Business Solutions Support Specialist

National Consulting Limited (NCL) is actively seeking an experienced professional with a good understanding of credit union operational compliance (Deposit, AML, Privacy, Lending & Fraud) to assist in providing solutions to our credit union-based clients nationwide. This position reports to the VP Business Solutions.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position designed to provide support to the business units of NCL. Key responsibility areas of the position include:

  • Assist various business units with initiatives when required,
  • Ability to develop and deliver training courses on various compliance-related topics,
  • Participate in compliance-related projects,
  • Application of Anti-Money Laundering (AML) and Terrorist Financing (AFT), Canadian Anti-Spam Legislation (CASL), Privacy, CU Market Code of Conduct, Deposit and Lending compliance,
  • Assist in research related to compliance business area,
  • Work in Adobe Acrobat, MS Office 365 applications, SharePoint, and website administration.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

  • Minimum 2 years’ experience in the credit union or co-operative system providing operational support in the areas of Deposit and/or Lending compliance.
  • Understand Anti-Money Laundering (AML) and Terrorist Financing (ATF), Canadian Anti-Spam Legislation (CASL), Privacy, and CU Market Code of Conduct.
  • A Canadian AML, ATF or other regulatory compliance or risk management designation would be beneficial.
  • Exceptional communication, interpersonal and organizational skills; you will build trusting relationships with credit union management and deliver excellent client experience.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, Healthcare Spending Allowance, Wellness Program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by March 11, 2024. We appreciate the interest of all applicants; however, only those under consideration will be contacted.

Risk Officer

NOW HIRING!

Risk Officer

Full-Time Permanent

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About The Role

This is an opportunity to support senior management with all aspects of risk management, risk governance and strategic risk initiatives at FNBC. You will assist the CRO with the development and maintenance of risk management frameworks, policies and strategies ensuring they are aligned with the Bank’s risk appetite. You will analyze, monitor and report on business unit risks; and liaise and maintain relationships.

About You:

• University degree in Risk Management, Business, Finance, Internal Audit or a related discipline which complements risk management and business
• 3-5 years’ or job-related experience or an equivalent combination of education, experience, and learning, preferably in a federally regulated financial institution
• Remain current and maintain a strong understanding of risk management best practices and industry standards
• Be accountable for compliance with applicable legislation and regulatory requirements
• Knowledge of risk management tools (i.e., Resolver)
• Knowledge of Microsoft Office suite (i.e., Power Point, Excel, Word)
• Analytical skills, planning and organizational skills, interpersonal skills

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until the position is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Digital & Banking Services Manager

National Consulting Limited (NCL) is actively seeking an experienced professional to lead the delivery and oversight of digital and core banking services and technology solutions, for credit union clients nationwide in Canada.

The Job
The successful candidate must be able to work independently as this is a remote (work-from-home) position. Key responsibility areas of the position include:

  • Manage contractual arrangements and relationships with external vendors and the client base
  • Negotiate contracts to take advantage of bulk purchasing for participating credit unions
  • Ensure that NCL’s service offering and solutions evolve and enhance credit unions’ market competitiveness
  • Relationship management with credit unions, system partners, and vendors
  • Develop and maintain strategic partnerships
  • Advocate for credit union business needs for product and service development initiatives

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate
 The  ideal candidate will possess:

  • Minimum 5 years’ experience in the credit union or co-operative system
  • An undergraduate degree in Commerce, Business Administration, Computer Sciences, or related field
  • Strong interpersonal and negotiation skills
  • Exceptional communication, organizational and facilitation skills
  • Knowledge of host banking systems and digital banking services and their application to the technology used by credit unions
  • Ability to prepare strategic and operational plans for product lines to meet targets and budgets, and align with the overall business strategy
  • Proficient in all aspects of Microsoft 365 software.

The Compensation
NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, and a Healthcare Spending Allowance, Wellness Program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by February 14, 2024.We appreciate the interest of all applicants; however only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

 

President and Chief Executive Officer

POSITION:                                           President and Chief Executive Officer (CEO)

LOCATION:                                          Hamilton, Ontario

REPORTING RELATIONSHIP:            Board of Directors

DIRECT REPORTS:                              Five

WEBSITE:                                             https://www.hmecu.com

THE OPPORTUNITY:

Are you ready to make your mark as a transformative leader in the credit union sector? Our client, Healthcare and Municipal Employees’ Credit Union (HMECU) is looking for a new President and CEO, to lead the organization through strategic innovation that cultivates a culture of inclusivity and teamwork leading to growth.

As the CEO, you’ll be forward-thinking, influencing the strategic direction and working alongside your key stakeholders to grow the business. This is more than a job; it’s an opportunity to:

  • Be a visionary leader, steering HMECU towards unprecedented
  • Ensure operational excellence by being involved and modeling
  • Work in partnership with a passionate senior leadership team to implement winning strategies.
  • Build relationships with multiple stakeholders and be recognized as an influential leader within the credit union system and the HMECU community.

WHAT WE ARE LOOKING FOR:

  • A minimum of ten years’ progressive leadership experience with notable accomplishments in operations and stakeholder management, preferably within a unionized environment.
  • A minimum of two years’ experience working collaboratively with a Board of Directors
  • Proven leadership track record – being transparent, creative, genuine, a bridge builder, empathic and motivating.
  • Ability to effectively delegate while being hands-on, when necessary.
  • Several years’ profitable ‘P & L’ experience, for a business unit/company.
  • Previous experience working with Financial Services Regulatory Authority of Ontario (FSRA) and competent knowledge of regulatory landscape to ensure compliance within industry standards.
  • Demonstrated achievement in driving, leading, and managing organizational change, through trust building and unwavering credibility.
  • Ability to cultivate a positive and united team culture that is aligned with the HMECU vision, mission and values.
  • An established reputation for community engagement and involvement.
  • Minimum university degree in business and/or an advanced degree in a related field. MBA, or equivalent experience, preferred.

REQUIRED LEADERSHIP SKILLS:

Strategic Innovator: Develops thoughtful plans and strategies while creating an environment where creativity and innovation thrive. Creating an incubator for the development of groundbreaking solutions and a competitive advantage that will positively influence long-term profitability.

Authentic Collaborator: Fostering a diverse, inclusive, and empowering environment, adapting leadership style to unlock individual potential, promoting personal growth, and building trust while facilitating cross-functional relationships.

Stakeholder Engagement: Exemplifies expert relationship-building with key stakeholders, skillfully navigating conflicts, influencing decisions, and remaining adaptable to changing circumstances. Conveys information with unparalleled expertise, cultivating positive relationships, and actively involving stakeholders in decision-making processes.

Financial Acuity: Understands the credit union business and environment and drives profitable growth while in compliance with FSRA. Proficiently identifies and assesses risk when recommending new products, services, processes, and strategies.

Caring: At HMECU we value diversity – in lived experiences, backgrounds, and in expertise. The culture is one of caring and support and we are looking for someone who is not only strong in their own aptitudes but also cares deeply about supporting the growth of others.

COMPANY BACKGROUND

Healthcare and Municipal Employees’ Credit Union is one of the oldest and most respected Credit Unions in Ontario. For over 85 years, HMECU has prided itself on exceptional member service, commitment to the communities that it serves and to its dedicated team of 32 employees. Currently they have branch locations in Hamilton (unionized), Burlington and Brantford.

COMPENSATION

Compensation will be commensurate with background and experience and will include a base salary, both short term and long-term incentives, and a comprehensive benefits package.

CONTACT

Qualified individuals are invited to apply with their résumé and a cover letter, by February 16, 2024. Please click on the following link:

CLICK HERE TO APPLY

 Questions about this opportunity may be directed to Manie Walker at recruitment@satoriconsultinginc.ca or 905.599.8433 (talk/text)

ACCOMMODATIONS

If you require accommodation during the application or interview process, please advise us as soon as possible, so appropriate arrangements can be made.

Satori Consulting Inc. thanks all those who apply; however, only candidates considered for an interview will be contacted.

Lending Service Representative

Are you committed to helping others while working to grow and develop your own career path? Do you want to work with a great team who is here to support you every step of the way? Are you an energetic team member who is confident in consumer and agricultural lending? We might be biased but we think Radius would be a GREAT place for you to work!

The Opportunity:

We are seeking an experienced, full-time Lending Service Representative to be based out of our Earl Grey Branch.  Reporting to the Business Development Manager, responsibilities include interviewing members and potential members, analyzing loan applications, granting and/or recommending consumer, agricultural and commercial loans and mortgages and ensuring compliance with relevant legislation, regulations, policies, and procedures. The position is also responsible for cross selling the full range of Credit Union products.

The ideal candidate will possess the following qualifications:

  • 2-4+ years of experience in consumer, agricultural, and/or commercial lending.
  • One year of related post-secondary education. (a combination of education and experience will be considered)
  • Ability to interpret complex member financial information, assess risk and determine product/service opportunities.
  • Proven success working in a client (member) service and goal-oriented environment.
  • Highly motivated with excellent interpersonal, communication, and time management skills.
  • A demonstrated commitment to ongoing professional development.

 

The Incentives:

  • Competitive compensation plan, including Variable Incentive Pay
  • Comprehensive benefits package, plus a 7% matched pension
  • Career Development & Advancement Opportunities
  • Work/Life balance with paid vacation, sick leave and family leave

 

About our Credit Union: 

Radius Credit Union is a rural based community focused credit union with eight (8) branches, assets over $600 million and nearly 60 employees serving 5700 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities.  Employee engagement is valued and there are many opportunities for growth for career minded individuals. Our organization has branches in Avonlea, Ceylon, Earl Grey, Ogema, Pangman, Radville, Tribune and Torquay.

The Community:

Located approximately 70km north of Regina, the village of Earl Grey is a small farming community with several local amenities and activities to keep you busy year-round. The community boasts a ballpark, curling rink, skating rink, community hall, library, and several local businesses. The community of Southey, just 10 minutes to the east, provides many of the required services such as a K to 12 school, shopping, Health Center, RCMP, groceries and gas station.

 

If you are interested in becoming a part of our team, please submit your resume, in confidence, on or before February 7, 2024 via email or mail to:


Radius Credit Union

Box 339
Ogema, SK S0C 1Y0
Attn: Michelle Leonard, HR & Marketing Coordinator
michelle.leonard@radiuscu.com

 

Posting will remain open until a suitable candidate has been hired. We appreciate the interest of all applicants; however only those under consideration will be contacted.

Contact Centre Advisor

At ABCU Credit Union Ltd. (ABCU) our culture is based on our passion to be financial professionals dedicated to doing what is right for our credit union and members. We embrace employee strengths and strive to empower employees to make the right decisions quickly and accurately every day. Our team members are provided with the tools to deliver a meaningful member experience in an environment that values and supports their contributions.

The Contact Centre Advisor is responsible for building, maintaining, and deepening relationships with members who are on default portfolio through interactions by phone, online or email in an enthusiastic and proactive member focused manner. This role is responsible for delivering an advice-based experience to our members by understanding their financial needs and goals and subsequently recommending member solutions for all their personal banking needs. They must be well informed of every product and service offered and know how to educate and resolve the members’ needs and be an expert at introducing members who qualify for Advisory Services. This role works closely with the advisory team to ensure that members’ needs are met, and referrals are taking place.

This role is a full-time position located in the Beaumont branch.

 Job Duties:

  • Use your strong advice and relationship building skills to engage existing members to enhance member participation levels using:
    • Monthly contact plan based on maturities and lead lists.
    • Establish a methodical approach to member calls.
    • Document in the RMA tool all member conversations for consistency.
    • Deal with member needs and problems quickly and effectively.
    • Educate members on why members should consider ABCU for their financial needs.
    • Identify and sell products and services that benefit the member.
  • Provide a holistic approach to understanding members’ financial goals and needs.
  • Build and develop relationships with members with the objective of moving them onto a managed portfolio.
    • Master the wealth and commercial product suite and seek every opportunity to refer to Investment Specialist/CSI Investment Advisor and commercial services.
    • Administer and grant consumer loans, line of credit and overdrafts within established limits or recommend for approval to credit risk management.
    • Perform data entry and other tasks required for the administration and processing of banking transactions and the maintenance of account records.
    • Normal judgment and decision making are required in choosing among a wide variety of guidelines.

Qualifications

  • Minimum of 2-3 years’ of job-related experience.
  • Post-secondary education required.
  • A combination of post-secondary education and work experience will be considered.
  • Comfort and ability to work with a high paced contact center environment.
  • Have a passion for detail/accuracy.
  • Proficient use of Microsoft Office Suite (Word, Excel, Outlook).
  • Comfort in working within a high Member Engagement Role.

Interested candidates please provide a cover letter, salary expectations and resume to Human Resources at myhr@abcu. ca

ABCU thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date: February 12, 2024

Director, Finance

An exciting and immediate new career opportunity is currently available at WFCU Credit Union to support our continued the growth.

DIRECTOR, FINANCE

As the Director, Finance, you will provide day-to-day support in the area of finance and accounting. You will be responsible for accurate and timely financial reporting, and preparing materials for management discussion and analysis on a monthly basis.  In addition, you will be required to provide ad-hoc analysis and review of specific accounting or financial information and report on the results.

In summary, the Director, Finance will:

  • Provide ongoing coaching and mentoring to the Finance and Accounting team to maintain a strong, motivated team.
  • Promote a strong team culture of inclusivity, collaboration and continuous improvement.
  • Lead by example showing interest and energy to “roll up your sleeves” to get the job done.
  • Performing month end duties such as account review, variance analysis and statement preparation.
  • Overseeing the accounting function to ensure that all reporting activities are completed in an accurate and timely manner.
  • Assisting in the preparation, analysis and interpretation of monthly financial reports to support decision making for all divisions.
  • Ensuring successful completion of all divisions tax filings.
  • Reviewing monthly information reports for regulatory reporting to ensure accuracy and completeness.
  • Supporting the budget and forecasting processes with both preparation and oversight.
  • Monitoring financial and regulatory metrics and reporting trends and status to executive management.
  • Analyzing accounting and financial records, and systems to ensure compliance with established accounting standards, regulations, procedures, and internal controls.
  • Assisting in the preparation of the annual consolidated financial statements and note disclosures.
  • Planning, organizing and coordinating the year-end close process with both internal and external audits.
  • Developing and implementing accounting policy changes and procedures to ensure accurate financial reporting; including IFRS research where applicable.
  • Assisting with governance reporting including drafting whitepapers and memorandums as necessary.
  • Any other duties as assigned.

The “must-have” skills and qualifications that we’re looking for are:

  • The successful candidate must be certified as a Chartered Professional Accountant with a minimum of six to ten years of progressive experience in an accounting/finance role in a financial institution with a minimum of three years in a management capacity.
  • Analytical and problem-solving skills are critical.
  • The applicant must be well-organized with a refined attention to detail.
  • Strong verbal and written communication skills, including the ability to grasp complex issues and effectively report financial results and issues in a clear and concise manner.
  • The ability to analyze data using Excel functionality is vital. The successful applicant will demonstrate excellent proficiency in the MS Office suite of applications, and have the technological flexibility to learn and utilize new software applications unique to the organization.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Suzanne Leonard
Associate Vice President, Human Resources – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

  • An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
  • Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
  • A bank of up to 10 annual personal days, as well as 13+ paid holidays.
  • A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

It’s an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth largest credit union in Ontario, and twenty first largest credit union in Canada.

WFCU Credit Union operates nine retail locations across Windsor-Essex, one in Chatham, one in London, and three in the Waterloo Region through ECU – A Division of WFCU Credit Union. WFCU also operates the digital entity, Omnia Direct. Through its variety of service channels including online and mobile banking, live telephone banking, and ATM services, WFCU Credit Union and its divisions have become the financial institutions of choice for more than 65,000 members across Ontario.

 

Mortgage Specialist (Mobile)

Mortgage Specialist (Mobile) – Two Positions – (Yorkton and Area & Emerald Park and Area)

Closes January 12, 2024

Do you value strong business relationships, and do you like to try new things? At Cornerstone Credit Union we are expanding our team by introducing a mobile Mortgage Specialist role, and this could be you! Be the first person to take on a dynamic new role.

We’re looking for a subject matter expert in all areas of mortgage lending, including both construction and ready to move (RTM) financing to join our team at Cornerstone Credit Union! We are looking for a total of two Mortgage Specialists – one will provide service to Yorkton and area, and the other will provide service to Emerald Park and area.

As a Mortgage Specialist you’ll be an important part of a team of knowledgeable salespeople who share a genuine commitment in partnering with our members to achieve their goals. As a Mortgage Specialist your main objective will be to grow Cornerstone Credit Union’s residential mortgage lending portfolio. You will do this by delivering flexible mortgage lending solutions, providing professional expertise, and presenting timely mortgage advise all while creating exceptional member experiences for both new and existing members.

Specifically, we are looking for someone who has the ability to provide innovative and creative mortgage lending solutions and advise and who has/is:

  • working knowledge of CHMC and Sagen guidelines
  • a deep understanding of local markets and client base
  • strong working relationships with realtors, home builders and centers of influence
  • a flexible work schedule and location; is mobile and accessible to member needs – to meet when and where the member chooses
  • a self-motivated individual with an aggressive sales and service attitude
  • will work independently and effectively in a remote work environment

Post-secondary education in Business or a related discipline, with 3 to 7 years of progressive sales and service experience managing a diverse lending portfolio in a consumer banking environment and/or agriculture or small business lending (including mortgages) or an equivalent combination of both education and experience is the minimum requirement for this position. Having taken individual lending products & services courses and legislative training would be beneficial and if you know what makes Cornerstone Credit Union different or about the products and services we provide, that’s even better!

You’ll receive competitive compensation (base salary plus commissions), great benefits, and matched pension contributions along with other performance incentives and wellness perks. You have the advantage of working remote from either your own home or other office location of your choice within the community. You will set your own schedule but based upon serving member needs.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

~When applying, please select the posting directly related to the area you are interested in working from

Manager, Financial Services

At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future.  It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency while never compromising on the financial well-being of our members. We do this by lending an ear to each member’s unique needs throughout Saskatchewan, ensuring personalized solutions.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS) supporting the branch in Lemberg, Saskatchewan.

How you’ll be spending your time

  • Leading your team to ensure our members receive financial solutions to meet their needs and improve their financial well-being
  • Coaching and supporting your team to achieve individual and company sales goals working in a sales growth environment
  • Empowering your team to build meaningful, supportive relationships with their members
  • Collaborating with leadership peers to achieve objectives and targets

The way people describe you

  • A motivator who supports individuals, teams, projects, and initiatives within their department and the organization
  • A collaborator who continuously seeks, identifies, and shares ideas for improvement to increase efficiency
  • A strategic thinker with strong technical knowledge in financial products and services.
  • A strong facilitator who demonstrates an ability to communicate effectively and build relationships with others.

The experience you bring

  • 5 years’ experience in complex consumer lending and investments
  • 2 years’ experience in a formal or informal leadership role
  • Sales or sales coaching experience

Salary Range

  • $67,440 – $84,300 with 10% Short Term Incentive Target

Benefits and Perks

Our employees’ performance and achievements are critical to the success of our members’ credit union. It’s the reason we ensure that our employees have access to various perks and benefits that support them in bringing and being at their best. Not just at work, but in life.  Some of these extra’s include, but are not limited to, the following:

  • Preferred rates for all your banking needs helping to make life more affordable
  • Generous vacation benefits with 10 additional paid days off giving you time to spend on what’s most important to you
  • Competitive benefit package options covering off all aspects of personal wellness
  • 7% pension matching after 1 year of employment to support you towards retirement

What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. Come, join our crew, and find out just how sweet the rewards can be:

  • Industry leading work-life balance and rewards
  • Formal and informal employee development
  • Meaningful work that makes a real difference in our members’ lives
  • Being part of the vibrant community of Lemberg! To learn more about this crossroads community, visit the links below:

We are excited to welcome candidates who bring a blend of academic, professional, and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on January 7, 2024, so apply now! If you have questions about this position, please contact Shaulen Lang at jobs@conexus.ca.

 

Supervisor, Member Services

The Supervisor, Member Services supports Interior Savings’ vision of sales & service excellence by developing and facilitating a professional team that is efficient and effective in serving member needs and achieving branch goals & objectives.

Through personal strengths in communication, leadership, and initiative you will assist the Branch Manager in fostering a positive team environment of employee performance excellence by coaching, training and mentoring Member Service Advisors. You possess the ability to work under pressure with a keen attention to detail and accuracy and will ensure high service standards are achieved by all staff.

Through your coaching and leadership, you will assist your Branch Manager in leading the team to increase member participation levels and ensure Interior Savings is their primary financial institution. You are responsible for assisting with sales and services strategies in support of your branch business goals. As a coach and leader, you are actively engaged with your team on strategies to meet the immediate needs of the members while looking for additional opportunities to grow the business and to educate members on alternative channels. You foster a positive team environment through proactive participation in providing assistance to your staff and take an active role in their career development activities.

You will assist the Branch Manager in maximizing the results of your team by developing, communicating and executing monthly business plans that are aligned with the corporate strategies and contribute to the overall success of the Credit Union by demonstrating behaviours that are consistent with Interior Savings’ Vision, Mission, and Values.

You will participate in the interviewing and hiring process for new staff, as required while ensuring proper scheduling of employees in order to provide excellent member service. You will coach to and follow the organizational business model when referring members, preparing for meetings and uncovering needs. You will work in conjunction with the Branch Manager to develop performance standards and conduct performance appraisals and address member complaints and inquiries as required. You will also perform other duties as assigned.

What we offer:

  • Employer paid vacation
  • Benefits Program
  • Retirement Plan
  • Employee Assistance Program
  • Employer paid training/education
  • Special banking perks
  • Work-life balance

The salary range for this position is $62,549 to $74,266 and starting salary will be based on related education, training and experience. This position will work 37 hours per week. 

 Qualifications

  Education

  Required

High School Diploma or better.

Experience

Required

Knowledgeable in a full range of investment products.

Comprehensive understanding of credit products and procedures.

4-6 years: Job-related experience in a financial sales & services environment.

Preferred

Supervisory experience considered an asset.

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