Branch Manager (Term)




Full-Time TERM (1 YEAR)



The Branch Manager provides overall management of the sales and service functions of the Dawson Creek branch by leading the achievement of sales objectives, superior member experiences, optimal business retention, including investment and loan portfolios, and initiating action to achieve portfolio growth and profitability goals.

This position champions and develops strategies for all sales and service related activities and acts as an ambassador for the branch and organization in the community. The position oversees adherence to Credit Union policies and ensures that work performed is in accordance with established policies and procedures. You will coordinate and manage the activities of the team to deliver optimum sales and service.


The Branch Manager is accountable for the branch operations, business development, sales management, and service delivery. The Branch Manager is responsible for structuring the department for maximum efficiencies and profit to ensure growth. The Branch Manager will promote business development by being a presence in the community as a representative of the Credit Union and promoting the Credit Union’s business.

  • Responsible for providing leadership to employees in business development through cross selling all Credit Union products and services, and pursuing new business by establishing and maintaining contact with the business community
  • Contributes to branch results by implementing actions to support growth and development of branch loan and deposit portfolios
  • Directly supervises and acts as a team leader/coach to employees, monitors, evaluates, and motivates employees towards goals; establishes performance standards, evaluates, and documents performance of employees; if necessary, initiates discipline
  • Involved in coaching sessions with employees, around personal development, sales opportunities, cross-selling Credit Union products and services and ensuring that member interactions are consistent with a member centric environment
  • Interview prospective employees and make hiring recommendations
  • Responsible for translating the Credit Union’s strategic goals and objectives into “hands on” operational goals and individual action plans for employees
  • Accountable for the profitability and growth objectives as well as ensuring credit quality
  • Accountable for deposit and loan portfolios, ensures all activities are in compliance with relevant legislation and regulations
  • Contributes to the branch design and development of the business plan, policies, and programs to meet objectives; ensures the even flow of communication concerning overall plans and programs
  • Assists in the development of strategies to promote the sale of the company’s products and services with a goal of expanding the existing member book of business, wallet share and new, profitable member relationships
  • Responsible for overseeing the design and implementation of training and development programs for employees, to ensure quality of service is maintained, to promote employee growth, and to introduce new or revised procedures; conducts internal department training programs as required; develops and maintain department training manuals
  • Responsible for facilitating biweekly sales and service meetings
  • Ensures sales processes support and respect member objectives over sales targets
  • Provides recommendations for product or service improvement based on member needs
  • Ensures adherence of employees to all operating policies, procedures, and security requirements by monitoring activities in all areas of deposit and loan functions and initiates action to rectify problem areas
  • Ensures a maximum utilization of employees and resources within budgetary and policy constraints
  • Participates in the review and analysis of branch financial reports on a regular basis and the preparation of department and branch reports monthly or quarterly as required
  • Perform other duties as assigned


  • Sales and Service focus with an aptitude for business development and relationship building
  • Demonstrates dedication to providing quality member sales and service
  • Demonstrates strong leadership skills and the ability to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment through leading to the achievement of business goals and exceptional performance
  • Proven ability to coach a diverse team
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Strong commitment to continuous learning
  • Excellent communication and interpersonal skills
  • Strong analytical skills and entrepreneurial mindset
  • Proven ability to be creative and innovative
  • Thorough understanding of and the proven ability to perform well in a detail oriented, risk management-focused environment
  • Knowledge of credit union services and products, banking system and computer applications
  • Knowledge and understanding of business planning, accounting, lending and sales is considered an asset


  • Provide exceptional services, processes, and products while consistently seeking ways to improve outcomes and enhance service
  • Ensure accurate and timely member transactions
  • Exceptional strength in communication, leadership, coaching and development
  • Positive internal and external service levels are achieved through proactive action and resourcefulness
  • Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
  • Supports the team to achieve results
  • Responsible for the overall sales results and growth of the department by driving a high level of member sales and service
  • A positive and professional work environment is maintained


  • Post-secondary certification, preferably in Business or Finance
  • Minimum 4-6 years progressive experience in the financial services industry, including demonstrated team or department leadership capability
  • Minimum 3 years supervisory or management experience
  • Previous retail lending experience preferred
  • Previous experience managing in a unionized setting an asset

Candidates are invited to email their cover letter and resume to the Human Resources Department at

Manager, Financial Services

We invite you to lead a team where you can feel good about the work you do and the positive impact you have on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

The Manager, Financial Services leads the Advisory Team to achieve objectives, ensure operational efficiency, and deliver on the SASCU Member Experience. This position actively provides coaching to branch staff to execute SASCU’s sales and service strategy and achieve member and employee satisfaction. This role is also responsible for managing an assigned member portfolio, including offering advice and financial products and services to members.

What you’ll do:

  • Lead and develop staff by being a resource and providing coaching, guidance, and technical direction on all investment and lending products, services, policies, and procedures.
  • Monitor individual and team results, identify gaps to target in a timely manner, and implement action plans to close gaps.
  • Collaborate with the Regional Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community.
  • Provide coaching to branch staff for consistency of activities and behaviours that support the Member Experience.
  • Support staff in correcting complex and/or difficult member service situations;
  • Ensure adherence to service standards through ongoing observation, communications, and training.
  • Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback, and year-end reviews to improve results.
  • Oversee and monitor member services and lending activities to ensure the provision of maximum service levels and the smooth flow of work.
  • Conduct and oversee a variety of audit activities to ensure compliance with procedures, policies, and regulations.
  • Partner with members at all stages of their life, providing advice on a full range of deposit, investment, and lending products and services for an assigned portfolio.
  • Undertake other related duties to support the collective success of the branch team and maximize the Member Experience.


What you’ll bring:

  • 5-7 years of progressive financial industry experience in investments and lending, including 2 years in a leadership role.
  • Registered as a mutual funds representative, or enrolled in an applicable course upon commencement and registered within 3 months.
  • 2 years of mutual funds sales experience.


You’re perfect for this role if you:

  • Enjoy providing effective leadership to staff through on-going coaching and feedback.
  • Have a solid knowledge of credit union policies, procedures, and investment and lending products and services.
  • Possess solid working knowledge of regulatory requirements pertaining to activities supervised and performed.
  • Demonstrate excellent sales coaching skills and the ability to provide exceptional member service.
  • Are able to resolve challenging and complex member situations that have been escalated.
  • Show commitment to continuous learning and self-development.


We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.


This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at

Our Commitment to Diversity and Inclusion:


SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.


A bit about SASCU:


SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. In addition, SASCU stewards $235 million in client investments and serves more than 5,000 insurance customers. Learn more at


The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Regional Manager, Regina Markets

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Regional Manager, located in Regina.

As the Regional Manager you will….

Provide leadership and coaching to develop a cohesive, high functioning member centric team across all Regina locations. You will have a combination of operational and financial responsibilities to ensure a superior values-based experience is provided to our members on a consistent basis resulting in improved sales and profitability.

You will also be responsible for:

  • Supporting a constructive culture through teamwork, positive collaboration and owning your own and TCU’s success.
  • Providing leadership support through collaboration with all business lines including Wealth Management and Business Solutions.
  • Supporting corporate initiatives through effective communication and participation in all branch campaigns and marketing initiatives.
  • Understanding the TCU vision of the future and ensuring the alignment of the business unit expectations.

As the Regional Manager you are ….

  • A dynamic leader of people who promotes a highly accountable, goal-centered and achievement-oriented team through coaching.
  • Consistently sharing knowledge and coaching staff, realizing a shared approach to results is greater than individual glory.
  • Able to individualize your management approach to allow employees to develop and become capable of delivering results to their full potential.
  • A change advocate, capable of identifying obstacles or outdated processes and providing solutions for the future.
  • Accomplished, with a proven track record of developing a cohesive and empowered team with a high level of trust and commitment to each other and the organization.

If you are motivated by the thought of this challenge ….

And can demonstrate success through 5 years of banking experience plus 5 years of experience in a leadership position, combined with a bachelor’s degree or a diploma in a business or finance related field, then this opportunity may be the one for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Friday, July 21, 2023.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group

Sales and Service Manager

Position Overview:

The Sales and Service Manager provides oversight, coaching, supervision to branch management of the Castlegar, Greenwood and Slocan Valley locations and directly to the retail lending staff in the Castlegar and Slocan Valley branches. This position serves as a multi-branch manager with an emphasis on regular and ongoing sales and performance leadership and direction to facilitate the provision of quality member relationship services, to maximize revenue generation, promote growth and help members achieve and maintain their financial health. The incumbent will identify, develop and further the StellerVista brand within the branch communities, and initiate and maximize business development opportunities.


Education and Experience:

  • Completion of a degree or diploma in business administration or operations management
  • Completion of, or enrolment in and actively progressing towards the ACUIC Designation
  • 8 to 10 years of financial services or credit union experience including at least five years sales management with at least 1 year at the branch manager level OR an equivalent combination of education and experience.


Other Position Requirements:

  • Proven ability to successfully lead individuals and teams within a sales and service environment
  • Demonstrated leadership skills, including mentoring, motivating, and coaching
  • Excellent communication and interpersonal skills with the ability to interact with a wide variety of people
  • Proven skills in business development and achievement of sales goals and targets
  • Experience leading in a unionized environment
  • Working knowledge of credit union legislation, policies, and procedures as they relate to the position
  • Working knowledge of risk management, security, and safety as they related to branch operations
  • Working knowledge of credit union deposit products and services
  • Commercial banking experience preferred
  • PC literacy including Microsoft Word or other work processing software, Excel or other spreadsheet application and banking software programs


We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.


About StellerVista Credit Union

At StellerVista we believe in:


Our members, owners of StellerVista, and our communities can always count on us.


We listen and care so that we can provide exceptional service and advice.

Shared success.

The strength of our financial framework allows us to share this success with our members, communities, and employees.


Our foundation is built on trust between our members, communities, and employees by creating a safe, engaged, and collaborative environment where our employees explore ideas and solutions.


Our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other.

Community engagement.

Our knowledge and involvement make it better for us to live, work and play in this place we call home.

In January 2023, two Credit Unions, formerly East Kootenay Community Credit Union and Heritage Credit Union, merged to create StellerVista Credit Union. Our members overwhelmingly voted in support of this merger as a single entity representing seven communities: Greenwood, Castlegar, Slocan Park, Cranbrook, Fernie, Sparwood, and Elkford.


We’re proud of our team. They make us who we are.


Manager, Financial Services

Are you ready to make a move?

Come work for a company who puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS) in Assiniboia.

How you’ll be spending your time

  • Leading your team to ensure our members receive financial solutions to meet their needs and improve their financial well-being
  • Coaching and supporting your team to achieve individual and company sales goals
  • Empowering your team to build meaningful, supportive relationships with their members
  • Collaborating with leadership peers to achieve objectives and targets

The way people describe you

  • A motivator who supports individuals, teams, projects, and initiatives within their department and the organization
  • A collaborator who continuously seeks, identifies, and shares ideas for improvement to increase efficiency
  • A strategic thinker with strong technical knowledge in financial products and services.
  • A strong facilitator who demonstrates an ability to communicate effectively and build relationships with others.

The experience you bring

  • 5 years’ experience in complex consumer lending and investments
  • 2 years’ experience in a formal or informal leadership role
  • Sales or sales coaching experience
  • Being part of the vibrant community of Assiniboia! To learn more about this forward-thinking, close-knit community, visit the links below:


We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on June 6, 2023, so apply now! If you have questions about this position, please email

Vice President, Credit Risk

Are you ready to make a move?

Work for a company who puts the financial well-being of its members first. It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our leaders and employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a forward-thinking individual with a passion for the lending business and risk management to come on board as our Vice President, Credit Risk. This is the perfect opportunity for an innovator that is ready to challenge our status quo and willing to disrupt our current practices.

 How you’ll be spending your time

  • Coaching and empowering your team to take calculated risks that balance member service with responsible risk management.
  • Ensuring that your team is in the know and can clearly communicate lending decisions to our members.
  • Developing new strategies and lending policies that are easy to understand, efficient, faster, and outside the box.
  • Leading the Portfolio Risk Management function including credit risk modeling.
  • Sharing insight, helping inform decisions, approving complex loans and occasionally resolving conflict around conditional approvals and credit declines.
  • Credit lead for the National network of Credit Union and Non-Credit Union lending syndications.


The way people describe you

  • A credit risk pro with business, agriculture and consumer lending experience.
  • A disruptor that looks beyond credit risk and incorporates enterprise risk into your decision-making.
  • A dedicated coach who guides teammates to grow and work through complex credit requests and sets them up with tools and knowledge for responsible risk management.
  • An influencer who’ll make a meaningful difference on our member and employee experience by supporting and leading change.
  • A knowledge seeker who stays on top of the lending industry and looks for emerging risks and new opportunities for healthy business development.


The experience you bring

  • Senior professional in business and consumer lending.
  • Formal leadership experience with demonstrated ability to effectively lead a team.
  • Post-secondary degree in finance, economics, business administration or related discipline. Post-graduate education is an asset.


What you get in return

Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

  • Competitive compensation and benefits package
  • Industry leading work-life balance and rewards
  • Formal and informal employee development
  • Meaningful work that makes a real difference in our members’ lives

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on May 30, 2023 so apply now on Conexus Careers page . If you have questions about this position, please contact us at

Advisory Team Lead

af-fin-i-ty (noun):
  1. a natural compatibility
  2. the name on our doors 

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!


We’re looking for an Advisory Team Lead for our Shaunavon location. We need someone to provide outstanding leadership by engaging and coaching of our employees. You’ll also guide our advisors who provide customized financial advice and expertise to our commercial and agricultural members.

What you’ll do:

  • Collaborate across regions to champion a member-centric culture focusing on sales, service, advice-giving, and operational excellence 
  • Coach and lead employees to deliver a remarkable member experience by using metrics, performance indicators, and CRM tools 
  • Fulfill reporting requirements and recommend improvements relating to performance, capacity, and risk management

 What you’ll get:

  • The support to grow in your career with opportunities to advance
  • The ability to expand your leadership management skills to assist in accomplishing your goals
  • A competitive salary plus bonuses for your hard work
  • A total rewards package with health & dental benefits, pension & health spending account
  • Vacation time, personal days off & a paid volunteer day to maintain a healthy life/work balance
  • A referral bonus when you scout great talent and they’re hired to join our team

 What you’ve got:

  • A post-secondary diploma or degree in a related field plus 3 years of related experience or an equivalent combination of education & experience
  • Experience in making expert product and service recommendations to meet members’ complex needs
  • Ability to lead, engage, and coach a team of skilled employees
  • Advanced digital literacy across a broad range of channels and devices (i.e. online services, mobile applications, etc.)

So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!


Posting Close Date: May 22, 2023

Regional Manager – Business Development

The Regional Manager – Business Development works with our rural branch teams to keep us growing. Working in partnership with the branches, you will develop and lead our sales and marketing efforts to grow deposits, loans, wealth opportunities, and sales of ancillary products to help our members succeed.  You will be an integral part of leading and inspiring your team in achieving these results.


You are an energetic team leader!  Your positive attitude in driving results through others is what motivates you.  In this position, you will hold yourself and other leaders accountable in achieving success at our multiple branch locations.


You understand the business plan and develop “the how”: how we will get there. You will enjoy working closely with our Marketing Team to help produce effective campaigns. You will also work closely with our retail teams to determine how to generate new business opportunities, pipeline opportunities, and creating and leading initiatives.


You are a skilled business developer yourself, and you know how to help others excel as business developers. You understand our industry, our products, our services, and our commitment for always doing right by our members. You are passionate about the members we serve!  You’re an excellent collaborator – leveraging the strengths and knowledge of others to capitalize on moments of opportunity.


If you are deeply interested in a career with purpose, Synergy offers the opportunity to contribute to both our Credit Union’s and our communities’ success.


Qualifications: Preference is given to candidates with a related degree or diploma and six to eight years business development or related experience in the financial services industry. Additional coursework or training in sales, leadership and supervision are essential. Previous experience leading other leaders is preferred. Strong knowledge and understanding in credit granting associated with consumer, agriculture, and commercial lending is preferred. An equivalent combination of education and experience will be considered.


If the above describes you, we want to hear from you. Submit your cover letter and resume to Please quote competition #234301 in the Subject Line. This position will be posted until a suitable candidate is hired.


More details:

  • Location: Lloydminster, or any of our rural branch locations in Saskatchewan
  • Hours: 37.5 hours weekly, Permanent full-time
  • This position will be required to travel and is expected to work with a high degree of flexibility in hours of work and travel. The successful candidate must have access to reliable transportation.


A little more about us:


Synergy Credit Union is a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers’ (members’) trust, grow our relationships, and build sustainable communities.


We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.


At Synergy, our members are owners who profit when we do and who get a say in how we are run. We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities – for families, schools, youth groups – you name it. We are proud to serve more than 28,000 members and have reached over $2.2 billion in assets.


The Location:

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene and Metis.


We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.


Synergy aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.


Find out more about us!


Branch Manager

The Position:

The Branch Manager shall direct and manage all branch activities in order to achieve specific goals and targets. Serve our members to the highest standards so that Vision Credit Union Ltd. can increase brand equity and reputation. Invest time and money in our organization’s personnel to ensure high retention rates, and attract qualified applicants. This position oversees that the staff performs all operational functions while conveying a feeling of trust, security and satisfaction to members and staff.

This is a full time permanent position.

For complete job posting details, please visit our website

The Person:

  • Agriculture Industry experience or 2-3 years of agricultural lending experience.
  • Minimum 5 years of credit granting or other financial institution lending experience.
  • Proven management, coaching and motivational skills including exposure to all areas of lending, banking floor and accounting.
  • Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Cooperative or Credit Union industry experience is a benefit.


  • Salary range $85,000 to $110,000/annually
  • Comprehensive benefits package.


Jennifer Hormann,
Vice President of Human Resources
Vision Credit Union Ltd.
Corporate Office
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax 780-679-0569

Only those individuals invited for an interview will be contacted.

Manager, Support Services

Annual Salary: $71,635 – $98,498


Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

The Manager, Support Services will lead the optimization of our Support Services teams, we want our teams to provide subject matter expertise and constantly look for improvements in our processes. When you are not looking to automate tasks, you will be responsible for overseeing the day-to-day operations for our Support Optimization department. You will ensure that we provide the best possible service and support, while also managing the performance and development of your staff. You will also collaborate with other managers and stakeholders to align the support services goals with our member obsession!

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Lead your team to ensure processes are leveraging technology and optimized.
  • as a leader with your team and cross-functionally
  • Execute the optimization of the Support Services area while managing the day to day.
  • Must have the ability to travel to and cover regionally as required.

Some things that would impress us:

  • Some formal education in Lean Six Sigma, Engineering or Continuous Improvement
  • Experience transforming leveraging technology such as RPA development and execution.
  • Proven communication and collaboration skills
  • Commitment to protect Innovation Credit Union and its members through the principal functions of the role.
  • A passion for learning and growth
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