Manager Member Service & Support

Are you a results-focused, motivated leader who thrives in providing outstanding service to your team and members?  Do you have strong organizational and prioritization skills, and can easily adapt to changing work demands?  Would you thrive in a culture focused on collaboration and team building?

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Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time Manager Member Service & Support opportunity available. The successful candidate will be a self-motivated, dynamic individual and will play an integral leadership role within the Rosetown branch. Reporting to the Vice President Retail Service & Support, this position will oversee branch operations, while also leading and developing key service and support positions. He or she will ensure that the appropriate support is delivered to the regional team, resulting in top performance and exceptional service to our members.

Responsibilities:

  • Coach, develop, mentor, and motivate direct reports
  • Play a lead role in collaborating with the regional team to develop creative and innovative approaches to achieving results
  • Ensure efficient operation of branches by coordination of regional scheduling and the management of workload between branches
  • Promote and support a relationship-based service environment
  • Provide support and assistance to the branches in areas such as cash operations and the administration of estates
  • Build relationships internally with direct reports, management, and all staff

Qualifications:

  • Proven leadership, management, and supervision at a senior level with proven results; emphasis on sales management, coaching, and performance management is an asset
  • Ability to influence others and move toward a common goal
  • Exceptional problem solving and decision-making skills, with a solution-focused team approach
  • Ability to prioritize work requirements to meet deadlines and work within time constraints
  • Build sustainable, trusting relationships with the team and members
  • Proven experience in a customer service orientated environment

Prairie Centre Credit Union, provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits including relocation assistance, and a matched superannuation plan.

For additional information on this opportunity, please contact Cara Nisbet, Vice President Human Resources, at 306-882-5563. To apply, please submit an electronic copy of your cover letter and resume on or before August 8, 2022 to: careers@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

Insurance – Branch Manager

Interior Savings Insurance is a locally owned and operated insurance agency with 16 branches.

As a valued member of our Sales & Service team, you will experience a workplace that is diverse, stimulating and rewarding.  Our interactions with one another and our clients are based on respect and integrity, making Interior Savings Insurance a great place to work and build your career.

We currently have an opening for a Full Time Branch Manager in our Merritt Branch location.

As a Branch Manager with Interior Savings Insurance you are a key contributor to leading a team. You will ensure overall branch sales and service strategy, marketing plans, and operations are consistent with the direction and long-term goals & objectives of Interior Savings Insurance.

Through your coaching and leadership you will lead your team to achieve profitability of the branch. You are responsible for leading and executing on sales and service strategies in support of your region’s corporate business goals. As a coach and a leader you are actively engaged with your team on strategies to meet the immediate needs of the clients while looking for additional opportunities to grow the business. You foster a positive team environment through proactive participation in providing assistance to your staff and take an active role in their career development activities.

You will be responsible for maximizing the results of your team by developing, communicating and executing monthly business plans that are aligned with the corporate strategies and contribute to the overall success by demonstrating behaviors that are consistent with Interior Savings Insurance Vision, Mission and Values.

You will coach to and follow the organizational business model when referring clients, preparing for meetings and uncovering needs. Through your strong interpersonal skills you will manage key HR functions including interviewing and hiring, coaching and training, conducting performance reviews and initiating performance improvement plans and progressive discipline as needed. You will work closely with the Regional Manager and act as a positive liaison between branch employees and the Management Team, Department Managers, and other branches. You will also perform other duties as assigned.

Education

  • Level III Insurance License
    • CAIB 1 – 4
  • Post-secondary diploma in a related field

 Experience/Knowledge

  • 5 years experience in the insurance industry
  • 3 years experience with a Level II License and in a supervisory position
  • Able to manage one of the larger branches
  • Able to manage more than one branch
  • Strong working knowledge of insurance products, including both personal and commercial lines; knowledge of appropriate legislation and regulations; ability to meet and deal effectively with clients, resource people, employees and insurance company representatives; ability to make decisions based on consideration of all relevant information; proven ability to coach, mentor, supervise and lead managers and others; working knowledge of computerized administrative systems; strong background in day to day operational issues.

“For more information or to apply for this position please visit our website: www.interiorsavings.com.”

We thank all applicants for their interest and will contact short-listed candidates only.

 

VP Business Solutions

National Consulting Limited is a credit union – focused organization which provides products and services to assist credit union operations nationally. We are looking to hire a creative, energetic seasoned professional with proven business development abilities to lead a team in the delivery of products and services to credit unions across Canada.  This is a one-year term position, with potential to become permanent.

The Job

The successful candidate will have strong people leadership skills, be a strategic thinker, and be responsible for the business unit’s budgets and financial performance to attain targeted results.  Reporting to the CEO, the VP Business Solutions will provide strategic leadership and strong communication to lead a team in growing products and services to continually meet the needs of credit unions. Building relationships with credit unions will be essential to the success of the position. This position can work remotely and requires flexibility and some travel.

The Candidate

  • Ideal candidate will have progressive experience in a senior management role ideally gained in the financial services industry
  • A minimum of 5 years’ experience in the credit union or co-operative system, with a strong understanding of credit union operations
  • Undergraduate degree in Commerce, Business Administration, or a related field
  • Develop and maintain strategic relationships with stakeholders, vendors and partners.
  • Provide leadership and foster a positive culture that supports communication, collaboration and high performance as well as staff engagement, satisfaction and personal development.
  • Regulatory compliance or risk management experience or designations
  • Strong leadership and interpersonal skills, you will build trusting relationships with credit union management and deliver excellent client experience
  • Strategic thinker
  • Detail orientated with proven ability to handle multiple initiatives
  • Leading and managing to achieve targeted revenue and profitability
  • Strong verbal and written communication skills are key requirements for this role

Interested applicants should submit a resume and cover letter, in confidence, to humanresources@biggarcu.ca by Monday, July 29, 2022.

We appreciate the interest of all applicants; however only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 26 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

Manager Advisory Services

We are expanding our team to help us evolve through the next stage of our growth journey, and we hope that you can help shape our future. We now have a career opportunity for a Manager Advisory Services. This position may work remotely but will be required to be onsite at our Saskatoon and Regina locations regularly.

As the Manager Advisory Services you will….

Lead a team of advisory specialists within the Business Solutions and Wealth Management business lines. You will be responsible for:

  • Applying your industry knowledge along with your technical skills, connections and expertise to identify opportunities to realize market growth and expansion.
  • Implementing advisory sales and business development strategies in line with organizational strategy and budget objectives.
  • Mentoring and guiding the advisors as they provide exceptional service to our business and wealth members making TCU the advice center of choice.
  • Working collaboratively with other retail areas to support a member-centric culture of making quality referrals and seeking opportunities to enhance overall profitability of TCU.

As the Manager Advisory Services you are ….

  • A dynamic mentor and leader of people able to promote a highly accountable and value aligned team, capable of critical thinking in applying a member-centric focus to sales, service, advice-giving and operational excellence.
  • An engaging communicator with the ability to build strong relationships which will support a collaborative culture while operating across business boundaries and realizing organizational success.
  • Capable of understanding and interpreting the changing financial landscape to enable the realization of the TCU strategic business priorities, including improved member experience, market expansion and sales growth.
  • A professional who understands and models the importance of building strong centers of influence to foster a network of business development.
  • Passionate about member education, fostering financial literacy and engaging members in a partnership to maximize their financial opportunities.
  • A change agent capable of identifying obstacles and working collaboratively to assist the team in overcoming these challenges.

If you are motivated by the thought of this challenge ….

And can demonstrate success through 8-10 years of Business Solutions and/or Wealth Management experience and 5 years of management experience combined with a Bachelor’s degree or Diploma in Business Administration or a related field, then this opportunity may be the one for you!

Get to know us

TCU Financial Group is a Saskatchewan credit union who, for over six decades, has been dedicated to helping our members and our own TCU Team reach their goals. Our roots and our commitment to fostering financial health in our communities run deep.

Rewarding times ahead

We’re growing and evolving our organization – and we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Monday, June 27, 2022.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

Senior Relationship Manager

SENIOR RELATIONSHIP MANAGER

Delisle/Harris

Do you have experience in leading a team and achieving extraordinary results? Are you a people person who can easily build positive relationships with your team and those you serve? Would you thrive in an advice-based environment focused on providing exceptional service?______________________________________________________

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time Senior Relationship Manager opportunity available. The successful candidate will be a self-motivated, dynamic individual and will play an integral role in leading the regional team, consisting of the Delisle and Harris branches. Reporting to the Vice President Retail Relationships, the Senior Relationship Manager will have a strong aptitude for relationship-building with internal teams as well as with current and prospective members. He or she will oversee the development and implementation of collaborative strategies to ensure top performance within the team, equating to exceptional service to our members.

Responsibilities:

  • Build value-based relationships with regional team and members
  • Play a lead role in collaborating with the regional team to develop creative and innovative approaches to achieving results
  • Develop and implement business development, growth, and community engagement strategies
  • Provide solutions that support the financial wellbeing of members, through the delivery of deposit, investment, and loan products
  • Be an active member of the region’s leadership team, support branch operations, and provide regional coverage

Qualifications:

  • Undergraduate degree in Business or Agriculture, or an equivalent combination of education and work experience
  • People-oriented with the desire to interact, work with, and develop relationships with co-workers, current and prospective members, and community
  • Leadership, management, and supervision at a senior level with proven results
  • Ability to take initiative with demonstrated experience in achieving sales/growth targets
  • Well-developed organizational and interpersonal skills

Prairie Centre Credit Union provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits including relocation assistance, and a matched superannuation plan.

For additional information on this opportunity, please contact Adam Johb, Vice President Retail Relationships, at 306-882-5642. To apply, please submit an electronic copy of your cover letter and resume on or before June 6, 2022 to: careers@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

Assistant Branch Manager

The Assistant Branch Manager will provide leadership and guidance to the Member Experience Representative, Sr. Member Experience Representative and Member Service Representatives through identification of opportunities, coordination of activities, and the achievement of objectives through use of the Advice Based model. The Assistant Branch Manager will ensure a team approach to advice and member service, share and translate organizational goals into measurable actions, and provide appropriate mentoring/coaching on the advice based process.

The Assistant Branch Manager will assist with branch operations, scheduling and training branch staff; meeting growth targets; implementing marketing plans for product and service promotion.  Will encourage a needs based sales approach within a culture of service excellence, consistent with our corporate vision, mission and strategic plan.

The Assistant Branch Manager is responsible for growth of the branch portfolio attained through increasing business with current members, referrals and proactive business development activities. Responsibilities include providing quality member service and providing value added advice to members and planning activities to ensure accomplishment of annual goals. Ensure close contact with Branch Manager to maintain branch functionality.

Duties and Responsibilities:

  • Responsible for the supervision of front line employees (MER, Sr. MSR, MSR’s) by providing coaching, training, assistance and direction to the employee as required; responsible for performance management process and conducting performance appraisals
  • As a manager, promotes sales & service excellence, motivation and enthusiasm, product knowledge and professionalism; adheres to performance standards
  • Using the Advice Based model approach proactively market the organization’s products and services by promoting, upselling and cross selling the full range of lending and investment vehicles with emphasis on retail loans, mortgages, credit card products, lines of credit, registered and non-registered deposit and investment vehicles and sundry services
  • Meet set objectives for investment and lending growth targets
  • Working closely with the Branch Manager provide day-to-day branch operation leadership. Monitor the performance of the branch and report both successes and challenges to Branch Manager
  • Ensure all lending follows policy and maintains second highest lending authority in the branches. Ensure overall compliance of all administration.  Help to ensure staff follow risk management, security and cash management activities
  • Under direction from the Branch Manager, assist with management of the facilities and functioning of the branches during the Branch Manager’s absence
  • In concert with the Branch Manager, assist with the execution of the branch marketing program to attain loan, deposit, sundry products and member growth within set objectives
  • Refer members to Commercial & Agricultural Account Manager and Wealth Management Advisor as opportunities are identified
  • Represent the Credit Union in the community by participating in local business activities and community functions
  • Maintain a high level of education with respect to Credit Union products, services and marketing programs/strategies
  • Enter all information into “ACE” (sales, referrals, member interactions, information) that provides information to enhance the Credit Union’s opportunity to better serve the membership
  • Review and audit credit files on a regular basis; prepare and submits branch reports
  • Interpret the branch operating procedures, lending policies and security requirements and ensure that guidelines are adhered to
  • Ensure daily monitoring of the Delinquency Report. Follow up on delinquent accounts up to 30 days, contact members as required and maintain records of action taken in ACE
  • Handle member complaints in a courteous, professional manner
  • May be licensed Mutual Fund representative depending on needs of location
  • Perform other duties as assigned

Qualifications:

  • Post-Secondary Degree/Diploma or work equivalency
  • 8+ years working in financial services (including credit management)
  • CFP or PFP or working towards
  • Demonstrated leadership ability (solid training & coaching experience an asset)
  • Displays exceptional interpersonal skills by demonstrating approachability, trustworthiness, flexibility and a strong work and service ethic
  • Proven relationship management and sales effectiveness skills, able to identify member needs and match appropriate solutions
  • Understanding of markets and trends in the industry
  • Demonstrates results orientation in both sales and service
  • Uses technology to enhance productivity
  • Committed to continuous personal improvement

Manager, Financial Services

Join the Cornerstone Crew!

Manager, Financial Services – Indian Head, Grenfell and Wolseley Branches

Cornerstone Credit Union

Be Part of Something . . . . .

Are you ready and excited to lead a team of financial professionals to success? If so, we may have the position for you! We are seeking a highly motivated, dynamic and exceptional leader. The Manager, Financial Services will be responsible for our Indian Head, Grenfell and Wolseley Branches. Reporting to the Regional Manager (West Region) the successful candidate will lead, coach, mentor, develop, and motivate a team of professionals in a relationship based advisory service model that provides exceptional member service in the delivery of a full suite of credit union financial products and services.

This role is positioned to lead the branch’s team of financial services professionals including Financial Services Advisors and other Specialists in developing new business relationships and, capitalizing on opportunities to enhance relationships with existing members and clients. This person will effectively manage the department’s consumer loan and investment portfolio as it relates to risk, pricing, diversification and quality. They will work closely with the Regional Manager to prepare budgets, set sales objectives, and priorities as well as operational standards for the department. They will manage all department activities to ensure compliance within sound business practice, legislation, regulations, policies and procedures.

What we are looking for . . . . . . .

The ideal candidate must be a community minded individual with a minimum two years post-secondary education plus five to seven years related lending or management experience or an equivalent combination of education and experience. This individual must be comfortable making independent decisions and solving problems. Proven leadership skills and the ability to coach, establish performance standards and evaluate performance are required. Exceptional communication skills as well as a demonstrated commitment to excellence and member service are a necessity.

A commitment to continuous learning and development is an important part of being on our team as well as taking pride in caring for our internal members and providing top-notch member service!

We Say We Care, and We Mean It

Cornerstone Credit Union is a caring and compassionate organization. We offer a competitive total compensation package that includes a great employee benefits program, matched pension contributions along with wellness and employment perks. We also offer an incentive program that rewards employees for outstanding individual performance! Your salary will reflect your experience and qualifications.

Cornerstone Credit Union has been named one of Saskatchewan’s Top employers for 2022! This is the 6th consecutive year we have received this recognition. Our Cornerstone family is fun, inclusive, supportive and respectful. Wouldn’t you want to be a part of that!

Check out our website at www.cornerstonecu.com

 

Director of Credit

Established in 1957 with 28 members as a closed-bond institution, Northern Credit Union has evolved into a full-service, locally operated financial institution offering personal and commercial banking and financial planning expertise to more than 70,000 member shareholders. Holding over $1.7B in assets under administration, Northern now serves 28 communities in northern and north-eastern Ontario, and is committed to educating members in financial literacy, and providing tools to achieve their financial goals.

As the province’s 12th largest credit union, Northern has been making a series of significant, strategic investments over the past few years – by investing heavily in its operations, IT, people, culture, and brand, as well as establishing partnerships that have propelled it to be a key player in the financial services marketplace of Northern Ontario. It is within this exciting context that Northern is currently seeking its next Director of Credit.

Reporting to the Senior Vice President, Credit, the Director is an important member of Northern’s Management Team responsible for the overall operation of Credit Services including adjudication and recovery. The Director provides leadership and innovation in developing strategies to balance the organization’s credit risk with the needs of its members and the growth objectives of the organization. Collaborating with Northern’s Executive Team and serving as an advisor and resource across the organization, the Director enhances policies, adjudicates credits and provides feedback to the executive team and lending staff such that the risk in the commercial loans portfolio is managed within the established risk appetite.

Play a key role in building financial futures of communities across northern and north-eastern Ontario. To apply for this position, please visit: boyden.thriveapp.ly/job/1478. For more information, please email jfinless@boyden.com.

We thank all applicants for their interest, however, only those under consideration for the role will be contacted.

Assistant Manager

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

ASSISTANT MANAGER: KIMBERLEY, BC

Do you… embrace change and thrive in an ever-evolving work environment? Are you a natural leader who aspires to make a positive difference each and every day? Are you a motivated self-starter with a proven track record of success in sales leadership and business development?

If so… we should talk.

We’re looking for a leader who thinks strategically, who can plan for today and who can envision future opportunities that align with our long-term strategies.

The Assistant Manager is a key member of the branch management team, providing input and support for branch goals and being accountable for achieving branch growth.  The ideal incumbent drives for results and success while ensuring the delivery of quality sales & service. The Assistant Manager supports their staff in reaching individual and corporate goals by providing effective coaching, leadership and guidance.

With a diploma in business studies, combined with four or more years’ financial industry experience, including some at a supervisory level, you’ll be well-positioned to lead your team in a sales & service-oriented environment.  Your knowledge of all facets of branch banking operations, along with strong retail lending skills and the ability to create and act upon business opportunities will contribute to the continued growth and profitability of the branch.  Proven leadership, communication and sales skills will allow you to work effectively with members and employees at all levels and in all departments within Kootenay Savings.  Your proficiency in computer technology and your understanding of policy administration will enhance your ability to manage information and processes.  Your understanding of change management principles and the ability to adapt to changes in the external environment and organization allows you to support and lead your team through the rapid evolution of financial service delivery.

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

  • Competitive salary and benefits
  • Paid vacation, sick time and floating holidays
  • Health care spending account
  • Continual training, development and coaching
  • Confidential employee and family assistance program
  • Flexible work options to support work-life balance
  • Unique staff benefits on products such as bank accounts, loans & mortgages
  • The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
  • Being part of an organization that puts their community and employees first
  • Being part of a talented and dedicated team who improve our members’ financial lives

For more information about the Kimberley area, please visit the Kimberley Chamber of Commerce site.

For more information about Kootenay Savings, please visit kscu.com

To apply: Please visit the careers section of our website at kscu.com to complete the application questions and submit your cover letter and resume.

Closing date:  Open until filled

We thank all applicants for their interest; however only short listed applicants will be contacted.

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