Human Resources – Page 2 – Credit Union Careers

People Specialist

The People Specialist is a digitally capable, creative thought leader who will be leading, developing and maintaining HR functions and programs including but not limited to Recruitment, Onboarding, Engagement, Process improvement and program management. We come to work to simplify banking for all Canadians. That’s our purpose. Somebody who wants to break down the stigma of traditional perceptions of Human Resource professionals and Model, Coach and Care to help create exciting new energy for your team.

FIRST, (WIIFY) Here is what’s in it for you:

Competitive Salary

Diverse and Inclusive Culture that continues to evolve

Flexible work options

Strong benefit package

Superannuation matched contribution program

Wellness Days to create appropriate work/life balance

Paid Education opportunities to ensure our members have the most equipped staff helping them

A purpose driven organization that focuses on the values of Accountability, Integrity and Respect

And lots more reasons to love where you work and what you do

What our team is looking for:

A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach

Solution mindset that feeds inertia

Ambassador who’s willing to promote our team inside and outside organization

Somebody not looking for ‘a job’. Our team and members deserve somebody who thinks bigger than that

Somebody who can work with occasional ambiguity with focus on process evolution

Somebody to sweat the small stuff but also see the big picture. Calm under pressure. And deadline focused

Personality and Energy. A flair for polish

Visit the careers page of our website to learn more and apply!

Senior Analyst, Corporate Services

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment to join our Corporate Services department.

What you’ll do:

As a Senior Analyst, Corporate Services, you will contribute to the development, delivery and maintenance of the Corporation’s support requirements and governance and risk management frameworks. You will support the development of the Corporation’s business plan, and corporate compliance reporting. This position is responsible to:

Support human resources, including benefits, payroll, job evaluation, recruitment, compensation, and HR policies/procedures
Support corporate communications, including the development and execution of communication strategies, and the production of corporate publications
Develop and maintain the corporate records and information management program
Provide backup support to the finance and accounting function

What you’ll need:

A degree in business administration/commerce with three years related experience or an equivalent combination of education and experience.
Knowledge of Human Resources principles and best practices, Records Information Management principles, and the financial services industry
A professional designation or enrolment in CPHR would be considered an asset
Knowledge, experience and/or education in communication, operations management, finance, and accounting would be considered an asset
Ability to set priorities and manage multiple assignments within deadlines
Excellent communication, relationship management, and conflict resolution skills

The core competencies for these positions focus on building relationships, communication, innovation, problem solving & decision making and service excellence.

What we Offer:

The salary range for this position is $84,800 – $106,000. We offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training, and development opportunities. For more information on the Corporation, please visit our website: www.cudgc.sk.ca.

To Apply:

Please submit your resume and cover letter stating competition CS-CUDGC to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Human Resources Manager

The Opportunity

We’re looking for a Human Resource Manager to join our team in Weyburn, Saskatchewan. The City of Weyburn was recently named the best place to live in the Prairies. Weyburn has the best of both worlds by offering small town charm with big city amenities. As part of WCU’s vision, we are dedicated to helping our people be their best and making a positive impact in our communities. We are principled, energetic, collaborative, experts, local and strong.

If you are a Human Resource professional who has a passion for supporting people and are looking to take the next step in your career, look no further!

The successful candidate will be responsible for assisting in the day-to-day administration and delivery of human resources programs and services to WCU’s employees. This includes recruitment, facilitation, employee relations, labour laws and legal compliance, compensation and benefits administration. You will be collaborating with other members of the HR team to support your fellow colleagues and meet the Credit Union’s strategic initiatives.

The Individual

Will be nimble, agile and welcoming to change.
An individual who values continued education and pushes others to grow.
Someone who is a team player and brings an energetic spark to work each day.
An individual who is committed to self-improvement and growth by taking feedback and always working on themselves.
Someone who values giving back to their community.

Qualifications

Undergraduate degree in Human Resources plus 4-5 years of progressive human resources experience.
A CPHR designation is desired.
Working knowledge and thorough understanding of HR legislation, both provincial and federal.
Proven track record of developing strong internal and external relationships, both individually and in a team environment.

What we offer

Competitive compensation package including base and variable pay.
Comprehensive employee benefit package is offered.
Generous paid time off including personal time, study time and above industry vacation accrual.
Total Rewards Program including 7% matched pension contributions, wellness subsidy, discounted employee banking fees.

How to apply

If you are interested in this exciting opportunity, please submit your resume by email to recruitment@weyburncu.ca. This position will remain open until a suitable applicant pool has been received. We would like to thank all applicants for their interest; however, only those selected for interviews will be contacted.

Associate Manager, Corporate Services

Credit Union Deposit Guarantee Corporation

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment to join our Corporate Services department.

What you’ll do:

As Associate Manager, Corporate Services, you will contribute to the development, delivery and maintenance of the Corporation’s support requirements and governance and risk management frameworks. You will support the development of the Corporation’s business plan, and corporate compliance reporting. This position is responsible to:

Support human resources, including benefits, payroll, job evaluation, recruitment, compensation, and HR policies/procedures
Support corporate communications, including the development and execution of communication strategies, and the production of corporate publications
Develop and maintain the corporate records and information management program
Provide backup support to the finance and accounting function

What you’ll need:

A degree in business administration/commerce with three years related experience or an equivalent combination of education and experience.
Knowledge of Human Resources principles and best practices, Records Information Management principles, and the financial services industry
A professional designation or enrolment in CPHR would be considered an asset
Knowledge, experience and/or education in communication, operations management, finance, and accounting would be considered an asset
Ability to set priorities and manage multiple assignments within deadlines
Excellent communication, relationship management, and conflict resolution skills

The core competencies for these positions focus on teamwork, communication, relationship management, conflict resolution and problem solving.

What we Offer:

The salary range for this position is $75,000 – $93,749. We offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training, and development opportunities. For more information on the Corporation, please visit our website: www.cudgc.sk.ca.

To Apply:

Please submit your resume and cover letter stating competition AMCS-CUDGC by November 4, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Who are we?

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Branch Leader – Coach, Mentor & Lead our Front Line Team

Are you looking for a career that will allow you to motivate and lead a team of ambitious and dedicated employees. Are you driven to bring out the best in employees that you would coach, mentor and lead to ensure that their branches are meeting their deposit, investment, and growth targets all while staying compliant under the Anti Money Laundering Regulations? This is a critical and high impact role requiring a strong leader with the ability to effectively multi-task problem solve, adapt to change and have a willingness to travel.

Qualifications:
Experience and education in the financial industry is an asset. Ideal qualities include knowledge of the financial system, strong leadership skills and or supervisory experience. A motivated and confident individual able to adapt to change. You can efficiently and effectively prioritize and organize what needs to be done with high attention to detail. You believe in coaching and mentoring employees to success, growing and training individuals. You are committed to continuous learning.

The Credit Union/Organization:
Cypress Credit Union is a rural based community focused credit union with 6 branches assets over 200 million nearly 40 employees serving over 4000 members. Employee engagement is valued and there is always ample opportunity for career minded individuals. Our organization has branches in Burstall, Fox Valley, Richmound, Maple Creek, Tompkins and Consul all located in the Southwest corner of Saskatchewan.

The Communities:
Our main branch(Maple Creek) is located just minutes away from the beautiful Cypress Hills and the Alberta Border. The area and communities we serve have recreational opportunities ranging from full-service campgrounds, indoor pools, splash parks, 9-hole grass green golf courses, hockey and curling rinks ball diamonds and more. Schools are in all locations except Richmound and busing is available in that community.

If you are interested in becoming a part of our team please submit a resume on or before the 30th of September 2022, via email or mail to:

Cypress Credit Union Limited
PO Box 1060
Maple Creek, SK S0N 1N0 Canada
Attention: Cheryl Sulz
Cheryl.sulz@cypress.cu.sk.ca

We appreciate the interest of all applicants , however only those under consideration will be contacted.

VP, People and Culture

Position: Vice President, People and Culture

Stride Credit Union is a co-operative financial institution, operating in the best interests of our members and our communities. Because we are locally owned and operated by members servicing the needs of these members and potential members is our #1 priority.

Operating in nine branches across eight communities in the Central Plains region; Neepawa, Glenella, Austin, Gladstone, MacGregor, Oakville, Plumas and Portage la Prairie we offer a comprehensive line of financial products and services for any and every kind of member. Our primary objective is to provide friendly, personalized, innovative financial services with fair pricing to our members at all times.

What’s the Opportunity?

The Vice President, People and Culture reports directly to the CEO, and is responsible for leading the organizational development that supports the growth of both employees and the Credit Union by instilling and supporting a strong employee development and engagement culture.

They develop and implement the Credit Union’s people strategy and develop, source and implement the appropriate systems and learning programs in support of the strategy and culture. Additionally, this position leads the development and implementation of HR strategy, HR policies, practices and programs for employment, recruitment, compensation, benefits, employee development and employee profitability. They define and collect key performance metrics and data.

The VP, People and Culture ensures compliance with labour laws and regulations and acts as the key point of contact with government and other regulatory agencies. They actively participate at the senior management level and board level in the development and implementation of long-term strategic plans.

What you’ll get to do:
Leadership and Organizational Development

• Design, develop and implement initiatives that promote organizational effectiveness
• Monitor and evaluate the effectiveness of organizational initiatives
• Contribute to improvements in the organization’s structures and work processes
• Align organizational development programs with business strategies
• Develop and implement measurement systems and tools to enhance job performance
• Facilitate organizational change through training and development support
• Act as a resource for leaders and employees with questions on the performance management, coaching and career development
• Lead by example; aligns own behaviour with the organization’s vision and values
• Provide project leadership to major training initiatives, including the assembling and leadership of project teams
• Develop internal communication strategies that foster awareness, education, and engagement, and that reinforce the corporate brand

Employee Development
• Conduct organizational needs assessments to establish programming in conjunction with annual planning and budgets
• Design, develop and deliver programs based on generally accepted principles of adult learning, or recommend the selection of external training consultants as needed
• Provide coaching and post training support to ensure successful transfer of learning to the workplace
• Develop and implement measurement tools and processes ensuring participant and organizational feedback is documented and evaluated
• Identify and address learning gaps and develop strategies for correcting these gaps
• Assist employees in identifying career paths, establishing learning plans and activities required for achieving personal success and continued professional development
• Ensure arrangements are made for training schedules, facilities, trainers, participants, equipment and course materials
• Actively network with others in the credit union system and outside of the system to build relationships, gain new skills and improve brand recognition
Strategic Human Resources
• Ensure all Human Resources policies, programs and practices are in compliance with applicable labour legislation
• Oversee the development and administration of benefits programs, compensation structures as well as compliance and reporting functions
• Provide strategic leadership and consulting support to management for setting goals, policy development, staff allocation and management to ensure business goals are met
• Recommend and maintain an organizational structure and staffing levels to accomplish company goals and objectives
• Assess company culture and employee morale and provide recommendations on changes to accomplish company goals and objectives
• Assess and make recommendations for outsourced HR services
• Ensure confidentiality of employee files, all salary information, disability information, personal issues, terminations, recruitment information, and health benefit data
• Sustain professional and technical knowledge through workshops, seminars, associations, research and professional publications
• Oversee the Human Resources department and staff

Qualifications:

• Bachelor degree in Human Resource Management or work equivalency and C.P.H.R. designation
• A certificate in adult education or equivalent
• Demonstrated ability to manage HR strategy, leadership and organizational development, contracts, negotiations, and change
• Demonstrated knowledge of applicable employment, wage and salary laws and regulations and ability to interpret and comply with those able to analyze and assess training and development needs
• Excellent written and verbal communication skills
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Politically and culturally sensitive
• Sound leadership, staff management, and teambuilding skills
• Competent and current computer skills (Word, Excel, Web browsers, email, etc.)
• Superior interpersonal skills in dealing with direct and non-direct reports/Credit Union leadership/Board
• Proven relationship management and presentation skills
• Demonstrated project management skills
• Ability to respond rapidly to changing technology requirements and business need solutions

Why join Stride Credit Union?
We don’t mean to toot our own horn, but…
• Employees do what’s best for our members, no exceptions.
• We believe laughter in the workplace is a good sign.
• Enriching lives through financial services and community investment is what we are about.

In addition, we offer continuing professional development and a competitive total compensation package including benefits, pension plan, and performance-related incentive pay.

If this sounds like something you are up for, we want to hear from you! Please submit your Resume and cover letter to brent.budz@stridecu.ca, or Human Resources, 19 Royal Road North, Portage la Prairie MB R1N 1T9, Attention: Brent Budz. This posting will remain open until filled.

Vice President of Human Resources

The Opportunity

If you are a Human Resource professional looking for an opportunity to play a key leadership role in a progressive and growing organization and you have a passion for supporting and developing people, this is a role for you to consider.

As a member of the executive management team, you will be an active champion and voice of the culture and values of Weyburn Credit Union . You will be responsible for overseeing and assisting in the day-to-day administration and delivery of human resources programs and services to WCU’s employees. This includes recruitment, facilitation, employee engagement, employee relations, labor laws and legal compliance, change management, compensation, and benefits administration. You will be collaborating with other members of the HR team to support your fellow colleagues and meet the Credit Union’s strategic initiatives.

The Individual

The ideal candidate will:

Be a functional expert in human resources that is adaptable and flexible, and able to lead in a dynamic environment.
Be a key thought leader, who is innovative, solutions focused and be comfortable leading individuals and teams.
Have a reputation for openness, honesty, integrity and trustworthiness.
Have a leadership and management style that is positive, collaborative, consultative, honest, participatory, respectful and empowering
Be someone who values giving back to their community.

Qualifications

Bachelor’s degree in Business or Human Resources plus a minimum 8 years of progressive Human Resources leadership experience including 2 years in a senior HR Generalist or HR Manager role.
CPHR designation is desired.
Applied knowledge of the principles and methods of managing organizational change, and organizational development.
Strong personal ‘hands on’ leadership and management skills, with an exceptional ability to build and mentor strong teams, and to motivate and encourage continuous learning.
Strong communication and relationship-building skills with all levels of employees and management
Strong leadership skills, including the ability to collaborate closely with the leadership team, achieve results and change established systems
Demonstrated experience in applying creative solutions to address HR challenges while supporting the organization’s objectives
Effective written and verbal communication skills and strong ability to build relationships
Strong business acumen, judgment and decision making

What we offer

Competitive compensation package including base and variable pay.
Comprehensive employee benefit package is offered.
Generous paid time off including personal time, study time and vacation accrual.
Total Rewards Program including 7% matched pension contributions, wellness subsidy, discounted employee banking fees.

Check out our website to learn more about Weyburn Credit Union

https://weyburncu.ca

Check out the City of Weyburn website to learn more about our community

https://weyburn.ca

How to apply

If you are interested in this exciting opportunity, please submit your resume by email to nicole@knahr.ca

The closing date for applications is October 7, 2022. We would like to thank all applicants for their interest; however, only those selected for interviews will be contacted.

Human Resources Specialist

Human Resources Specialist

At Conexus, it’s not what we do, it’s how we do it.

Are you ready to make a move and work for a company that puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for an analytical individual that can think conceptually and enjoys problem-solving to come on board as our Human Resources (HR) Specialist. As a member of the Employee Experience team, the HR Specialist actively supports the Total Rewards Program and the management of the Human Resources Management System (HRMS).

How you’ll be spending your time

On a monthly basis and within the required timeframes, complete the pay calculations and required documentation for the commission pay programs and respond to related inquiries.
Support the Manager, Compensation with the administration of the annual compensation cycle including but not limited to market pricing, compensation surveys, annual merit increases, compensation plan design and analysis, incentive payments, budget and industry research.
Working with the HRMS Specialist, ensure the value and utilization of the HRMS by supporting the development, testing and execution of infrastructure advancement including module expansion, HR program development and integration (e.g. succession, performance development, recruitment), data correlation, etc.; while ensuring system integrity.
Provide input into the processes and policies to ensure efficient and accurate use of the system.
Ensure employee data is available to enable operational and strategic decisions/goals by customizing, enhancing, maintaining and utilizing HRMS functionality (e.g. reporting).
Participate in strategic projects to support the organization’s strategies and vision (e.g. workforce planning, system integration, budget, business intelligence, data sourcing/sharing, etc.).
Ensure proper handling of all personal and confidential records related to employee records are administered and maintained in accordance with privacy legislation, etc.
Assist in the development and maintenance of user documentation; including reporting capabilities for management.
Analyze formal test results to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws.
Process HRMS data transactions (employee changes, terminations, etc.).

The way people describe you

You have a keen eye for detail and are consistently accurate.
You are curious with a strong aptitude for problem-solving that enables you to assess situations and identify solutions that consider the needs of all stakeholders.
You are flexible and are excited to tackle new learning opportunities
You are a proactive, self-starter who is an expert at time management and adhering to deadlines.
You enjoy working independently while also collaborating with internal and external partners to accomplish your goals.
You value customer service and pride yourself on your ability to communicate effectively with all levels of the organization.

The experience you bring

3+ years of experience in a relevant or related industry such as human resources, accounting, or finance.
Post-secondary degree in a relevant or related field such as business or finance.
Proficient with Microsoft Excel and strong business writing skills.
Demonstrated ability to effectively identify, break down and solve complex business problems with appropriate levels of collaboration and support.
Knowledge and sound understanding of applicable federal and provincial legislation and regulatory requirements related to the areas of accountability such as the Saskatchewan Employment Standards Act and Saskatchewan Human Rights Code.
Experience with commission-based sales programs is an asset.

What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

Competitive compensation and benefits package.
Industry-leading work-life balance and rewards.
Formal and informal employee development.
Meaningful work that makes a real difference in our members’ lives.

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on September 20^th so apply now! If you have questions about this position, please contact Tahnee at tahnee.smerchynski@conexus.ca.

Human Resources Manager

Williams Lake and District Credit Union

Williams Lake, BC

Human Resources Manager

Williams Lake Administration Branch

Williams Lake and District Credit Union has an exciting opportunity for an energetic, people and service-focused leader to maintain and develop the Human Resources Function.

The Community

Williams Lake is just a one-hour flight or a scenic day trip (546 km) north on Highway 97 from Vancouver, making it very easy to access. Within a three-hour drive, residents can also access the major cities of Prince George to the north and Kamloops to the southeast. Whatever cannot be found locally is accessible within easy driving distance on major highways. Williams Lake has many amenities, including a modern recreation centre and pool, an extensive trail network for mountain biking and hiking, arts and culture activities delivered through many clubs and societies, the largest shopping area in the Cariboo Chilcotin Coast, and the opportunity for post-secondary education offered through Thompson Rivers University’s Williams Lake Campus. http://www.tru.ca/williamslake.html

Affordable real estate offers an opportunity to own land only minutes from town and the ability to purchase a home within city limits at very affordable prices compared to many Canadian cities. With all four seasons represented and significant sunshine hours (308 days on average), Williams Lake is ranked number 5 across Canada by weatherstats.ca for the highest number of sunny days during warm months. There is plenty to keep outdoor enthusiasts busy. Surrounded by over 800 lakes, the area is a fishing hotspot. The dry climate makes it more likely to experience the outdoors in the sunshine when hunting, hiking, mountain biking, kayaking or enjoying winter sporting activities.

Overall, Williams Lake offers an affordable lifestyle for the family or the young adventurer.

The Opportunity

This is a hands-on mid to senior generalist role and the successful applicant will be appointed at an appropriate level based on experience. The position will report to the CEO at the senior level and a Senior Administration Manager at the mid-level.

The position is available due to an approaching retirement, and we would like to make an appointment in August 2022 to allow an overlap for handover of responsibilities early in 2023.

Responsibilities include:

Manage the credit union human resource systems and programs
provide advice and counsel to managers on various provincial and federal regulations, corporate policies and procedures, compensation, benefits, training and development, and employment
deliver, enhance a strategically aligned total human resource program including recruitment, performance management, coaching, employee development, succession planning, staff recognition and involvement, learning and development, career planning and compensation and benefits systems that support the organization’s strategic direction
administer the credit union benefits plans and deal with external suppliers
administer and develop human resource policies and procedures
Work with payroll in administration of compensation and benefits
designated the credit union’s Privacy Officer

Job description https://www.wldcu.com/media/1891/managerhr.pdf

As the ideal candidate a post-secondary qualification in Human Resources Management or Administration is required with 7-9 years’ experience as a generalist more recently in a mid to senior role. A CPHR designation and achievement of related designations through cuSource, CUIC, or other industry related education sources is recommended.

We offer a competitive compensation package, including benefits, commensurate with experience and qualifications.

Interested applicants may submit a resume and cover letter, in confidence by, July 8, 2022, to:

Manager, Human Resources

Williams Lake and District Credit Union

139 North 3rd Avenue

Williams Lake, BC V2G 2A5

Fax: (250) 392 4361

E- mail: resume@wldcu.com

Williams Lake and District Credit Union thanks all applicants for their interest. Only those applicants being considered will be contacted.

For more information on Williams Lake and District Credit Union, please visit our website at

www.wldcu.coop.

General Manager, Insurance

Northern Savings Insurance Services, our insurance subsidiary, has an exciting career opportunity. Our current opening for a full time General Manager, Insurance may just be what you have been waiting for. General Manager, Insurance, is the leader of an insurance division and one business unit. The role oversees the daily operations of an insurance office as well the overall subsidiary’s performance.

Primary Purpose

The General Manager, Insurance provides strategic leadership to a multi-branch insurance agency including recommending and implementing strategies and programs to develop and grow the business. Will be responsible to lead the provision of exemplary customer service, provide for engagement of employees, manage the operations to be efficient and effective, take action to mitigate current and emerging risk, and provide for financial health of the unit while contributing to the operational and financial health of Northern Savings Insurance Services and the Credit Union as a whole.

The General Manager, Insurance professionally demonstrates positive leadership within their business unit and insurance division, the Credit Union and externally in the community. The role is responsible to develop and implement strategic and operational business objectives related to the delivery of insurance services. They are accountable for producing insurance specific financial results and customer service excellence. This role acts to inspire employees of Northern Savings Insurance Services to produce results that are in the best interest of the Credit Union, while respecting the needs of its customers and members. The General Manager, Insurance leads the development and training of employees so that they can meet their goals and achieve their maximum potential

Key Accountabilities

Knowledge of Market and Industry:

Maintains knowledge of internal and external insurance market with regards to services, products, rates and fees.
Maintains knowledge of economic factors and their implications for the business.
Maintains awareness of competition in the market.
Maintains knowledge of Credit Union products and services in order to refer customers to the branch, Businesses Services and Financial Planning.
Provides leadership recognition for the Credit Union through the identification of subject matter experts at Northern Savings who can share their knowledge in the community at local events or engagements
Identifies initiatives to facilitate the Credit Union’s corporate social responsibility in the community and works with staff and community leaders in fulfilling commitments.

Customer Service:

Organizes the delivery of products and services to achieve customer service excellence.
Monitors the changing customer needs and expectations and adapts to those needs.
Ensures professional image of business unit to members and internal customers.
Collaborates with staff in addressing services issues and customer concerns.
Advises Corporate Office on challenges in delivery of products and services to maximize customer service and on changing member needs and expectations.
Is an advocate for Northern Savings Credit Union in attracting new members in order to build the membership base.
Actively seeks new customers for the insurance subsidiary and actively seeks to provide additional insurance for a customer’s full needs.

Employee Engagement:

Builds a positive, capable team to meet the mandate of the business unit.
Builds a positive work environment that is motivating to staff.
Works with direct reports in establishing annual personal goals and targets and supervises progress on meeting or exceeding those goals.
Provides coaching to enhance employee performance with respect to sales, quality of customer service, processing and delivery of policies, handling of claims, and interpersonal skills.
Establishes performance targets for agency branches; monitors performance and provides coaching and direction o agency branches to facilitate achievement of goals.
Fosters a culture consistent with the Credit Union’s values and service philosophy.
Delivers effective ongoing performance feedback for staff.
Identifies training and development needs to assist knowledge level of staff and facilitates delivery.
Collaborates with management team colleagues and with Corporate Office staff and leaders.

Operational Effectiveness:

Provides for effective functioning of Northern Savings Insurance Services and attaining stated objectives.
Identifies process improvements and implements such within unit and shares with other applicable units and with Corporate Office.
Facilitates communication between senior management and staff.
Contributes to the setting of the business unit’s strategic direction.
Addresses day to day administrative issues on a timely basis and facilitates resolutions.
Proactively identifies inherent risk to products and operations and implements appropriate risk responses to mitigate to acceptable tolerance.

Risk Management and Financial Health:

Sets unit objectives that are aligned with Credit Union’s strategic direction.
Actively monitors level of policy renewals and new policies, commissions, and expenses and takes action to meet established financial goals and/or advising sound reasons for adjustments required.
Provides referrals to other business units, i.e. Retail, Business Services, Financial Planning.
Ensures operations meet compliance and regulatory requirements as well as abiding by corporate level policy.
Proactively identifies inherent risk to products and operations and implements appropriate risk responses to mitigate to acceptable tolerance.
Maintains approval authority for transactions outside staff limits and delegate appropriate limits to staff members.

Minimum Qualifications

Education:

Completion of post-secondary education required.
Completion of sales training required.
Level 3 Nominee License

Experience:

Previous insurance sales and service experience is required.
Requires an advanced knowledge of insurance products, services, and regulations
Previous leadership experience is required.
Combination of education and/or experience will also be considered.
Demonstrated past community involvement is preferred.

Skills:

Effective coaching skills, strong leadership behaviours that motivate and inspire others to achieve directed outcomes and goals. Demonstrated sales skills.
Expert knowledge of insurance products and services required.
Expert knowledge of insurance software applications is required.
Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
Ability to communicate and liaise professionally with customers, potential customers, community groups and co-workers while maintaining confidentiality.
Working knowledge, skills, and experience in Microsoft Office.

Travel is a requirement of this position.