Member/Customer Services – Credit Union Careers

Supervisor Member Advisor

SUPERVISOR MEMBER ADVISOR

Permanent Full-Time

Closes February 8

North Battleford Advice Centre

* Varied shifts that include evenings, Saturdays and Sundays

Annual Wage: $57,454 – $71,817

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: This position would appeal to anyone who strives to go above and beyond in providing world class financial services by building trust to help simplify our members lives. How does one do this? Glad you asked!

A Supervisor of Member Advisors does the following:

Coach and mentor staff to exceed member experience standards, while developing a strong team environment
Lead team in the adoption of the Omni-Channel Delivery System
Oversee sales plan, ensuring targets and service standards are met
Oversee effective portfolio management
Manage all Member Advisors scheduling
Ensure all Member Advisor activities are originated within legislation, policy, practices and organizational values
Ability to manage employees in the Advice Centre and Virtually
Perform the duties of a Member Advisor

The ideal candidate has a solid understanding of the duties and functions of Member Advisor roles (digital and front-line) to aid in identifying areas to provide top end solutions to the organization. A natural desire to want to teach and share knowledge is associated with someone in this role. An investigative mindset is at play to be able to resource solutions to issues that are arising with a proactive approach for resolving for the future. Inherently, this person seeks to find efficiencies, to produce sales and thrives in change situations. This individual loves technology, uses our alternate/omni channels personally, and aspires to be an impactful leader.

Why Should You Apply?

Minimum of one year of related post-secondary education and 4 – 6 years’ of financial services experience or an equivalent combination of education and experience
Diploma or degree in a related discipline (Business Administration, Commerce, Technology Management, Marketing, etc.) would be an asset
Proven success in leading teams
Completion of sales and/or supervisory training would be considered an asset
Strong computer and technology skills (Microsoft Office 365 programs, Skype, Omni solutions etc)
Demonstrated commitment to continuous education and personal development

Interested?

CLICK the Apply Today button 🙂

Manager – Member Advisors

MANAGER MEMBER ADVISOR
Permanent Full Time

* Varied shifts that include evenings, Saturdays and Sundays on call

Cut Knife, Wilkie, Meota and Hafford and Digital Advice Centre

Closes January 31st

Salary Range: $72,021 to $90,026 annually

At Innovation Credit Union, we redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, our communities and our people. Now that’s responsible banking!

Are you driven by creating solid relationships with a passion for proactively building and growing your skillset to help your team achieve their goals?

Are you adept at identifying what’s needed to help support our effort to provide world class financial service wherever our members are and whenever they need us?

Are you motivated by working to elevate our people, business units and organization by providing exceptional, timely advice and guidance and through promoting accountability and leadership across the organization?

Does being part of strong sales team in an award winning organization intrigue you?

Do you thrive in a digital world and are you inspired by the vision to be the most responsive and innovative financial service organization?

Are you motivated to be part of an exciting journey to become one of Canada’s first Federal Credit Unions, providing Innovation Credit Union the unique ability to seamlessly provide service to members all across Canada?

If these sound like what you want out of a career, please read on….

Reporting to the Vice President Member Advisors, this position will oversee the daily activities of our Member Advisors in the Cut Knife, Wilkie, Hafford and Meota and Digital Advice Centre, providing coaching and development of the team to ensure exceptional member service be it digitally or face-to-face. The position is responsible for developing and implementing service strategies to expand the client base, enhance member relationships, manage the member service process, and enhance the integration of these services with the credit union.

The Manager Member Advisors does the following:

Coach and mentor staff to exceed member experience standards, while developing a strong team environment
Lead team in the adoption of the Omni-Channel Delivery System
Oversee sales plan, ensuring targets and service standards are met
Oversee effective portfolio management
Manage all Member Advisors scheduling for related Advice Centre
Ensure all Member Advisor activities are originated within legislation, policy, practices and organizational values
Ability to manage employees in the Advice Centre and Virtually
Perform the duties of a Member Advisor

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have 2 Years post-secondary education in related field and all courses required of the Relationship Manager/Credit Specialist roles
You have a minimum 5-7 years’ experience in relationship banking with knowledge and experience in all areas
Proven high standard of verbal and written communication skills and attention to detail
Proven collaboration skills with the ability to build relationships with various stakeholders
Proven ability to manage cross functional projects and prioritize deliverables to meet deadlines
Knowledge and understanding of the regulatory environment that impacts the financial services industry
Demonstrated commitment to continual professional development

Interested?

CLICK the Apply Today button 🙂

Salary Range: $72,021 to $90,026 annually

Manager of Member Experience

The Person: You are the Swiss Army Knife of the Member Experience Team. You are multi-functional, adaptable and have a wide range of tools to take on questions about products, services, and offerings. Service is your handle. You help guide members through their various life stages and you guide your team in helping those members. You know how to cut through the competition to show value in dealing with the credit union. You are the driver of your teams’ success which ultimately leads to credit union success.

The Position: The Manager of Member Experience is a full-time permanent position. Experience in front line financial service operations is strongly preferred, and member-service orientation and team leadership skills are essential to success in this role.

Relevant education and financial work experience are required, with a preference for a credit union background. Unity Credit Union offers a competitive total compensation package including attractive employee benefits with matched pension contributions; salary will be commensurate with experience and qualifications.

Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:

Provides leadership ensuring an exceptional, consistent, quality member experience, focused on building member relationships through successful, proactive member service and product delivery.
Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
Provides overall management and direction of member experience policies, procedures, and objectives.

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 5000 members. Unity Credit Union is dedicated to finding and developing the right people and achieving our strategic intent of being an employer of choice.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, and a new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com

Interested applicants should submit a cover letter and resume by email to:
Shauna Hammer, Human Resources Advisor
Email: shauna.hammer@unitycu.ca

We thank all applicants in advance for their interest. Only those under consideration will be contacted.

Senior Advisor

This is a great opportunity to build your professional career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Senior Advisor, you will build deep relationships with members by learning what is important to them and then providing customized, advice-driven solutions that will guide them on their financial journey.

What you’ll do:

Advise members on a full range of deposit and investment products, including new personal and business accounts, mutual funds, registered products, and term deposits.
Offer personal and small business lending products and services, including mortgages, personal loans, lines of credit, credit cards, and associated insurance products.
Service and manage an assigned portfolio of estate accounts.
Interview loan applicants, analyze credit information, and make recommendations on creditworthiness.
Identify and pursue opportunities within an assigned portfolio and through referrals, connecting members to colleagues when appropriate to ensure the members’ financial needs are fully met.
Demonstrate a strong knowledge of the financial planning process by partnering with organizational specialists who can assist members with customized financial solutions.
Take a lead role in promotions and other activities to build the membership base and have a positive impact on the community.
Take personal responsibility for delivery of the SASCU Member Experience and contribute to creating a warm and welcoming environment.

What you’ll bring:

Two years of post-secondary education or equivalent.
4 to 6 years of progressive experience, including cash, investments, and lending services.
Registration as a Mutual Funds Representative, or enrollment in the Investment Funds in Canada (IFC) course within 3 months of attaining position, with the intention to register as a Mutual Funds Representative.
Strong sales record, with an aptitude for business development and relationship building.
Ability to quickly learn SASCU products and services, policies and procedures, as well as branch and specialist roles.
Demonstrated leadership ability.
High level of ownership, accountability, and initiative.

This is a full-time position working 5 days per week within the operating hours of the branch. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Financial Planner

This is a great opportunity to join an established and well-respected wealth management team!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Shuswap community. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive compensation plan, and perks such as reduced banking fees, comprehensive benefits, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Financial Planner, you will deliver professional financial advice, primarily in the form of investment, retirement, and estate planning, to SASCU members and clients. The Financial Planner enacts the SASCU Member Experience by identifying member needs, building sound financial plans, and partnering to actively promote the growth of all SASCU products and services.

What you’ll do:

Build and maintain a book of business by sourcing new business, building relationships with other SASCU business lines, and developing existing member and community relationships.
Prepare and present financial strategies appropriate for the achievement of clients’ specific goals and objectives.
Provide comprehensive investment, insurance, and financial advice to educate the client and enable them to make sound financial choices.
Sell investment, insured investment, and life insurance products.
Build high-trust member relationships by consistently following through on commitments, being proactive with client contact efforts, and providing value-added financial advice that enables the client to improve their financial position over time.
Partner with credit union peers through referral or joint client meetings to consolidate business held elsewhere and provide the right product at the right time.
Support branch initiatives to build membership base, attract new business, and have a positive impact on the community.
Understand and apply all internal and regulatory policy, procedures, and controls to meet compliance requirements and mitigate risk.

What you’ll bring:

Completed post-secondary education.
At least 5 years of financial industry experience in a fast-paced professional sales role.
CFP, IFIC, and LLQP qualifications (or equivalents). Additional industry designations or specializations are an asset.
Professional level knowledge of Canadian investment, insurance, and financial planning products, strategies, and concepts.

You’re perfect for this role if you have:

A proven record of achieving and exceeding sales objectives.
Understanding of regulatory and compliance policies and procedures.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
High levels of ownership, accountability, and initiative.

This is a full-time Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

Investment Specialist

We are seeking an experienced, full-time Investment Specialist to be based out of our Torquay & Tribune Branches. Reporting to the Manager of Wealth & Investment Services, the Investment Specialist will deliver financial planning and investment solutions to our members, helping to secure their financial future. Responsibilities include meeting with current & potential members to provide investment advice, relationship management, and administering estate accounts. This position will proactively develop and manage a portfolio of member relationships, growing business through providing exceptional member service, ensuring all legislative, compliance and policy guidelines are adhered to. The Investment specialist will cross-sell the full range of credit union products and submit referrals to other departments or specialists as necessary.

Looking to expand your career? We will consider hiring the right candidate for an Investment Specialist Trainee position. An Investment Specialist trainee must be a motivated individual with some financial education/experience and a commitment to the financial services industry & credit union system. A Trainee will work with our experienced Investment Team and management to kickstart their career. A trainee will also commit to attaining an approved mutual fund license within a specified time period.

Preferred/Ideal Qualifications:
• 2-4+ years of experience
• 1+ years Post-Secondary Education in related field (a combination of education and experience will be considered)
• Mutual Funds License (or willing to obtain)
• Proven success working in a sales, service and goal oriented environment.
• Highly motivated with excellent interpersonal, communication, and time management skills.
• A demonstrated commitment to ongoing professional development.

The Credit Union / Organization:
Radius Credit Union is a rural based community focused credit union with seven (7) branches, assets over $465 million and nearly 50 employees serving 4700 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities. Employee engagement is valued and there is ample opportunity for growth for career minded individuals.

The Communities:
Radius Credit Union has seven branch locations in Avonlea, Ceylon, Pangman, Ogema, Radville, Torquay and Tribune. We have been serving the area for over 60 years! All branch locations are based in rural southern Saskatchewan Towns and Villages. Each of our communities have varying amenities, recreational facilities and services. With major shopping and service centers within a 1- 1.5 hour drive.

Compensation:
Radius Credit Union offers a competitive compensation package including a 7% matched defined contribution pension plan administered by the Co-operative Superannuation Society, participation in a Variable Incentive Program, a full range of employee benefits including medical, dental, EAP and life/disability insurance.

If you are interested in becoming a part of our team, please submit your resume, in confidence, on or before December 24, 2021 via email or mail to:
Radius Credit Union Box 339 Ogema, SK S0C 1Y0 Attn: Michelle Leonard, HR & Marketing Coordinator michelle.leonard@radiuscu.com

Posting will remain open until a suitable candidate has been hired. We appreciate the interest of all applicants; however only those under consideration will be contacted.

Digital Wealth Specialist

Permanent Full – Time

Closes December 3

Annual Salary: $57,453.60 to $71,817.00

Anywhere in Saskatchewan

Flexible hours, career development opportunities,
exceptional benefits and pension plan!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the VP of Wealth Services, this position will form part of a digital/virtual team that provides investment solutions and delivers advice to members from anywhere, using various platforms. At the same time, establishes and maintains the existing small book relationships. The focus of this role is to grow and develop investments as well as refer retail business for those members in the building phase of their life. This role will work closely with the Consumer advisors as well as integrate our digital robo advisor platforms.
Innovation Credit Union supports a mobile workforce, some travel may be required within Regina and regional area.

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
you are passionate about providing world class financial services, growing member relationships, and are comfortable with building a portfolio
You want to help simplify our members lives by offering proactive advice to their day-to-day banking needs in person and digitally
Have completed some Post-Secondary plus 3 to 5 years job related experience; or an equivalent combination of education and experience
Organized and detail oriented
Proven results in strong sales and service skills along with refined relationship building skills
Completion of the following courses would be considered an asset: Credit Union Products and Services, Credit Union System, Introduction to Financial Planning, Consumer and Residential Mortgage Lending Course

Interested?

Manager, Corporate Services

Who are we?
Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions, and the primary regulator for credit unions and SaskCentral. Our objective is to instill confidence in Saskatchewan credit unions. We promote responsible credit union governance, and the strength and stability of the credit union system.
We are seeking a confident, forward-thinking leader with strong human resources, governance, planning, vendor management and communications skills who enjoys working in a fast-paced environment and aspires to make an impact on shaping our future, to join the Corporate Operations team.

How you will spend your time:
Reporting to the Vice-President Corporate Operations, you will manage human resources, including benefits and payroll, ensuring alignment with the culture and talent needs of the Corporation. You will manage corporate communications and image strategies to build awareness of the Corporation’s brand and purpose. In addition, the position is responsible to manage the Corporation’s governance framework, corporate planning, policy/procedures, records, and relationships with third party suppliers. Working closely with senior management, you will recommend board policies and practices, execute strategic initiatives, plan, and allocate resources for corporate activities to achieve business plans.

What you’ll need:
• Degree in Business Administration/Commerce
• Professional designation and/or membership in CPHR/IABC
• Several years’ progressive leadership experience in corporate operations
• Exposure to corporate governance, planning, human resources management, communications, and project management and records are required.
• Experience leading a team of direct reports would be considered an asset.

The core competencies include teamwork, change leadership, effective communication, impact and influence, facilitation, negotiation, conflict resolution, problem solving and decision making. Lending to your success is your ability to demonstrate your people leadership skills as a coach and mentor committed to developing the talents of others.
We offer competitive compensation and benefits. The salary range for this position is $93,117-$116,394. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your cover letter and resume stating competition number MGR-CS by November 30, 2021 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Credit Union Deposit Guarantee Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Operations Coordinator, Corporate Operations

Operations Coordinator, Corporate Operations – 20 Month Term

Who are we?

Credit Union Deposit Guarantee Corporation is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment.

How you will spend your time:

As Operations Coordinator – Corporate Operations you will provide administrative support and contribute to the coordination of workflows required by individual teams and vendors to ensure ongoing operations and initiatives are met in a timely, accurate, and efficient manner.

This position is responsible to:

provide administrative support including the coordination, development, formatting, editing/proofreading and distribution of reports, board items and materials.
provide coordination across multiple departments and with vendors, for the development, preparation and distribution of corporate documents and materials
support for human resource functions including recruitment, benefits, payroll and compensation
support the records management process; archiving electronic and physical documents and coordinating the storage and destruction of offsite records
provide back-up to the Executive Assistant and other Operations Coordinators
provide support to Corporate Operations team and VP Corporate Operations as required

What you’ll need:

Office Education or Business Administration and/or administrative experience
Intermediate to advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
exceptional proofreading and editing skills with a high degree of attention to detail
ability to set priorities and manage multiple assignments within deadlines
excellent communication and interpersonal skills
ability to understand and execute oral and written instruction
ability to create, compose, proof and edit written materials

The core competencies for these positions focus on initiative, analytical thinking, concern for quality, teamwork, communication, and relationship building.

We offer competitive compensation and benefits. The salary range for this position is $42,992 – $53,741. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:

Please submit your resume and cover letter stating Competition Number OC-CUDGC by November 23, 2021 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Manager Associate Business Advisors

Permanent Full-Time

Closes November 8

Open to any Innovation Advice Centre Location

Innovation Credit Union – Find Branch(innovationcu.ca)

Annual Salary: $89,729 – $112,162

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the Senior Vice President, Business Advisors, this strategic position will develop, train and motivate a team to provide a mix of lending and administrative duties to supporting Business Advisors; provide exceptional members service in all areas of banking; succession plan into a Business Advisor position that would maintain a consumer or business solutions loan portfolio, and to develop long term relationships with members.

How does one do this? Glad you asked!

The Manager Associate Business Advisors does the following:

Coach, mentor and manage staff, providing performance and behavioral feedback, discipline, encouragement and championing the overall principles of a constructive culture that is conducive to team achievement, productivity improvement and professionalism
Coach staff to create a network of enthusiastic employees who support service excellence and utilize Memberfirst techniques to create exceptional member experiences
Leads a team responsible for ensuring accurate and timely administration of credit files from creation to disbursement, including 2^nd checks
Provide leadership and direction in business development through service excellence and product knowledge
Ability to coach and mentor staff in alignment with the goals of Innovation Credit Union
Organize, schedule and monitor service provision to ensure maximum service levels are being provided and that work flows smoothly
Identify and recommend opportunities for improving processes

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have 2 Years post-secondary education in related field and all courses required of the Relationship Manager/Credit Specialist roles
You have a minimum 5-7 years’ experience in relationship banking with knowledge and experience in all areas of lending and credit analysis with experience in commercial and agricultural loans being considered an asset
You have completed Consumer, Residential Mortgage, Agricultural and Commercial Lending education or equivalent combination of education and experience.
Proven high standard of verbal and written communication skills and attention to detail
Proven collaboration skills with the ability to build relationships with various stakeholders
Proven ability to manage cross functional projects and prioritize deliverables to meet deadlines
Knowledge and understanding of the regulatory environment that impacts the financial services industry
Demonstrated commitment to continual professional development

Interested? Visit www.innovatoncu.ca to apply