Occupation Types: Member/Customer Services

Lending Services Supervisor

Reporting to the Manager of Lending Services, the Lending Services Supervisor is a member of the management team.  They will ensure department needs are met through leadership, supervision and auditing, while maintaining a complex lending portfolio, including agriculture and commercial files.  The incumbent has direct oversight of the Lending Administration team.  The incumbent will ensure all activities are in compliance with sound business practices, legislation, regulations, policies and procedures.

The incumbent will primarily work out of the Quill Lake Branch and will be required to travel to our Kelvington and Jansen branches.  They will also travel within and outside of our geographic trading area to meet our current and future members’ financial needs.  At Accent Credit Union, we value our members, and take pride in building strong, lasting relationships.  We love to see our members succeed both personally and professionally.  Your expertise in this area will be considered an asset.

At Accent Credit Union, we take care of our employees.  We offer a competitive compensation structure including; a generously matched Pension Contribution policy of 7-9%, paid vacation where the accrual calculation is tiered based on your years of service and paid sick leave, a variable compensation program, in addition to our company group benefit program.  In addition, our employees are entitled to participate in our Wellness Program, Volunteer Program, and to have their birthday off work, each year!

Additional perks as an employee of Accent Credit Union include, staff account benefits including preferred lending and deposit rates.  We observe Easter Monday and the National Day of Truth and Reconciliation as statutory holidays.

We would love to discuss this employment opportunity with you and invite your inquiries by phone or in person to learn more about this chance to join our Accent family!

Qualified applicants are invited to send their Cover Letter and Resume in confidence to hr@accentcu.ca by June 4, 2025 to:

Attn: Lacey Nicholls, Human Resources Administrator
Accent Credit Union
Box 520
Quill Lake, SK
S0A 3E0
306.383.1139

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Small Business Advisor

Small Business Advisor – Permanent Full-Time

 

The Small Business Advisor has expertise in credit analysis, financial advice, portfolio management and relationship management to contribute to the success of our members and the growth of our credit union.

We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members’ needs. The key responsibilities for this role include:

  • Foster strong relationships with small and medium size business and agriculture members, providing ongoing financial guidance and support
  • Work closely in a collaborative team environment with all staff to meet members’ financial needs (known and unknown)
  • Provide and cross-sell high quality financial products and services through proactive contact with the intent of increasing member wallet share
  • Analyze loan applications for data integrity, potential fraud, and creditworthiness
  • Maintain up-to-date knowledge of all credit union products and services as well as relevant policies and legislation, regularly reviewing literature and attend product update meetings and seminars/webinars
  • Utilize digital solutions to create efficiencies, simplify member’s banking needs, and enhance the member experience.
  • Must have the ability to travel to and cover regionally as required.
    • Innovation’s Travel Practice Guidelines will be followed.

Qualifications:

  • Completion of some post-secondary education (such as finance, business management, agribusiness, or a related field) and/or completion of related specialized lending courses.
  • 4+ years of relevant experience in relationship banking with knowledge and experience in small business lending, credit analysis, and loan underwriting
  • Proven business development, attention to detail, sales, and service skills
  • Demonstrated commitment to continuous learning and development
  • Are a person that values Accountability, Integrity, and Respect.
  • Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

ABOUT US

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference! Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Member Services Representative

Luseland Credit Union is looking for a full-time individual who is able to recognize member needs, promote and cross sell credit union products and services, and has the ability to process a variety of financial transactions.

Luseland Credit Union Limited is committed to providing friendly, quality and professional financial services. Salary will be commensurate with experience, qualifications and competency. LCU has a competitive salary and benefits package including a variable pay and employee loan program.

We appreciate the interest of all applicants; however only those under consideration will be contacted. Applications close Friday, February 28, 2025.

Submit your resume to: Alyssa Underdahl, Office Manager Email: alyssa.underdahl@luselandcu.com

VP of Member Experience

Are you a visionary leader with a passion for delivering exceptional member experiences? Radius Credit Union is seeking a dynamic Vice President (VP) of Member Experience to drive innovation, enhance member satisfaction, and lead a high-performing team. If you’re ready to make a lasting impact in a forward-thinking and community-focused organization, we want to hear from you!

Job Profile:

Radius Credit Union is seeking a full-time VP of Member Experience to join our team, effective immediately. This position can be based out of any of our eight branch locations and will involve periodic travel to all branch locations.

Key Responsibilities:

Reporting directly to the Chief Operating Officer, the VP of Member Experience will:

  • Build and lead the member service and investment team to deliver quality member service while achieving organizational goals.
  • Oversee and direct the wealth management functions, strategies and operational plans for Radius.
  • Develop and oversee adherence to organizational policies and standards as they relate to member service, wealth management and fraud.
  • Foster a collaborative environment among member service staff, working closely with supervisors, management and executive leadership to strengthen teamwork and enhance organizational collaboration.
  • Support the achievement of the organization’s goals and strategic initiatives through effective leadership and management.
  • Lead the organization’s Fraud Management team to mitigate risk, develop fraud prevention strategies, and oversee fraud investigations.

The VP of Member Experience will also oversee a full range of performance management responsibilities, including:

  • Setting goals and providing coaching, development, and performance evaluations.
  • Motivating and recognizing staff contributions.
  • Assessing staffing, scheduling, and training needs to support team success.

Qualifications

Our successful candidate will have seven plus years of related experience and/or education in the financial industry. Ideal qualities include:

  • High-level knowledge of financial industry, trends and credit union advantages.
  • Proficient in business development and leadership.
  • Wealth Management & Investment experience is required, including working knowledge and understanding of investment services and registered products.
  • A commitment to self-development, self-motivated and able to work independently to guide a team of individuals to ensure branch activities align with the strategic corporate objectives.
  • A collaborative work style and excellent communication and interpersonal skills with a desire to share time, expertise and success with others.

The Credit Union/Organization:

Radius Credit Union is a rural based community focused credit union with eight (8) branches, assets over $600 million and nearly 60 employees serving 5900 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities.  Employee engagement is valued and there are many opportunities for growth for career minded individuals. Our organization has branches in Avonlea, Ceylon, Earl Grey, Ogema, Pangman, Radville, Tribune and Torquay.

Compensation:

Radius Credit Union offers a competitive compensation package including a 7% matched defined contribution pension plan administered by the Co-operative Superannuation Society, participation in a Variable Incentive Program, a full range of employee benefits including medical, dental, EAP and life/disability insurance.

Join a dynamic team committed to member success and community growth! To become a part of the Radius team please submit your resume, in confidence, by February 26, 2025, via email or mail to:

Radius Credit Union

PO Box 339

Ogema, SK    S0C1Y0

Attn: Michelle Leonard, HR & Marketing Coordinator

michelle.leonard@radiuscu.com

 

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

Branch Manager

Synergy Credit Union is dedicated to providing outstanding service and value to our members, with a focus on fostering financial wellness and community well-being. As a trusted financial institution, we’re proud to support our members with a wide range of financial products and services. We’re seeking an inspiring Branch Manager to lead our Neilburg and Marsden locations to success.

Reporting to the Regional Manager, Business Development, the Branch Manager will be responsible for overseeing the daily operations and ensuring the delivery of exceptional member service. You will lead a team of dedicated professionals, guiding them to achieve individual and collective performance goals while fostering a culture of service excellence. In this role, you will also be responsible for contributing to the growth and success of Synergy Credit Union through business development, relationship management, and operational leadership.

As we grow and continue to meet the evolving needs of our members, we’re looking for someone who is passionate about delivering exceptional service, fostering a collaborative environment, and driving operational excellence. Join Synergy Credit Union and help us make a positive impact on the lives of our members!

 

Key Responsibilities

Leadership and Team Development:

  • Lead, mentor, and motivate branch staff to achieve performance goals and maintain high employee engagement.
  • Oversee performance management, development opportunities, and coaching to help team members succeed.
  • Build and maintain a positive and collaborative branch culture.

Business Development and Relationship Management:

  • Drive business growth through effective sales and service strategies.
  • Promote products and services to members, identifying opportunities to meet their financial needs and enhance the member experience.
  • Build relationships within the community and with referral sources to strengthen Synergy’s presence and grow the business.

Community Engagement:

  • Represent Synergy Credit Union in the community by fostering relationships with local organizations and groups.
  • Lead or participate in community events and initiatives that align with Synergy’s corporate social responsibility goals.

Operational and Risk Management:

  • Manage day-to-day branch operations with a focus on efficiency, service quality, and risk management.
  • Ensure adherence to credit policies and procedures, including loan evaluations, collections, and audits.
  • Monitor branch operations regularly to identify areas for improvement and implement corrective actions when necessary.

 

Qualifications

  • 4 – 6 years of related leadership experience in retail banking or financial services.
  • Post-secondary degree or diploma in business or a related field, or an equivalent combination of education and experience.
  • Prior leadership or supervisory experience is preferred.
  • Strong understanding of financial products, services, and risk management processes.
  • Mutual Fund Accreditation or successful completion of accreditation within 3 months of hire is required.
  • Branch Compliance designation, CFP or PFP designation, and credit union-specific courses (such as CUIC 210) is an asset.

 

What do we offer?

  • A rewarding leadership position with opportunities for professional growth and development.
  • Competitive compensation package, benefits and pension.
  • Preferred rates on our products and services.
  • A supportive and dynamic team environment.
  • The chance to make a meaningful impact in your community.

 

If you don’t identify perfectly with the list above but are interested, we encourage you to apply. Submit your cover letter and resume to careers@synergycu.ca, by end of day on February 9, 2025, referencing competition #251602 in the subject line.

 

More details

  • Status: Permanent, Full-time
  • Hours of Work:5 hours weekly. This position is expected to work with a high degree of flexibility in hours of work and travel.
  • Location: This position is responsible for two rural branches. Regular travel to Marsden Branch is required to ensure key responsibilities are met for both.
  • Salary: $89,000 – 111,300 per annum

 

A little more about us

Synergy Credit Union is a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers (members) trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities – for families, schools, youth groups – you name it. We are proud to serve more than 27,000 members and have reached over $2.5 billion in assets.

We were named one of Saskatchewan’s Top Employers for the 7th consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg and Paradise Hill.

 

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

 

Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

 

Find out more about us!  https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Member Experience Specialist

Member Experience Specialist (with a focus on lifetime pensions)

About us

Here’s your chance to build your career and let your expertise shine with the CSS Pension Plan, one of the oldest and largest multi-employer, multi-jurisdictional defined contribution pension plans in Canada. Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in Saskatoon, Saskatchewan, provides its membership with pension, investment and retirement services. With $5 billion in assets, CSS Pension Plan serves 300 employers and 57,000 current and past co-operative and credit union employees across Canada, including over 9,000 retirees. In addition to administering the CSS Pension Plan, CSS supports and serves our co-operative industry by providing defined benefit pension plan investment and administrative services, pension and retirement income planning services, and expertise in these areas.

About the role

We are in search of a technically inclined, motivated, and conscientious individual to join our team as a Member Experience Specialist. The successful candidate will primarily focus on the senior administration of defined benefit and defined contribution pension plans. This role will involve supporting the full lifecycle of a pension plan member, particularly those who are or will soon be receiving retirement income pension and benefits from our programs.

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside the box, and can pivot between competing priorities and complex matters. You will bring to the team a strong sense of quality member service, a belief in empowering others, and an understanding of the value of the co-operative system. The successful candidate will develop a strong understanding of our pension benefit provisions, policies, and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration,” which represent the values of “Respect, Commitment, and Communication.” This supportive environment ensures that every team member feels valued and part of a community.

Key Responsibilities

You will care for our members’ journeys by:

  • Supporting retiring members by onboarding them into retirement income products (e.g., lifetime monthly pensions, variable benefit pensions, and defined benefit pensions) and supporting the membership through their retirement years in understanding their pension income.
  • Supporting the overall membership in the administration of their pension and retirement inquiries and submissions.
  • As the dedicated liaison between our defined benefit stakeholders, CSS and the membership, your role is crucial in ensuring that our members’ needs are met and their concerns are addressed, making you an integral part of our organization.
  • Showing responsibility for the team and culture.

Skills and Abilities

You will bring your best you to the office, supported by:

  • Excellent pension administration skills, with knowledge and experience in lifetime, variable, and defined benefit pensions.
  • Excellent customer service and communication skills, including communicating complex information in a straightforward manner.
  • Superior organization, administrative, and problem-solving skills.
  • Advanced computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, and the ability to generate and analyze reports and information.
  • Must be flexible and manage high work volumes and conflicting priorities to meet deadlines.
  • Self-directed but recognizes the importance of relationship-building within the team and across the organization.

Qualifications

You will have education and experience to back you up:

  • A post-secondary degree in business administration, commerce, or finance, and
  • Five years or more experience with financial transactions or pension or benefits administration, focusing on customer service and financial analysis.

If not already completed, the completion of the Pension Plan Administration Certificate (PPAC) program will be required within 18 months from the hire date.

A combination of equivalent education, training, and experience may be considered. Possession of a Pension Plan Administration Certificate is considered an asset.

To Apply

 

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan

Attn: Supervisor, Member Experience

Email: hr@csspension.com

Competition closes: January 31, 2025

(The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, flexible work arrangements, a competitive salary, a pension (CSS Pension Plan), and a benefits package.  This position may qualify as an on-site, hybrid, or remote opportunity.

Applicant information is collected and maintained under CSS’ Privacy Policy (please see website for more details).  Background checks will be completed on successful candidates.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

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