Occupation Types: Other

Member Experience Specialist

Are you looking for an exciting opportunity to move into a new career path? We are looking for a results-oriented individual with excellent communication and leadership skills and who is not afraid to coach, mentor, develop and motivate a team of professionals to become our new Member Experience Specialist.

As the Member Experience Specialist, you will play an integral role in building full financial relationships with our members.  You will design, implement, and monitor innovative MemberFirst experience strategies and initiatives that advance member loyalty and advocacy.  You will enable and support retail leaders and employees in achieving business results through oversight of the sales performance framework and coaching culture, sales related tracking systems, and provision of sales coaching and skill development.  You will monitor sales pipeline and sales activities to ensure effective and proficient use of technology tools by employees, that support member service and ensure seamless delivery between different credit union service channels.  You will lead our Customer Relationship Management (CRM) software vendor management, application support, and future development plan to maximize the value of our CRM system.  You will participate in and promote programs that enhance business development and our MemberFirst strategy.

Post-secondary education in Business with at least 4 to 6 years of retail leadership experience or sales coaching experience or an equivalent combination is the minimum requirement for this position. You’ll have a leg up if you have certification in coaching, project management or design-thinking.  If you know what makes Cornerstone Credit Union different and the products and services we provide, that’s even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks.  This position may be staffed at any of Cornerstone Credit Union’s 15 branches, depending upon office space availability. Depending upon location of work, union membership may be required.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

Training Assistant

Create your future with SASCU Credit Union! We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention, fun!

As the Training Assistant at SASCU, you will deliver entry-level training programs to attain organizational goals and foster a positive workplace. The Training Assistant works closely with the Talent Development Officer and Training Coordinator to ensure training initiatives are aligned with the objectives of the department and SASCU.

This is a part-time (18-37.5 hours per week), Monday – Friday position operating within an initial 12-month term. The successful candidate will work higher hours within the range during onboarding periods and lower hours during non-peak times.  A high degree of flexibility is required for this role.  Potential for term extension is possible.

What you’ll do:

  • Introduce new employees to the organization by assisting with the development, coordination, and facilitation of SASCU Orientation and Onboarding programs.
  • Facilitate entry-level training program as required, including consideration of learning styles and organizational competencies.
  • Use established training programs and tools to deliver training, make recommendations, and modify as required based on changing business needs.
  • Set up technical equipment and prepare physical spaces for training sessions as required.
  • Distribute to participants pre-course information, post-course evaluation questionnaires, and prepare and deliver Trainee Progress Reports upon completion of training.
  • May facilitate other SASCU training programs as required on a backup or personal development basis.

What you’ll bring:

  • Secondary school education, plus 1 year of formal adult education training is preferred.
  • At least two years of customer service experience within the financial services industry.
  • Strong proficiency utilizing various computer programs, including Microsoft Office and Customer Relationship Management (CRM) programs.

You’re perfect for this role if you:

  • Can adapt to and accommodate diverse learning styles.
  • Work well in a fast-paced team environment with changing priorities;
  • Are able to meet goals with minimal supervision and work independently;
  • Demonstrate commitment to ongoing learning and career development in the training and development profession.

We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is an excellent opportunity for a learning and development focused individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. Learn more at www.sascu.com

 

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Fraud Analyst

Temp Full-time

18 month contract

Open to any location in Saskatchewan
Innovation Credit Union – Find Branch (innovationcu.ca) or the ability to work from your home office

Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

The Fraud Analyst will work with ICU and conduct investigative analysis to identify, assess, decide and report on activity that indicates exposure to financial crimes. The incumbent will manage potential threats, and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment


What will you do?

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Supports the collection of evidence and information to be used for multiple purposes, including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Documents, actions and information found throughout the investigation to develop and maintain account/case files.

Analyzes data and information to provide insights and recommendations.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Broader work or accountabilities may be assigned as needed.


Some things that would impress us:

2+ years’ experience in Fraud and/or Risk Management in the Financial Industry

2+ years’ customer service experience within the Financial Industry

Advanced Microsoft Office (Word, Excel, etc.) skills.

Knowledge of fraud monitoring tools and techniques.

Knowledge of internet, emerging online payment methods and vulnerabilities

Process and detail oriented

Excellent time management skills

Excellent communication and interpersonal skills.

Visit the CAREERS page of our website www.innovationcu.ca to learn more and apply!

Manager, Project Execution Office

Open to any location in Canada
Innovation Credit Union – Find Branch(innovationcu.ca) or the ability to work from your home office

Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose? Glad you asked!

The Manager, Project Execution will focus on the implementation and ongoing evolution of ICU’s Project Execution office. You will bring your experience to ensure we are executing programs, and projects on time and on budget. You will coach your team to ensure we do not miss the details – or that we are not missing our project deadlines!

What will you do?

Providing support and education on multiple project management methodologies around the organization and promoting Agile cultural values and organizational acceptance of Agile as an operational methodology
Drive execution – and be able to manage stakeholders at all levels of the organization
Model.coach.care as a leader with your team and cross-functionally
Always leverage Microsoft Projects and AzureDevOps to paint the picture of resources and project execution on the go
Must have the ability to travel to and cover regionally as required.

Some things that would impress us:

  • Formal education in Lean Six Sigma, Continuous Improvement and Project Management methodologies
  • Experience transforming an organization’s discipline in execution
  • Proven communication and collaboration skills
  • A passion for learning and growth


Visit the CAREERS page of our website www.innovationcu.ca to learn more and apply!

Director, Retail and Small Business Markets

Are you ready to make a move to a company that puts the financial well-being of its members first?

It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a strategic, forward-thinking, results-driven person to come on board as our Director, Retail and Small Business Markets, preferably located in Regina, Saskatchewan. You will be responsible for leading and directing the retail and small business sales and service delivery to drive growth and achieve exceptional results that supports Conexus, our members and our communities. This includes identifying ways in which we can enhance our ability to improve sales processes and increase efficiencies to support our members overall financial well-being. Ultimately your leadership and guidance will be critical to driving growth and success within the retail and small business markets while ensuring alignment to organizational strategies and effectively leading change.

How you’ll be spending your time

  • Coaching, empowering and leading a team of direct reports to maximize sales, member experience, business and community development, and operational performance
  • Leading by example to encourage the sharing of ideas for improving sales processes that facilitate the teams ability to provide financial product sales and advice to consumer and small business members
  • Assessing the performance of sales teams and provide recommendations for improvement while ensuring adherence to corporate policies
  • Lead strategies to ensure member-centric, needs based services and advice are being provided that facilitate relationships built on trust
  • Identifying and managing risks and opportunities while ensuring adherence to company policies and legislation
  • Identifying opportunities for improvement of policies, processes and increased efficiencies that ultimately support the member experience

The way people describe you

  • You have a deep understanding of the core business lines within the Credit Union system
  • You are a driven individual who strives to grow the success of your team through continuous coaching and empowerment
  • You promote and cultivate an environment that continually seeks and identifies areas to increase efficiencies
  • You have extensive organizational awareness and the ability to drive change and growth that align to the overall corporate strategy
  • You are considered a subject matter expert that is able to create a collaborative environment that supports a learning culture
  • You are a trusted partner who is skilled at conflict resolution and crisis management

The experience you bring

  • 10 years’ experience in progressively challenging financial industry positions
  • 5 years’ formal people leadership experience
  • CSI Moody’s Certificate in Commercial Credit (CICC)
  • Relevant post-secondary education (e.g. business, risk)

What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

  • Competitive compensation and benefits package
  • Industry leading work-life balance and rewards
  • Formal and informal employee development
  • Meaningful work that makes a real difference in our members’ lives

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on April 13, 2023 so apply now! If you have questions about this position, please email jobs@conexus.ca

Risk Analyst

Risk Analyst

Open to anywhere in Canada

Simplifying banking for Canadians – it’s simple but bold. Here at Innovation Credit Union we reward forward thinking, results driven, digital risk takers who are looking to break barriers in traditional banking.  As a Risk Analyst has a good knowledge of operational risk management practices and possesses an inquisitive and investigative mindset to initiate risk discussions and improve risk mitigation strategies. The ability to plan, prioritize and execute assigned tasks comes naturally to this person.  

A Risk Analyst supports the Manager, Operational Risk with the implementation of the Operational Risk Management Framework; reviews risk registers/event logs; supports the VP, Risk & Compliance with the implementation of the Model Risk Governance Framework for Innovation.  They understand the importance of RCSAs, Operational Risk Taxonomy, Risk Events, Risk Awareness and KRIs.  They are committed to continuous learning and professional development while maintaining knowledge of legislation, regulations, standards and best practices for the effective management of operational risk.  

(WIIFY) What’s in it for you:

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work options
  • Strong benefit package
  • Superannuation matched contribution program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do

Visit the CAREERS page of our website www.innovationcu.ca to learn more and apply!

Advice Coach

This is a great opportunity to contribute to a dynamic and community-minded organization!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)!

The Advice Coach is a subject matter expert and source of support for all aspects of SASCU’s advice/sales programs, skills, and expectations. The Advice Coach reports to the Director, Banking and continually enhances and advances SASCU’s Coaching Program, including being a resource to the Training Department (e.g., classroom training, webinars, supportive communications, job aides). This position leads the ongoing sales management disciplines of coaching (including observational) and on-demand training to sales positions in SASCU’s branches and Contact Centre.

*This is a new position at SASCU, and its accountabilities and the reporting relationship may evolve over the course of an initial one-year pilot. The successful candidate will be integral to the outcome and success of the pilot.

 

What you’ll do:

  • Observe, coach, and develop live interactions to ensure sales staff are following the service program to deliver a consistent experience throughout SASCU branches and the Contact Centre.
  • In collaboration with branch leaders, work to support individual development plans as they relate to sales and service.
  • Support branch leadership through development and provision of ongoing coaching material and ensure alignment with existing sales models.
  • Contribute to the performance review process by providing input into staff performance reviews through regular updates, feedback, and post-coaching debriefs.
  • Collaborate with internal partners (e.g., the Marketing Department) to develop and deliver internal sales campaigns that support business development and growth.
  • Actively and continually seek and identify opportunities for continuous improvement and increased efficiencies; recommend and share ideas for improvements.

 What you’ll bring:

  • A post-secondary degree or diploma is preferred.
  • 4 to 6 years’ experience within financial services and/or sales leadership.
  • Registered as a mutual funds representative or willing to be licensed within a three-month period.

You’re perfect for this role if you have:

  • Knowledge of the features and benefits of lending and investments, including mutual funds.
  • Demonstrated leadership ability, including experience mentoring, coaching, and change management.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.

We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Mortgage Specialist

Mortgage Specialist

Swift Current and Area

Simplifying banking for Canadians – it’s simple but bold. Here at Innovation Credit Union we reward forward thinking, results driven, digital risk takers who are looking to break barriers in traditional banking.  As a Mortgage Specialist you’ll fully immerse yourself in our cloud-based VeriPark environment, offering doorstep banking options with the flexibility to meet your members unique schedules while having access to collaborative tools & training at your fingertips. Our goal for the future is to promote and maximize the development of our residential mortgage portfolio. To do this we need to get creative… 

If we happened to meet you at a community event, how would you catch our attention? Do you consider yourself to be entrepreneurial, an emerging leader in communications and technology, an influencer or someone who lives for a strong company culture?  This fluid position will require you to be more, but trust us, the rewards are there. Our Mortgage Specialists pride themselves on being relationship & rapport experts with proven success in lending. They work as a team, not competing for commission but to do right by our members as we SERVE. SOLVE. SELL. This role is not a job, it’s a career opportunity with a total compensation package!

Here is what’s in it for you: 

  • Competitive Salary 
  • Diverse and Inclusive Culture that continues to evolve 
  • Flexible work options 
  • Strong benefit package 
  • Superannuation matched contribution program 
  • Wellness Days to create appropriate work/life balance 
  • Paid Education opportunities to ensure our members have the most equipped staff helping them 
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect 
  • And lots more reasons to love where you work and what you do 

Visit the CAREERS page of our website www.innovationcu.ca to learn more and apply!

People Specialist

The People Specialist is a digitally capable, creative thought leader who will be leading, developing and maintaining HR functions and programs including but not limited to Recruitment, Onboarding, Engagement, Process improvement and program management. We come to work to simplify banking for all Canadians. That’s our purpose. Somebody who wants to break down the stigma of traditional perceptions of Human Resource professionals and Model, Coach and Care to help create exciting new energy for your team. 

FIRST, (WIIFY) Here is what’s in it for you: 

Competitive Salary

Diverse and Inclusive Culture that continues to evolve

Flexible work options

Strong benefit package

Superannuation matched contribution program

Wellness Days to create appropriate work/life balance

Paid Education opportunities to ensure our members have the most equipped staff helping them

A purpose driven organization that focuses on the values of Accountability, Integrity and Respect

And lots more reasons to love where you work and what you do

What our team is looking for: 

A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach

Solution mindset that feeds inertia

Ambassador who’s willing to promote our team inside and outside organization

Somebody not looking for ‘a job’. Our team and members deserve somebody who thinks bigger than that

Somebody who can work with occasional ambiguity with focus on process evolution

Somebody to sweat the small stuff but also see the big picture. Calm under pressure. And deadline focused

Personality and Energy. A flair for polish

Visit the careers page of our website to learn more and apply!   

SPECIAL PROJECTS AND INITIATIVES OFFICER

Turtleford is looking to add a new member to our team, Special Projects and Initiatives Officer.  If your interested in joining our team and please review details and send us an email.

This position is responsible for coordinating and establishing projects of need within the branch regarding larger scope projects, IT needs and branch needs and development.

We look forward to hearing from you.

 

 

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