General Manager, Affinity Insurance Services

af-fin-i-ty (noun):

a natural compatibility
the name on our doors

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

We’re looking for a General Manager to lead our Affinity Insurance Services subsidiary. We want a strategic, growth-minded leader with strong industry relationships and a proven ability to drive organizational transformation, operational excellence, and sustainable growth. The ideal candidate will bring experience leading large teams, implementing operational improvements, and delivering measurable business results.

What you’ll do

Manages and oversees the continued success and growth of Affinity Insurance Services. Oversight includes profit and loss accountability and business direction, ensuring KPI metrics are met and opportunities for performance optimization are identified and implemented
Directs all initiatives that impact the portfolio, as well as relationship management responsibility for partner relationships; serves as liaison and primary contact between organization and business partners, vendors, and Centres of Influence (COIs)
Collaborates with stakeholders to represent the portfolio’s interests and develop and support organizational growth strategies, ensuring business objectives are reflected in key initiatives that drive new opportunities, increase revenue, and strengthen brand presence
Provides strategic people leadership by coaching, mentoring, and developing branch managers and their teams across the organization, driving employee growth, engagement, and operational excellence
Leads the development, implementation, and monitoring of business plans, priorities, and budgets to support the achievement of portfolio objectives

What you’ll get

The support to grow in your career and expand your knowledge, with ample opportunities to advance
A competitive salary and total rewards package that includes an annual bonus, health and dental benefits, a pension plan, and a health spending account
Vacation time, personal days off and a paid volunteer day to help you maintain a healthy life/work balance
A referral bonus when you scout great talent and they’re hired to join our team

What you’ve got

A post-secondary diploma or degree in a related field, plusa minimum of 7 years of related experience or an equivalent combination of education and experience
Advanced knowledge of Property and Casualty insurance, the broker model and regulatory compliance, as well as specialized knowledge of subsidiary business models
Advanced knowledge and experience of business management, including profitability, operations, finance, and marketing
Industry leading sales ability in growing a book, achieving targets, making referrals, and building a pipeline using a client centric approach
Ability to lead, engage, and coach employees, set clear expectations, review progress, provide feedback and guidance, and hold people accountable to achieve client centric outcomes

Branch Manager

BRANCH MANAGER

Build a Community. Lead with Integrity. Empower Success.

At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members’ trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU.

Your Impact:

As the Branch Manager, you hold exclusive direction over the day-to-day operations of the entire branch, encompassing member services, lending, administration, accounting, financial reporting, and risk management. You are the leader responsible for ensuring every function aligns with RCU’s strategic goals and maintains strict compliance with all legislation, regulations, by-laws, policies, and procedures. Your pivotal role requires comprehensive judgment in managing staff, portfolio growth, and operational integrity across the branch.

What You’ll Do:

Operational Leadership
Oversee service quality and operational integrity, ensuring consistent, high-quality service delivery andcompliance across all branches.
Team Development
Supervise, mentor, and provide professional development to all Member Services frontline staff andsupervisors, fostering a high-performance culture.
Strategic Growth
Lead sales and business development efforts, including establishing targets, coaching staff, and activelypromoting RCU products in the community.
Risk Management
Ensure strict adherence to security and compliance protocols, including precise management of branchcash, treasury, and internal financial controls.

What You’ll Bring:

A Bachelor’s Degree or diploma, and/or professional designation in a related field, combined with 7-9years of progressive, job-related experience.
Proven track record of success in a Member Services leadership role (e.g., MS Supervisor, FSO) andstrong capacity for critical judgment.
Expertise in providing tactical direction and resolving complex staff and high-level member issues.

Why Rosenort Credit Union?

We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority.

Interested?

Please submit your application, along with a copy of your resume & cover letter, by September 1, 2026.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Chief Member Experience Officer (CMXO)

Chief Member Experience Officer (CMXO)

Permanent, Full Time

Join the Spark at Weyburn Credit Union!

At WCU, we’re committed to making a positive impact in our communities while helping our members achieve financial well-being. As we continue to evolve, we’re looking for a strategic and people-focused leader to join our Executive Leadership Team as our new Chief Member Experience Officer (CMXO). This role reflects our commitment to placing members at the centre of everything we do and ensuring exceptional experiences across every interaction and channel.

The Chief Member Experience Officer is responsible for shaping and executing the strategic direction of member experience, sales, service, advice, and support functions across the organization. Reporting directly to the CEO, this role champions a member-centric culture while driving growth, operational excellence, employee engagement, and organizational performance.

The position provides leadership to the Senior Manager of Member Experience, Senior Manager of Wealth Management, and Manager of Support Services, while collaborating closely with leaders across the organization to advance strategic priorities and strengthen member relationships.

The salary range for this position is $145,518 to $200,087. Starting salary will be based on qualifications and relevant experience. In addition to fixed compensation, employees are eligible to participate in Weyburn Credit Union’s variable profit-sharing program and comprehensive benefits package.

Key areas of focus include:

Member Experience Leadership

Lead and execute Weyburn Credit Union’s Member Experience Strategy.
Champion a member-centric culture throughout the organization.
Drive initiatives that enhance member satisfaction, loyalty, and engagement.
Ensure a consistent and exceptional member experience across branches, advice centres, digital channels, support services, and contact centre operations.
Leverage member feedback, market insights, and industry trends to continuously improve service delivery.

Strategic Growth & Organizational Performance

Develop and execute strategies that support growth, profitability, and long-term sustainability.
Lead organizational sales and relationship management strategies.
Support member acquisition, retention, and relationship deepening initiatives.
Monitor performance indicators and ensure achievement of organizational goals.
Identify opportunities to enhance member value and organizational effectiveness.

Leadership & Team Development

Provide strategic leadership to senior and mid-level leaders across member-facing and support functions.
Foster a culture of accountability, collaboration, continuous improvement, and engagement.
Coach and develop leaders to strengthen performance and succession readiness.
Support talent development, workforce planning, and organizational capability.

Operational Excellence

Ensure systems, processes, and service standards support a seamless member experience.
Lead continuous improvement initiatives and organizational transformation efforts.
Monitor operational effectiveness, service levels, and member experience outcomes.
Participate in technology and process enhancement initiatives that improve the delivery of member services.

Executive Leadership

Serve as an active member of the Executive Leadership Team.
Contribute to corporate strategy, business planning, budgeting, and performance management.
Partner with the Board, CEO, executive team, and external stakeholders to advance organizational objectives.
Represent Weyburn Credit Union within the community, credit union system, and industry.

As a team member you will enjoy:

Competitive executive compensation package.
Annual profit-sharing opportunity.
Comprehensive health, dental, disability, life insurance, and wellness benefits.
Employer-matched pension plan of up to 7%.
Generous vacation entitlement, personal time, volunteer time, and study time.
Ongoing leadership development and professional growth opportunities.
Discounted employee banking products and services.
A collaborative culture focused on people, community, and continuous improvement.

Your SPARK (Qualifications):

Post-secondary education in Business, Commerce, Finance, or a related field.
7-10 years of progressive leadership experience within financial services.
Significant experience leading sales, service, and member-facing teams through multiple levels of leadership.
Strong strategic planning, business development, and performance management skills.
Demonstrated ability to build high-performing teams and develop leaders.
Exceptional relationship-building, communication, and collaboration abilities.
Experience leading organizational change, continuous improvement, and strategic initiatives.
A passion for creating outstanding member experiences and building a strong organizational culture.
Credit union experience would be considered an asset.

WCU values continuous personal and professional development. If you do not meet every qualification but believe your experience and leadership capabilities would enable you to succeed in this role, we encourage you to apply.

All interested candidates should submit their resume to recruitment@weyburncu.ca by September 25, 2026. Interested candidates are encouraged to apply early. Please note that only those selected for an interview will be contacted.

AVP, Alternate Channel Delivery

Together, Let’s Do Great Things!

Join the largest financial institution on Vancouver Island, the Gulf and Discovery islands and North Central BC as AVP, Alternate Channel Delivery leading multi-channel teams to drive sales and deliver exceptional digital and virtual member experiences. This role provides strategic leadership to advance member experience, ensure cohesive service delivery, and support sustainable growth and member trust.

This opportunity offers the ability to work remotely from anywhere in British Columbia.

What’s the role?

As the AVP, Alternate Channel Delivery you are responsible for providing strategic and operational leadership across the division’s digital, virtual, and alternative delivery channels. This role leads integrated, multi-channel teams accountable for driving measurable business and member outcomes – advancing member experience, strengthening sales performance, and ensuring service quality and operational effectiveness. With a system-wide perspective, the AVP, Alternate Channel Delivery aligns high-volume and advisory-led channels, anticipates emerging risks and trends, and ensures delivery channels operate as a cohesive part of the broader Personal Banking ecosystem – supporting sustainable growth, organizational capacity, and Coastal Community’s purpose of improving financial health.

Your duties will include:

Assists the SVP, Personal Banking in developing corporate strategies and policies aligned with the Credit Union’s vision and goals.
Accountable for developing, implementing, and monitoring annual operating plans, budgets, and resource allocation, including FTE planning.
Provides strategic oversight and leadership on corporate projects and initiatives impacting Personal Banking delivery channels.
Leads and develops management teams across Virtual Banking & Acquisition, including coaching, performance management, and succession planning.
Builds an inclusive, high-performing culture that fosters collaboration, innovation, and employee engagement.
Drives achievement of sales targets and member satisfaction across digital, virtual, and alternative channels.
Monitors performance metrics and coaches teams to optimize sales effectiveness and service excellence.
Ensures efficient, compliant, and high-quality day-to-day operations across all delivery channels.
Identifies opportunities for business growth and channel expansion, ensuring alignment with evolving member needs and market trends.

What are we looking for?

Bachelor’s degree in business, finance, or related field required; Master’s degree preferred.

Ideally, you are a flexible, collaborative team player with:

Minimum of seven (7) years of progressive experience in the financial services industry or relevant field, including at least five (5) years in a leadership role.
Demonstrated ability to manage complex business operations, lead teams effectively, and deliver on strategic objectives.
Experience managing a diversified loan and deposit portfolio and successfully developing business.
Advanced understanding of credit union operations, principles, and values.
Solid understanding of the competitive environment in the financial marketplace, and local communities.

Who are we?

Established in 1946, Coastal Community Credit Union puts people’s needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally—right here in BC.
We’re a growing organization with $5.6 billion in assets under management.
Coastal Community helps improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) – $92,700 – $137,579.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!

Vice President Agriculture & Commercial Banking

Job Description:

At Prosperity Credit Union, you’ll find a workplace that values innovation, connection, and a shared commitment to enriching the lives of our members and communities. Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

Role and Responsibilities:

We are currently seeking to fill the role of Vice President Agriculture & Commercial Banking. Reporting to the Chief Retail Officer, this position provides strategic leadership and oversight of Prosperity Credit Union’s commercial and agricultural lending portfolio. The Vice President Agriculture & Commercial Banking is responsible for driving sustainable portfolio growth, strengthening member relationships, ensuring sound credit and risk practices, and leading a high-performing team dedicated to delivering exceptional member service and business results. We welcome applicants from across Saskatchewan.

Join our team and play a pivotal role at Prosperity as you:

Drive Portfolio Growth and Strategic Leadership:

Lead the development and execution of strategies to grow the commercial and agricultural lending portfolio while aligning with organizational objectives and market opportunities. Identify opportunities to expand existing member relationships and attract new business through proactive networking, partnerships, and community engagement. Monitor market trends, competitor activity, and industry developments to inform strategic direction and business planning.

Champion Member Relationship Excellence:

Promote a relationship-focused approach to commercial and agricultural banking that delivers exceptional member experiences and long-term partnerships. Support the team in managing complex member relationships, resolving escalated issues, and ensuring consistent, high-quality service delivery. Build trust with members and business partners while reinforcing our commitment to personalized financial solutions and driving rural prosperity.

Provide Credit Leadership and Risk Oversight:

Provide executive oversight and guidance on complex and high-value lending opportunities, ensuring sound adjudication practices and adherence to lending policies, risk frameworks, and regulatory requirements. Balance business growth objectives with prudent risk management practices while fostering a strong culture of collaboration, accountability, compliance, and ethical decision-making. Support the ongoing enhancement of credit processes, policies, and governance practices to strengthen portfolio quality and operational effectiveness.

Lead Team Performance and Development:

Lead, coach, and develop a team of Commercial & Agriculture Specialists by establishing clear expectations, measurable performance goals, and accountability standards. Foster a collaborative, high-performing team culture focused on results, professional development, and service excellence. Support employee engagement and leadership development initiatives that contribute to organizational success and a positive workplace culture.

Qualifications:

A bachelor’s degree in Business, Agriculture, Finance, or a related discipline is required, or an equivalent combination of education and relevant experience.
8–10 years of experience in commercial and agricultural banking, with at least 5 years in a leadership capacity overseeing teams and lending portfolios.
Demonstrated expertise in commercial and agricultural lending, including complex credit structuring, risk assessment, and portfolio management.
Strong knowledge of lending regulations, credit adjudication practices, and risk management frameworks.
Proven ability to drive business development, achieve growth targets, and build and sustain strong relationships with members, community stakeholders, and internal partners
Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to influence, coach, and hold leaders accountable at all levels of the organization.

Perks and Benefits:

Comprehensive benefits package
Generous paid vacation and sick days to support employee health and well-being
Collaborative work environment
Generous matched pension plan
Paid days off for professional development courses
Preferred loan/deposit rates and service packages
Relocation bonuses and reimbursement for eligible employees
Staff and corporate events

Prosperity Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know if you need any accommodation so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check and credit assessment and obtain a fidelity bond to meet the qualifications for the position.

Senior Manager of Branch Operations

The Senior Manager of Branch Operation provides leadership and operational oversight for the Member Solutions team, ensuring consistent, relationship‑focused service delivery and a strong employee experience. This role leads a team of front‑line professionals, drives continuous improvement, and supports business growth by building meaningful member relationships and optimizing branch operations.

The Senior Manager of Branch Operation plays a key role in developing talent, improving processes, and adapting services to meet the evolving needs of members while maintaining a positive, engaged, and high‑performing team environment.

What You’ll Do

Lead, coach, and develop a team of Member Solutions Representatives through observation, feedback, and performance coaching.
Create a positive, collaborative, and relationship‑focused team culture that values accountability and continuous improvement.
Oversee day‑to‑day branch operations, including scheduling, workflow management, and service delivery.
Support effective onboarding and ongoing development of team members.
Build strong relationships with members through proactive outreach, service quality, and personalized experiences.
Identify opportunities to improve processes, systems, and service models in collaboration with internal partners.
Use data, reporting, and observation to assess performance, service effectiveness, and member engagement.
Support outreach initiatives that strengthen member connections and reduce inactive or dormant accounts.
Handle employee and member concerns professionally and constructively.

Success in This Role Looks Like…

A confident, engaged team that understands expectations and consistently delivers high‑quality service.
Members experience accessible, personalized, and relationship‑driven interactions.
Branch operations run smoothly, efficiently, and adapt effectively to change.
Employees feel supported, coached, and motivated to grow.
Continuous improvement is embraced, with ideas welcomed and acted upon.
Communication is clear, respectful, and responsive across all levels.

What You Bring

Proven people leadership experience with a strong focus on coaching and team development.
Experience in member service or customer‑focused environments.
Background in financial services is an asset.
Strong interpersonal, communication, and relationship‑building skills.
Ability to balance operational priorities with a people‑first approach.
Confidence navigating change, solving complex problems, and improving processes.
A flexible, adaptable leadership style aligned with service excellence.

Why Join Us

Make a meaningful impact on members, colleagues, and the community.
Lead within a values‑driven credit union focused on relationships, trust, and collaboration.
Opportunity to develop people, influence service delivery, and drive positive change.
Work in an environment that supports learning, growth, and leadership development.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Area Manager

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an exciting opportunity for you. We are looking for a self-driven and dynamic Area Manager who is passionate about developing people and driving business growth. In this role, you will play a key role in achieving financial goals, fostering team development, and expanding our community connections and business networks in the Port Alberni, Tofino and Ucluelet Area. If you are a natural business developer with a strong community presence and embody cooperative values, we’d like to hear from you.

What’s the role?

As an Area Manager, you thrive in business and team development. By empowering team members to execute superior sales and service, you’ll effectively lead the team to achieve financial goals and branch targets while exceeding high levels of member satisfaction, employee engagement, increasing community connections, and business networks. The ideal candidate is driven by growth to create opportunities that supports and carries our vision forward of being leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities.

What are we looking for?

Successful completion of a Bachelor’s Degree or Diploma in a related discipline (e.g., Commerce and Business Administration) requiring 3-4 years of full-time study or equivalent.
7 years of progressive financial and lending experience with lending limits
3-5 years’ related experience
Preferably, a thorough understanding of credit union operations, principles and values.

Ideally, you are a flexible, collaborative team player with:

Proven business acumen;
Advanced understanding of annual operating plans and strategically aligned programs and services;
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions and resolutions;
Proven social networking skills and an ability to connect with individuals inside and outside the organization.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

What we offer you:

Competitive salary
A comprehensive benefits package including MSP, dental, and extended healthcare
Employer paid RRSP benefit
Ongoing support for education and career development

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.50% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) – $81,156.00 to $117,970.00

If this role resonates with your passion and skills, we would love to hear from you!

Permanent, Full Time role onsite.

Manager, Advisory Services

af-fin-i-ty (noun):

a natural compatibility
the name on our doors

Lead a team of advisors as a Manager of Advisory Services at our Shaunavon location. You’ll coach talent that delivers exceptional service & professional advice to our personal, commercial & agricultural members. Fuel your passion for growing relationships at Affinity, where our hearts, business and profits live in Saskatchewan.

What you’ll do:

Manage all aspects of the advice centre under a regional staffing model
Use metrics, performance indicators and CRM tools to deliver a seamless member experience
Collaborate across regions to champion a member-centric culture focusing on sales, service, advice-giving & operational excellence
Fulfill reporting requirements and recommend improvements relating to performance, capacity, and risk management

What you’ll get:

The support to grow in your career with opportunities to advance
A competitive salary plus bonuses for your hard work
A total rewards package with health & dental benefits, pension & health spending account
Vacation time, personal days off & a paid volunteer day to maintain a healthy life/work balance
A referral bonus when you scout great talent & they join our team

What you’ve got:

A post-secondary diploma or degree in a related field plus 7 years of related experience or an equivalent combination of education & experience
Advanced knowledge of advice centre operations & financial products & services
Ability to successfully build, empower & focus a team to achieve results

So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!

This position requires the submission of your Resume and Cover Letter stating how you meet the required qualifications in your application prior to the closing date of the position.

Please apply through our website: Career Opportunities | Affinity Credit Union

Posting Close Date: June 8, 2025

Community Branch Manager

Bulkley Valley Credit Union, serving over 14,500 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service.

This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community has to offer as can be seen at http://www.houston.ca.

If you want to join a dynamic management group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Chief Operating Officer and under executive direction, you will manage the overall operation of a single branch and direct the utilization of staff, equipment and facilities. Using highly developed leadership skills and behaviours, plus a sound understanding of the financial services business, you will initiate action to improve growth/development of the branch loan and deposit portfolios; increase usage of other credit union services and service channels; pursue new businesses; set short/long term branch goals /objectives and manage all branch staff directly or through subordinate supervisor(s). Through effective deployment and development of staffing resources you will foster an environment that encourages staff engagement and delivery upon an Enhanced Service Commitment to our members. You will perform the duties and requirements of Branch Compliance Officer for Anti-Money Laundering / Counter Terrorist Financing Prevention & Detection. You will be a results-oriented professional with a commitment to furthering the reputation of the credit union within the community. Through active participation in select community events, projects and initiatives, you will become established as a leader within the local community.

The successful candidate will have a business degree or diploma and a minimum of five years of management experience in the financial industry or an equivalent combination of education and experience. This is an ideal opportunity for someone currently holding a supervisory or lending/account management position interested in gaining branch management experience.

To learn more about Bulkley Valley Credit Union, please visit our website at www.bvcu.com. We welcome applications from all interested applicants looking to further their career in a dynamic, supportive and team oriented environment.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Member Service Supervisor

About StellerVista

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Supervisor in one of our Elk Valley locations (Elkford, Sparwood, or Fernie).

Position Overview

As the Member Service Supervisor, you’ll meet team sales goals for the assigned area through sales coaching and member relationship management tools and techniques. You will manage the day-to-day operation of the member sales and service area including overseeing branch deposit functions to support the credit union brand as well as the application of safeguarding and security precautions and branch treasury functions. You’ll supervise and provide daily direction to member sales and service staff to ensure the effective provision of quality member relationship services, to maximize revenue generation, promote growth and to help members achieve and maintain their financial health. You will also recruit, orient and train team members.

Schedule Description

Permanent Full-Time – 37 Hours per week

Tuesday-Thursday: 8:15am – 4:45pm

Friday: 8:45am – 5:15pm

Saturday: 9:30am – 2:30pm

Education and Experience:

Completion of a one-year post- secondary certificate in business administration or operations management in a college or technical school environment.
Candidates require a minimum of 5 years of related member service experience in a financial institution including at least 2 years in a Senior Member Service position. Our preferred candidate will also bring 1 year of experience in a first-line supervisory role.

An equivalent combination of education and experience.

Successful candidates must also demonstrate the following:

working knowledge of supervisory skills such as scheduling and work assignment, recruitment, and performance management
ability to provide leadership, coaching and mentoring to an assigned team, and to motivate continuous learning and performance development in others.
knowledge of and ability to administer a Collective Agreement within the day-to-day operations of the branch.
working knowledge of credit union deposit products and services
sound working knowledge of the current banking system
success in responding to member enquiries and providing a high level of member service
PC literacy including Microsoft Word or other word processing software, Excel, or other spreadsheet application
demonstrated proficiency in oral and written communication skills and the ability to project a courteous, professional image

Compensation: We are pleased to offer a competitive compensation package including but not limited to participation in extended benefits and pension programs, health and wellness programs, and a competitive vacation entitlement.

Annual salary commensurate to education and experience.

Current annual salary range: $62,659.00 – $78,323.00

At StellerVista Credit Union we are proud to offer an employee experience that includes:

Opportunity for professional growth and development
A supportive and inclusive work environment
The opportunity to make a meaningful impact in the lives of our members and the community
A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it’s skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region’s rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Closing date – Open until filled.

How to Apply

If this sounds like a position for you, Apply Now, and should you have a problem in uploading your resume, please contact us at employment@stellervista.com

Check out StellerVista’s career opportunities here: Careers StellerVista Credit Union

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are.