Member/Customer Services – Page 2

Community Branch Manager

This is a great opportunity to lead an enthusiastic and community-minded team!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Sorrento community. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As Community Branch Manager you will provide overall branch management by leading the team to achieve objectives, ensure operational efficiency, and deliver on the SASCU Member Experience. The Community Branch Manager coaches branch staff to work together to achieve results and implement SASCU’s sales and advice strategy.

This position is covering for a leave of absence. The permanent location of the position will be within the SASCU service area (Salmon Arm, Sicamous, Sorrento).

What you’ll do:

Coach the branch team on objectives and ensure teamwork to achieve the desired results.
Lead and develop the sales team to meet or exceed individual and team sales and activity targets.
Manage an assigned member portfolio.
Identify opportunities to create branch presence in the community.
Champion service standards and coach for consistency of those behaviours and experiences.
Be visible and accessible, welcoming interaction with employees and members to build rapport, discuss their needs, and resolve concerns.
Participate in talent management planning to ensure business continuity and to develop future leaders across the organization.
Build employee engagement, develop plans, and take action to close any gaps.
Monitor and maintain controls in accordance with policy to ensure operational integrity.

What you’ll bring:

A business administration degree or diploma is preferred.
At least 7 years of financial industry experience including at least 3 years at the leadership level.
Demonstrated results orientation in both sales and service.
Solid experience in consumer lending and investments.
Registered as a mutual funds representative or willing to be licensed within a three-month period.
An aptitude for business development and relationship building.
Excellent communication and interpersonal skills.
Access to transportation and willingness to travel within the SASCU community.

This is a full-time, Tuesday to Saturday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

MSR Supervisor

MSR Supervisor – Langenburg Branch

Full Time

Are you looking for a career that offers endless personal potential and makes a difference in the community? Look no further! Churchbridge Credit Union is looking for a leader who is driven, passionate, community minded and ready to join our team as a MSR Supervisor. At Churchbridge Credit Union it’s about more than conducting a transaction, it’s about creating a personalized experience for each member. We do this by keeping it simple and lending an ear to each member’s individual needs.

Reporting to the Member Service Manager your key responsibilities will be to:

Supervise, coach, and train assigned employees
Administer estates
Open accounts and new memberships
Balance treasury and ATM
Work closely with the Member Service Manager, developing a strategic plan for your department and working within your budget

Qualifications:

The ideal candidate will have successfully completed post-secondary training in business plus has supervisory experience; however, we are willing to train the right candidate. We are excited to consider candidates with combined academic, professional, and volunteer experience unique to them. Successful candidates will have excellent communication, interpersonal, time management, and organizational skills. We seek a flexible team player who is comfortable with a changing environment while remaining focused on our goal of improving the financial wellbeing of every member.

What you get in return:

Our team works tirelessly to ensure the financial success of each of our members. Churchbridge Credit Union offers competitive compensation and benefits package, formal and informal employee development, and meaningful work that makes a real difference in our members’ lives.

Our Organization:

Churchbridge Credit Union is a rural based, community focused credit union with 2 branches, assets over $210 million, and over 30 employees serving 3070 members. Churchbridge Credit Union builds relationships by providing financial solutions and supporting its communities. Employee engagement is valued and there is ample opportunity for growth for career-minded individuals. Our organization has branches in Churchbridge and Langenburg, while also serving many surrounding communities.

If this opportunity piques your interest, you may be the new team member we’ve been looking for! The application deadline is November 30, 2022, so apply now!

Please submit your resume, in confidence via email or mail to:

Churchbridge Credit Union

Attn: Gaylene Putland, Member Service Manager

Box 260

Churchbridge SK S0A 0M0

gputland@churchbridgecu.ca

MEMBER SERVICE REPRESENTATIVE – POSITION AVAILABLE

We are looking for a new team member!

PRIMARY PURPOSE OF POSITION

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Understanding that the development of the Member Service Representative (MSR) will transition through Trainee to Senior Member Service Representative. Key Responsibility areas, requirements and expectations will differ depending on the time in position, learning and development of the MSR.

KEY RESPONSIBILITY AREA(S)

Trainee

Routine transactional services
Identifies basic member needs
Promotes products and services to meet needs
Responds to enquiries to others as appropriate
Practices and follows procedures until standard
Continued learning
Basic skill knowledge and development
Balances cash and daily transactions
Under direct supervision
Other duties and learning as assigned

Member Service Representative

Support the credit union’s business strategy through the provision of personal service to members
Develop and maintain effective member relationships.
Under direct and general supervision.
Provide routine transactional services and responds as learning permits to more complex matters and service requirements.
Recognizes member needs and promotes and cross sells credit union deposit services to members.
Continued learning

With advanced learning:

Performs a variety of duties relating to the promotion and sale of deposit products and services, such as registered products, term deposits, safety deposit boxes and card products.
Processes new accounts and account closure requests.
Continues with processing member transactions, learns and understands money orders, certified Cheques, managers trust Cheques, foreign and domestic exchange and Cheque cashing.
Other duties and learning as assigned.

SENIOR MEMBER SERVICE REPRESENTATIVE

General and minimal supervision
Acts as work leader to team engaged in similar functions
Provides training and orientation to new MSR’s in accordance with established training guidelines
Provides updates to team of new and revised procedures and policies.
Resolves non routine problems, enquiries and member complaints referred by team members.
Provides some input when asked into appraisals and performance of staff.
Organizes and schedules teller activities to ensure a smooth flow of work and frontline services delivery.
Assists with a variety of administrative activities including maintenance of dormant accounts and production of month end reports.
Orders and maintains cash supplies, balances and reconciles general ledger accounts.
May perform a variety of routine administrative and branch support activities.
Recognizes member needs and promotes and cross sells credit union deposit services to members by explaining basic credit union products and services, refers more complex requests for information and assistance to appropriate branch staff.
Other duties and learning as assigned.

OWNERSHIP OF POSITION

To Train, support and provide relief, when needed within organization.
To participate and provide input on position to all levels of meetings held.
To NOT perform functions for immediate family and close relations.
To work as a team player for Turtleford Credit Union.
To accept and be willing to take on duties as assigned by management.

DECISION MAKING AND FREEDOM TO ACT

Under general supervision, guided by established standards and procedures. To have the use of good judgement for normal decision making.

CORE SKILLS FOR POSITION

Flexibility
Interpersonal Skills
Computer/Technical Literacy
Adaptability
Communication Skills

BEHAVIOURS

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Training: interested in continued development of self and role, continued learning.

BENCHMARKS

LEVEL ONE MSR

– Year of Learning

– ATM Balancing

– Night Depository

– Cash Holdings

– Initial Courses

– Products and Services

– Tracking of Development

– Opening and Closing Accounts

– Member Direct

– Card Services

– Online Banking

– Balancing

– Outage Review and Searching

– Phone Etiquette

– Service Delivery

– Timelines

– Confidence Building

– Success of Follow up

– Learning about Referrals

– Art of conversation

– Understanding Needs

– Daily Balancing

– Member Service

– Adherence to Policy, Procedures, Processes and Legislated Requirements

– Privacy

LEVEL TWO MSR

– Continued Development

– Support of Junior / Learning Team Members

– Learning Daily Duties / Reports and requirements

– Cross Training on duties Senior MSR Preforms

– Investment Learning

– Advanced inquiries learning, to help the membership

– Problem Solving

– Confidence Evolving

– Follow up requirements

– Cold Calls

– Monthly reporting

– Clean Up / System Requirements

– Advanced Product Knowledge

– Referrals to Investment Team

– Selling / Business Development

– Daily Balancing

– Member Service

– Adherence to Policy, Procedures, Processes and Legislated Requirements

– Privacy

– Ordering Introduction

SENIOR MSR

– Advanced Training

– Development of Team

– Training of Team

– Implementation of new requirements

– Learning and cross training with Team Lead to ensure cross training and development continues for themselves, team and succession planning for Team Lead position.

– Introduction to Coaching

– Advanced Problem Solving

– Treasury

– Cash Holdings

– Ordering

– Maintaining Member Service Standards

– Advanced Problem Solving

– High Level Member Service

– Setting the service standard

– Holding team accountable for their actions

– Maintaining a positive work environment

– Adherence to Policy, Procedures, Processes and Legislated Requirements

– Privacy

Senior Advisor, Business Development and Sales Support – Financial Cooperative Outside Quebec

About the job

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level NV11 – A

As a Senior Advisor, Sales and Business Development, you work with the Vice President of business development for financial cooperative outside Quebec, critical to the expansion of our business across Canada. As a member of the Acquisition, Growth and Development division supporting Ontario, Atlantic and Western Canada, you support the mandate to grow our footprint and increase Desjardins’ presence and visibility across the country. You identify organic growth opportunities and, respecting the multiple distribution channel environment, present Desjardins’ products and services to B2B clients, business partners and organizations based on member/client needs and current strategies and practices. Demonstrating exceptional relationship management, you serve as a liaison, developing close ties with specific Desjardins sectors or business units. Taking a proactive, professional approach, your responsiveness and experience instills momentum and results in the development of cross-organizational business and market presence.

You take the lead on business development initiatives, events and activities that involve and impact multiple business sectors. You apply a strategic mindset in the selection, planning, and execution of events and market development activities aimed to grow our brand and revenue while contributing to tasks at all levels to a successful outcome and working collaboratively with a diverse team of business development stakeholders.

You draw on your networking skills and interpersonal savvy to develop and maintain business partnerships with important clients who have complex, diverse needs. You analyze highly complex problems and develop and implement personalized solutions tailored to client needs.

You serve as specialist and resource person for your unit, members and clients and represent your unit before decision-making bodies. You help represent Desjardins and enter the organization into important agreements with clients.

In this fast-paced environment, you affect the trajectory of growth across all lines of business, and you are integral to the planning and execution of proposals and programs that will increase our market share and brand awareness.

You have strategic thinking skills, build partnerships easily and work with others to achieve shared objectives. Highly developed interpersonal skills are therefore essential.

Role Overview

As a Senior Advisor, reporting to the Vice-President, Business Development, Financial Cooperatives Outside Quebec, you will develop and manage initiatives to:

Support an exciting mandate to strategically grow Desjardins’ market share and brand visibility across Ontario, Atlantic and Western Canada
Develop a pipeline of cross-sector growth opportunities working in conjunction with the Pan Canadian business development committee
Present cross-selling prospects and recommend an approach for joint offers
Identify existing synergies to maximize the potential of Desjardins’ major accounts and actively pursue new mutually beneficial agreements
Participate in the submission of RFPs for the B2B business development portfolio – developing material, researching and writing proposal content
Support business development activities including event planning and execution, conference and tradeshow participation, and creation of new tools, databases, shared resources, and best practices
Represent and engage Desjardins within the framework of agreements with partners or external organizations always ensuring professional and responsive engagement with clients
Organize material for meetings with major clients capitalizing on our ONE Desjardins objective and approach
Act as an intermediary in initial discussions between managers and specialists in business sectors and clients
Represent your unit on various committees made up of senior management and on decision-making bodies including the Pan Canadian Leadership Team and its sub-committees as required
Establish growth measures, document objectives, and provide regular reporting on results of the action plan
Build and maintain connections with lines of business that represent growth levers in OAW
Monitor the industry to understand and anticipate trends in your specialty area and make recommendations
Drive continual improvements in workspace / process / technology to enable highest efficiency.

You are an excellent communicator, a generous listener, analytical and organized. You will work with all areas of the organization. Coordination is critical, so you frequently interact with stakeholders working in a wide range of other fields. Interpersonal savvy is essential.

How You Work

You engage with purpose to find the right solutions and go the extra mile, because it is the right thing to do. You enjoy making sense of, gathering, and restructuring information to build initiatives from a variety of sources. You are confident in your ability to communicate detailed information in an impactful way and know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together towards a shared vision. Your influence makes an impact because you know that relationships and networks are essential to success.

What you’ll bring to this role

Excellent interpersonal relations, verbal and written communication skills, ability to work on the ground floor through senior levels, and with conflicting views and opinions.
Ability to use analysis, experience, and judgment to develop meaningful insights and recommendations
Ability to work in a fast-paced environment with sometimes ambiguous, unpredictable circumstances or changes, and comfortable making informed decisions without all the information.
High degree of detail orientation with the ability to research and analyze, transforming information into actionable insights and processes
Autonomy, initiative, judgment, and known for teamwork
The ability to synthesize and make sense of large volumes of information

Additional Responsibilities

Work closely with our partners to understand business requirements and facilitate solution discussions to ensure you meet project needs.
You build strong relationships, lead discussions, listen and ask the right questions to ensure our work meets requirements.
Maintain a collaborative work environment and support Desjardins team members to optimize and reach our partners goals.
Maintain lasting, personal business relationships with important partners to promote services
Manage accounts by serving as the link between partners and the organization and ensuring that partners have the products and services they need, are using them correctly, and are satisfied with them.
Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships
identify and analyze members/partner’s needs; develop custom solutions; prepare integrated service offers that balancemember/partner satisfaction, profitability and risk; and negotiate terms
Watch for business opportunities that would add a competitive edge to existing products and services.
Take an active role in public relations activities and maintain a presence in the Canadian cooperative community.

Other Working Conditions

Number of jobs available: 1
This position may work remotely from a location in Canada.

Qualifications

Bachelor’s degree in Business Management or in a related field or experience as noted
A minimum of eight years’ experience in preferably a combination of operational, partner facing, process management, marketing, customer success and/or stakeholder engagement fields, preferably in the credit card or payments industry
Credit union or banking experience preferred
Bilingual (French and English) is essential

Please note that other combinations of qualifications and relevant experience may be considered
Specific knowledge

Demonstrated ability to learn and succeed in a fast-paced high change environment
Strong verbal and written communication and presentation skills
Superior skills using MS Office tools, particularly PowerPoint and Teams
The ability to clearly convey concepts and services internally and to partners
Strong interpersonal and relationship management within a cross functional environment
Proven ability to set priorities, meet goals, work independently, and to contribute to a team effort
Proven problem solving and analytical skills
Proven organizational and time management skills and the ability to handle multiple tasks and prioritize duties

Desjardins Cross-sector Skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Business insight, communicates effectively, Organized, Strategic mindset

Work Location

Currently work from home, aligned with the nearest Desjardins office (Vancouver, Calgary, Winnipeg, Toronto, Montreal)

Financial Advisor

At Conexus, it’s not what we do, it’s how we do it.

Are you ready to make a move and work for a company who puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

The bigger picture

We’re looking for an agile and adaptive person with a strategic mindset to come on board as a Financial Advisor. You will work diligently to build solid and trusting relationships with our members. Through conversations and ongoing support, you will provide members with personalized insights and options, empowering them to make informed choices about their money.

How you’ll be spending your time

Working closely with our members on a day-to-day basis to assist them in setting goals and making informed decisions that improve their financial well-being.
Building solid relationships and become a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversations.
Providing solutions and alternatives, including accounts and complex-level consumer investments and lending products and services (consumer loans, mortgages, terms, registered products, mutual funds) to meet new and existing needs of our members.
Growing and adapting your skills and knowledge in order to consistently perform with confidence.

The way people describe you

You are a people person and a skilled coach who develops relationships based on understanding and trust. You have deep knowledge in the psychology of money and understand the behaviours that often underlie members’ choices regarding their finances. You proactively step into conversations with courage and empathy. You are bold and demonstrate creative strength, continually exploring new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.

The experience you bring

Experience working in the financial industry
Experience working in a customer care/customer service role
Experience in portfolio management
License and experience in selling Mutual Funds is required; or working towards designation
First Canadian Title Training
Registered Retirement Consultant designations; or working towards this designation

What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

Competitive compensation and benefits package
Industry leading work-life balance and rewards
Formal and informal employee development
Meaningful work that makes a real difference in our members’ lives

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on October 16, 2022 so apply now! If you have questions about this position, please contact Shaulen Lang at shaulen.lang@conexus.ca.

Manager, Financial Services

At Conexus, it’s not what we do, it’s how we do it.

It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about creating a personalized experience for each member. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

The bigger picture

We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services for the Moosomin and Rocanville branches.

How you’ll be spending your time

Leading your team to ensure our members receive financial solutions to meet their needs and improve their financial well-being
Coaching and supporting your team to achieve individual and company goals
Empowering your team to build meaningful, supportive relationships with their members
Collaborating with leadership peers to achieve objectives and targets

The way people describe you

A motivator who supports individuals, teams, projects, and initiatives within their department and the organization
A collaborator who continuously seeks, identifies, and shares ideas for improvement to increase efficiency
A strategic thinker with strong technical knowledge in Conexus products and services.
A strong facilitator who demonstrates an ability to communicate effectively and build relationships with others.

The experience you bring

Experience in consumer lending and investments
Formal or informal leadership exposure is an asset

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on September 30, 2022 so apply now! If you have questions about this position, please contact Shaulen Lang at shaulen.lang@conexus.ca.

Commercial Account Manager II

Interior Savings is a locally-based financial institution serving the Interior Region of British Columbia; we are one of the largest credit unions in the province. Our customers are our members, our members are our owners, and our success begins and ends with you. Our Way Forward is to make a positive difference in people’s lives and enrich each member’s life journey while keeping the human touch in a digital world. Interior Savings takes pride in the fact that we operate in a socially responsible manner and are highly visible supporters of the communities we serve. That’s local money for local good.

If you would like to be part of a team that makes a positive difference in people’s lives, check out this great opportunity.

We are seeking a Full Time Commercial Account Manager II in our Kelowna area. The Commercial Account Manager II supports Interior Savings’ vision of sales & service excellence by developing valuable long-term relationships with members, pro-actively determining & fulfilling their commercial credit needs and ensuring verification of secure documentation.

Through strong communication and sales leadership you will develop, pursue and pro-actively manage assigned accounts, referral opportunities and external business opportunities. You will collect and compile information and analyze various reports and trends. You will grant loans to finance commercial activity. Recognize member needs and promote lending products & deposit services and refer more complex requests to respective Credit union professionals.

Your experience will assist you in maintaining the credit quality of the portfolio through collections activity, including asset realization and/or legal situations as well as assisting in the training and mentoring of other team members. You will also perform other duties as assigned.

Education

Bachelor’s Degree or a diploma requiring 3-4 years of full time study or equivalent.

Experience/Knowledge

4-6 years of job related experience in the commercial lending field.
Working knowledge of the writing and adjudication of small business and commercial credit.
Incumbent must have his/her own vehicle and be willing to travel.

“For more information or to apply for this position please visit our website: www.interiorsavings.com”

We thank all applicants for their interest and will contact short-listed candidates only.

Senior Service Representative

Create your future with SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a comprehensive total rewards program which includes a competitive base salary and variable pay program, plus health and retirement benefits and much more!

As a Senior Service Representative, you will support the Branch Manager to provide day-to-day direction and support to the front-line team to achieve objectives, ensure operational efficiency to ensure SASCU’s Member Experience is consistently delivered. You will support the efficient delivery of sales and service by undertaking administrative duties to ensure branch services are provided in a safe and secure manner and provide front-line sales and service to members.

What you’ll do:

Support front-line staff by being a resource and providing in-the-moment and observational coaching, guidance, and technical direction on all front-line products, services, policies, and procedures.
Support with front-line staffing, training, and team development.
Take ownership of member concerns and resolve or support staff in correcting complex and/or difficult member service situations.
Perform Service Representative and Service Specialist duties as required to ensure prompt, professional service to members.
Undertake scheduling activities including administering the timecards and vacation schedule for the branch and front-line staff.
Oversee and monitor front line activities to ensure for the provision of maximum service levels and the smooth flow of work.
Oversee branch cash flows and other negotiable items.
Oversee and provide support to troubleshoot ATM, TCR, coin counter, and various other computer issues that can be resolved within the branch.
Conduct and oversee a variety of audit activities to ensure compliance with procedures, policies, and regulations.
Work closely with the Branch Manager to create and support the annual business plan.

What you’ll bring:

One year of post-secondary education or equivalent.
2-4 years’ financial services experience.
Excellent communication and interpersonal skills.
A high level of ownership, accountability, and initiative
Demonstrated sales skills and a solid understanding of credit union products and services, and branch and specialist roles.
A high level of comfort with technology and proficiency using banking software, desktop programs, and cash dispensing equipment;
Are committed to continuous learning and self-development.

This is a full-time, Tuesday to Saturday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Farm and Business Advisor

Farm & Business Advisor – Kipling Branch

Join the Cornerstone Crew!

Be Part of Something . . . .

Are you an outgoing individual who is great with numbers, and even better at building relationships? We’re looking for a dedicated Farm & Business Advisor who thrives in a fast-paced work environment and prides yourself on helping others to join our team at the Kipling branch of Cornerstone Credit Union!

As a Farm & Business Advisor you’ll be an important part of a team of knowledgeable salespeople who share a genuine commitment in partnering with our members to achieve their financial goals.

Reporting to the Manager, Farm & Business, you will create exceptional member experiences for both new and existing members by delivering smart financial advice, solutions and alternatives through proactive needs-based sales and services. Through the management of diverse accounts, you will manage an assigned Farm & Business portfolio consisting of small market enterprise accounts.

What We Are Looking For . . . .

To be considered for a Farm & Business Advisor at this level you must have a minimum of 2 to 5 years of progressive experience in sales and service managing a diverse portfolio in a farm and business banking environment along with professional qualifications by degree or combination of education and experience.

We are seeking a candidate who can handle whatever is thrown their way. We want someone who is driven, sharp, figures out problems and enjoys talking to people. A sense of humor is required. If it sounds like we expect a lot – we do. We’ve created a “MemberFirst” workplace that we are passionate about.

What You will Receive . . . .

Our employees enjoy a competitive compensation and benefit package that includes matched pension contributions and wellness and employment perks that contribute to a healthy work-life balance!

On top of earning a bi-weekly paycheque, you will also be eligible to receive additional pay for outstanding individual performance through our incentive pay program!

Formal & informal development opportunities offering challenge and growth.

The opportunity to be an integral member of a team of professionals in a supportive and collaborative environment motivated to do the best for their team and their members.

Opportunity to create connections that will establish you as the go-to-expert in the community.

We Say We Care, and We Mean It ♥

Cornerstone Credit Union has been named one of Saskatchewan’s Top Employers for 2022! This is the 6th consecutive year we have received this recognition.

We serve approximately 39,000 members in 15 branches, employ around 280 people and manage assets of about $2.1 billion.

We are a Cornerstone family; fun, inclusive, supportive and respectful.

Wouldn’t you want to be a part of that!

Check out our website at www.cornerstonecu.com.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonecu.prevueaps.com/jobs/218912-37571.html

Contact Centre / Financial Services Representative

Contact Centre / Financial Services Representative

Reports to: VP-Retail Services
Salary Pay Band: 9 ($38,670 – $51,560)
Last Revised: June 2022

Position Overview
Summerland Credit Union (SCU) Contact Centre / Financial Service Representative (CC FSR) plays an essential front-line role on the branch team and is dedicated to assisting and advising members with their financial needs. They understand the importance of placing the right products and services in the hands of our members or referring them to fellow experts. Building trust and loyalty with each member interaction, the CC FSR gains a deeper understanding of the member needs to deliver financial solutions that will enhance their financial well-being.

A key function of this role is to utilize networking, make sound decisions, recommendations, and / or referrals to support growth, retention, and profitability. The CC FSR strives for an exceptional level of service and plays a vital role in front line member interaction to maintain positive member relationships while enhancing the brand of SCU throughout the region as a respected leader of financial solutions.

Key Responsibilities

Sales & Service Promotion
Creating value; growing member relationships; learning and development
• Develop member relationships, as well as promote and complete the sale of a range of deposit products by identifying and pursuing opportunities within existing member portfolio through referrals
• Provide individualized financial counseling and information to members on loan services, electronic services, credit cards, deposit and services products offered, including evaluating loan requirements, and making recommendations to lending staff
• Respond to members’ enquiries positively by providing information on the features of each product and service; resolve routine member problems and concerns with all credit union products & services or refer members to another team member for lending.
• Proactively contact members periodically to identify present and future needs for additional opportunities
• Keep apprised of changing rules and regulations pertaining to relevant legislation requirements, lending, deposit products and services.
• Provide support for other departments or positions as required

Member Experience & Community Involvement
Building member loyalty; staying informed; building community connections
• Build member loyalty and trust by exercising sound judgement and thoughtful consideration in delivering exceptional member experience
• Gain a deep understanding and demonstrate commitment to living our Vision, Mission, and Values
• Cultivate new opportunities and enhance long term relationships that contributes to a positive member experience while building future opportunities
• Demonstrate functional knowledge of all products and services and use active listening skills when interacting with members to identify financial needs, goals, and objectives
• Maintain a professional appearance and organized workspace; with each member interaction provide a welcoming environment by using their name and addressing needs/concerns in a professional manner
• Enhance own profile and professional image in the community by participating in community events, associations and/or partnerships
• Effectively and efficiently complete various member servicing activities and administrative duties.

Employee Experience
Engagement; teamwork; leadership; learning; commitment; accountability
• Promote teamwork and cooperation as a peer leader; act as a mentor and role model to share knowledge and skills to assist and support talent development
• Maintain and expand technical knowledge of financial products, systems, and services
• Maintain a positive, responsive, and respectful relationship with peers
• Recognize and celebrate team successes; encourage teamwork and collaboration
• Support staff and encourage collaboration to accomplish common goals.

Risk Management
Member confidence; risk/loss mitigation
• Ensure all documentation pertaining to accounts, products and services is prepared and/or executed in accordance with established policies, procedures, and relevant legislation
• Adhere to all policies and procedures to mitigate risk of loss to SCU
• Demonstrate a high level of risk management knowledge and ensure adherence to all legislative and regulatory requirements
• Maintain up to date and complete Member files with documentation in hardcopy and/or electronic form as required
• Display confidence and exercise sound judgement in decision making

Skills & Attributes
• Passion for delivering exceptional member/client service and dedicated to building strong relationships and connections in the community
• Committed to professional growth and development. Responsible for ensuring skills and knowledge are up to date to meet industry and position requirements
• Grows member relationships by actively listening and asking open ended questions to add value beyond members’ immediate requests
• Instills confidence and trust of others through thoughtful, clear, and open communication
• Exceptional interpersonal skills with the ability to communicate effectively both verbally and in writing

• Ability to quickly adapt to changing priorities and a willingness to tackle new challenges
• Displays awareness of the financial services industry and understands the components for organizational success
• Takes a proactive and respectful approach in addressing problems, issues, or conflict with a positive view to reaching new and better solutions
• Gains the confidence and trust of others through honesty and integrity
• Demonstrates strong attention to detail and accuracy in completing work and providing information
• Demonstrates a good knowledge of computer skills, including MS Windows and Office program environments, as well as the banking system.

Experience & Education
• Minimum three (3) years’ experience financial, retail or hospitality industry
• Secondary school diploma
• Minimum one-year post-secondary formal education, or equivalent
• Completion of CUIC Fundamentals of Personal Financial Planning course
• Maintain proficiency with developing systems, applications, and productivity programs
• Combined experience and post-secondary education in the areas that are directly related to industry will be considered.