Occupation Types: Lending – Retail

Contact Centre Advisor

A view of SASCU's Uptown building, which includes its Contact Centre.
A view of SASCU’s Uptown building, which includes its Contact Centre.

This is a great opportunity to join a growing and enthusiastic team!

Create your future at SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Contact Centre Advisor, you will build deep relationships with members, first by seeking to understand what is important to them, and then by providing customized, advice-driven solutions that will guide them on their financial journey. This position requires a high level of interpersonal skills to engage members and provide service delivery through contact channels.

 

What you’ll do:

  •  Advise members on a full range of deposit and investment products and services (including new accounts, cards, term deposits, and registered products) for an assigned portfolio.
  • Advise members on personal and small business lending products and services (including mortgages, personal loans, lines of credit, credit card application, and associated insurance products).
  • Interview loan applicants, analyze their finances, and make recommendations.
  • Service and manage estate accounts within an assigned portfolio.
  • Partner with other SASCU department specialists to provide comprehensive advice to the member.
  • Undertake assigned administrative duties including regular and ad hoc reporting, audits, and preparing routing correspondence.
  • Provide support to Contact Centre Specialists as required.

 

What you’ll bring:

  •  One year of post-secondary education or equivalent, plus 2-4 years financial services experience with demonstrated sales skills.
  • Excellent interpersonal skills, including written and telephone communication.
  • Strong problem-solving and analytical ability.
  • Proficiency with technology including Microsoft Office and Customer Relationship Management software.
  • Commitment to continuous learning and self-development.

 

This position is full-time, working five days per week within the business hours of SASCU’s Contact Centre. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know!

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

 

A note on COVID-19:

Additional safety precautions have been put in place to protect SASCU staff and the public. More details can be found here: sascu.com/covid-19-response. Further information will be provided later in the recruitment process.

 

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Lending Services Officer

LENDING SERVICES OFFICER

NORTH VALLEY CREDIT UNION

THE POSITION:

Due to a recent opening in our lending department, North Valley Credit Union is seeking the services of a qualified Loans Officer. The successful candidate will report directly to the Loans Manager.  Responsibilities will include duties typically associated with the lending function such as interviewing members, monitoring portfolio performance and focusing on growth opportunities. Those applying for this position must be fully competent in consumer and residential mortgage lending and in commercial underwriting and analysis.

QUALIFICATIONS:

· Minimum grade 12 diploma supplemented by direct lending training and experience

· A record of completing both formal and informal training and self-development courses

· Strong business development and relationship management skills

· Proven ability in portfolio management

· Strong written and verbal communication skills are a must

· Competence in both consumer and residential mortgage lending

· Must be skilled at commercial loan underwriting and analyzation

· A working knowledge of syndicated loans will be an asset

COMPENSATION:

The level of compensation provided will depend upon qualifications and experience. We offer a competitive and comprehensive compensation package, which includes an 8% matched defined contribution pension plan as administered by the Co-operative Superannuation Society.  This position will also qualify for participation in a very generous, un-capped variable pay-profit sharing program that is industry leading within the credit union system of Saskatchewan.  A full range of employee benefits are provided including medical, dental, life insurance and more. Access to an annual training budget to enable you to grow in your position.

PERSONAL ATTRIBUTES:

We are seeking an individual with an upbeat and optimistic personality. One who finds it easy to get along with fellow workers and the membership at large. Someone who communicates well and supports others and is fully capable of operating and succeeding within a diverse group of employees. Ideally, you will be someone who is fully engaged in the business of the company.

THE CREDIT UNION:

North Valley Credit Union is a single branch operation located in the Town of Esterhazy. Total assets under administration are approaching $ 115 million. NVCU has the highest risk-weighted capital ratio of any credit union in the province combined with some of the lowest delinquency ratios. The staff complement is 11 FTE.

THE COMMUNITY:

Esterhazy is located north of the Qu’Appelle valley, 73 km from the Manitoba border and 90 km southeast of Yorkton. It has a population of approximately 2,800 and is a full service community. Located within our community is a hospital, medical clinic, dentist, part-time Chiropractor and Optometrist, an RCMP detachment and K-12 schools plus a daycare centre. Other amenities include a 9-hole grass green golf course, curling and skating rinks, three gymnasiums including an Anytime Fitness facility, outdoor aquatic centre, children’s park, walking trails, museum, library, Potash Interpretive Centre and bowling alley.  It also has a strong retail sector consisting of three pharmacies, two grocery stores, three convenience stores, a hardware store, bargain shop and several restaurants. The potash mines in the immediate area are expanding and this increased economic activity bodes well for the future of this geographic region.

Please submit your resume to:

Chandra Preece, Loans Manager

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