Together, Let’s Do Great Things!
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you! We are seeking a Chief Strategy & Member/Client Experience Officer to join our executive leadership team. If you’re an executive leader with experience leading organizational strategies, overseeing member and client experience, and facilitating corporate planning, we want to hear from you!
This opportunity offers the ability to work remotely, with a preference for candidates living within British Columbia.
What’s the role?
As the Chief Strategy & Member/Client Experience Officer, you have superior knowledge and expertise in creating and implementing organizational strategies at the executive and board level, including the Member and Client Experience Strategy. You have superior knowledge and understanding of the competitive environment in the financial marketplace, local communities, internal culture and operational processes. You lead high-performing teams in each area of responsibility, as well as oversee the project management team. Additionally, you direct the facilitation of corporate planning and dynamic planning processes, actively distilling external market changes and internal business intelligence to provide decisive insights that contribute to the organization’s short and long-term success.
Your responsibilities also include:
- Spearheading emerging enterprise strategic priorities such as those related to open banking, business models, and creation of network partnerships and ecosystems.
- Promoting a culture where decisions across the organization are informed by data and insights, emphasizing the importance of evidence-based strategies.
- Creating an environment where all employees understand how they support the delivery of the desired member and client experience.
- Guiding leaders across the organization to align their teams with overarching strategic goals, ensuring clear communication and understanding of annual and quarterly objectives.
What are we looking for?
- Post-secondary degree in business or another related field.
- A relevant credential designation.
- An MBA is an asset.
Ideally you have:
- Minimum fifteen (15) years of progressive experience managing a financial service environment, successfully developing and managing people and business development.
- Minimum ten (10) years in a senior leadership role with a specialty in planning, strategy development, project management and business process improvement.
- Superior experience in strategic planning and implementation at a board level.
- Superior understanding of the competitive environment in the financial marketplace, local communities, internal culture and operational processes.
- Advanced understanding of credit union operations, principles, and values.
- Proven experience in facilitating and leading groups and/or teams of executive level positions.
- Proven experience in leading high-performing teams.
If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.
What we offer you:
- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development
Short-listed candidates will be provided with a package outlining additional total compensation information and a fulsome job description.
Who are we?
Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:
- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.
Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We offer a generous total rewards package and a great work/life balance because we want you to spend your career here. Many people do!
We take pride in offering a comprehensive total rewards package and workplace culture that’s second to none. This includes a substantial extended benefits package, an impressive 11.50% Employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more!
The salary range for this role fits within the Executive career band. Individual job salary range will vary within the career band, based on the skills and requirements of the job posting.
Executive Career Band – $179,130.00 – $257,500.00
If this role resonates with your passion and skills, we would love to hear from you!
