Province: Alberta

Wealth Associate

An exciting opportunity exists, for an experienced Wealth Associate to join our team. ABCU is a full-service open bond Credit Union. Assets $265 million, loans $197 million, deposits $243 million, staff of 35. At ABCU Credit Union Ltd. (ABCU) our culture is based on our passion to be financial professionals dedicated to doing what is right for our credit union and our members.

The Wealth Associate is an IIROC licensed member of the dynamic wealth team led by the Director Wealth and plays an integral role in the delivery of superior personalized service to our high net worth member owners. The primary accountability of the role is to assist the Director of Wealth with their day to day administration, sales, and service in an efficient and effective manner thereby allowing vital contact time with members. This position ensures that proper documentation has been completed correctly, processing its delivery in a timely manner with the appropriate follow up. You will assist in the completion of financial plans, annual reviews and identify additional opportunities to refer business back to retail, business banking, and other areas of ABCU. The Wealth Associate is licensed and maintains a high level of knowledge relating to our products and services, sales processes and compliance, and is able to execute trades. As an assistant, you strive for excellence in communication and organization, as you play a vital role in enhancing the member experience and the growth and profitability of our Credit Union by:

  • Assisting the Director of Wealth by supporting the delivery of the full financial planning experience to high net worth ($100,000+) members using the CFP’s six steps of financial planning through an understanding of processes, systems, and documentation required. Accurate and timely completion of required documentation including: account opening, transfers, trades, and tracking.
  • Set up appointments for Director of Wealth client meetings and confirm appointments.
  • Represent ABCU, build relationships and proactively build business in the communities we serve.
  • Respond to all members, team and partner enquiries promptly and proactively providing professional, friendly, competent and courteous service at all times. The licensed Wealth Associate is able to execute trades in line with risk objectives for members.
  • Respond to all portfolio member complaints with follow up on issues/opportunities as required, ensuring member complaints are handled in accordance with our service standards, escalating issues when necessary.
  • Maintain up to date Financial Planning and investment industry knowledge by participating in training programs/industry courses to upgrade skills, obtain, and maintain accreditation and licensing requirements as applicable
  • Assist the Director of Wealth to achieve or exceed assigned sales and referral goals in growth of the book of business, revenue, asset gathering, tracking & reporting of referrals, and support in referrals to internal partners – retail, business banking and other channels as appropriate

Experience Required

  • High School Diploma
  • Finance related post-secondary is an asset.
  • IIROC License
  • Canadian Securities Course (CSC) & Conduct and Practices Handbook (CPH)
  • Completion of Wealth Management Essentials (WME) within 3 years
  • Minimum 2 years’ experience in the wealth industry; including securities and compliance
  • Knowledge of financial planning, products, policies, procedures, and operations
  • Solid administration, sales support, and organizational skills
  • Thorough understanding of financial products and services

Interested candidates please provide a cover letter, salary expectations and resume to:

Janavi Corson, ABCU Credit Union

jcorson@abcu.ca

ABCU Credit Union thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date: This position will remain vacant until a suitable candidate is identified

Member Service Associate

An exciting opportunity exists, for a Member Service Associate to join our team. ABCU is a full-service open bond Credit Union. Assets $265 million, loans $197 million, deposits $243 million, staff of 35. At ABCU Credit Union Ltd. (ABCU) our culture is based on our passion to be financial professionals dedicated to doing what is right for our credit union and our members.

The Member Service Associate is the primary Brand Ambassador for ABCU. This role provides enthusiastic and responsive member service on all transactional deposit and account services including being digital experts in electronic banking products, online banking enrollment, online bill paying services and mobile banking services. This role works with the Supervisor, Branch Experience to create the in-branch member experience through campaigns, and by ensuring the branch is representative of the credit union vision and strategy.

Ownership & Accountability:
Use your strong technical and interpersonal skills to support the member experience by:
• Representing ABCU in a courteous and professional manner.
• Complete and process member requests for transactional services, such as deposits, withdrawals, payments and resolving discrepancies, and answering questions.
• Educate and set up members on online banking, mobile banking, and bill payments.
• Verbally navigate and educate members through the internet banking site.
• Analyze and resolve problems quickly while communicating effectively and documenting responses.
• Troubleshoot and resolve banking issues with emphasis on member service and problem resolution.
• Perform data entry and other tasks required for the administration and processing of banking transactions and the maintenance of account records. Second-day review of banking reports.
• Develop and maintain an in-depth knowledge of products, services, department procedures and policies, and regulations to ensure accurate handling of member inquiries.
• Strengthen relationships through education of ABCU products and services to maximize retention and income generation.
• Control losses by following policies and procedures.
• Comply with all regulatory rules and regulations, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Maintain and balance cash drawer and reconcile discrepancies.
• Keep a clean, organized work area and professional appearance.
• Perform any additional duties and tasks assigned by management.

Experience Required
• High School diploma or equivalent.
• Minimum 6 months customer service & banking experience.
• Good written and oral communication skills.
• Strong knowledge of technical functions of self-service banking, mobile banking and internet banking.
• Comfort and ability to work with a high level of detail/accuracy.
• Must be comfortable in a changing environment and master new products and services quickly.
• Decision making skills to support the member experience.
• Proficient use of Microsoft Office Suite (Word, Excel, Outlook).
• Excellent service, interpersonal, organizational and team work skills.

Interested candidates please provide a cover letter, salary expectations and resume to:
Janavi Corson
jcorson@abcu.ca
ABCU Credit Union thanks all applicants for their interest; however, only those selected for an interview will be contacted.
Closing date: This position will remain vacant until a suitable candidate is identified.

Growth Marketer

Would you like to earn above average pay, maintain a strong work life balance, a flexible schedule and have the security of a career-path supported by your organization? We offer that and so much more.

THE COMPANY – Our purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now That’s Responsible Banking!

Innovation Credit Union has a bold ambition – to be the most digital, member-centric organization in our industry. We are on a journey to modernize our marketing with investments in new platforms like Adobe Experience Manager and a shift to agile ways of working.

How does one do this? Glad you asked!

THE POSITION:  The role of Growth Marketer is an exciting opportunity to help define acquisition, cross sell and engagement strategies that will accelerate growth and support in deepening our relationships with our members. In this role you will be responsible for developing new member acquisition and cross sell plans, identifying optimization opportunities and leading cross sell and engagement programs. All member strategies will be designed to support the broader Innovation Credit Union business strategies, and ensure roadmaps, plans and initiatives are developed and executed in compliance with governing regulations, internal policies, and procedures. This position reports to the Vice-President of Integrated Marketing and Data Analytics.

Visit the CAREERS page or our website to learn more about this position and to apply.  www.innovationcu.ca  Only those applications received through our job board will be considered.

Controller

Lakeland Credit Union is a provider of financial products and services in the Lakeland area. We have been serving our members in Bonnyville, Cold Lake and surrounding rural communities for over 80 years. We believe in community, integrity, excellence, the co-operative system and our people.

Reporting to the VP, Finance and Risk, the Controller is a key leadership position in the organization that works with other members of the senior leadership team in driving financial performance and strategic business decisions.

The successful candidate will be expected to deliver strong performance management by providing oversight, leadership, technical expertise in implementing systems and processes, and improved information flow for business decision making.

This position is responsible for all aspects of accounting management, including but not limited to: internal and external financial reporting, budgeting and forecasting, functional accounting and processes, as well as the development, implementation and monitoring of appropriate policies, procedures and workflow.

Key Responsibilities:

  • Provide leadership and mentorship to the accounting team by ensuring that financial deliverables are accurately completed on schedule
  • Key financial liaison with internal and external stakeholders including auditors
  • Ensure orderly scheduling and compilation of annual and multi-year operating & capital budget
  • Prepare quarterly and annual financial statements
  • Prepare monthly capital reports including actual to budget analysis

 

Requirements:

  • Canadian Chartered Professional Accountant (CPA) designation
  • University degree in accounting or a related discipline
  • 5+ years of experience in accounting and finance roles with at least 2 years in a senior leadership role
  • Strong interpersonal and communications skills and the ability to work as a team member
  • Demonstrated knowledge of International Financial Reporting Standards (IFRS)

Total compensation package includes:

  • Competitive Benefits including extended Health, Dental and Vision
  • Retirement Savings Plan
  • Annual performance bonus plan
  • Employee Financial Services benefits

Salary range is $88,000 – $110,000.

*This successful candidate must be bondable and will be subject to a pre-employment background screening, including a criminal record and credit checks.

To apply, please submit your cover letter and resume to careers@lakelandcreditunion.com. Only those applicants selected for an interview will be contacted. Candidates may be considered on future competitions. Thank you for your interest in Lakeland Credit Union.

Application deadline: 2021-03-31

Payments Manager

Peace Hills Trust is Canada’s largest and oldest First Nations owned federally regulated financial institution, and is also Canada’s only independent Trust Company.  We employ just under 100 people who serve more than 20,000 personal, business and First Nations customers, providing financial services to most regions of Canada through our network of 8 Regional Offices and electronic services.

Peace Hills Trust is wholly owned by the Samson Cree Nation of Maskwacis, Alberta. The Samson Reserve is situated 100 km south of Edmonton, Alberta. Our Corporate Office is located in Edmonton, Alberta.  Head Office is located, on reserve, in Maskwacis, Alberta.

To learn more about our business, visit https://www.peacehills.com/Personal/AboutUs/.

The Opportunity

We are looking for an experienced financial services leader to take on the new position of Payments Manager. This is an exciting time in the evolution of payments, and we are looking for someone who can jump into managing our current payments operations and help us grow and scale the payments function.  This role reports to the Vice-President Information Services, and will be located at our Corporate Office in Edmonton.

The Payments Manager will provide the vision and leadership for designing, developing and operating payment services for customers and internal operations. Responsibilities include influencing and directing the evolution payment services and operations to provide competitive payment services. The Payments Manager will ensure payments services operate in a reliable, secure, cost efficient, and strategically sound way, reflecting business needs and best practices in creating value for the company and our customers.

Some of the specific accountabilities of this role include:

  • Contributing to the development of goals, plans and budgets and the implementation of payment services that enable the Company to compete more dynamically and more profitably in an evolving and demanding industry.
  • Leading a team of employees that operate payment services, provide customer and internal support and perform centralized administrative services.
  • Collaborating with business leaders on emerging payments trends, payments initiatives and the promotion of payments services
  • Participating in the analysis and evaluation of staffing requirements to fulfill operational and growth requirements, including the evaluation of outsourcing vs. in-house provisioning.
  • Identifying and developing strategic partnerships with key IT suppliers, licenses and contracts, vendors and consultant organizations. Negotiates and manages outsourcing and service arrangements that support the delivery of payments services.
  • Managing all aspects of payment services operations for paid items (cheques), automated funds transfer (AFT), wire payments services, bill payment processing, customer automated funds transfer (CAFT) service, debit card issuing and payments, ATM fleet management and operations, Interac e-Transfer, and the Merchant Services program
  • Managing all payments documentation and reporting
  • Providing risk and compliance management, including identification, monitoring and mitigation of payment risks, managing internal controls, and cooperating with internal risk management processes and external compliance requirements.

Qualification and Skill Requirements:

We’re looking for someone with a post-secondary degree or diploma in a related field, and a depth of experience and understanding of retail and/or commercial banking payments in a financial institution environment, including payments operations.

To be our ideal candidate, you will also have:

  • A strong knowledge of financial products and services,
  • Experience with foundational payment services (paid items (cheques), automated funds transfer (AFT), wire payments, debit cards), and knowledge and experience with e-transfer, ATM and merchant services would be an asset,
  • Project management and process improvement leadership experience,
  • Sound planning, prioritization, analytical and problem-solving skills, and the ability to analyze and evaluate information from multiple sources and find solutions to complex problems,
  • Well-developed oral, written, presentation and interpersonal communications skills,
  • Strong initiative and customer service orientation and the ability to build effective relationships with stakeholders and service providers,
  • Demonstrated strengths in people leadership, coaching and development.

The Reward

  • The chance to make a big impact in a small organization, and to collaborate with leaders across the business,
  • Opportunity for advancement, and to grow the payments team,
  • Competitive compensation package and benefits,
  • Relocation support for moving to Edmonton, AB if required.
​

VeriBranch Lead

VeriBranch Lead

Permanent Full-time

Open to any location in Canada

Closes February 24

At Innovation Credit Union, we redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, our communities and our people. Now that’s responsible banking!

THE POSITION: Under the direction of the Manager, Digital & Core Banking, the VeriBranch Lead is responsible for evaluating business processes, anticipating requirements, and uncovering areas for improvement during the implementation of VeriBranch, an omni-channel banking platform. Areas of responsibility include:

  • Work with the vendor to match business processes to vendor workflows
  • Lead ongoing reviews of business processes and developing optimization strategies
  • Collaborate with vendors to establish and document shared testing strategies and processes
  • Lead team members in test planning, test case creation and test execution activities
  • Attend meetings and delivering presentations to share ideas and findings
  • Work closely with vendor, technicians, and business units
  • Ensure vendor solutions meet business needs and requirements
  • Perform functional and user acceptance testing
  • Support the Project Manager on project management activities

Some of the skills and abilities we would prefer to see in your application:

  • Bachelor’s Degree / Master’s Degree preferably in Business, Computer Science, Engineering, or a related field
  • A minimum of 4 years’ experience in business analysis or a related field
  • Advanced project management skills including Agile
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Advanced technical skills
  • Excellent documentation skills
  • Competency in Microsoft applications
  • History of strong professional development

Compensation will commensurate with qualifications and experience. Innovation Credit Union offers a comprehensive employee benefits package including a 7% company matched pension plan. An attractive variable incentive program is also available.

Salary Range: $75,200 to $94,000

DATA MODELER

Open to any location in Canada – ability to work REMOTELY

At Innovation Credit Union, we are on the journey to leverage our data as a strategic asset and to deliver better member experiences. We are in the process of modernizing our data warehouse so it can adapt to new data technologies and remain relevant for new data-driven business requirements, such as advanced analytics, multichannel marketing, and other digital enterprise programs.

To help carry us forward, we are searching for an experienced data modeler, a doer, a motivated self-learner, to join our team. The ideal candidate should be able to identify new technologies to solve problems and highly skilled in the development of the data model by providing thought leadership, business analysis and organization skills.  Reporting to the Data Governance & Architecture Lead, the Data Modeler will organize working sessions to gather requirements from various subject matter experts and analyze overall business needs. Serve as a reference and authority on the process of data modeling and ensure consistency with existing data models and data architectures and establish standards and guidelines. This role requires strong technical skills like connecting disparate data sources, as well as business knowledge, interviewing and analytical skills and excellent oral and written communications skills.

If this sounds like what you want out of a career, visit the CAREERS page of our website to learn more about this position and to apply.

www.innovationcu.ca

Only those applications submitted through our on-line job board will be considered.

Apply by February 23, 2021 via the careers page of our website.  Only those applications submitted through our on-line job board will be considered.

DATA SCIENTIST

Open to any location in Canada – ability to work REMOTELY

At Innovation Credit Union, we are on the journey to leverage our data as a strategic asset and to deliver better member experiences and product and services growth milestones. We are in the process of modernizing our data warehouse so it can adapt to new data technologies and remain relevant for new data-driven business requirements, such as advanced analytics and multichannel marketing.

The person in this position has data science experience in statistical programming: Python, R.  Database analytics tools and machine learning frameworks, technologies, and platform: SQL, Databricks, Azure ML, AWS SageMaker, Azure, AWS. Experience in data integration with upstream and downstream systems, data development, database structures and data transfer methods: ETL, API.  Strong experience in data-driven marketing with focus on segmentation and measurement.  Exposure to marketing tech is strongly preferred – digital analytics platforms: Adobe Analytics, Google Analytics. Experience with Reporting and Visualization tools is strongly preferred: POWER BI.

If this sounds like what you want out of a career, visit the CAREERS page of our website to learn more about this position and to apply.

www.innovationcu.ca

Only those applications submitted through our on-line job board will be considered.

Apply by February 23, 2021 via the careers page of our website.  Only those applications submitted through our on-line job board will be considered.

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