Occupation Types: Policy/Regulation

Senior Manager: Commercial Adjudication

KOOTENAY SAVINGS CREDIT UNION

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

Do you… have advanced knowledge and experience in commercial credit and know what it takes to succeed in the competitive financial services market? Are you a natural leader who thrives in an ever-evolving work environment and aspires to make a positive difference each and every day? Are you a motivated self-starter with a proven track record of success in commercial lending oversight, adjudication, and underwriting?

If so… we want to hear from you!

We’re looking for a Senior Manager Commercial Adjudication to join our team.

As Senior Manager Commercial Adjudication you are responsible for the operational control of the credit union’s commercial lending portfolio, commercial adjudication and retail & commercial administration in a manner that supports operational efficiency and ensures compliance with regulatory and organizational practices, policies & procedures, and risk framework.

Your main responsibilities include:

  • Being accountable for the planning, development, and implementation of policies, programs and strategies in support of commercial lending functions and credit support lending administration
  • Providing operational oversight of compliance with enterprise risk management (ERM) policies and practices and maintenance of lending operations, risk, and administrative practices, policies, and procedures
  • Providing managerial and administrative control of the commercial lending portfolio, adjudication and retail and commercial credit support administration
  • Being accountable for providing managerial direction and leadership to the centralized management team to achieve established organizational performance goals
  • Being accountable for operational oversight of commercial annual reviews and renewals of credit facilities in the commercial credit portfolio
  • Providing managerial oversight of the commercial credit collection function and having accountability for identifying areas of potential risk and initiating actions to mitigate potential losses within established controls
  • Commonly acting as a project lead, as well as supporting the execution of a variety of cross-functional strategic projects

The ideal incumbent will possess:

  • A Bachelor’s Degree or designation requiring 3 to 4 years’ full-time study or equivalent
  • A minimum of 10 years’ progressive leadership experience in the financial services industry with a focus on commercial credit execution, oversight, adjudication, underwriting and credit design
  • Advanced knowledge of commercial credit underwriting policies and procedures
  • Advanced knowledge and experience in managing commercial credit including underwriting, portfolio quality oversight and compliance with regulatory requirements
  • Strong knowledge in credit risk management policies and procedures and regulatory requirements relative to credit union credit risk management
  • Strong knowledge of credit management information reporting infrastructure to further enable overall credit portfolio management
  • Strong experience in policy and procedure administration, internal controls and auditing systems
  • Strong understanding of consumer and commercial deposit and lending practices, collection techniques and legislative regulations and statutes as they pertain to consumer and business deposit and lending activities
  • Strong knowledge of information technology best practices and the ability to keep abreast of new technologies
  • Knowledge of and commitment to maintaining current knowledge of legislative requirements, best practices, local community and financial industry trends and forecasts as they related to the functional areas of the position
  • Strong project management and planning skills

Leadership Competencies:

  • The ability to anticipate strategic business demands and effectively align people, processes, and systems so that the appropriate talent, structure, and operating models are in place
  • The ability to take a creative approach to opportunities or issues, think “outside the box” and explore unique ways to create value for members, communities, and the organization
  • The ability to develop breakthrough strategies that clearly differentiate the business within the communities it serves, while operating in an environment of flux, rapid change, and technological disruption
  • The ability to understand and leverage knowledge of the credit union and financial system including key external relationships, political and economic forces, emerging alliances, competitors, and the regulatory context
  • The ability to work within and across groups and/or organizations to solve complex issues and create the best solutions that benefit members and our communities
  • The ability to recognize and moderate one’s effect on others and the organization, building trust by choosing to act with integrity and authenticity
  • The ability to inspire a sense of direction and shared purpose for employees, while energizing and motivating them to advance the vision

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

  • Competitive salary of $96K – $121K based on skills and experience
  • Competitive benefits including extended health, dental and vision coverage
  • Health care spending account
  • Paid vacation, sick time and floating holidays
  • Confidential employee and family assistance program
  • Continual training, development and coaching
  • Unique staff benefits on products such as bank accounts, loans & mortgages
  • The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
  • Being part of an organization that puts their community and employees first
  • Being part of a talented and dedicated team who improve our members’ financial lives

Remote work options for this opportunity may be considered.

Nestled in the natural beauty of the Selkirk and Monashee mountain ranges, next to the mighty Columbia River, the Greater Trail area offers year-round activities for the outdoor enthusiast from golfing to skiing, mountain biking, kayaking, fishing, hiking and much more.  Amenities include the region’s largest hospital, Selkirk College and an aquatic and leisure centre, all surrounded by inviting neighbouring communities. Affordable, safe and volunteer-oriented communities provide all the modern technology and amenities to keep you connected. Here you will find outstanding opportunities for living life well and to its fullest.

For more information about the Greater Trail region, please visit imaginekootenay.com

For more information about Kootenay Savings, please visit kscu.com

Please apply online through the careers section of our website at kscu.com to upload your resume and complete the application questions.

Closing date:  July 29 2022

We thank all applicants for their interest; however only short-listed applicants will be contacted.

Chief Risk Officer

*Posting Deadline: Please submit your application by 11:59 PM PST, July 6, 2022*

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We need a Chief Risk Officer so if you’re looking for an executive leadership opportunity and are passionate about organizational risk and strategic operations, we want to hear from you!

What’s the role?

As the Chief Risk Officer, you have advanced knowledge of credit and risk knowledge and methodologies; superior knowledge and experience pertaining to legal terminology, contracts, releases, and documentation; and have advanced understanding of credit union operations, principles, and values. You are responsible to develop and oversee the strategic direction of the credit union’s organizational risk, while providing leadership, management, and execution of strategy. Furthermore, as the Chief Risk Officer you are responsible for development oversight and continuous improvement of the organization’s three lines of risk defense.

This opportunity offers the ability to work remotely from anywhere in British Columbia.

What are we looking for?

  • Post-secondary business degree or diploma.
  • A risk management credential designation (such as CRM-E, FRM or CRMP) and/or equivalent combination of experience and education is an asset.
  • An MBA or CPA is an asset.

Ideally, you are a flexible, collaborative team player with:

  • Minimum 5 years of senior financial management, risk, or audit experience in a financial institution.
  • Minimum 7 years related experience in compliance, risk management and credit with an in-depth knowledge of lending, credit, and collections.
  • Minimum 10 years of progressive experience managing in a financial service environment, successfully developing and managing people and business development.
  • Knowledge of all applicable regulations.
  • Advanced knowledge of credit & risk management and methodologies.
  • Advanced understanding of credit union operations, principles, and values.
  • Superior knowledge and experience pertaining to legal terminology, contracts, releases, and documentation.
  • Proven experience in facilitating and leading of groups and/or teams of executive level positions.
  • Knowledge and experience of the functional and legal requirements of the Credit Union and its subsidiaries would be an asset.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

What we offer you:

  • Competitive salary
  • A comprehensive benefits package including MSP, dental, and extended healthcare
  • Employer paid RRSP benefit
  • Ongoing support for education and career development

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
  • We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.

We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

Manager, Procurement and Vendor Management

At Conexus, it’s not what we do, it’s how we do it.

Are you ready to make a move and work for a company who puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture 

We’re looking for an innovative professional who has a real connection with people and excels at building relationships to come on board as our Manager, Procurement and Vendor Management. In this role, you will report directly to the Chief Transformation Officer, and will be responsible for leading the procurement office, supporting our ability to deliver sustainable value to our members through strategic partnerships with third party suppliers. You will ensure that we are receiving value for our members’ money through our external partnerships.

How you’ll be spending your time 

     Procurement Management

  • Working closely with internal business leads to develop creative and cost-effective procurement strategies to meet identified business needs. This includes determining the optimal sourcing methodology in keeping with policy, risk appetite, identified requirements, and market dynamics.
  • Facilitating an end-to-end strategic sourcing process that includes working with business leads on selection criteria, pre-qualification, decision matrices, related documents, managing selection processes/competitions, and facilitating complex evaluations. Ensuring the overall integrity of the process throughout.
  • In partnership with internal business leads and subject matter experts, establishing standards and metrics by which to assess risk and ensure risk aligned due diligence requirements are established.
  • Developing negotiation plans and advise/assist business leads with the process of negotiating and contracting, ensuring critical business needs are defined, understood and met, while maintaining focus on cost efficiency and risk management for Conexus. Critically review draft contracts, securing legal services as required in a coordinated, cost-effective manner.
  • Performing ongoing market research and analysis to understand the supplier marketplace, delivery trends, and negotiation opportunities for material outsourcing services or products.
  • Promoting a culture of fairness, transparency, and responsible spending with respect to procurement, ensuring compliance with sourcing and financial policies and procedures to manage risks.

     Continuous Vendor Management

  • Developing and implementing a consistent onboarding process to ensure that new third party suppliers are familiar with the Conexus values, purpose, strategy and how we work together.
  • In partnership with internal business leads, establishing standards/metrics by which to assess the performance of third-party suppliers.
  • Determining an appropriate review cycle for each relationship based on the materiality of the relationships, and the inherent risks associated with the partnership and the services being delivered.
  • Working with business leads to identify actions and strategies that can be used to manage risks in each vendor relationship, as well as key indicators that may point to the need for intervention.
  • Developing and implementing consistent, repeatable processes for business leaders to carry out regular engagement reviews in partnership with the Procurement/VM office. This includes assessing the performance of vendors versus requirements, assessing ongoing risk levels, and triggering remediation plans where results are below expectations.
  • Facilitate business stakeholders in building and maintaining long-term relationships with vendors and suppliers to ensure a foundation of trust, good will and reciprocity.

     Processes, Policies and Reporting

  • Recommending and developing policies, procedures and guidelines for delivering a centralized, cost-effective procurement process for Conexus aligned with organizational decision-making guidelines, enterprise architecture, risk appetite and strategy.
  • Using a centralized portfolio management approach to provide continual oversight and management of the overall vendor ecosystem at Conexus. Act as the “office of record” for all third-party contracts and records. Provide periodic reports on the portfolio, overall supplier performance and contract status.
  • Providing information and analysis to support the preparation of both regular and ad hoc reports such as ESG disclosures, internal audits, annual reports, etc.
  • Maintaining procurement/vendor management policies, forms, applications and frameworks.
  • Working closely with the ERM office to ensure that a risk-based approach is applied across the portfolio and that material outsourcing risks are managed accordingly.

     Senior Leadership 

  • Leading a team, if required, to fulfill the requirements of a procurement and vendor management office.
  • Modeling leadership that drives exceptional business performance and is reflective of Conexus values and desired culture.
  • Developing strong working relationships with leaders across Conexus, to ensure a collaborative approach to sourcing and vendor management.
  • Leading the development and deployment of communication and learning plans for Conexus leaders to ensure broad understanding of the organizational approach to procurement and vendor management and their responsibilities within.
  • Aligning, coordinating and executing all budget related and business planning activities required by the organization.
  • As a representative of Conexus, liaise with external vendors, key stakeholders, system partners, external organizations, community partners and government officials accordingly.

The way people describe you 

  • You are self-aware and have a high level of emotional intelligence.
  • You are an authentic and transparent person and use this skill to help you build relationships.
  • You are committed to innovation driven by curiosity.
  • You have a growth mindset and consider matters at an enterprise level.
  • You have a solid understanding of Business, Data & Financial Acumen with a demonstrated understanding of how to use the most relevant information in making business decisions.
  • You have demonstrated ability to effectively prioritize work supported through expert levels of time management and organizational skills.
  • You have demonstrated ability to effectively empower teams through development of technical competence and organizational clarity.

The experience you bring 

  • 5-7+ years of experience in procurement planning, sourcing execution, contract negotiation and management, vendor performance and third-party risk management, operational procurement and invoicing and payments.
  • Demonstrated expertise in strategic thinking, business case development, project management, advanced negotiation, conflict resolution, and presentation and facilitation.
  • Related designations such as Supply Chain Management Professional (SCMP) preferred.
  • Knowledge of the market and industry intelligence.
  • Demonstrated ability to interact in a cross-functional environment with all levels of management.
  • Knowledge and sound understanding of the credit union system.
  • Knowledge and sound understanding of Conexus’ policy framework.
  • Knowledge and demonstrated competence in people leadership and understanding of cultural impacts.
  • Awareness of key areas within the Credit Union Act & Regulations that impact procurement.
  • Awareness of procurement related key areas within the CUDGC Standards of Sound Business Practices, including the Credit Union Deposit Guarantee Corporation Guideline (2018-02) Outsourcing of Business Activities, Functions and Processes.
  • Post-secondary degree in a relevant or related field or a relevant combination of experience and education.
  • Contract and/or legal experience would be an asset.

Salary Range

$98,000 – $140,000 with 16% Short Term Incentive Target

What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

  • Competitive compensation and benefits package
  • Industry leading work-life balance and rewards
  • Formal and informal employee development
  • Meaningful work that makes a real difference in our members’ lives

So, what do you think – does this sound like you? Do you think you’re the right fit for Conexus and can rock this role? If you do, and you have the qualifications outlined above, then we encourage you to apply now. If you have questions about this position, please contact Carmen at carmen.gray@conexus.ca.

Chief Financial & Risk Officer

Are you a born numbers person who also likes to mitigate risk? Are you a visionary and future-focused leader, analytical thinker, and effective decision maker? We are looking for someone who is enthusiastic and wants to provide leadership that will make a meaningful impact on our members, employees, and organization.

Current Opportunity:

Radius Credit Union is currently seeking to fill the position of Chief Financial & Risk Officer (CFO/CRO). This position will be a full time, permanent position. Location of employment is flexible and depending on the candidate may be based out of any Radius Credit Union branch or a remote location.

Job Profile:

Radius Credit Union is looking for a strategic thinker to join their Executive Management Team in leading the finance and risk for the organization.

The ideal candidate brings progressive experience in a senior management role ideally gained in the financial services industry. The preferred candidate is a true collaborator who brings outstanding relationship skills such that they are viewed as a trusted advisor throughout the organization.

Reporting to the CEO, the Chief Finance and Risk Officer will develop and implement corporate policies with respect to finance, capital and liquidity management. The CFO/CRO will also manage, direct and monitor the risk (credit, interest rates, liquidity, operations) of the credit union. To add a little fun to the position, the successful candidate will also oversee the organizational technology plan and projects and ensure all regulatory compliance practices are in place.

The successful candidate will be creative, energetic, and have proven business development abilities, financial acumen and a strong commitment to service and clear understanding of the competitive environment. Communicating and engaging with various teams will be essential to the success of this position. The Executive Management Team is responsible for leadership and championing the corporate culture.

The Credit Union/Organization:

Radius Credit Union is a rural based community focused credit union with seven (7) branches, assets over $500 million and nearly 50 employees serving over 4700 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities. Employee engagement is valued and there is ample opportunity for growth for career minded individuals. Our organization has branches in Avonlea, Ceylon, Ogema, Pangman, Radville, Torquay and Tribune.

Radius Credit Union offers a competitive compensation package including a 7% matched defined contribution pension plan administered by the Co-operative Superannuation Society, participation in a Variable Incentive Program, a full range of employee benefits including medical, dental, EAP, critical illness and life/disability insurance.

Recruitment and selection process for this position will begin immediately, with the position to be filled prior to the end of 2022. If you are interested in becoming a part of our team please submit your resume, in confidence, at your earliest convenience via email or mail to:

Radius Credit Union

PO Box 339

Ogema, SK    S0C1Y0

Attn: Michelle Leonard, HR & Marketing Coordinator

michelle.leonard@radiuscu.com

We appreciate the interest of all applicants; however only those under consideration will be contacted. This posting will remain open until a suitable candidate is hired.

Information Governance Lead

The Information Governance Lead is accountable the operation of the Information Governance function, overseeing information governance and management functions.
An Information Governance Lead does the following:
  • Data Definitions and Rules Management
    • Maintains a deep understanding of the business and its data needs to assist with change impact analysis and to ensure data definitions and rules accurately reflects the business needs.
  • Data Controls and Metrics Management
    • Ensures the appropriate system and process data controls are in place or gaps identified to ensure the level of data quality expected by the business.
    • Ensures appropriate metrics are identified to assess data health and identify the risks when these controls are not being effective or are missing.
  • DTGC Support and Reporting
  • Responsible for escalating data risks and issues to the DTGC and ensure decisions are documented and communicated.
  • Acts as a liaison between DTGC and Information Governance Agile team as required.
Visit the CAREERS page or our website to learn more about this position and to apply.  www.innovationcu.ca  Only those applications received through our job board will be considered.

Manager, Regulatory Practices

The Credit Union Deposit Guarantee Corporation is a not-for-profit public agency of the Government of Alberta that guarantees deposits and provides risk-based regulatory oversight to enable a safe and sound credit union system in Alberta.  Our primary roles include:

  • Providing a 100% guarantee of deposits held with Alberta credit unions
  • Regulating credit unions and enforcing the Credit Union Act
  • Revising, advising and directing credit unions on sound business practices
  • Monitoring credit union performance and implementing appropriate actions to improve performance and reduce risks
  • Establishing individual credit union loan approval limits and providing an appropriate adjudication process for loans that exceed these limits

The Manager, Regulatory Practices, reports to the Assistant Vice President, Planning, Analytics & Regulatory Practices and is responsible for scanning the financial sector environment towards the identification, development, and communication of financial sector regulatory practices and prevention initiatives. A key function of the position is as a resource to update and maintain the Corporation’s prudential regulatory framework which address all financial and non-financial risks within the Alberta credit union system.  The position requires interaction with internal and external stakeholders through written communications and in person to gather requirements regarding guidance, model policies, standards etc. This is an excellent opportunity to pursue a career in financial services regulation and be a part of the credit union system.

THE POSITION

  • Lead and coordinate the development, maintenance and communication of the Corporation’s communications to credit unions including the standards of sound business and financial practices, the issuance of guidance, guidelines, model policies, discussion papers etc.
  • Monitor the regulatory environment including legislation, regulations, guidelines, directives, etc. from other jurisdictions (provincial, national, global) to identify opportunities and make recommendations to enhance or use to leverage our programs.
  • Develop, update, and maintain the Corporation’s regulatory framework (including processes, risk assessment and rating guidelines, models, and tools such as the Risk Matrix and business intelligence applications) to be used by employees in their role of monitoring credit unions.
  • Update existing and develop new conceptual models and tools, including roll-out, user training and documentation, to be used by the regulation & risk assessment team to monitor credit union risks.
  • Maintain documentation of internal processes for regulation and risk assessment for off-site monitoring and on-site verification of the credit unions.
  • Standardize consistency and professionalism of communication to the credit union system.
  • Minimal travel 4-5 times per year may be required.

THE PERSON

  • 3 years of job related experience in a financial services, public policy, or regulatory environment or an equivalent combination of education and experience.
  • Financial institution experience in one or more of the following areas is required – Credit Portfolio Risk, IT/Cyber Risk Governance frameworks and risk modelling. In addition, experience working on market risk including asset liability management, operational risk, treasury management and financial institution strategy & risk are assets.
  • Knowledge of and ability to research and interpret policy, legislation, and regulation is an asset.
  • Bachelor’s degree and/or an equivalent combination of education and 4+ years financial sector experience. Chartered Professional Accountant (CPA), Financial Risk Manager (FRM), or Chartered Financial Analyst (CFA), designation(s) is an asset.
  • Strong communication (e.g. verbal, active listening, technical writing), presentation, problem-solving, and critical thinking skills are required.
  • Advanced technical writing including policy development is required.
  • Ability to develop complex financial models is an asset

COMPENSATION / OTHER BENEFITS

  • Commensurate with qualifications and experience
  • Comprehensive benefits program and professional development opportunities
  • Commitment to work/life balance
  • Excellent downtown Edmonton office (remote work until further notice)

CLOSING DATE:   until filled

We will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process.

If you are interested in applying for this position, we invite you to send us your résumé and cover letter in strict confidence. We thank all applicants for their interest as only those selected for an interview will be contacted.

SUBMIT RESUME TO:

Credit Union Deposit Guarantee Corporation, Attention:  Human Resources

Email:  careers@cudgc.ab.ca

Associate Manager, Regulatory Policy & Prevention

Associate Manager, Regulatory Policy & Prevention

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced environment to join our Regulatory Policy and Prevention team. Our employees benefit from gaining experience and exposure to a wide variety of aspects within the financial services industry.

What you’ll do:

As an Associate Manager, you will join a team of professionals that collaborates with internal and external stakeholders to support regulatory policy and prevention initiatives. You will:

  • support the maintenance and development of regulatory policy to ensure an effective and responsible framework for the regulation of PRFIs
  • monitor, analyze, and report on PRFI financial and non-financial performance trends
  • conduct ongoing research and analysis of the financial services industry, Saskatchewan credit union system, and the regulatory and economic environment
  • build and maintain effective relationships that support achievement of the Corporation’s objectives, such as proactive loss prevention and PRFI self-regulation

What you’ll need:

  • undergraduate degree in commerce or business; a professional designation would be considered an asset (or an equivalent combination of education and experience)
  • experience in a related field, preferably with exposure to financial services or a regulatory environment
  • proven knowledge in policy development, financial analysis, and reporting; strong research, communication, and writing skills are required
  • demonstrated success in presenting information and facilitating discussions with key stakeholders

Core competencies focus on decision making, problem solving, teamwork, communication, relationship management, and conflict resolution.

What we offer:

The salary range for this position is $75,000 to $93,749. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training, and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to Apply?

Please submit your cover letter and resume stating competition number RPP-ASMGR by March 24, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions, and perspectives make our organization stronger.

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs.  You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management.  With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

  • Minimum of five years of experience in service delivery/customer support
  • Post-secondary education
  • Release Management experience
  • Understanding of payments industry and payments processing is considered an asset
  • Active listener, relationship builder, and client centric
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills

Must-have skills

  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
  • Process Driven
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
  • Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

  • Ability to bridge technical aspects and components to business needs and client facing communications
  • Organization Change Management

 

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions.  You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap.  In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

  • Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
  • Post-secondary education
  • Fraud related certification would be an asset
  • Working knowledge of Consortium Models, industry tools and software
  • Hands on experience with Fraud Operations
  • Demonstrated active listening, questioning and analytical skills
  • Proven ability to interpret and communicate complex data
  • Understanding of payments industry and payments processing is considered an asset
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills
  • Ability to bridge technical aspects and components to business needs and client facing communications

 

The Environment

  • PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
  • This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

 

Manager, Regulatory Policy and Prevention

Manager, Regulatory Policy and Prevention

Who are we?
Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

How you will spend your time:
As Manager, Regulatory Policy and Prevention, you will support the overall mandate of the Corporation through research, development, implementation, and communication of regulatory policy, crisis management, and prevention initiatives. This position is responsible to:
• Lead the development, maintenance, and execution of the Corporation’s PRFI crisis management framework
• Work collaboratively with internal and external stakeholders to continuously improve crisis management program activities, processes and documents
• Participate and lead ongoing monitoring, research and analysis of the financial services industry, credit union system and the regulatory and economic environment
• Manage relationships with peer regulators, credit union system partners, and the office of the Registrar of Credit Unions
• Lead and support initiatives that are aligned with the Corporation’s strategic plan including the development of regulatory policy to ensure an effective and responsible framework for the regulation of PRFIs.

What you’ll need:
• Undergraduate degree in commerce or business; ideally supplemented with a graduate degree or professional designation (e.g., CPA, FRM, CIA)
• Five years of experience in the financial services industry or a finance related field
• Relevant knowledge and expertise in financial institution crisis management frameworks and/or experience in a regulatory environment would be considered an asset
• Demonstrated success in presenting information and facilitating discussions with key stakeholders

Core competencies include teamwork, change leadership, effective communication, impact and influence, problem solving and decision making.
The salary range for this position is $94,979 to $118,722 and offers competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your cover letter and resume stating competition number MGR-RPP by February 17, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives makes our organization stronger.

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