Temporary Full-Time (Approx. 1 Year)
Open to any Innovation Advice Centre Location
Innovation Credit Union – Find Branch(innovationcu.ca)
Closes April 23
Annual Salary: $53,248 – $73,216
Innovation Credit Union has a bold ambition. In addition to being Canadas next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.
We come to work to simplify banking for all Canadians – that’s our purpose.
How does this position help fulfil Innovation’s purpose? Glad you asked!
The Support Service Specialist will support the delivery of lending to our members. This role will look for continuous improvement as well as strives for internal member obsession. As a Support Service Specialist, you will be responsible for assisting with internal inquiries, applications, documentation, and payments regarding lending. You will also work closely with all areas of our business to serve and solve for our members.
WIIFY (what’s in it for you):
- Competitive Salary
- Diverse and Inclusive Culture that continues to evolve
- Flexible work arrangement options
- Strong benefit package
- 7% Superannuation matched contribution program
- Attractive variable incentive program
- Wellness Days to create appropriate work/life balance
- Paid Education opportunities to ensure our members have the most equipped staff helping them
- A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
- And lots more reasons to love where you work and what you do!
What our team is looking for:
- A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
- A solution mindset that feeds inertia
- An ambassador who’s willing to promote our team inside and outside organization
- Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
- Somebody who can work with occasional ambiguity with focus on process evolution
- A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
- Somebody to sweat the small stuff, but also see the big picture
- Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!
What will you do?
- Loan and Mortgage Documentation to Disbursement
- Reporting to ensure that we are delivering excellent member service
- Look for ways to improve our processes to provide exceptional member service.
Some things that would impress us:
- Some formal education in related disciplines and any designations towards these processes are a plus.
- Proven communication and service skills
- Commitment to protect Innovation Credit Union and its members through the principal functions of the role.
- A passion for learning and growth