Salmon Arm – Page 3 – Credit Union Careers

Senior Advisor

This is a great opportunity to build your professional career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Senior Advisor, you will build deep relationships with members by learning what is important to them and then providing customized, advice-driven solutions that will guide them on their financial journey.

What you’ll do:

Advise members on a full range of deposit and investment products, including new personal and business accounts, mutual funds, registered products, and term deposits.
Offer personal and small business lending products and services, including mortgages, personal loans, lines of credit, credit cards, and associated insurance products.
Service and manage an assigned portfolio of estate accounts.
Interview loan applicants, analyze credit information, and make recommendations on creditworthiness.
Identify and pursue opportunities within an assigned portfolio and through referrals, connecting members to colleagues when appropriate to ensure the members’ financial needs are fully met.
Demonstrate a strong knowledge of the financial planning process by partnering with organizational specialists who can assist members with customized financial solutions.
Take a lead role in promotions and other activities to build the membership base and have a positive impact on the community.
Take personal responsibility for delivery of the SASCU Member Experience and contribute to creating a warm and welcoming environment.

What you’ll bring:

Two years of post-secondary education or equivalent.
4 to 6 years of progressive experience, including cash, investments, and lending services.
Registration as a Mutual Funds Representative, or enrollment in the Investment Funds in Canada (IFC) course within 3 months of attaining position, with the intention to register as a Mutual Funds Representative.
Strong sales record, with an aptitude for business development and relationship building.
Ability to quickly learn SASCU products and services, policies and procedures, as well as branch and specialist roles.
Demonstrated leadership ability.
High level of ownership, accountability, and initiative.

This is a full-time position working 5 days per week within the operating hours of the branch. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Financial Planner

This is a great opportunity to join an established and well-respected wealth management team!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Shuswap community. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive compensation plan, and perks such as reduced banking fees, comprehensive benefits, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Financial Planner, you will deliver professional financial advice, primarily in the form of investment, retirement, and estate planning, to SASCU members and clients. The Financial Planner enacts the SASCU Member Experience by identifying member needs, building sound financial plans, and partnering to actively promote the growth of all SASCU products and services.

What you’ll do:

Build and maintain a book of business by sourcing new business, building relationships with other SASCU business lines, and developing existing member and community relationships.
Prepare and present financial strategies appropriate for the achievement of clients’ specific goals and objectives.
Provide comprehensive investment, insurance, and financial advice to educate the client and enable them to make sound financial choices.
Sell investment, insured investment, and life insurance products.
Build high-trust member relationships by consistently following through on commitments, being proactive with client contact efforts, and providing value-added financial advice that enables the client to improve their financial position over time.
Partner with credit union peers through referral or joint client meetings to consolidate business held elsewhere and provide the right product at the right time.
Support branch initiatives to build membership base, attract new business, and have a positive impact on the community.
Understand and apply all internal and regulatory policy, procedures, and controls to meet compliance requirements and mitigate risk.

What you’ll bring:

Completed post-secondary education.
At least 5 years of financial industry experience in a fast-paced professional sales role.
CFP, IFIC, and LLQP qualifications (or equivalents). Additional industry designations or specializations are an asset.
Professional level knowledge of Canadian investment, insurance, and financial planning products, strategies, and concepts.

You’re perfect for this role if you have:

A proven record of achieving and exceeding sales objectives.
Understanding of regulatory and compliance policies and procedures.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
High levels of ownership, accountability, and initiative.

This is a full-time Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

Manager, Central Credit

Bring your professional experience to our team of lenders. Your strong judgement and leadership skills will be key in helping shape solutions for our retail and commercial members.

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Manager, Central Credit and under the direction of the Director, Credit you will manage SASCU’s personal credit approval, administration, and review activities. This position ensures that proposed loans adhere to existing policy guidelines, that documentation is adequate to ensure security of collateral and that ongoing administration and review is adequate to maintain the loan portfolio’s quality and profitability while enabling portfolio growth. Additionally, this position manages and directs departmental employees and ensures that they receive adequate training, coaching, and support; acts as resources to ensure lending policies and procedures are followed and administrative lending risk is minimized.

What you’ll do:

Perform reviews, analysis and approvals of credit applications, managing risk within credit granting approval limits; identify areas of potential loss or liability and initiate action to minimize exposure to risk;
Support Director, Credit in developing realistic operational plans and budgets to ensure that the needs of the credit union are met in the personal lending area;
Manage the credit union’s personal lending portfolios to ensure they are managed according to established practices and procedures;
Manage pricing (discounting) within the guidelines established by Finance to ensure profitability within credit union operations;
Act as a liaison with auditors on lending files and loans administration activities;
Provide input into SASCU’s credit processes to meet service standards for turnaround times to members;
Support Director, Credit to establish, administer and review systems and procedures to protect the quality and profitability of SASCU’s loan portfolio;
Provide day-to-day direction, problem solving and oversight to the Personal Lending staff;
Role model SASCU’s organizational values and leadership competencies and implement programs and initiatives that build member relationships to enhance service and contribute to the growth of the credit union’s personal loan portfolio.

What you’ll bring:

A business administration degree or diploma is preferred;
Ten years of previous banking or credit union experience, including at least five years personal and commercial lending experience, some at the supervisory level;
An in-depth understanding of credit adjudication principles, policies and procedures and a proven track record of responsible adjudication;
Ability to manage, coach, motivate and develop employees to ensure high staff productivity;
Ability to communicate well, both verbal and written, and to provide service-oriented solutions to internal customers;
Detail-oriented with the ability to identify trends, omissions and errors within the portfolio and adjudication processes;
An awareness of the external economic environment.

A bit about SASCU:

To apply:

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Manager, Risk & Procedures

An amazing opportunity to bring your risk management expertise to a dynamic employer in a stunning, natural setting.

We invite you to be part of a team where you can feel good about the work you do. At SASCU, we believe in fostering a supportive work environment that is the perfect blend of friendliness and professionalism. Add in a competitive compensation package and excellent benefits, along spectacular natural scenery, and it’s easy to see why we are an award-winning employer.

Reporting directly to the Vice President, Strategy & Innovation, the Manager, Risk & Procedures will be relied upon to effectively manage the control, reporting, monitoring, and awareness of financial risk management, loss prevention, and security controls for SASCU, as well as to identify and recommend areas for improved safeguards. This position acts as the Chief Anti-Money Laundering Compliance Officer (CAMLO) for SASCU as well as the Security and Privacy Officer.

What you’ll do:

In addition to acting as CAMLO, Security Office, and Privacy Officer for SASCU, as Manager, Risk & Procedures, you can expect to:

Act as the primary contact internally and externally regarding risk and security matters including with regulators, internal auditors, and local law enforcement.
Monitor, investigate, and track losses due to fraud, forgery, and theft.
Assume a leadership role in business resumption and crisis management planning.
Oversee outsourced arrangements for SASCU.
Act as Credit Union Office of Crime Prevention and Investigation (CUOCPI) designate for SASCU.
Conduct Enterprise Risk Management (ERM) reporting.
Provide leadership to the Procedures & AML Analyst.

What you’ll bring:

Along with a post-secondary degree in a related field, you will have a minimum of 5-7 years’ experience with internal control and risk management within a financial institution. Other experience and education requirements include:

A strong understanding of branch operations, including cash and member services, as well as personal lending.
Advanced knowledge of credit union banking systems, retail products, processes, terminology, and current procedures.
The ability to obtain the Certified Anti-Money Laundering Specialist (ACAMS) designation within 12 months of attaining the role.
The Canadian Risk Management (CRM) designation is an asset.

Proficiency with the Microsoft Office suite and the ability to learn specialized software specific to risk management are expected. Strong organization, communication, analytical, and coaching skills are also essential. The successful candidate must be able to present complex information to several audiences with varying levels of understanding. Given the nature of this position, a meticulous attention to detail, an ability and willingness to research information internally and externally, and being able to adaptively work with various stakeholders and changing priorities are required.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm, and an insurance office in Enderby. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com.

To apply:

This is an exceptional opportunity to take your career to the next level and be part of our exciting future at SASCU! If you are both community-minded and prepared to contribute to a successful and growing organization, please email a cover letter and résumé to hr@sascu.com.

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Procedures & AML Analyst

This is a great opportunity to take the next step in your career and create a future at SASCU!

As the Procedures & AML Analyst, you will make balanced procedural recommendations that reflect SASCU’s corporate focus on member centricity and continuous improvement while meeting our regulatory compliance obligations, including Anti-Money Laundering (AML) requirements and fraud management. The Procedures & AML Analyst also recommends, documents, and implements new and revised policies and procedures across SASCU to ensure that staff have the tools and information they need to complete their work efficiently and within established guidelines.

What you’ll do:

Monitor and identify internal and external situations that may result in updates to SASCU’s procedures.
Recommend changes to the Manager, Risk & Procedures, consult with key stakeholders, and document and implement policies and procedures.
Customize, design, and create forms for SASCU’s operations manual to support efficiency of operations.
Respond to operations-specific queries from staff, supervisors, and managers, and provide guidance to assist them in locating required information and resources.
Liaise with external operations and compliance departments regarding new and anticipated changes.
Liaise with the Training department and assist with training staff on new/changed procedures.
Monitor, report on, and support with the auditing of Anti-Money Laundering procedures and other compliance requirements.
Adjust to a dynamic environment where focus, timelines, and project milestones may be adjusted due to project needs and priorities.

What you’ll bring:

A post-secondary diploma in business or communications.
4-6 years’ experience in the financial services industry.
Experience with the Microsoft Office suite and other programs.

You’re perfect for this role if you have:

Strong attention to detail, organization, time management, and research skills.
Adaptability to working with various stakeholders and changing priorities.
Excellent communication and interpersonal skills.
A commitment to continuous learning and development.

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Director, Wealth & Insurance

Are you the kind of leader that can move from operational to strategic “mode” – and vice versa – quickly and confidently? Does the prospect of having a positive impact on the communities we serve in the Shuswap region align with your vision of building on an already successful career? If so, we have a lot to discuss.

This is a uniquely interesting and challenging mandate for someone who enjoys switching from one business area to another – and can move with agility between our Wealth and Insurance lines of business. As the Director, Wealth & Insurance, you will provide leadership to SASCU’s subsidiaries, i.e., a multi-branch Insurance agency and a Wealth division – from recommending and implementing strategies and programs to grow the business, to ensuring that these areas achieve objectives, operate efficiently, and deliver on the SASCU Member Experience. Leveraging your senior management experience, you will also coach direct reports to achieve results, and implement SASCU’s sales and service strategy and tactics.

What you’ll do:

More specifically, as Director of Wealth & Insurance, you can expect to:

Proactively develop and present Wealth and Insurance strategies to the Vice President, Experience & Brand, that preserve and grow the lines of business, and work with the VP to determine sales targets and Key Accountability Areas for each division;
Manage and direct the overall operation of the Wealth division, and monitor Insurance branch activities, ensuring adherence to established policies, procedures and standards;
Work with the Branch Managers, Insurance, to identify opportunities to introduce new products and services, make recommendations to maximize business growth, build employee engagement, develop plans, and take action to identify any gaps;
Work to identify, negotiate and acquire insurance company contracts, and monitor volume commitments;
Develop and recommend operational plans, budgets, and staffing levels to ensure that the needs of SASCU are met;
Take a strategic approach to analyzing data to identify opportunities and risks;
Champion service standards, providing coaching to ensure consistent behaviours and experiences, taking ownership of Member concerns, and resolving, or supporting staff in resolving, complex and/or difficult service situations;
Represent Wealth and Insurance within the business community, and work within SASCU to promote these lines of business to employees and Members;
Establish positive, productive relationships with external stakeholders in the industries represented by the subsidiaries, across trade associations, in government and regulatory bodies, and within the broader community to ensure successful operations;
Role model SASCU’s organizational values and leadership competencies, and ensure strong, open channels of communication and collaboration within the subsidiaries and across SASCU departments.

What you’ll bring:

As the qualified professional we seek for the key role of Director, Wealth & Insurance, you will have the following profile:

Post-secondary degree, preferably an MBA, and experience in progressively more complex roles in the Wealth or Insurance field, with 7 to 10 years’ combined industry/sales experience, most recently in a senior management role.
Completion of a Senior Financial Planning designation (CFP, CIM) or a minimum of a Canadian Accredited Insurance Broker (CAIB), Chartered Insurance Professional (CIP), or Fraternal Insurance Counselor (FIC) designation, preferably with eligibility to act as Nominee.
Advanced knowledge of all insurance and wealth products, services, and regulatory requirements, including detailed understanding of revenue streams.
Ability to manage complexity, multiple tasks, and priorities for maximum personal and organizational success.
Completion of the Life Licence Qualification Program (LLQP), Certified Life Underwriter (CLU) designation, and Branch Compliance Officer Accreditation are assets.

A bit about SASCU:

To apply:

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Business Analyst, Digitization

SASCU is an increasingly digital organization, and we invite you to apply your technical competencies and analyst skills to this position as a next step in your career!

We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Business Analyst, Digitization, you will provide collaborative service to internal business units to maximize the use of technology within SASCU as it relates to process automation and digitization. Working and partnering on cross functional projects, procedures, and initiatives, the Business Analyst, Digitization will support projects, perform analysis to determine current and future business requirements, and identify opportunities to contribute to an overall superior member and employee experience. Using digital tools, the role will consistently apply teamwork and leverage technology to solve business challenges.

What you’ll do:

Analyze business and user needs and document requirements. Assist in formulating and defining systems scope and objectives. Advise on business implications of the application of digitization to the current business environment.
Translate organization requirements into functional documentation and participate in technical designs and testing.
Collaborate and liaise with internal stakeholders and external consultants/vendors to achieve digital initiatives and project objectives.
Collect documentation and maintain functional requirements and modeling.
Partner with business units to initiate the problem-solving process by using root cause analysis and other problem-solving techniques, and by proactively developing alternatives or potential solutions.
Identify potential change management impacts of digitized processes to ensure effective implementation.
With support from external partners as necessary, design, prototype, code, and test new or enhanced applications, including Robotic Process Automation (RPA) solutions. This includes the creation of User Acceptance Testing (UAT) scripts.
Analyze current procedures and workflows and develop recommendations for automation revising existing system pain points as necessary.
Update, report, and communicate initiatives and project progress on a regular and timely basis to appropriate stakeholders.
May assist in the gathering of requirements for systems and software. Monitors the efficiency and effectiveness of automated operations and troubleshoot problems as necessary.

What you’ll bring:

Minimum 3 – 5 years’ experience in an analyst role.
Business Process Design Certification in LaserFiche.
Demonstrated understanding of the project management lifecycle.
Prior experience in the financial services industry.
Ability to obtain Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) designation.

You’re perfect for this role if you:

Have the ability to convey complex information so that it is understood by a broad range of stakeholders.
Are able to multitask, and can work on multiple projects at a given time.
Are comfortable interacting with business stakeholders and external vendors.
Possess the ability to work to deadlines and manage expectations.
Have strong analytical and problem-solving skills.

A bit about SASCU:

Investment Specialist

This is a great opportunity to join and established and well-respected wealth management team!

As an Investment Specialist, you will deliver professional financial advice to SASCU members and non-members, primarily focused on savings, investment and retirement solutions that builds a bridge for members as their needs progress towards full financial planning. The Investment Specialist delivers on the SASCU Member Experience by identifying member needs, building sound modular financial plans, and partnering to actively promote the growth of all SASCU products and services.

What you’ll do:

Build and maintain a book of business by sourcing new business, building relationships with other SASCU business lines and developing existing member and community relationships.
Set and meet sales, growth and professional development targets.
Build both internal and external networks to capitalize on business referral opportunity.
Prepare and present financial strategies appropriate for the achievement of the client’s specific goals and objectives.
Provide comprehensive investment, insurance and financial advice in a way that educates the client and enables them to make sound financial choices.
Sell SASCU on and off-book (mutual fund) investment products.
Provision of ongoing client service, financial goal review, needs analysis, and portfolio rebalancing as appropriate to proactively identify existing and emerging needs.
Build high-trust member relationships by consistently following through on commitments, being proactive with client contact efforts and providing value-added financial advice that enables the client to improve their financial position over time.
Work closely with credit union peers to provide members with next level financial products and advice and to help clients establish sound financial habits, eventually referring them to a SASCU Financial Planner based on account size, life stage or complexity of needs.
Partner with credit union peers through referral or joint client meetings to consolidate business held elsewhere and provide the right product at the right time.
Serve as an internal resource for SASCU peers in the provision of financial products and services.

What you’ll bring:

A post-secondary education.
At least 3 years of investment related experience in a fast-paced professional sales role.
Valid and current BC Mutual Funds License (IFIC/Canadian Securities). CFP (or PFP) designation or specialization is an asset. Willingness to attain designation within a 3-year period.
Professional level knowledge of Canadian investment, insurance, and financial planning products, strategies, and concepts.

You’re perfect for this role if you have:

A proven record of achieving and exceeding sales objectives.
Understanding of regulatory and compliance policies and procedures.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
High levels of ownership, accountability, and initiative.

This is a full-time Monday to Friday position (flexibility is required to meet member needs). It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

A note on COVID-19:

Additional safety precautions have been put in place to protect SASCU staff and the public. More details can be found here: sascu.com/covid-19-response. Further information will be provided later in the recruitment process.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Senior Advisor

This is a great opportunity to take the next step in your career and create a future at SASCU!

As a Senior Advisor at one of our Salmon Arm branches, you will build deep relationships with members, first, by seeking to understand what is important to them, and then by providing customized, advice-driven solutions that will guide them on their financial journey as it relates to their overall financial picture.

What you’ll do:

Advise members on a full range of deposit and investment products, including new personal and business accounts, cards, term deposits, registered products, and mutual funds and associated services.
Advise members regarding personal and small business lending products and services, including mortgages, personal loans, lines of credit, MasterCard application and associated insurance products.
Service and manage estate accounts within an assigned portfolio.
Interview loan applicants, analyze credit information, assess credit and make recommendations to Centralized Credit.
Identify and pursue opportunities within the assigned portfolio or through referrals, and, when appropriate, connect the member to another colleague within your team to ensure all of the member’s financial needs are met.
Demonstrate a strong knowledge of the financial planning process by partnering with organizational specialists who can assist members with customized financial solutions.
Take a lead role in various marketing promotions and other activities to build the membership base and have a positive impact on the community.
Take personal responsibility for delivery of the SASCU Member Experience and contribute to the team creation of a warm and welcoming environment.

What you’ll bring:

Two (2) years’ post-secondary education or equivalent
4 to 6 years’ progressive experience, including cash, investments and lending services.
Registration as a Mutual Funds Representative, or enrollment in the Investment Funds in Canada (IFC) course within 3 months of attaining position, with the intention to register as a Mutual Funds Representative.
Strong sales record, with an aptitude for business development and relationship building.
Ability to quickly acquire an advanced understanding of SASCU products and services, policies and procedures, as well as branch and specialist roles.
Demonstrated leadership ability.
High level of ownership, accountability and initiative.

This is a full-time Monday to Saturday position working 5 days per week within the operating hours of the branch. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

Contact Centre Specialist

This is a great opportunity to join a growing and enthusiastic team!

Create your future at SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Contact Centre Specialist, you assist our members over a variety of communication channels, providing greater service, uncovering their service needs and life events, and making the appropriate connections within the SASCU team. With no in-person contact, this position requires exceptional interpersonal skills.

What you’ll do:

Take personal responsibility for delivery of the SASCU Member Experience and contribute to a warm and welcoming environment over telephone, electronic, and digital channels.
Use member information to not only effectively and accurately answer member questions and concerns, but proactively make recommendations on products and services.
Acknowledge and address member concerns and take appropriate action to resolve them.
Respond to and process member transactions for non-cash related deposit products and services.
Engage the member in conversation to uncover opportunities for SASCU to assist them with reaching their goals; connect the member to the appropriate person for more complex requests.
Support networking activities to build membership base and have a positive impact on the community.

What you’ll bring:

Secondary school diploma, plus 1-3 years of sales experience in a service-oriented environment, with at least one year in a Service Representative role with demonstrated sales success.
Excellent communication skills including the ability to listen, hear, and convey information in a clear and welcoming manner.
Strong problem-solving and analytical ability.
Strong comfort level with technology and proficiency with digital systems.
Demonstrated ability to multi-task in a fast-paced environment.
Commitment to continuous learning and self-development.

This position provides an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

This is a part-time, Monday to Saturday position requiring flexibility to work within the business hours of SASCU’s Contact Centre.

A bit about SASCU:

A note on COVID-19:

We thank all candidates for their interest, however, only those selected for an interview will be contacted.