Archives: Job Postings

Executive Director

Credit Union National Benefits (CUNB) empowers organizations within the cooperative community to support the health and well-being of their employees through a best-in-class group benefits program. Since 1973, CUNB has been dedicated to delivering comprehensive, high-value employee benefits solutions tailored specifically to the needs of cooperative organizations across Canada. Their programs offer a full spectrum of coverage, including health, dental, disability, life, and critical illness insurance, complemented by additional services such as Employee Assistance Programs and telemedicine support. As the credit union landscape continues to evolve, so does CUNB—continuously adapting its model to maximize value for existing plan participants while strategically positioning for growth. Expanding reach and leveraging economies of scale remain central priorities as CUNB looks to the future.

CUNB is looking for its next—and first full-time—Executive Director. Reporting to the Board of Directors (the Board), the Executive Director is responsible for managing all operational functions of CUNB. This includes strategic planning, financial management, business development, strategic growth, oversight of service partner relationships, and initiatives to enhance organizational awareness and visibility. The Executive Director will provide essential support and resourcing to the Board.

A strong commitment to the principles of the Plan, along with the highest standards of integrity and dedication, is critical to success in this role. Serving as the visible and vital communication link between the Board and CUNB members, the Executive Director will play a key leadership role in shaping the organization’s future. The position has been refined to align with a more growth-focused mandate, placing a greater emphasis on relationship management and business development.

The ideal candidate is a resourceful, strategic and self-directed professional who enjoys both a hands-on and strategic role. The preferred background includes experience in financial services, ideally insured benefit programs, board governance, client relationship management, and business development. Experience working with credit unions, other cooperative systems, or financial services organizations is preferred. Relevant experience may include leadership roles in human resources, benefits or insurance consulting, senior positions in related associations, financial services sales, or similar areas.

This is a rare opportunity to shape the future growth and overarching impact of CUNB while building strong relationships across the credit union system.

This position works virtually from anywhere in Canada and requires occasional travel throughout the country.

To explore this opportunity further, please submit your resume by clicking “Apply”.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.

Manager, Advisory Services

af-fin-i-ty (noun):
  1. a natural compatibility
  2. the name on our doors

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

Lead a team of advisors as a Manager of Advisory Services at our Shaunavon location. You’ll coach talent that delivers exceptional service & professional advice to our personal, commercial & agricultural members. Fuel your passion for growing relationships at Affinity, where our hearts, business and profits live in Saskatchewan.

What you’ll do:

  • Manage all aspects of the advice centre under a regional staffing model
  • Use metrics, performance indicators and CRM tools to deliver a seamless member experience
  • Collaborate across regions to champion a member-centric culture focusing on sales, service, advice-giving & operational excellence
  • Fulfill reporting requirements and recommend improvements relating to performance, capacity, and risk management

What you’ll get:

  • The support to grow in your career with opportunities to advance
  • A competitive salary plus bonuses for your hard work
  • A total rewards package with health & dental benefits, pension & health spending account
  • Vacation time, personal days off & a paid volunteer day to maintain a healthy life/work balance
  • A referral bonus when you scout great talent & they join our team

 What you’ve got:

  • A post-secondary diploma or degree in a related field plus 7 years of related experience or an equivalent combination of education & experience
  • Advanced knowledge of advice centre operations & financial products & services
  • Ability to successfully build, empower & focus a team to achieve results

So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!

This position requires the submission of your Resume and Cover Letter stating how you meet the required qualifications in your application prior to the closing date of the position.

Please apply through our website: Career Opportunities | Affinity Credit Union
Posting Close Date: June 8, 2025

Community Branch Manager

Bulkley Valley Credit Union, serving over 14,500 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. 

This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community has to offer as can be seen at http://www.houston.ca.

If you want to join a dynamic management group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Chief Operating Officer and under executive direction, you will manage the overall operation of a single branch and direct the utilization of staff, equipment and facilities. Using highly developed leadership skills and behaviours, plus a sound understanding of the financial services business, you will initiate action to improve growth/development of the branch loan and deposit portfolios; increase usage of other credit union services and service channels; pursue new businesses; set short/long term branch goals /objectives and manage all branch staff directly or through subordinate supervisor(s). Through effective deployment and development of staffing resources you will foster an environment that encourages staff engagement and delivery upon an Enhanced Service Commitment to our members. You will perform the duties and requirements of Branch Compliance Officer for Anti-Money Laundering / Counter Terrorist Financing Prevention & Detection. You will be a results-oriented professional with a commitment to furthering the reputation of the credit union within the community. Through active participation in select community events, projects and initiatives, you will become established as a leader within the local community. 

The successful candidate will have a business degree or diploma and a minimum of five years of management experience in the financial industry or an equivalent combination of education and experience. This is an ideal opportunity for someone currently holding a supervisory or lending/account management position interested in gaining branch management experience.

To learn more about Bulkley Valley Credit Union, please visit our website at www.bvcu.com. We welcome applications from all interested applicants looking to further their career in a dynamic, supportive and team oriented environment.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Lending Services Supervisor

Reporting to the Manager of Lending Services, the Lending Services Supervisor is a member of the management team.  They will ensure department needs are met through leadership, supervision and auditing, while maintaining a complex lending portfolio, including agriculture and commercial files.  The incumbent has direct oversight of the Lending Administration team.  The incumbent will ensure all activities are in compliance with sound business practices, legislation, regulations, policies and procedures.

The incumbent will primarily work out of the Quill Lake Branch and will be required to travel to our Kelvington and Jansen branches.  They will also travel within and outside of our geographic trading area to meet our current and future members’ financial needs.  At Accent Credit Union, we value our members, and take pride in building strong, lasting relationships.  We love to see our members succeed both personally and professionally.  Your expertise in this area will be considered an asset.

At Accent Credit Union, we take care of our employees.  We offer a competitive compensation structure including; a generously matched Pension Contribution policy of 7-9%, paid vacation where the accrual calculation is tiered based on your years of service and paid sick leave, a variable compensation program, in addition to our company group benefit program.  In addition, our employees are entitled to participate in our Wellness Program, Volunteer Program, and to have their birthday off work, each year!

Additional perks as an employee of Accent Credit Union include, staff account benefits including preferred lending and deposit rates.  We observe Easter Monday and the National Day of Truth and Reconciliation as statutory holidays.

We would love to discuss this employment opportunity with you and invite your inquiries by phone or in person to learn more about this chance to join our Accent family!

Qualified applicants are invited to send their Cover Letter and Resume in confidence to hr@accentcu.ca by June 4, 2025 to:

Attn: Lacey Nicholls, Human Resources Administrator
Accent Credit Union
Box 520
Quill Lake, SK
S0A 3E0
306.383.1139

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Financial Services Officer

Biggar & District Credit Union requires a Full-Time Financial Services Officer to grow and develop member relationships. The primary responsibilities of this position are to analyze members’ investment needs and assist them in getting the products and services best suited to them. This position will provide various administrative duties for Aviso Wealth advisors.

The expectation is that the successful candidate will obtain their mutual funds license within 12 months of starting their employment with Biggar & District Credit Union.

Required qualifications may include a combination of administrative experience and post-secondary education in the fields of business, commerce, or retail. The successful candidate must possess strong teamwork and people skills, attention to detail, and be able to deal with change. This position is required to work in the Biggar, Landis, and Perdue locations when needed.

Why work here? We offer a competitive compensation structure, 8% matched superannuation, and comprehensive group benefits, with a Health Care Spending Allowance. You would work with a committed team in a challenging, rewarding, and fun environment. Career advancement opportunities and continuous learning and development also make this a great place to work!

Biggar & District Credit Union proudly supports the communities we serve, and it is our people that make this happen. If you would like to be part of our team, apply by Friday, May 23, 2025 at noon by sending your resume and a cover letter to humanresources@biggarcu.ca.

We appreciate the interest of all applicants; however only those under consideration will be contacted.

Support Services Specialist – Lending

Support Services Specialist – Lending

Job Description: We’re looking for a Support Services Specialist – Lending to join our team! This position is integral to the function of our organization, playing a critical role in our support services team. The key responsibilities for this role include:

  • Develop procedures and provide product knowledge training to support and front-line staff to ensure efficient and accurate delivery of products and services.
  • Discover issues or gaps related to processes or procedures and work with internal task forces and other Credit Unions for solutions and train to those solutions.
  • Lead internal task forces for procedure, system and process testing and cleanup projects.
  • Assist with the development of new techniques to audit information and recommendations of new controls to maximize efficiencies while still maintaining adequate internal controls.
  • Provide technical direction to support staff on complex product related issues.
  • Assist support staff in dealing with difficulties in handling products that support staff are unable to answer.
  • Utilize digital solutions to create efficiencies, simplify members’ banking needs, and enhance the member experience.

Qualifications:

  • 1+ year of related post-secondary education plus 3-5 years of related experience or equivalent education and experience.
  • Evidence of pursuit of related continuous learning (e.g., CUIC, sales training, lending training).
  • Demonstrated efficiency and accuracy skills, meeting deadlines in an ever-changing fast paced environment.
  • Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
  •  Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
  • Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

 

About Us

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference!  Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennial. We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Chief Digital and Marketing Officer

Massey Henry is pleased to once again support Kindred Credit Union (“Kindred”) – this time in the recruitment for a Chief Digital and Marketing Officer (“CDMO”). As a member-owned financial cooperative, Kindred is driven by its purpose: Cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

About Kindred

Kindred Credit Union (“Kindred”) is a member-owned financial cooperative based in Southwestern Ontario. Kindred’s values-centred approach is woven into everything the organization does, making it the one-of-a-kind choice for those who want to “Make Peace with Your Money” – peace of mind and the impact of using money as a force for good.

Kindred offers a complete range of banking, borrowing, and investing products and services through eight branches and online. Members benefit from access to over 43,000 surcharge-free ATMs through THE EXCHANGE® Network in Canada and the Allpoint Network in the US.

Kindred was founded in 1964 and is rooted in the founders’ radical vision to see mutual aid put into faithful practice. Its core values of integrity, compassion, and stewardship continue to shape the organization today.

Kindred Today

From modest beginnings, Kindred has grown to $2.6B in assets under administration and provides everyday banking services to over 29,000 members. As of December 31, 2024, Kindred is the 10th largest credit union in Ontario and the 32nd largest in Canada. As the marketplace has changed, Kindred has adapted and continues to adapt, with their foundation and values remaining strong.

Kindred approaches banking with a forward-thinking mentality, proactively investing in the future to ensure the organization is prepared to serve its growing membership and impact its growing communities.

Kindred’s Purpose

Kindred’s Purpose is cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

Shared Values

Kindred operates in accordance with a strong set of shared values that are key to what makes it a values-centered financial institution, namely:

  • Integrity means we strive to align our words and actions with our values at all times. We hold ourselves accountable to keep promises and follow through on commitments. When a mistake happens, we make it right. We strive to do the right thing in the right way for the right reasons.
  • Compassion guides how we relate to each other and our communities, when it’s easy and when it’s not. We start with empathy, grace, and a deep appreciation for the equal value of each person, while also encouraging each other’s growth. Our mutual wellbeing depends on caring for one another in community where everyone is welcome.
  • Stewardship acknowledges that all we have has been entrusted to us and we are called to be wise with the money, time, and other resources in our care. We will be a trustworthy expert our members can rely on to do what’s in their best interest and that of our credit union.

Seven Cooperative Principles

As a credit union, Kindred shares the seven cooperative principles that have been in place for more than 100 years, including:

  • Voluntary and Open Membership
  • Democratic Member Control
  • Member Economic Participation
  • Autonomy and Independence
  • Education, Training, and Information
  • Cooperation Among Cooperatives
  • Concern for Community

Please visit the International Cooperative Alliance website for more information about the Seven Cooperative Principles.

Products and Services

Kindred offers a range of financial services to interested members seeking an alternative to traditional banking institutions. Leveraging unparalleled member experience, Kindred offers the opportunity to engage in values-centered banking, and the ability to become both a member and an owner, offering its members a full suite of banking products and services, including:

  • Everyday banking – personal and business
  • Loans and mortgages
  • Wealth, investments and insurance
  • Planning and advice

Values Products

Building on a foundation of mutual aid, Kindred offers a suite of unique values products designed to enable members to support each other and to extend access to financial services across the community, including:

  • Affordable Housing GIC and Loan – Canada’s first for members to support loans for affordable housing
  • Community Inspiration GIC – for members to earn bonus interest for a church or charity of their choice
  • No/low fee accounts – for charitable and community organizations, refugees, recipients of Ontario Disability Support Program (ODSP), Registered Disability Savings Plan (RDSP), or Ontario Works
  • HomeShare Mortgage – for two or more members to pool resources together to buy a home
  • Escalator Loan – for members who struggle with access to mainstream credit options
  • Creation Care Loan – for members to purchase environmentally sustainable home upgrades
  • Crisis Care GIC and Loan – for members to support other members in financial hardship or distress
  • Partnership GIC and Loan – for member to designate funds as a loan for another member or charitable organization

Additionally, in 2016, Kindred became the first financial institution in Canada to have all their GICs validated as Socially Responsible Investments (SRI), and the credit union continues to implement a rigorous review process to ensure their members’ money is invested in ways that fit their values to build a more economically, socially, and environmentally sustainable world.

Governance Structure

Kindred’s leadership consists of three groups: the Board of Directors, the Senior Leadership Team, and the Council of Members. These teams work closely together to ensure the continuing success and sound governance of the credit union.

  • The Board of Directors establishes Kindred’s strategic direction, monitors the overall strength and financial performance of the organization, assesses the satisfaction of members, and ensures the credit union continues to be an engaging employer.
  • The Senior Leadership Team provides strategic oversight and direction, developing and managing strategies necessary to attain the credit union’s goals and objectives.
  • The Council of Members works closely with the Governance Committee of the Board, ensuring integrity in the recruitment of Directors to serve on the Board on behalf of the Membership.

Community Engagement

Kindred’s purpose is lived out through its members and in community with the congregations and charitable organizations that they support financially and volunteer with. Kindred strives to make a positive impact in the communities they serve by pledging to tangible impacts, including monetary contributions, programs, and events, in three key focus areas:

  • Housing: Building partnerships to advance the availability of safe and affordable housing.
  • Hunger: Engaging with different partners to improve access to healthy food and contribute to the development of a sustainable food system.
  • Mental Health: Partnering to help support mental well-being for employees, families, and communities.

Kindred gave more than $650,000 in charitable giving on behalf of its members in 2024.

The Kindred Charitable Fund Committee approved more than $160,000 in grants for 2025, and more than $1.6 million since 1999. More than 200 groups have benefited from these grants, which have impacted people and communities across Ontario.

 

The Opportunity

The Chief Digital and Marketing Officer (“CDMO”) is responsible for shaping and driving the enterprise vision for brand positioning, ensuring a member-centric and purpose-driven brand experience across all communication and distribution channels, with particular focus on digital channels. This role leverages strategic data insights, digital and AI capabilities, branding, communications, and performance marketing to develop and implement transformative strategies.

The CDMO will steward the organization’s social purpose, crafting and implementing innovative strategic and operational plans that will guide Kindred’s transition to the next level of authentically fulfilling its social purpose.

As a catalyst for empathy-driven ideation, creativity, and strategic experimentation, the CDMO brings a fresh perspective and champions the voice of the member and data-driven insights to enhance decision-making and lead digital experience transformation.

The CDMO fosters innovation, inspiring teams to push boundaries to redefine financial services, including integrated omnichannel banking experiences and responsibly leveraging emerging AI and other technology to shape the future of member experience and engagement, while championing Kindred’s purpose.

Strategic Leadership and Vision

  • Develops the vision, multi-year strategy, and annual operating plans and budgets for social purpose, brand, member and market insights, marketing and PR, and digital.
  • Serves as a catalyst for bold ideas on social purpose, design thinking, member experience, brand, product development, and digital experience transformation.
  • Drives innovation in new and exciting areas of unique distinction and growth, educating the organization on emerging concepts and inspiring the team to push toward new ways of realizing the purpose and delivering financial services.

Digital Experience

  • Integrates in-person and digital banking to create seamless omnichannel experiences.
  • Develops internal capabilities and determines external partnerships necessary to meet the organization’s digital and performance marketing aspirations.
  • Delivers and continuously improves data, digital, and AI-enabled marketing automation tools, capabilities, and services for the organization.

Brand, Marketing and Member Engagement

  • Champions and stewards Kindred’s purpose and brand.
  • Develops marketing programs for Kindred and business lines to support member acquisition, retention, and growth.
  • Measures and continuously improves marketing program effectiveness, the member experience, and Kindred’s social impact.
  • Brings a fresh perspective with broad external insights to advocate for the “voice of the member.”
  • Guides Kindred’s community engagement to further Kindred’s purpose.

Data-Driven Decision-Making and Insights

  • Leverages data insights to improve the quality and speed of decision-making and improve the member experience.
  • Creates an organizational understanding of the spectrum of member segments and journeys, ensuring the organization’s purpose, programs, and products serve members effectively.

Areas of Accountability

  • Social purpose leadership and community engagement
  • Brand and marketing
  • Member and market insights
  • Digital experience
  • Artificial intelligence (Champion)
  • Human Centered Design (HCD) practices

 

The Individual

Bringing 15+ years of relevant experience the Chief Digital and Marketing Officer (“CDMO”) is a bold, innovative, and strategic leader with deep expertise in performance marketing, branding, AI, and digital experience. They bring a forward-thinking mindset, leveraging data-driven insights to enhance decision-making and drive innovation while keeping the member experience at the core.

A natural change agent, this individual thrives in member-centric, social purpose organizations, inspiring teams to challenge convention and embrace an omnichannel approach. With a proven track record of leading cross-functional teams, they foster collaboration and introduce emerging technologies to redefine financial services.

The CDMO brings exceptional leadership and communication skills and is both visionary and implementation-focused, capable of influencing senior stakeholders while delivering measurable impact. Adaptable and innovative, they balance creativity with analytical rigor, ensuring strategies further both business objectives and the organization’s broader social purpose.

Key Qualifications

Key Skills and Technical Experience

  • Digital Experience: Deep expertise in leveraging digital tools, platforms, and technologies to enhance member experiences and drive organizational growth.
  • Data Analytics and AI: Proficient in utilizing data insights and AI capabilities to inform strategy, improve decision-making, and enable digital experience transformation.
  • Brand Management: Skilled in crafting and implementing brand strategies that resonate with members and further the organization’s purpose.
  • Social Purpose and Impact: Knowledgeable in driving social purpose within organizations, ensuring alignment with the organization’s values and creating a positive societal impact.
  • Performance Marketing: Expertise in driving performance marketing initiatives, optimizing customer acquisition, retention, and engagement strategies.
  • PR/Communications: Strong experience in developing and implementing public relations and communication strategies that amplify the brand’s message and purpose.
  • Digital Growth Strategy: Proven track record of owning and implementing digital growth strategies that align with business objectives and member needs.

Education

  • Degree in business, marketing, or a related field.
  • MBA or other graduate degree is preferred.
  • Certification in Human-Centred Design or Agile/Lean methodology is considered an asset.

Chief Operating Officer

Massey Henry is pleased to once again support Kindred Credit Union (“Kindred”) – this time in the recruitment for a Chief Operating Officer (“COO”). As a member-owned financial cooperative, Kindred is driven by its purpose: Cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

About Kindred

Kindred Credit Union (“Kindred”) is a member-owned financial cooperative based in Southwestern Ontario. Kindred’s values-centred approach is woven into everything the organization does, making it the one-of-a-kind choice for those who want to “Make Peace with Your Money” – peace of mind and the impact of using money as a force for good.

Kindred offers a complete range of banking, borrowing, and investing products and services through eight branches and online. Members benefit from access to over 43,000 surcharge-free ATMs through THE EXCHANGE® Network in Canada and the Allpoint Network in the US.

Kindred was founded in 1964 and is rooted in the founders’ radical vision to see mutual aid put into faithful practice. Its core values of integrity, compassion, and stewardship continue to shape the organization today.

Kindred Today

From modest beginnings, Kindred has grown to $2.6B in assets under administration and provides everyday banking services to over 29,000 members. As of December 31, 2024, Kindred is the 10th largest credit union in Ontario and the 32nd largest in Canada. As the marketplace has changed, Kindred has adapted and continues to adapt, with their foundation and values remaining strong.

Kindred approaches banking with a forward-thinking mentality, proactively investing in the future to ensure the organization is prepared to serve its growing membership and impact its growing communities.

Kindred’s Purpose

Kindred’s Purpose is cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

Shared Values

Kindred operates in accordance with a strong set of shared values that are key to what makes it a values-centered financial institution, namely:

  • Integrity means we strive to align our words and actions with our values at all times. We hold ourselves accountable to keep promises and follow through on commitments. When a mistake happens, we make it right. We strive to do the right thing in the right way for the right reasons.
  • Compassion guides how we relate to each other and our communities, when it’s easy and when it’s not. We start with empathy, grace, and a deep appreciation for the equal value of each person, while also encouraging each other’s growth. Our mutual wellbeing depends on caring for one another in community where everyone is welcome.
  • Stewardship acknowledges that all we have has been entrusted to us and we are called to be wise with the money, time, and other resources in our care. We will be a trustworthy expert our members can rely on to do what’s in their best interest and that of our credit union.

Seven Cooperative Principles

As a credit union, Kindred shares the seven cooperative principles that have been in place for more than 100 years, including:

  • Voluntary and Open Membership
  • Democratic Member Control
  • Member Economic Participation
  • Autonomy and Independence
  • Education, Training, and Information
  • Cooperation Among Cooperatives
  • Concern for Community

Please visit the International Cooperative Alliance website for more information about the Seven Cooperative Principles.

Products and Services

Kindred offers a range of financial services to interested members seeking an alternative to traditional banking institutions. Leveraging unparalleled member experience, Kindred offers the opportunity to engage in values-centered banking, and the ability to become both a member and an owner, offering its members a full suite of banking products and services, including:

  • Everyday banking – personal and business
  • Loans and mortgages
  • Wealth, investments and insurance
  • Planning and advice

Values Products

Building on a foundation of mutual aid, Kindred offers a suite of unique values products designed to enable members to support each other and to extend access to financial services across the community, including:

  • Affordable Housing GIC and Loan – Canada’s first for members to support loans for affordable housing
  • Community Inspiration GIC – for members to earn bonus interest for a church or charity of their choice
  • No/low fee accounts – for charitable and community organizations, refugees, recipients of Ontario Disability Support Program (ODSP), Registered Disability Savings Plan (RDSP), or Ontario Works
  • HomeShare Mortgage – for two or more members to pool resources together to buy a home
  • Escalator Loan – for members who struggle with access to mainstream credit options
  • Creation Care Loan – for members to purchase environmentally sustainable home upgrades
  • Crisis Care GIC and Loan – for members to support other members in financial hardship or distress
  • Partnership GIC and Loan – for member to designate funds as a loan for another member or charitable organization

Additionally, in 2016, Kindred became the first financial institution in Canada to have all their GICs validated as Socially Responsible Investments (SRI), and the credit union continues to implement a rigorous review process to ensure their members’ money is invested in ways that fit their values to build a more economically, socially, and environmentally sustainable world.

Governance Structure

Kindred’s leadership consists of three groups: the Board of Directors, the Senior Leadership Team, and the Council of Members. These teams work closely together to ensure the continuing success and sound governance of the credit union.

  • The Board of Directors establishes Kindred’s strategic direction, monitors the overall strength and financial performance of the organization, assesses the satisfaction of members, and ensures the credit union continues to be an engaging employer.
  • The Senior Leadership Team provides strategic oversight and direction, developing and managing strategies necessary to attain the credit union’s goals and objectives.
  • The Council of Members works closely with the Governance Committee of the Board, ensuring integrity in the recruitment of Directors to serve on the Board on behalf of the Membership.

Community Engagement

Kindred’s purpose is lived out through its members and in community with the congregations and charitable organizations that they support financially and volunteer with. Kindred strives to make a positive impact in the communities they serve by pledging to tangible impacts, including monetary contributions, programs, and events, in three key focus areas:

  • Housing: Building partnerships to advance the availability of safe and affordable housing.
  • Hunger: Engaging with different partners to improve access to healthy food and contribute to the development of a sustainable food system.
  • Mental Health: Partnering to help support mental well-being for employees, families, and communities.

Kindred gave more than $650,000 in charitable giving on behalf of its members in 2024.

The Kindred Charitable Fund Committee approved more than $160,000 in grants for 2025, and more than $1.6 million since 1999. More than 200 groups have benefited from these grants, which have impacted people and communities across Ontario.

 

The Opportunity

The Chief Operating Officer (“COO”) leads the development of Kindred Credit Union’s (“Kindred”) strategy and implementation of the purpose, short-term objectives and long-term strategy.

The COO provides leadership and oversight of business lines (Business Banking, Retail Banking – including Wealth and Insurance), products and pricing, sales and distribution, business development, partnership strategies, business agility and delivery. In addition, they will lead all related administrative and support functions, branch and business line operations, and drive innovation through effective management of process improvement, digitization, and automation to improve operational efficiency.

The COO is responsible for the ownership of advice and planning, leading large-scale transformation across the organization to deliver differentiated, values-centered, purpose-driven member experiences. They oversee business agility, ensuring best practices in product development, and the delivery of new products and services.

Collaborating with senior leadership, the COO develops and implements strategies that drive sustainable growth. They lead efforts to expand Kindred’s membership base, revenue opportunities, and regional presence, while reinforcing the organization’s commitment to social purpose.

Key Responsibilities

Strategic Leadership and Implementation

  • Lead the implementation of Kindred’s purpose and strategic objectives, ensuring alignment with long-term goals and short-term targets.
  • Develop and implement strategies that drive business growth, expand the membership base, and explore alternative revenue channels.

Business and Financial Oversight

  • Own the P&L for business lines: Business Banking, and Retail Banking – including Wealth and Insurance.
  • Oversee product development, pricing strategies, and sales and distribution to drive revenue growth and market competitiveness.
  • Drive accountability for results by setting clear sales targets and monitoring performance.

Operations and Process Optimization

  • Lead branch operations, contact center, administration, and support teams to ensure seamless service delivery.
  • Oversee the digitization and automation of operational process to maximize efficiency.
  • Establish performance metrics to drive accountability for operational outcomes, ensuring teams meet Objectives and Key Results (OKRs) and deliver exceptional member experiences.

Member Experience and Service Excellence

  • Oversee creation and implementation of plans to enhance member service, engagement, and loyalty.
  • Lead advice and planning initiatives, leveraging research, data, technology and innovation to improve the member experience.

Innovation and Business Agility

  • Encourage and enable innovation by implementing agile practices in product development and the delivery of new products and services.
  • Drive operational excellence by leveraging digital transformation, process improvements, and innovative technologies to enhance overall effectiveness and efficiency.

Growth and Partnerships

  • Develop internal capabilities and external partnerships to support business expansion.
  • Identify and implement strategies that drive sustainable growth and increase revenue opportunities.

Areas of Accountability

  • Advice and planning
  • Business banking (Agriculture, Faith and Community Organizations, Commercial)
  • Retail banking (includes Personal Wealth and Insurance)
  • Contact centre
  • Branch operations
  • Support and related administrative teams
  • Product development, sales and distribution
  • Strategy development and delivery
  • Business agility and innovation

 

The Individual

Bringing 15+ years of relevant experience, the Chief Operating Officer (“COO”) is a seasoned operations executive with a proven track record in managing multiple business lines, overseeing P&L, and driving sustainable growth. The COO brings experience in leading large-scale organizational transformations and driving continuous innovation and exceptional member experiences, with extensive expertise in product and pricing strategy, business development, and partnership strategies.

The COO brings a background in optimizing operations through digitization, automation, and process improvements, with a deep understanding of sales and distribution leadership, and technical proficiency spanning financial analytics, Customer Relationship Management (CRM) platforms, cloud infrastructure, and agile methodologies.

Key Qualifications

Key Skills and Experience

  • P&L / Business Line Management – Proven leadership in managing multiple business lines, ensuring profitability and sustainable growth.
  • Advice and Planning – Leadership in reshaping advisory services, integrating innovation, and improving member engagement through values-centred advice.
  • Operational Efficiency and Digitization – Expertise in process optimization, automation, and leveraging technology to enhance productivity and streamline operations.
  • Product and Pricing Strategy – Expertise in developing competitive products and pricing models to enhance market positioning and drive revenue.
  • Business Development – Experience in identifying growth opportunities and establishing strategic partnerships.
  • Sales and Distribution Leadership – Strong background in sales strategy, channel distribution, and expanding market reach.

Technical Skills

  • Digital and Automation – Experience in the responsible implementation of AI, process automation, and data-driven decision-making to improve operational efficiency.
  • Agile and Lean Methodologies – Experience in agile operating models, product development cycles, and continuous improvement frameworks.
  • Financial Analytics and P&L Management – Proficiency in financial modeling, forecasting, business case development and performance tracking to ensure business profitability.
  • CRM and Customer Engagement Technologies – Knowledge of CRM platforms to enhance sales, service delivery, and member engagement.
  • Cloud and IT Infrastructure – Familiarity with cloud-based solutions and IT systems to support digital initiatives.
  • Change Management and Transformation Leadership – Expertise in leading large-scale organizational transformations, fostering innovation, and driving cultural change.

Education

  • Degree in business, finance, or a related field.
  • MBA or other graduate degree is preferred.
  • Certification in Lean or Agile methodology is considered an asset.

President & CEO

Location: Flexible, ON.

Since 1957, Northern Credit Union has provided personal and business banking products, services, and financial planning expertise to approximately 88,000 members across 26 communities as a full-service, locally operated financial institution. Northern is dedicated to making a difference in people’s lives. Through economic development, financial stewardship, and local investment, Northern contributes to building thriving and healthy communities where their members can achieve their dreams and build stronger, more prosperous futures.

On January 1, 2025, Northern merged with Copperfin Credit Union, creating an even stronger organization with over $2.5 billion in assets and a footprint spanning from the Manitoba to the Quebec border. With a shared focus on delivering member value, the new Northern Credit Union strives to advance its reputation as a leading financial institution in Northern Ontario offering tailored solutions and superior member experiences.

It is within this exciting context that Northern is currently seeking to find its next President & CEO.

Reporting to and working collaboratively with the Board of Directors, the CEO leads Northern’s skilled executive team and oversees the overall business affairs of the credit union in pursuit of its mission, vision, and True North Strong values. The CEO drives the strategic direction of Northern, ensuring business growth, financial strength, sustainability and responsiveness to the diverse needs of its members while leading the way for Northern to be an innovative market leader in the credit union system.

Northern’s next CEO must be a highly respected leader renowned for their outstanding strategic capability, strong business acumen, and track record of identifying opportunities for ongoing growth, profitability and client service excellence. A proven transformational leader with expertise in stewarding operational and cultural harmonization, your leadership style is characterized by empowerment, collaboration and a high level of emotional intelligence. You instil a high degree of confidence through outstanding communication skills, transparency and ability to rally staff through periods of change. A solid understanding of governance and prior experience working with or reporting to a board of directors is preferred, as is proven expertise in navigating the evolving impacts of technology on both employees and members. As an organizational ambassador, the CEO must excel in working closely with communities, identifying partnership opportunities, consistently upholding the highest ethical standards, and acting with integrity, transparency, and humility in all endeavors.

Play a key role in leading the new Northern into its exciting future. To apply for this position, please visit: boyden.thriveapp.ly/job/2853. For more information, please email rrankin@boyden.com.

Northern Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Northern invites everyone to apply and will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

We thank all applicants for their interest, however, only those under serious consideration for the role will be contacted.

MANAGER, RISK AND CREDIT SERVICES

THE POSITION: Saskatoon City Employees Credit Union is seeking a Manager, Risk and Credit Service to join our organization. The candidates must possess an aptitude for business development, risk assessment, and relationship building. The core function would be to lead and manage the lending services with respect to credit granting, including interviews, adjudication, collection, control and staffing. As Manager of Risk and Credit Services, the successful candidate would also be involved in recommending policy and developing procedures for the lending services department as well as assisting with other areas of the Credit Union. As Manager of Risk responsibilities extend to oversight of compliance support staff and enterprise risk. The Manager of Risk and Credit Services reports directly to the General Manager, attends board meetings and is expected to assume the responsibilities of the General Manager in their absence.

QUALIFICATIONS: A diploma or degree from a recognized post-secondary educational institute plus a minimum of 7 years’ experience in a senior lending position (credit union experience is a definite asset). Demonstrated comprehensive consumer lending knowledge and experience is essential as well as a working knowledge of commercial lending. The candidate must possess core management competencies of; general management, industry knowledge, strategic thinking, crisis management, effective and above average communication skills, prudence, reliability, problem solving, strong analytical, reasoning, and decision-making skills along with interpersonal and organizational abilities.
A proven ability to lead, guide and motivate employees; and build and maintain positive relationships with staff, management, board of directors and members. The ability to strategically utilize technology – experience with DNA and ProLender is a definite asset. An above average knowledge of credit union deposit and lending products to meet member needs is a necessity.

THE CREDIT UNION:

Saskatoon City Employees Credit Union currently serves 2046 members as Saskatchewan’s only closed bond Credit Union consisting of city employees, superannuates and their families. Assets as of March 31, 2025, are $86.5 Million with a loan portfolio of approximately $52.6 Million comprised of primarily consumer and residential mortgages.

COMPENSATION:

The salary will be commensurate with qualifications and experience. A very comprehensive benefit package is offered including up to a 7% matched superannuation.

Please submit your resume along with your expected salary by May 20, 2025 to:

Dennis Lozinsky
Saskatoon City Employees Credit Union
222 3rd Avenue North
Saskatoon, SK S7K 0J5
Phone: (306) 975-2925
Email: dlozinsky@scecu.com

We appreciate the interest of all applicants; however only those selected for consideration will be contacted.

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