Operations/Back Office Admin – Page 4

Operations Coordinator, Risk-Based Supervision

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment.

What you’ll do:

As Operations Coordinator – Risk-Based Supervision, you will provide administrative support and contribute to the coordination of workflows required by team members to ensure ongoing operations and initiatives are met in a timely, accurate, and efficient manner. This position is responsible to:

Provide administrative support including the coordination, development, formatting, editing/proofreading, and distribution of materials and reports
Support corporate process such as, records management, purchasing supplies, and coordinating meeting logistics
Compile meeting packages and record minutes for internal and external stakeholder engagements
Provide back-up support to the Executive Assistant and other Operations Coordinators

What you’ll need:

Office Education or Business Administration and/or administrative experience
Intermediate to advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Exceptional proofreading and editing skills with a high degree of attention to detail
Ability to set priorities and manage multiple assignments within deadlines
Excellent communication and interpersonal skills
Ability to understand and execute oral and written instruction

The core competencies for these positions focus on initiative, analytical thinking, concern for quality, teamwork, communication, and relationship building.

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

What we offer:

The salary range for this position is $43,852 – $54,816. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to apply?

Please submit your resume and cover letter stating competition OCRBS-CUDGC by March 25, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs. You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management. With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

Minimum of five years of experience in service delivery/customer support
Post-secondary education
Release Management experience
Understanding of payments industry and payments processing is considered an asset

Active listener, relationship builder, and client centric
You enjoy working in a fast-paced, changing environment
Documentation and Knowledge Base Documentation
Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
Intermediate business analysis and project coordination skills

Must-have skills

Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Process Driven
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

Ability to bridge technical aspects and components to business needs and client facing communications
Organization Change Management

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions. You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap. In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
Post-secondary education
Fraud related certification would be an asset
Working knowledge of Consortium Models, industry tools and software
Hands on experience with Fraud Operations
Demonstrated active listening, questioning and analytical skills
Proven ability to interpret and communicate complex data
Understanding of payments industry and payments processing is considered an asset

You enjoy working in a fast-paced, changing environment
Documentation and Knowledge Base Documentation
Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
Intermediate business analysis and project coordination skills

Ability to bridge technical aspects and components to business needs and client facing communications

The Environment

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

Support Services Specialist – Investments

Permanent Full-Time
Closes March 6
Open to any Advice Centre Location (including Regina & Saskatoon)

Annual Salary: $53,652 – $67,064

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Members and Potential Members simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the Supervisor, Support Services, this position provides expertise in investment administration, registered and non-registered, providing the knowledge of products, tax implications, compliance to internal practices as well as CRA, FCAC and OSFI standards and guidelines. The Support Services Specialist ensures all year-end reporting is accurate and is responsible for the research and/or updates to member reporting and slips. How does one do this? Glad you asked!

A Support Services Specialist does the following:

Develop procedures and provide investment product knowledge training of support and front-line staff to ensure efficient and accurate delivery of products and services
Discover issues or gaps related to processes or procedures and work with internal task forces and other Credit Unions for solutions and train to those solutions
Procedures and forms creation, management, and maintenance
Provide technical direction to support staff on complex investment product-related issues
Act as an SME for various projects or initiatives, including online registered applications being considered
Ensure compliance with organization and department policies, procedures, and processes

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have demonstrated efficiency and accuracy skills in your previous positions, you have the ability to be decisive and results oriented, and can meet deadlines in an ever-changing fast paced environment
You have the ability to work cooperatively with other teams, internally and externally
You have a minimum of one year of related post-secondary education or equivalent (Business Certificate plus additional courses, e.g. CUIC, sales training, lending training); three to five years of credit union operations experience, or equivalent combination of education and experience.
You are proficient and comfortable working in the Microsoft environment (including MS Office, Excel and SharePoint)

Manager Of Operations

Are you looking for an executive opportunity that allows you to have interesting and meaningful work AND a family friendly lifestyle? Prairie Pride Credit Union is currently looking for a Manager of Operations to join our team.

WHAT YOU BRING:

You know how business works and understand how each of the operational areas work together to deliver the best financial solutions for our members. Your combination of post-secondary education and several years working in the financial services industry has prepared you for this opportunity. Experience as a Credit Union leader is a bonus. As one of three senior leaders in the organization, you will provide strategic oversight and direction to the Deposit Services, Human Resources, IT, and Sales functions. This is a hands-on, executive level position that leads a team and reports directly to the General Manager.

ABOUT US:

We think differently at Prairie Pride Credit Union. We believe that each of our members deserves to be treated as individually as they are. Our experience tells us that there is no straight line to helping our members succeed. Because of that, everything we consider is a piece of a puzzle to complete. We work hard to find a way to yes where others say no. It allows us to stay close to our credit union roots.

Prairie Pride Credit Union was founded in 2001 when a collection of Credit Unions situated in the Southeastern region of Saskatchewan knew there was strength in coming together. Our full-service branches are in the communities of Alameda, Gainsborough and Alida. Although our family friendly communities are small, there always seems to be a lot going on. The closest larger centres to Alameda are Estevan, Weyburn, and it’s a short road trip to Regina or Minot, North Dakota

BENEFITS OF WORKING AS A MEMBER OF OUR TEAM:

We choose to pay well because we know that good paying jobs in our community will contribute positively to and grow our community. Your total compensation includes a six-figure salary, a comprehensive group benefits plan, incentive pay and allowances.

HOW TO APPLY:

We thank all who apply and advise that only those selected for further consideration will be contacted. If you have any questions or to submit your resume, email jenn@reframehr.com.

Executive Assistant, Office of the CEO

Who are we?

How you will spend your time:

Reporting to the CEO, the Executive Assistant provides executive, administrative, and development support to the CEO and Board of Directors, as well as the Executive Leadership Team. The Executive Assistant serves as the primary point of contact for internal and external stakeholders on all matters relating to the CEO. You will:

assist with daily administrative duties and tasks that include manage email, calendar, and travel,
develop, edit, proof, and distribute documents and materials,
- plan and organize board meetings and board planning including logistics, recommend meeting dates and dissemination of meeting materials,
- maintain board corporate records,
- communicate with board and executive,
- research, collect, compile, produce and distribute information for executive and senior management in all divisions – policies, practices, business plan,
contribute and participate in team, division, and corporate planning, and,
assist the office administration team in pursuit of an effective and efficient operating environment.

What you’ll need:

five years in a similar role or advanced administrative position,
strong computer skills, proficiency in the Microsoft Office Suite products and ability to adapt to changing technologies,
strong leadership, organization, governance and time management skills,
ability to maintain confidentiality and integrity, and,
demonstrated success in communicating and facilitating discussions with key stakeholders.

The core competencies for this position focus on decision making, problem solving, impact and influence, leadership, relationship management and conflict resolution.

Knowledge of credit union system and democratic cooperative process would be an asset.

The salary range for this position is $55,281 – $69,101 and offers competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on Credit Union Deposit Guarantee Corporation, please visit our website www.cudgc.sk.ca.

Credit Union Deposit Guarantee Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Please submit your resume by February 4, 2022, to HR@cudgc.sk.ca.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Operations Coordinator, Regulatory Policy and Prevention – 12 Month Term

Operations Coordinator, Regulatory Policy and Prevention – 12 Month Term

Credit Union Deposit Guarantee Corporation

Who are we?
Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment.

How you will spend your time:

As Operations Coordinator – Regulatory Policy and Prevention, you will provide administrative support and contribute to the coordination of workflows required by team members to ensure ongoing operations and initiatives are met in a timely, accurate, and efficient manner. This position is responsible to:
Provide administrative support including the coordination, development, formatting, editing/proofreading, and distribution of materials and reports
Support corporate process such as, records management, purchasing supplies, and coordinating meeting logistics
Compile meeting packages and record minutes for internal and external stakeholder engagements
Provide back-up support to the Executive Assistant and other Operations Coordinators

What you’ll need:

Office Education or Business Administration and/or administrative experience
Intermediate to advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Exceptional proofreading and editing skills with a high degree of attention to detail
Ability to set priorities and manage multiple assignments within deadlines
Excellent communication and interpersonal skills
Ability to understand and execute oral and written instruction

The core competencies for these positions focus on initiative, analytical thinking, concern for quality, teamwork, communication, and relationship building.

The salary range for this position is $43,852 – $54,816 and offers competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your resume and cover letter stating competition OCRPP-CUDGC by January 21, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Banking System Specialist

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the Manager, Digital & Core Banking this position works with the Fiserv DNA banking system and related applications. This role is responsible for day-to-day operations, project work, enhancement implementation, troubleshooting and support to end-users.. How does one do this? Glad you asked!

The Banking System Specialist does the following:

Support and assist all staff in the use of the banking system, providing training and subject matter expertise when required
Works with various project teams as they relate to the banking system
Investigate and solve complex banking system issues
Assist with coordinating all activities necessary for the successful and timely resolution of technology issues as they relate to the banking system and related technologies
Lead the development, testing, implementation and maintenance of the banking system
Make recommendations for enhancements to the banking system and related software to provide needed functionality to end users
Develop and implement Banking System application software administration policy and procedure standards, for access and usage

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have a minimum of one year post-secondary education in a related discipline or equivalent (ie: business certificate plus additional courses through CUIC, lending training etc)
You have a minimum 3 years related experience using Fiserv DNA banking system or an equivalent combination of education and experience
You have demonstrated efficiency and accuracy skills and the ability to meet deadlines in an ever-changing, fast-paced environment
You have a proven high standard of verbal and written communication skills and the ability to relate well to internal members and coworkers
You have demonstrated commitment to continual professional development

Visit the CAREERS page or our website to learn more about this position and to apply. www.innovationcu.ca Only those applications received through our job board will be considered.

Manager, Central Credit

Bring your professional experience to our team of lenders. Your strong judgement and leadership skills will be key in helping shape solutions for our retail and commercial members.

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Manager, Central Credit and under the direction of the Director, Credit you will manage SASCU’s personal credit approval, administration, and review activities. This position ensures that proposed loans adhere to existing policy guidelines, that documentation is adequate to ensure security of collateral and that ongoing administration and review is adequate to maintain the loan portfolio’s quality and profitability while enabling portfolio growth. Additionally, this position manages and directs departmental employees and ensures that they receive adequate training, coaching, and support; acts as resources to ensure lending policies and procedures are followed and administrative lending risk is minimized.

What you’ll do:

Perform reviews, analysis and approvals of credit applications, managing risk within credit granting approval limits; identify areas of potential loss or liability and initiate action to minimize exposure to risk;
Support Director, Credit in developing realistic operational plans and budgets to ensure that the needs of the credit union are met in the personal lending area;
Manage the credit union’s personal lending portfolios to ensure they are managed according to established practices and procedures;
Manage pricing (discounting) within the guidelines established by Finance to ensure profitability within credit union operations;
Act as a liaison with auditors on lending files and loans administration activities;
Provide input into SASCU’s credit processes to meet service standards for turnaround times to members;
Support Director, Credit to establish, administer and review systems and procedures to protect the quality and profitability of SASCU’s loan portfolio;
Provide day-to-day direction, problem solving and oversight to the Personal Lending staff;
Role model SASCU’s organizational values and leadership competencies and implement programs and initiatives that build member relationships to enhance service and contribute to the growth of the credit union’s personal loan portfolio.

What you’ll bring:

A business administration degree or diploma is preferred;
Ten years of previous banking or credit union experience, including at least five years personal and commercial lending experience, some at the supervisory level;
An in-depth understanding of credit adjudication principles, policies and procedures and a proven track record of responsible adjudication;
Ability to manage, coach, motivate and develop employees to ensure high staff productivity;
Ability to communicate well, both verbal and written, and to provide service-oriented solutions to internal customers;
Detail-oriented with the ability to identify trends, omissions and errors within the portfolio and adjudication processes;
An awareness of the external economic environment.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

To apply:

This is a full-time Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Manager, Risk & Procedures

An amazing opportunity to bring your risk management expertise to a dynamic employer in a stunning, natural setting.

We invite you to be part of a team where you can feel good about the work you do. At SASCU, we believe in fostering a supportive work environment that is the perfect blend of friendliness and professionalism. Add in a competitive compensation package and excellent benefits, along spectacular natural scenery, and it’s easy to see why we are an award-winning employer.

Reporting directly to the Vice President, Strategy & Innovation, the Manager, Risk & Procedures will be relied upon to effectively manage the control, reporting, monitoring, and awareness of financial risk management, loss prevention, and security controls for SASCU, as well as to identify and recommend areas for improved safeguards. This position acts as the Chief Anti-Money Laundering Compliance Officer (CAMLO) for SASCU as well as the Security and Privacy Officer.

What you’ll do:

In addition to acting as CAMLO, Security Office, and Privacy Officer for SASCU, as Manager, Risk & Procedures, you can expect to:

Act as the primary contact internally and externally regarding risk and security matters including with regulators, internal auditors, and local law enforcement.
Monitor, investigate, and track losses due to fraud, forgery, and theft.
Assume a leadership role in business resumption and crisis management planning.
Oversee outsourced arrangements for SASCU.
Act as Credit Union Office of Crime Prevention and Investigation (CUOCPI) designate for SASCU.
Conduct Enterprise Risk Management (ERM) reporting.
Provide leadership to the Procedures & AML Analyst.

What you’ll bring:

Along with a post-secondary degree in a related field, you will have a minimum of 5-7 years’ experience with internal control and risk management within a financial institution. Other experience and education requirements include:

A strong understanding of branch operations, including cash and member services, as well as personal lending.
Advanced knowledge of credit union banking systems, retail products, processes, terminology, and current procedures.
The ability to obtain the Certified Anti-Money Laundering Specialist (ACAMS) designation within 12 months of attaining the role.
The Canadian Risk Management (CRM) designation is an asset.

Proficiency with the Microsoft Office suite and the ability to learn specialized software specific to risk management are expected. Strong organization, communication, analytical, and coaching skills are also essential. The successful candidate must be able to present complex information to several audiences with varying levels of understanding. Given the nature of this position, a meticulous attention to detail, an ability and willingness to research information internally and externally, and being able to adaptively work with various stakeholders and changing priorities are required.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm, and an insurance office in Enderby. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com.

To apply:

This is an exceptional opportunity to take your career to the next level and be part of our exciting future at SASCU! If you are both community-minded and prepared to contribute to a successful and growing organization, please email a cover letter and résumé to hr@sascu.com.

Procedures & AML Analyst

This is a great opportunity to take the next step in your career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Procedures & AML Analyst, you will make balanced procedural recommendations that reflect SASCU’s corporate focus on member centricity and continuous improvement while meeting our regulatory compliance obligations, including Anti-Money Laundering (AML) requirements and fraud management. The Procedures & AML Analyst also recommends, documents, and implements new and revised policies and procedures across SASCU to ensure that staff have the tools and information they need to complete their work efficiently and within established guidelines.

What you’ll do:

Monitor and identify internal and external situations that may result in updates to SASCU’s procedures.
Recommend changes to the Manager, Risk & Procedures, consult with key stakeholders, and document and implement policies and procedures.
Customize, design, and create forms for SASCU’s operations manual to support efficiency of operations.
Respond to operations-specific queries from staff, supervisors, and managers, and provide guidance to assist them in locating required information and resources.
Liaise with external operations and compliance departments regarding new and anticipated changes.
Liaise with the Training department and assist with training staff on new/changed procedures.
Monitor, report on, and support with the auditing of Anti-Money Laundering procedures and other compliance requirements.
Adjust to a dynamic environment where focus, timelines, and project milestones may be adjusted due to project needs and priorities.

What you’ll bring:

A post-secondary diploma in business or communications.
4-6 years’ experience in the financial services industry.
Experience with the Microsoft Office suite and other programs.

You’re perfect for this role if you have:

Strong attention to detail, organization, time management, and research skills.
Adaptability to working with various stakeholders and changing priorities.
Excellent communication and interpersonal skills.
A commitment to continuous learning and development.

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU: