The role supports the corporate vision of sales & service excellence by providing a high level of member service, administrative data entry, balancing of accounting support tasks. Fosters business development through service excellence and product knowledge; act as point of first contact for members.
Member Service Representative
Sells and processes member banking needs (deposits and withdrawals, front line transactions); open/close personal accounts. Recognizes member needs and promote lending & deposit services and refer more complex requests to respective staff professionals.
Sells and prepares documentation for Registered products, Term Deposits and other investment products not requiring a mutual funds license.
Daily balancing of transactions- outgoing cheques, transactions, and cash.
Lending Administration (Optional)
Complete and process required documentation for credit related products- consumer loans, lines of credit, and residential mortgages.
Provide support to lending function by: disbursing loan proceeds, posting loan-related transactions, auditing loan input & documents, making member appointments, administering the overdraft reports, extracting and providing loan-related information to members, processing and recording loan payments and changes to member files, calculating and preparing mortgage and personal loan pay-outs,
Assist with the Loans Department with lending and wealth functions by preparing letters, other documentation and making follow up calls on behalf of lenders and the Manager, Lending & Wealth.
Liaise with title insurance company; complete monthly reconciliation and remittance of creditor insurance; liaise with notaries and solicitors regarding mortgage funding and discharges.
Provide credit information about members to authorized organizations; obtain credit information on applicants through credit bureau searches.
Search liens; lodge, renew and discharge registrations of collateral; complete property tax searches.