Archives: Job Postings

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs.  You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management.  With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

  • Minimum of five years of experience in service delivery/customer support
  • Post-secondary education
  • Release Management experience
  • Understanding of payments industry and payments processing is considered an asset
  • Active listener, relationship builder, and client centric
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills

Must-have skills

  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
  • Process Driven
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
  • Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

  • Ability to bridge technical aspects and components to business needs and client facing communications
  • Organization Change Management

 

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions.  You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap.  In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

  • Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
  • Post-secondary education
  • Fraud related certification would be an asset
  • Working knowledge of Consortium Models, industry tools and software
  • Hands on experience with Fraud Operations
  • Demonstrated active listening, questioning and analytical skills
  • Proven ability to interpret and communicate complex data
  • Understanding of payments industry and payments processing is considered an asset
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills
  • Ability to bridge technical aspects and components to business needs and client facing communications

 

The Environment

  • PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
  • This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

 

Manager, Contact Centre

The Organization: SASCU Financial Group

With operations in the Southern Interior of BC, Salmon Arm Savings and Credit Union (“SASCU”) is a forward looking, community hearted financial organization driven to provide world class products and services. With five established locations, including wealth management and insurance subsidiaries, SASCU is continuing to grow in size, offerings, and quality and continues to be the number one financial institution of choice for businesses and residents in the Shuswap region.

To learn more, please visit SASCU’s website.

 

The Opportunity: Manager, Contact Centre

The Manager, Contact Centre provides overall management to the Contact Centre by leading the team to achieve objectives, ensure operational efficiency, optimize technology, and ensure that SASCU’s Member Experience is consistently delivered through all SASCU contact channels. The Manager, Contact Centre coaches sales leaders to work together to achieve results and implement SASCU’s sales and advice strategy and tactics. The Manager, Contact Centre develops a proactive strategy to lead the Contact Centre to build a greater membership base, and achieve member loyalty and employee engagement targets. The Manager, Contact Centre champions community involvement in the areas that SASCU serves.

 

The ideal candidate will possess the following qualifications and experience:

  • Leads the effective use of technology within the Contact Centre,
  • Business Administration degree or diploma is preferred,
  • 7-10 years of financial industry experience, including at least three years at the leadership level,
  • 3-5 years of experience in a contact or call centre, preferably in a management or supervisory role,
  • Registered as a mutual funds representative or willing to be licensed within a three-month period,
  • Experience with contact centre technology (phone systems, web chat, etc.),
  • Advanced understanding of SASCU products, services, policies, and procedures and branch and specialist roles

 

The complete opportunity profile can be viewed: Here

 

Contact: Morgan Maguire or Greg Longster

Leaders International Executive Search

#880 – 609 Granville Street

Vancouver, BC V7Y 1G5

Phone: (604) 688-8422

Email: vancouver@leadersinternational.com

Mobile Financial Specialist

MOBILE FINANCIAL SPECIALIST

Preferred Location: Rosetown or Outlook

Do you have an entrepreneurial spirit and can easily build positive relationships with your team and those you serve? Do you have experience in team collaboration to achieve extraordinary results? Would you thrive in an advice-based environment focused on providing exceptional service?

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time Mobile Financial Specialist opportunity available. The successful candidate will be a proactive, self-motivated individual who will provide exceptional support to the team of Financial Specialists within PCCU.  Reporting to the Manager Financial Specialists, the Mobile FS will have a strong aptitude for relationship-building and will deliver expert advice and mentorship to staff and internal teams, as well as current and prospective members to achieve overall growth.

Responsibilities:

  • Play a key support role to fellow Financial Specialists, providing training, mentorship, and coverage across PCCU
  • Mentor and guide new staff in achieving their goals and acquiring the knowledge required to confidently offer PCCU products and services, including segmented financial planning.
  • Build value-based relationships with internal teams and members, providing feedback and appropriate recommendations that maximize efficiencies to ensure an exceptional member experience
  • Pro-actively work to retain and expand existing member relationships while pursuing new sources of business
  • Collaborate with the regional teams to develop creative and innovative approaches to achieving results
  • Develop and implement business development, growth, and community engagement strategies
  • Regular travel across PCCU trading area will be required

Qualifications:

  • Certified Financial Planner (CFP) or Personal Financial Planning (PFP) designation, or Qualified Associate Financial Planner (QAFP) Designation, or willingness to obtain
  • Active Mutual Fund License including Labour Sponsored Funds
  • Industry experience required, with demonstrated ability to gather assets
  • Advanced member service and sales skills with a strong understanding of the sales process and business development

Prairie Centre Credit Union provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits, and a matched superannuation plan.

For additional information on this opportunity, please contact Tammy Pregizer Legge, Manager Financial Specialists, at 306-882-5588. To apply, please submit an electronic copy of your cover letter and resume on or before March 25, 2022 to: careers@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

 

Manager, Financial Services

At Conexus, it’s not what we do, it’s how we do it.

It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about creating a personalized experience for each member. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

The bigger picture

We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS2) for the Bethune, Holdfast, Lumsden and Southey branches.

How you’ll be spending your time

  • Leading your team to ensure our members receive financial solutions to meet their needs and improve their financial well-being
  • Coaching and supporting your team to achieve individual and company goals
  • Empowering your team to build meaningful, supportive relationships with their members
  • Collaborating with leadership peers to achieve objectives and targets

The way people describe you

  • A motivator who supports individuals, teams, projects, and initiatives within their department and the organization
  • A collaborator who continuously seeks, identifies, and shares ideas for improvement to increase efficiency
  • A strategic thinker with strong technical knowledge in Conexus products and services.
  • A strong facilitator who demonstrates an ability to communicate effectively and build relationships with others.

The experience you bring

  • Experience in consumer lending and investments
  • Formal or informal leadership exposure is an asset

So, what do you think – does this sound like you? Do you think you’re the right fit? If you do, and you have the qualifications outlined above, then we encourage you to apply now. If you have questions about this position, please contact Shaulen Lang at shaulen.lang@conexus.ca. But act fast, the opportunity closes on March 21, 2022.

System Support Technician

Bulkley Valley Credit Union, serving over 14,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service.

We are currently recruiting a Full Time System Support Technician. If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Network Administrator and, as a member of the IT department, you will be responsible for providing day to day technical support by troubleshooting problems related to computer hardware, software and ancillary equipment; and coordinating delivery installation and setup of terminals to the staff of Bulkley Valley Credit Union and its subsidiaries. You will also assist with the administration of the BVCU LAN/WAN infrastructure.

The successful candidate should have a minimum of one to three years of related work experience. The individual should have the ability to apply knowledge in troubleshooting Microsoft operating systems, office productivity software (MS Office), and other associated computer software. A combination of education and work experience deemed appropriate to handle the assigned duties may also be considered. Due to the complex nature of IT environments, excellent communication skills (written, verbal, and interpersonal) are required in order to interact with staff of various knowledge levels.

As this position involves travel to all branches of the Bulkley Valley Credit Union, a valid BC Driver’s License with an available vehicle for use is required.  The applicant must either currently reside in OR be willing to relocate to the Bulkley Valley.

Qualified applicants can apply through our webpage at https://can61.dayforcehcm.com/CandidatePortal/en-US/bulkleyvalley or directly to:

Kyle Brown, Network Administrator

kbrown@bvcu.com

Bulkley Valley Credit Union

PO Box 3637 Smithers BC V0J 2N0

Please submit your resume and cover letter via PDF or MS Word attachment. Links to online resumes will be deleted without review.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Supervisor, Contact Centre

Create your future with SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a comprehensive total rewards program which includes a competitive base salary and variable pay program, plus health and retirement benefits and much more!

As Supervisor of the Contact Centre, you will supervise and lead the day-to-day activities of the Contact Centre Specialists to achieve objectives, ensure operational efficiency, and that SASCU’s Member Experience is consistently delivered through all SASCU contact channels. Additionally, you will provide coaching to staff to execute SASCU’s sales and advice strategy and achieve member and employee engagement targets. You will actively interact with members via electronic and digital channels.

 

What you’ll do:

  • Lead and develop the Contact Centre Specialists to actively identify opportunities to recommend products and services to meet member needs and make quality referrals to sales team as appropriate.
  • Work with the Manager, Contact Centre to develop a proactive strategy to continually add value during member interactions and have a positive impact on the community.
  • Take ownership of member concerns and resolve or support Contact Centre staff in correcting complex and/or difficult member service situations.
  • In conjunction with the Manager, Contact Centre, develop a team environment between the Contact Centre and all business lines.
  • Ensures adherence to service standards through ongoing observation, communications, and training.
  • Lead reports through the annual performance management process using goal setting, interim reviews, feedback and year-end reviews to improve results.
  • Works with the Manager, Contact Centre to collect and analyze Contact Centre statistics to proactively improve service delivery.

What you’ll bring:

  • At least two years of post-secondary education.
  • Four to six years progressive financial industry experience in a sales and service capacity, including experience within a call or contact centre, and one year of experience in a leadership role.
  • Demonstrated ability to provide effective leadership to staff through on-going coaching and feedback.
  • Solid experience in credit union products and services, consumer lending, and investments.

You’re perfect for this role if you:

  • Have excellent communication and interpersonal skills.
  • Are able to provide exceptional member service.
  • Display aptitude and comfort using technology and learning new systems and programs.
  • Are committed to continuous learning and self-development.

 

This is a full-time Monday to Friday position. Flexibility is expected and may include working Saturdays as needed. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Loans Officer

At ABCU Credit Union Ltd. (ABCU) our culture is based on our passion to be financial professionals that are dedicated to doing what is right for our credit union and our members.  We embrace employee strengths and strive to empower employees to make the right decisions quickly and accurately every day.  Our team members are provided with the tools to deliver a meaningful member experience in an environment that values and supports their contributions.

The Loans Officer role is a key member of ABCU’s credit team.  The primary responsibility is to proactively manage the consumer credit needs of our members.

EXPERIENCE

  • Three to five years of job-related/industry experience.
  • Proficient use of Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work efficiently without sacrificing accuracy is essential.
  • Comfort and ability to work with a high level of detail/accuracy.
  • Completion of CUIC General Studies Program preferred or working towards (may be waived depending upon experience).
  • A combination of post-secondary education and work experience will be considered.

 EDUCATION

  • Post-secondary degree or diploma preferred.

RESPONSIBILTIES

  • Retain and consolidate of existing member to the Credit Union.
  • Attract new credit opportunities.
  • Work closely with Credit Advisor, Loans Administrator, Contact Centre, and Branch staff.
  • Successfully complete the “Personal Lending and Mortgages Course” (PLM) offered through Canadian Securities Institute within 6 months of hire.
  • Successfully complete the “Personal Financial Services Advice (PFSA)” offered through Canadian Securities Institute within 1 year of hire.
  • Requires expert knowledge of consumer lending products and sales techniques.

Interested candidates please provide a cover letter, salary expectations and resume to Cindy Bennett at general@abcu.ca

ABCU Credit Union thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date: This position will remain vacant until a suitable candidate is identified.

Job Types: Full-time, Permanent

Commercial Training Officer

At ABCU Credit Union Ltd. (ABCU) our culture is based on the foundations of Service Leadership.  Our approach is to deliver excellent experiences to employees to ensure our employees engage our members based on their goals and interaction preferences with the end goal of increased member satisfaction, loyalty, and advocacy.

The Commercial Training Officer role is part of the Commercial Services team and ABCU.  This role is a learning role, designed to ensure that an exceptional “Service Leadership” experience to our members by learning all aspects of both personal and commercial lending.  The Commercial Training Officer program is a formal learning path that requires the incumbent to be a self-starter and seek to learn over the length of the training program.

AT the successful completion of the training program, the incumbent is considered fully trained and will be promoted to the role of Commercial Account Manager.

EXPERIENCE

  • Comfort and ability to work with a high level of detail/accuracy.
  • Proficient use of Microsoft Office Suite (Word, Excel, Outlook, SharePoint).

 EDUCATION

  • Post-secondary degree or diploma preferred.

RESPONSIBILTIES

The training program plan provides training for the different aspects of lending. This onboarding program is 24 months in length and can be adapted based on the incumbent’s previous experience.

  • Module 1 – Consumer Lending
  • Module 2 – Commercial Services Administration
  • Module 3 – Commercial Lending
  • Module 4 – Commercial Portfolio Management

Throughout the training program, the incumbent is assigned a mentor.

Interested candidates please provide a cover letter, salary expectations and resume to Cindy Bennett at general@abcu.ca

 

ABCU Credit Union thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date: This position will remain vacant until a suitable candidate is identified.

Job Types: Full-time, Permanent

Lending Clerk – Fulltime

At Raymore Credit Union, we think differently.  As a financial co-operative, we’re guided and inspired by principles that aim to advance the well-being of our members and communities.  We’re motivated to do more for them by deepening relationships and delivering a remarkable experience.  As we undergo a positive transformation and work to build a stronger credit union, we count on our exceptional employees and their talent to get us there. We offer phenomenal benefits, life-work balance, and endless opportunities for you to be engaged and inspired at work and in your community.  You’ll share our core value of putting people before profits and be guided by our vision of building a stronger community for everyone, every day.  Our work environment is collaborative, progressive, and rewarding. You’ll be part of a team who shares your commitment, energy, and passion for delivering the most exceptional member experience.  We can’t wait for you to join the better banking movement!


The Position
We’re looking for a Lending Clerk to join our team! This position is an essential part of our Retail team, which consists of 10 teammates and provides service to both our Raymore and Dysart branch locations.


How you’ll spend your time

  • Actively helping members with their everyday banking needs while delivering an exceptional member experience
  • Performing administration functions relating to loans including applications, documentation, credit investigations, electronic processes, as well as reconciling and reporting
  • Building relationships with members to understand their goals, and continually being on the lookout for new opportunities or solutions to improve their financial well-being
  • Demonstrating your knowledge of technology by educating members about online banking and our mobile lending services
  • On you… learning and spending time on personal development!


Who we’re looking for
We want you to be a part of our RCU team! We’re looking for someone that values:

  • Caring & Integrity – provides help to others and is respectful regardless of differences
  • Co-operation – works together to meet our values, and willing to put others’ needs ahead of their own when required
  • Leadership – encourage innovation and empowers others to be their best!
  • Commitment – no job is too big or too small – be reliable, dependable, and dedicated
  • Prosperity – always encouraging and working towards greater success
  • Communicating – clearly, honestly, and with positive intent


What you get in return

  • Life-work balance and rewards
  • Spectacular package of benefits that will be sure to knock your socks off
  • Meaningful work that really makes a difference in our members’ lives
  • Personal development opportunities
  • An organization that really treats you like family
  • A birthday cake on your birthday

 

Interested?
Apply now by sending your resume and cover letter to Ellen Phillips at ephillips@raymorecu.com.

Be sure to get your application in as this opportunity closes on Wednesday, March 9, 2022.

 

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Back to Top