Occupation Types: Member/Customer Services

Supervisor, Member Services

The Supervisor, Member Services supports Interior Savings’ vision of sales & service excellence by developing and facilitating a professional team that is efficient and effective in serving member needs and achieving branch goals & objectives.

Through personal strengths in communication, leadership, and initiative you will assist the Branch Manager in fostering a positive team environment of employee performance excellence by coaching, training and mentoring Member Service Advisors. You possess the ability to work under pressure with a keen attention to detail and accuracy and will ensure high service standards are achieved by all staff.

Through your coaching and leadership, you will assist your Branch Manager in leading the team to increase member participation levels and ensure Interior Savings is their primary financial institution. You are responsible for assisting with sales and services strategies in support of your branch business goals. As a coach and leader, you are actively engaged with your team on strategies to meet the immediate needs of the members while looking for additional opportunities to grow the business and to educate members on alternative channels. You foster a positive team environment through proactive participation in providing assistance to your staff and take an active role in their career development activities.

You will assist the Branch Manager in maximizing the results of your team by developing, communicating and executing monthly business plans that are aligned with the corporate strategies and contribute to the overall success of the Credit Union by demonstrating behaviours that are consistent with Interior Savings’ Vision, Mission, and Values.

You will participate in the interviewing and hiring process for new staff, as required while ensuring proper scheduling of employees in order to provide excellent member service. You will coach to and follow the organizational business model when referring members, preparing for meetings and uncovering needs. You will work in conjunction with the Branch Manager to develop performance standards and conduct performance appraisals and address member complaints and inquiries as required. You will also perform other duties as assigned.

What we offer:

  • Employer paid vacation
  • Benefits Program
  • Retirement Plan
  • Employee Assistance Program
  • Employer paid training/education
  • Special banking perks
  • Work-life balance

The salary range for this position is $62,549 to $74,266 and starting salary will be based on related education, training and experience. This position will work 37 hours per week. 

 Qualifications

  Education

  Required

High School Diploma or better.

Experience

Required

Knowledgeable in a full range of investment products.

Comprehensive understanding of credit products and procedures.

4-6 years: Job-related experience in a financial sales & services environment.

Preferred

Supervisory experience considered an asset.

Accounting Administrator

Turtleford Credit Union is currently seeking an experienced and detail-oriented Accounting Administrator to join our team.  This position reports to the General Manager.  The primary focus involves looking after day-to-day and month end reconciliations, payments, remittances, maintaining the credit union ledger of accounts and supporting accounting reporting activities.

As the successful candidate you will be involved with processing moderately complex and varied accounting administrative functions.  The information within this position is often of a confidential and sensitive nature and requires specialized knowledge of the department and credit union operations.  Established practices and procedures guide decision making however knowledge and experience within the area may be applied to resolve moderately complex and varied situations.  The successful candidate will work closely with all departments within the credit union and has a passion for building relationships and creating an environment where teamwork and cooperation is a top priority.  This position requires three years of job-related experience or an equivalent combination of accounting administration education and experience.

KEY RESPONSIBILITY AREA(S)

The following is intended to illustrate the type and level of work typically performed in this role and is not intended to be a comprehensive description of the duties.

  • Prepares and posts journal entries to general ledger; processes invoices and cheque requisitions for payment.
  • Reconciles general ledger accounts and assists General Manager in month end and year end accounting procedures and other accounting activities.
  • Runs standardized financial reports for management reporting; follows up on management enquires related to transactions and general ledger activities.
  • Prepares a variety of reports; coordinates the gathering of information required to support internal and external reporting requirements, such as Board reports and regulatory reporting.
  • Maintains a variety of records and processes a variety of branch/centralized administration tasks.
  • Performs a variety of routine and varied administrative functions in support of department operations and record keeping.

REQUIREMENTS

To qualify for this position, the successful candidate must have a minimum of three years of job-related experience.  Credit Union experience is an asset.

CORE SKILLS AND BEHAVIOURS

This position is a key position within the Credit Union.  Some of the skills required to succeed include a strong understanding of basic accounting principles, proficiency in Microsoft Office (particularly Excel), excellent attention to detail and accuracy, strong organizational and time management skills and strong communication and interpersonal skills.  This position is required to interact with all areas of the credit union and to keep up with the ongoing changes within the credit union therefore teamwork, cooperation, adaptability to change and continued learning and development is a top priority.

Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Ian Heggstrom at Ian.Heggstrom@turtlefordcu.ca.  Deadline to apply for this position is November 21, 2023.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Loans Officer

Are you looking to work for a great organization?  Turtleford Credit Union is currently looking to hire a Loans Officer position.  This position reports to the Lending Manager and is responsible for oversight of their own lending portfolio with a primary focus on consumer mortgages, loans and credit products and within assigned lending limits.  As needed, this position would also assist the lending team with non-consumer credit.

As the successful candidate you will provide an exceptional member experience and expert advice for both new and existing members, you have a desire to learn and have an in depth understanding of lending practices and procedures.  The ideal candidate has a passion for building long term relationships with our members, provides financial advice and recommendations on our products and services to help our members meet their financial goals.  This position requires three years of job-related experience or an equivalent combination of education and experience.

 

PRIMARY PURPOSE OF POSITION

Reporting to the Lending Manager, this position supports the credit union’s business strategy by providing consumer and mortgage lending services to existing and potential members.  At times, this position may be responsible for less complex agriculture lending under the guidance of a more experienced lender.  The position administers and delivers on an assigned loans portfolio; recognizes member needs and promotes and cross-sells credit union lending and deposit services. Performs loan activities in compliance with applicable regulations, policies and procedures.

 

KEY RESPONSIBILITY AREA(S)

  • Grants consumer mortgages, loans, and credit products within approved lending limits; receives and analyzes financial and personal net worth statements, calculates debt servicing capacity and evaluates collateral security; negotiates terms and conditions of loan; presents recommendations to more senior lending staff on applications beyond assigned approval authority.
  • Provides individualized credit advice (e.g. debt consolidations) and information to members on loan and deposit services and products offered through the credit union.
  • Conducts credit research, security inspections and searches as required; prepares releases of security on paid out loans.
  • Interprets loan reports and identifies further action required to address problem areas such as pending delinquency; monitors delinquent accounts, works with member to develop remedial plans to mitigate risk of default, and initiates action to collect on delinquent loans as necessary.
  • Identifies member needs and actively promotes/cross-sells lending and deposit products and services to meet member needs and to gain a greater share of wallet.

 

REQUIREMENTS

This position requires three years of job-related experience or an equivalent combination of education and experience.

CORE SKILLS AND BEHAVIOURS

This position is a key position within the Lending team.  Some of the skills required to succeed in this position include proven business development, sales and communications skills, progressive skills in managing a diverse loan portfolio in consumer and mortgage lending, advising on a variety of products and services to meet our members financial needs, the ability to engage in marketing and proactive outreach to our members, teamwork, cooperation and continued learning and development.

 

Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Julie Brendle at Julie.Brendle@turtlefordcu.ca.  Deadline to apply for this position is November 13.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Mobile Mortgage Specialist

af·fin·i·ty (noun):

  1. A Sask-born co-operative financial institution
  2. a natural compatibility

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, an exceptional employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

As a Mobile Mortgage Specialist, you’ll grow Affinity’s residential mortgage business by focusing on origination outside of the advice centre network.

 What you’ll do:

  • Provide appropriate mortgage solutions designed to satisfy members’ long-term goals
  • Coordinate end-to-end mortgage fulfillment (often, remotely)
  • Accountable for increasing Affinity’s share of wallet by effectively promoting larger suite of consumer banking (including Wealth) capabilities and solutions and referring cross-sell opportunities to appropriate channel or specialists
  • Meet with members outside of the advice centre network, at the member’s convenience

What you’ll get:

  • On top of the contractual connection (competitive salary, variable incentive pay, and benefits), we offer rewards and experiences that also speak to your experiential and emotional connection to work and to the communities we serve.
  • Affinity is proud of our remarkable employee experience where employees have support to grow their careers, do what they love, and can be their whole selves at work.
  • A total rewards package with health & dental benefits, a pension plan and health spending account
  • Vacation time, personal days off and a paid volunteer day to maintain a healthy life/work balance

What you’ve got:

  • Post-secondary diploma or degree in a related field, plus 3 years of related experience or an equivalent combination of education and experience
  • Industry leading sales ability in growing a book, achieving targets and building a pipeline using a member centric approach
  • Experience in making expert lending product and service recommendations, as well as providing quality member centric referrals to other financial solutions experts
  • Experience with using a broad range of digital channels and devices (i.e. online services, mobile applications, smartphones, tablets, etc.)

How to throw your hat in the ring: Review all of our current job opportunities at www.affinitycu.ca/careers/opportunities and submit your application there using our new Application Portal!

We can’t wait for you to fully unbank yourself and join the Affinity team!

Director, Corporate Services

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, forward-thinking leader with strong human resources, governance, planning, vendor management and communications skills who enjoys working in a fast-paced environment and aspires to make an impact on shaping our future, to join the Corporate Operations team. This is a 22-month term and is an onsite job in Regina.

What you’ll do:

Reporting to the Vice-President Corporate Operations, you will be responsible for leading a group of professionals and managing the delivery and maintenance of the Corporation’s corporate support requirements and governance framework. This includes human resources, CEO and employee compensation, communications, promotional items, planning, project management, corporate policy, and procedure framework, outsourcing and service provider contract management, office and records management services, and payroll services.

Working closely with senior management, you will recommend board policies and practices, execute strategic initiatives, plan, and allocate resources for corporate activities to achieve business plans. In addition, you will champion and support the Corporation’s image and reputation as a credible, professional regulator. This position provides backup support to the finance and accounting function.

 

What you’ll need:

  • Undergraduate degree in business administration or commerce, ideally supplemented with a graduate degree or professional designation
  • Professional designation and/or membership in CPHR or IABC
  • Five to seven years of progressively challenging leadership management experience in corporate operations
  • Five to ten years of service provider management experience
  • Exposure to corporate governance, planning, human resources management, communications, and project management and records are required.
  • Experience leading a team of people to accomplish initiatives would be considered an asset.

Core competencies focus on accountability, building relationships, communication, empowerment, innovation, leadership, problem-solving and decision making, service excellence and organizational awareness.

What we offer:

The salary range for this position is $108,000 to $135,000. We offer competitive benefits, immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, maternity/parental benefits, and education, training, and development opportunities. Our hybrid work model offers flexibility of partial remote work upon agreement. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to Apply:

Please submit your cover letter and resume stating competition number MGR-CS by September 15, 2023 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Credit Union Deposit Guarantee Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Manager, Financial Services

We invite you to lead a team where you can feel good about the work you do and the positive impact you have on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

The Manager, Financial Services leads the Advisory Team to achieve objectives, ensure operational efficiency, and deliver on the SASCU Member Experience. This position actively provides coaching to branch staff to execute SASCU’s sales and service strategy and achieve member and employee satisfaction. This role is also responsible for managing an assigned member portfolio, including offering advice and financial products and services to members.

What you’ll do:

  • Lead and develop staff by being a resource and providing coaching, guidance, and technical direction on all investment and lending products, services, policies, and procedures.
  • Monitor individual and team results, identify gaps to target in a timely manner, and implement action plans to close gaps.
  • Collaborate with the Regional Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community.
  • Provide coaching to branch staff for consistency of activities and behaviours that support the Member Experience.
  • Support staff in correcting complex and/or difficult member service situations;
  • Ensure adherence to service standards through ongoing observation, communications, and training.
  • Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback, and year-end reviews to improve results.
  • Oversee and monitor member services and lending activities to ensure the provision of maximum service levels and the smooth flow of work.
  • Conduct and oversee a variety of audit activities to ensure compliance with procedures, policies, and regulations.
  • Partner with members at all stages of their life, providing advice on a full range of deposit, investment, and lending products and services for an assigned portfolio.
  • Undertake other related duties to support the collective success of the branch team and maximize the Member Experience.

 

What you’ll bring:

  • 5-7 years of progressive financial industry experience in investments and lending, including 2 years in a leadership role.
  • Registered as a mutual funds representative, or enrolled in an applicable course upon commencement and registered within 3 months.
  • 2 years of mutual funds sales experience.

 

You’re perfect for this role if you:

  • Enjoy providing effective leadership to staff through on-going coaching and feedback.
  • Have a solid knowledge of credit union policies, procedures, and investment and lending products and services.
  • Possess solid working knowledge of regulatory requirements pertaining to activities supervised and performed.
  • Demonstrate excellent sales coaching skills and the ability to provide exceptional member service.
  • Are able to resolve challenging and complex member situations that have been escalated.
  • Show commitment to continuous learning and self-development.

 

We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

 

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

Our Commitment to Diversity and Inclusion:

 

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

 

A bit about SASCU:

 

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. In addition, SASCU stewards $235 million in client investments and serves more than 5,000 insurance customers. Learn more at www.sascu.com

 

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Small Business Commercial Account Officer

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

The Commercial Account Officer (Small Business) provides customized lending service to an assigned portfolio of business members. This position is responsible for the growth and administration of the commercial loan portfolio, acting as business members’ financial partner through the delivery of timely and relevant financial advice.

 

What you’ll do:

  • Conduct loan interviews with business members to uncover needs and advise on commercial lending products and services to best meet their needs.
  • Evaluate securities and analyse commercial financial statements and various factors affecting loan viability.
  • Negotiate loan terms and interest rates relative to risk within assigned lending limits and established policy.
  • Deepen member relationships through site visits to proactively gather insights into member needs, changing circumstances, and to ensure ongoing satisfaction with SASCU.
  • Resolve complex or contentious issues with business members with “win/win” solutions.
  • Identify opportunities to meet member needs through SASCU’s full line of products and services and connect members to appropriate specialists.
  • Take a positive and active part in business development activities to promote SASCU’s commercial account services.

What you’ll bring:

  • Two years of post-secondary education or equivalent.
  • 3-4 years of lending and financial advisory experience.
  • A valid driver’s license and ability to travel within our community.

You’re perfect for this role if you:

  • Have a history of sales success.
  • Understand standard commercial lending products, services, and practices.
  • Possess strong organizational, time management, and communication skills.
  • Display a high level of ownership, accountability, and initiative.
  • Are comfortable with technology, including banking systems, CRMs, and other programs.
  • Are committed to continuous learning and self-development.

 We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

 

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

 

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. In addition, SASCU stewards $235 million in client investments and serves more than 5,000 insurance customers. Learn more at www.sascu.com

 

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

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