial performance.

 

Other:

  • Travel within the province and to branches will be required on a regular basis.
  • Meetings with members are required on a regular basis.
  • Must be willing to travel Kawartha Credit Union’s geographic area (Muskoka to the Kawarthas, and from Cobourg to Cornwall, with our head office in Peterborough).
  • A hybrid working model is supported primarily working in head office, or remotely as needed.

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!

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