Archives: Job Postings

Branch Manager

Interior Savings is a locally based financial institution serving the Interior Region of British Columbia; we are one of the largest credit unions in the province. Our customers are our members, our members are our owners, and our success begins and ends with you.  Our Way Forward is to make a positive difference in people’s lives and enrich each member’s life journey while keeping the human touch in a digital world. Interior Savings takes pride in the fact that we operate in a socially responsible manner and are highly visible supporters of the communities we serve. That’s local money for local good.

If you would like to be part of a team that makes a positive difference in people’s lives, check out this great opportunity.

We are seeking a Full Time Branch Manager in our Oliver location. As a Branch Manager with Interior Savings, you are a key contributor to leading a team. You will lead your team by servicing member needs and delivering relevant products and services. You drive the business to increase the member’s share of wallet and assets under administration. You will focus on activities that align with the strategic objectives of the four pillars of the Balanced Scorecard of Financial, Member, Business Operations, and Innovation and Learning.

Through your coaching and leadership you will lead your team to increase member participation levels and ensure the CU is their primary financial institution.  You are responsible for leading and executing on sales and service strategies in support of your region’s corporate business goals. As a coach and a leader you are actively engaged with your team on strategies to meet the immediate needs of the members while looking for additional opportunities to grow the business and to educate members on alternative channels. You look for opportunities to assist your team with providing guidance in structuring investment and credit solutions. You foster a positive team environment through proactive participation in providing assistance to your staff and take an active role in their career development activities.

You will be responsible for maximizing the results of your team by developing, communicating and executing monthly business plans that are aligned with the corporate strategies and contribute to the overall success of the credit union by demonstrating behaviors that are consistent with Interior Savings Vision, Mission and Values. You will work closely with the Supervisor Member Services, Account Managers and Member Service Advisor to ensure strong member relationships. You will coach to and follow the organizational business model when referring members, preparing for meetings and uncovering needs. Through your strong interpersonal skills you will manage key HR functions including interviewing and hiring, coaching and training, conducting performance reviews and initiating performance improvement plans and progressive discipline as needed. You will work closely with the Regional Relationship Manager in ensuring a strong relationship between the centralized sales force and the Branch. You will also perform other duties as assigned.

 

REQUIRED QUALIFICATIONS

 Education

  • A university degree in a related field plus the Associate of the Credit Union Institute designation or an equivalent combination of education and experience
  • Lean White Belt certification

Experience/Knowledge

  • 7-9 years of leadership/management experience preferably in the financial services sector
  • Knowledge of: employment laws and other relevant legislation, strategic management practices and accounting principles and practices.
  • Proven sales and service experience in the financial industry
  • Comprehensive understanding of credit products and procedures
  • Knowledgeable in full range of investment products

 “For more information or to apply for this position please visit our website: www.interiorsavings.com”

We thank all applicants for their interest and will contact short-listed candidates only.

 

Brand and Communications Manager

We are expanding our team to help us evolve through the next stage of our growth journey, and we hope that you can help shape our future. We now have a career opportunity for a Full Time Brand and Communications Manager. This position may work remotely but will be required to be onsite at our Saskatoon and Regina locations regularly.

As the Brand and Communications Manager you will….

Direct and work in collaboration with a small team responsible for:

  • Enabling internal and external brand positioning and communications focused on generating business for TCU in support of the direction supplied by Member Experience.
  • Providing initiatives to strengthen the TCU brand and visibly connect TCU to the communities we serve, including researching, recommending and managing appropriate social media platforms and developing internal staff as brand advocates.
  • Recommending and delivering on advertising and promotional programs while supporting business lines in creating customer engagement through the appropriate communication channels.
  • Community positioning marketing aligned to our strategic focus and to TCU living our credit union values.

As the Brand and Communications Manager you are ….

  • An emotionally intelligent manager with a clear understanding of the TCU operating arena and the context of its strategic positioning.
  • Creative in your approach to brand positioning and communications to support the business direction.
  • Committed to building strong working relationships with partners, internal and external stakeholders and instilling a collaborative and team oriented culture.
  • Passionate about mentoring staff and encouraging them to achieve results beyond the ordinary.
  • Flexible in your approach to overcome obstacles.
  • Able to anticipate and understand the impact of decisions on the organization and within the membership.
  • Capable of developing a cohesive team enjoying the challenges of their positions with a high level of trust and commitment to each other and the organization.

If you are motivated by the thought of this challenge ….

And can demonstrate success through 5 years of brand and communications experience and 3 years of management experience combined with a Bachelor’s degree specializing in Marketing, Business or a related field, then this opportunity may be the one for you!

Get to know us

TCU Financial Group is a Saskatchewan credit union who, for over six decades, has been dedicated to helping our members and our own TCU Team reach their goals. Our roots and our commitment to fostering financial health in our communities run deep.

Rewarding times ahead

We’re growing and evolving our organization – and we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Friday, April 1, 2022.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
PO Box 5050
Saskatoon SK S7K 4E3
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

Financial Consultant (Investment Advisor)

**Posting Deadline: Please submit your application by 11:59 PM PST,  April 30, 2022**

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Financial Consultant to support our Comox Valley Region, so if you’re passionate about improving people’s financial health and have experience with investment advice, including managing stocks, bonds and/or mutual funds, we’d like to hear from you!

What’s the role?

Reporting to the Manager, Private Wealth Group, with a functional accountability to the Branch Manager, as the Financial Consultant you are responsible to contribute to the achievement of growth and profitability targets for Coastal Community by developing/enhancing mutually beneficial relationships with members and clients to promote the advantages that Coastal Community can offer. You will build relationships with existing and potential members/clients to provide advice and solutions of banking, borrowing, saving, and protection based on the unique needs of our members and clients. You are responsible for providing exceptional quality service to members/clients reviewing their current financial information, goals and objectives and working together to create a plan and direction to meet their overall needs. As the Financial Consultant you are also responsible for self-development and continuous learning to maintain and achieve the required knowledge to perform all principle duties and responsibilities.

Your duties will include:

  • Proactively developing strong member/client relationships through regular contact providing quality advice and recommendations to ensure members/clients are aware of the Coastal Community’s full product and service offerings.
  • Utilizing Coastal Community’s client service matrix and segmentation tools that are within CRM with each member/client.
  • Inputting & maintaining all client information into a CRM system to create a permanent record of member/client interactions and discussions and maintain appropriate client documentation.
  • Profiling members and clients to determine their personal financial needs based on their life stages and life events and pro-actively act upon the opportunities identified using Coastal Community’s processes.
  • Utilizing client advocacy, centers of influence, seminars etc. to proactively develop business.
  • Performing other duties as required to deliver exceptional service to Coastal Community members/clients and to enable the team to capitalize on all relationship building opportunities.
  • Assisting members/clients in making decisions about banking, borrowing, saving, and protecting.
  • Interviewing clients to determine their financial goals and objectives needed to develop a segmented financial plan.
  • Proactively utilizing financial planning software to develop a plan for each member/client focusing on the achievement of their short and long term goals.
  • Meeting regularly with each member/client to review their financial situation and make updates and adjustments where necessary following Coastal Community’s Client Service Matrix.

What are we looking for?

  • You will hold or be eligible to be IIROC licensed as a Registered Representative in the Province of BC within 9 months of start date
  • You will complete all Continuing Education (CE) credits as required and have completed the CFP designation and be a member in good standing within 18 months of start
  • a minimum of 5 years’ experience in the financial services industry, including 1 year experience in managing stocks, bonds, and/or mutual funds

Ideally, you are a flexible, collaborative team player with:

  • Working knowledge of various computer software applications including MS Outlook, Word, Excel, and industry specific software; as well as above average organization and computer skills and proven relationship sales ability.
  • Familiarity with all Credit Union products and services, a proven track record of identifying and acting upon opportunities, and the ability to refer business to other Credit Union business lines to build client relationships.
  • Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
  • Effective listening skills to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
  • The ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
  • Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
  • We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Estate & Trust Representative

Closes March 24

Any Advice Centre Location

Annual Salary: $46,470 – $58,087

 

THE COMPANY: Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

THE POSITION: This position is part of a centralized unit and the primary contact for all estate needs: working with deceased members executors and/or family, providing accurate and timely advice, consultation, options and completing the documentation of the member’s accounts with care, empathy and precision. How does one do this? Glad you asked! 

An Estate & Trust Representative does the following:

  • Provide accurate information to all parties involved in the estate, answer inquiries from staff on estates, power of attorneys, and trust situations; perform all meetings with executors and provide guidance and options
  • Oversee opening estate accounts (and any changes that may occur) as well as statement and account reporting
  • Maintain estate accounts, bill payments and distribution of funds once probate has been completed
  • Document registered plans and estates and process centralized transactions and forms
  • Ensure all appropriate documentation has been obtained for transfer of bonds, safety deposit boxes, payments of bills, and submitting insurance claims
  • Spot opportunities to cross-refer to other areas of the organization
  • Maintain up-to-date knowledge of regulations and legislation pertaining to registered products and loans

Why Should You Apply?

  • You want to be an ambassador of a forward-thinking, member focused organization
  • You have 3-5 years’ experience in dealing with estates and/or retail relationship building; achievement of a Certified Executor Advisor (CEA) designation would be an asset
  • You have a solid understanding of the duties and functions of the estate process including registered tax details/estate tax slips, and administration
  • You are empathetic and compassionate in handling difficult and delicate situations
  • You have strong communication skills with a high comfort level in using electronic means to communicate with executors and staff
  • You have experience working with Microsoft Office Suite and knowledge of Account Opening Software

Manager, Member Experience

An amazing opportunity to build your management career with a dynamic employer in a stunning, natural setting.

Create your future with SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a comprehensive total rewards program which includes a competitive base salary and variable pay program, plus health and retirement benefits and much more!

 

As the Manager, Member Experience, you will be a key member of the branch leadership team and will actively interact with members, provide coaching to front-line staff to execute SASCU’s sales and service strategy, and achieve member and employee satisfaction targets. You will lead the day-to-day activities of the front line and offer a full range of products and services to meet members’ needs.

 

What you’ll do:

  • Lead and develop the front-line team to actively identify opportunities to recommend products and services to meet member needs and make quality referrals to other teams.
  • Monitor individual and team targets, identify gaps to target, and implement action plans to close gaps.
  • Work with the Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community.
  • Provide coaching, guidance, and technical direction to all front-line staff.
  • Take ownership of member concerns and resolve or support staff in correcting complex and/or difficult member service situations.
  • Monitor and assist with orchestrating the flow of members within the branch to ensure all members feel welcomed and attended to in a timely manner.
  • Ensure adherence to service standards through ongoing observation, communications, and training.
  • Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback, and year-end reviews to improve results.
  • Work with employees to create development plans to ensure employees are prepared for their current role and future roles within the organization.
  • Conduct and oversee a variety of audit activities to ensure compliance with procedures, policies, and regulations.
  • Acts as Privacy Champion for the branch, ensuring the confidentiality of the member and credit union business is respected.

What you’ll bring:

  • At least two years post-secondary education.
  • Four to six years progressive financial industry experience in a sales and service capacity including one year in a leadership role.
  • Ability to provide effective leadership to staff through on-going coaching and feedback.
  • Exceptional member service skills.
  • Competence in resolving challenging situations and complex member issues.
  • Commitment to continuous learning and self-development.

You’re perfect for this role if you have:

  • Knowledge of the features and benefits of credit union products and services.
  • Solid knowledge of credit union policies, procedures, and controls.
  • Understanding of regulatory requirements pertaining to activities supervised and performed.
  • Are committed to continuous learning and self-development.

This position is full-time, Tuesday to Saturday. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Operations Coordinator, Risk-Based Supervision

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment.

What you’ll do:

As Operations Coordinator – Risk-Based Supervision, you will provide administrative support and contribute to the coordination of workflows required by team members to ensure ongoing operations and initiatives are met in a timely, accurate, and efficient manner. This position is responsible to:

  • Provide administrative support including the coordination, development, formatting, editing/proofreading, and distribution of materials and reports
  • Support corporate process such as, records management, purchasing supplies, and coordinating meeting logistics
  • Compile meeting packages and record minutes for internal and external stakeholder engagements
  • Provide back-up support to the Executive Assistant and other Operations Coordinators

What you’ll need:

  • Office Education or Business Administration and/or administrative experience
  • Intermediate to advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
  • Exceptional proofreading and editing skills with a high degree of attention to detail
  • Ability to set priorities and manage multiple assignments within deadlines
  • Excellent communication and interpersonal skills
  • Ability to understand and execute oral and written instruction

The core competencies for these positions focus on initiative, analytical thinking, concern for quality, teamwork, communication, and relationship building.

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

What we offer:

The salary range for this position is $43,852 – $54,816. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to apply?

Please submit your resume and cover letter stating competition OCRBS-CUDGC by March 25, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

VP, Operations

Primary Purpose:

The Vice President, Operations (VP, Operation) is a member of the Senior Leadership Team who provides leadership, oversight and coordination of retail banking operations, insurance, financial planning, and facilities for Northern Savings Credit Union.  This leader translates business strategies into goals, objectives, and processes to affect sound and prudent operations of the Credit Union all in an effort to ensure exemplary member service.

This business unit leader is responsible for sales and services including, member support, needs assessment, escalation of issues, overseeing the provision of exemplary member service, providing for engagement of employees, managing the operations to be efficient and effective.  This position is responsible for the ongoing maintenance of the buildings, efficiency, and good working conditions of the facilities.

The VP, Operations is to conduct their duties while demonstrating positive leadership within the Credit Union and externally in the community. They are to inspire the employees to achieve their maximum potential and produce results in the best interest of the credit union while respecting the members.

Core Occupational Skills:

  • Sales skills
  • Recognizes basic financial terminology
  • General understanding of industry conditions
  • General knowledge of competitors products and services
  • General knowledge of the features and benefits of credit union products
  • Human Resource management (Employee Engagement)
  • Understands Compensation and benefits
  • Recruitment
  • Performance management, conflict resolution
  • Compliance and labour standards, human rights legislation
  • Human resource policy and procedure development, implementation, interpretation
  • Planning/forecasting/budgeting
  • Credit Union product knowledge
  • Knowledge of Credit Union philosophies and principles
  • Working knowledge of Credit Union technology and operations
  • Understanding of Credit Union Act and regulations; policies and procedures

 Education & Experience:

  • University degree is required
  • Four to six years of related management experience
  • Or an equivalent combination of education and experience.
  • Extensive financial services experience is required.
  • Expert knowledge of products and services and their regulatory requirements is required.
  • Experience evaluating and drafting policy and procedures is preferred.
  • Extensive experience in evaluating all aspects of credit decisions, at a corporate level is required.
  • Extensive sales and service experience is required.
  • Extensive lending experience is preferred.

Travel is a requirement of this position.

Please send your cover letter and resume to info@northsave.com.

We thank all applicants for their interest. Please note that we will only contact individuals for an interview.

Associate Manager, Regulatory Policy & Prevention

Associate Manager, Regulatory Policy & Prevention

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced environment to join our Regulatory Policy and Prevention team. Our employees benefit from gaining experience and exposure to a wide variety of aspects within the financial services industry.

What you’ll do:

As an Associate Manager, you will join a team of professionals that collaborates with internal and external stakeholders to support regulatory policy and prevention initiatives. You will:

  • support the maintenance and development of regulatory policy to ensure an effective and responsible framework for the regulation of PRFIs
  • monitor, analyze, and report on PRFI financial and non-financial performance trends
  • conduct ongoing research and analysis of the financial services industry, Saskatchewan credit union system, and the regulatory and economic environment
  • build and maintain effective relationships that support achievement of the Corporation’s objectives, such as proactive loss prevention and PRFI self-regulation

What you’ll need:

  • undergraduate degree in commerce or business; a professional designation would be considered an asset (or an equivalent combination of education and experience)
  • experience in a related field, preferably with exposure to financial services or a regulatory environment
  • proven knowledge in policy development, financial analysis, and reporting; strong research, communication, and writing skills are required
  • demonstrated success in presenting information and facilitating discussions with key stakeholders

Core competencies focus on decision making, problem solving, teamwork, communication, relationship management, and conflict resolution.

What we offer:

The salary range for this position is $75,000 to $93,749. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training, and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to Apply?

Please submit your cover letter and resume stating competition number RPP-ASMGR by March 24, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions, and perspectives make our organization stronger.

Associate Manager, Risk-Based Supervision (2)

Associate Manager, Risk Based Supervision

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced environment to join our Risk-Based Supervision team. Our employees benefit from gaining experience and exposure to a variety of aspects within the financial services industry.

What you’ll do:

As an Associate Manager, you will join a team of professionals responsible for oversight of PRFIs within the Saskatchewan credit union system. You will:

  • develop and maintain effective relationships with the board of directors and senior management teams within a portfolio of PRFIs
  • monitor the performance of PRFIs to proactively identify risk and communicate actions required to mitigate risk to depositor funds and the guarantee fund
  • utilize your knowledge in the areas of corporate governance, finance, and risk management to support monitoring and understanding of the financial services environment
  • assess regulatory approval requests from PRFIs to ensure compliance with legislation
  • support the maintenance of the regulatory framework through research and development

Flexible hours and some travel are required as this business unit works with credit unions throughout Saskatchewan.

What you’ll need:

  • undergraduate degree in commerce or business; a professional designation would be considered an asset (or an equivalent combination of education and experience)
  • experience in a related field, preferably with exposure to financial services or a regulatory environment
  • the ability to interpret and apply policy, legislation, and regulation
  • proven knowledge of corporate governance, strategic and risk management, project methodologies and financial management practices
  • demonstrated ability to communicate and facilitate discussions with key stakeholders

Core competencies focus on decision making, problem solving, impact and influence, relationship management, and conflict resolution.

What we offer:

The salary range for this position is $75,000 to $93,749. We also offer competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training, and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to apply?

Please submit your cover letter and resume stating competition number RBS-ASMGR by March 24, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs.  You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management.  With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

  • Minimum of five years of experience in service delivery/customer support
  • Post-secondary education
  • Release Management experience
  • Understanding of payments industry and payments processing is considered an asset
  • Active listener, relationship builder, and client centric
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills

Must-have skills

  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
  • Process Driven
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
  • Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

  • Ability to bridge technical aspects and components to business needs and client facing communications
  • Organization Change Management

 

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions.  You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap.  In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

  • Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
  • Post-secondary education
  • Fraud related certification would be an asset
  • Working knowledge of Consortium Models, industry tools and software
  • Hands on experience with Fraud Operations
  • Demonstrated active listening, questioning and analytical skills
  • Proven ability to interpret and communicate complex data
  • Understanding of payments industry and payments processing is considered an asset
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills
  • Ability to bridge technical aspects and components to business needs and client facing communications

 

The Environment

  • PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
  • This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

 

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