Branch Manager

We invest in people.

Be part of a banking experience as unique as you are. Tandia Financial Credit Union (Tandia) is seeking a talented and experienced leader to join our retail banking team in Burlington, Ontario on a full-time, permanent basis.

Do you have a talent for inspiring people and leading a team committed to helping families meet their financial goals? Do you care deeply about increasing financial literacy to help our members secure a better future? Do you want to be a part of an organization that is proud to treat its members like a neighbour rather than a number? Then you are right for Tandia, and we’d like to meet you.

This exiting in-branch opportunity is based in our Burlington location at 3455 Fairview Street – ideal for someone passionate about developing business relationships and coaching and leading a high performing team.

Your Work at a Glance

In this role, you will independently manage and oversee the overall operation of the branch, including growth and maintenance of the investment, loans portfolio, and cash operation. This includes facilities management of the branch within the approved policies, procedures, certification standards & operating budget set for the year.
As a strong people leader and coach, you will directly or indirectly manage all branch staff, implement marketing plans for product and service promotion to Tandia’s members and analyze branch business progress producing relevant reports as required. You will also be involved in recruiting and interviewing for your team as well as supporting, coaching, mentoring and guiding staff at all levels.
Using your proven sales abilities, you will be responsible for pursuing new business opportunities for the branch and ensuring that business development and new member acquisition are top priority – while continually focusing on member retention and providing unparalleled service to our existing members. You will develop an annual Business Plan outlining activities to be followed by branch staff to ensure the business goals and objectives of the branch are met by year end including categories such as acquisition of deposits, lending, and referrals to Tandia’s Wealth Management team. .

In our community, you will be leading by example by supporting our community outreach programs such as providing warm breakfasts to students in need and participating in seasonal volunteer initiatives with Food4Kids, Heart and Stroke and our adopted schools.

We are looking for someone who:

  • Has completed a degree / diploma in the field of Business/Commerce, Finance, Economics or has equivalent work experience
  • Has a minimum of 4 years experience in credit writing and structuring of deals in a credit union or other financial institution; ideally in positions which include lending limits
  • Has a strong lending background and understands the legalities and practices involved with lending, and specifically, mortgages
  • Is an expert at financial analysis, lending and credit writing practices as well as assessing risk
  • Has a minimum of 4 years of people management experience; is a strong leader and able to motivate and build an effective team, and is experienced at managing teams and developing people
  • Has a proven track record of delivering exceptional client service and is able to identify new opportunities and solutions for clients during the credit review process
  • Has excellent communication and interpersonal skills and is able to interact with internal and external clients/customers at all levels through multiple means of communication – by phone, email and in person
  • Has the ability to work accurately with a high degree of attention to detail while performing under pressure and working toward meeting established objectives within set timeframes
  • Is proficient using Windows and very comfortable with Microsoft Office applications such as Excel, Word and Outlook
  • Is comfortable working on a full-time basis – 35.5 hours each week – and with deadline and time constraints and an understanding that this position will include some evenings and Saturdays to support the operation of the branch and that work hours could extend beyond the normal work week
  • Is aligned with Tandia’s vision and values and demonstrates a desire to be a contributing member of our team, support a positive work environment that promotes service and commitment to the credit union, quality, innovation, integrity, and respect

–This position does not require a license to sell mutual funds.

As Unique as You

We believe that financial institutions should be more accountable to the people they serve; we believe that there’s more than one way to measure success; and we believe that our profits should have a positive financial, social and environmental impact on the communities in which we live and work. Actions speak louder than words and we work hard to demonstrate our commitment each and every day.

At Tandia, we recognize that our staff and members are unique – and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history.

We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.

Tandia is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration.  Tandia is strongly committed to employment equity within its community and to recruiting a diverse workforce.  Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources.




Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

Do you…embrace change and thrive in an ever-evolving work environment? Are you a natural leader who aspires to make a positive difference each and every day? Are you a motivated self-starter with a proven track record of success in sales leadership and business development?

If so…we should talk.

We’re looking for someone who thinks strategically, who can plan for today, and can envision future opportunities that align with our long-term strategies to lead our Invermere and Radium branches. The ideal incumbent is a leader who drives for results and success and brings a leadership presence and core values that will influence, motivate and inspire our people. The Branch Manager works in both the Invermere headquarter branch and the Radium satellite branch.

With a bachelor’s degree or designation in business studies, combined with seven or more years’ financial industry experience, you’ll be well-positioned to lead your teams in a sales & service-oriented environment. Your knowledge of all facets of branch banking operations, along with excellent personal and business lending skills and the ability to create and act upon all business opportunities will ensure the continued growth and profitability of the branches. Proven leadership, communication and sales skills will allow you to work effectively with members and employees at all levels and in all departments within Kootenay Savings. Your proficiency in computer technology and your understanding of policy administration will enhance your ability to manage information and processes. Your strong understanding of change management principles and the ability to adapt to changes in the external environment and organization allows you to support and lead your teams through the rapid evolution of financial service delivery. As an active community supporter, your values align closely with ours.

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return, we offer a total rewards package that includes:

• Competitive salary and benefits
• Paid vacation, sick time, and floating holidays
• Continual training, development, and coaching
• Confidential employee and family assistance program
• Unique staff benefits on products such as bank accounts, loans & mortgages
• The opportunity to build a satisfying career in an organization that incorporates many leading strategic initiatives
• Being part of an organization that puts their community and employees first
• Being part of a talented and dedicated team who improve our members’ financial lives

You’ll be rewarded with a satisfying career in an organization that incorporates many leading-edge strategic initiatives with opportunities for supported professional growth and career advancement. If you are a team player ready to take on an exciting challenge in a progressive, employee-focused environment, we’d like to hear from you!

Surrounded by the stunning Rocky and Purcell Mountain ranges and nestled in the majestic valley of a thousand peaks, Invermere and Radium Hot Springs are in the Columbia Valley of the East Kootenays. Invermere is situated on Lake Windermere which is one of the warmest and largest lakes in the region attracting boating and swimming enthusiasts as well as fishing and outdoor skating activities. It is a hub for world-class skiing, golf, hiking, rafting, climbing, and mountain biking. Radium Hot Springs, an idyllic mountain town just 15 minutes away from Invermere, is a place for both adventure and relaxation.

For more information about the Invermere/Radium region, please visit

For more information about Kootenay Savings, please visit

To apply: Please visit the careers section of our website at to complete the application questions and submit your cover letter and resume.

Closing date: Open until filled

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

Vice President, Consumer Advisors

Permanent Full-Time 

Closes October 3

Open to any location in Saskatchewan

Annual Salary: $119,455 – $149,319


Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (

THE POSITION:  Reporting to the SVP Consumer Banking, this strategic position will oversee the business development with a focus in Southern Saskatchewan and Regina.  This position will provide leadership and direction in building a proactive sales culture and meaningful relationships with members through sales and service excellence.  How does one do this?  Glad you asked!

The VP, Consumer Advisors does the following:

  • Coach, mentor, engage, and manage staff to champion the overall principles of our MemberFirst Culture and omni-channel delivery strategy.
  • Support and lead organization initiatives to create a digitally dexterous workforce.
  • Provide behavioural feedback, encouragement, discipline and championing of the overall principles of a constructive culture that is conducive to team achievement, productivity improvement and professionalism.
  • Collaborate on strategic business issues/opportunities and take action to improve productivity and profitability.
  • Establish an Agile mindset in support of moving Innovation Credit Union forward for the betterment of the membership and to coach to and share the Agile mindset within the team.
  • Ensure the implementation of portfolio management practices that provide advisory services to members, while providing leadership that will ensure Innovation is responsive and lives up to our mission of serving our members anywhere, anytime.
  • Foster business development through service excellence and product knowledge while establishing and maintaining relationships with members, business community, professionals and suppliers. Organize, schedule and monitor service provision to ensure maximum service levels.
  • Grow sustainable business through traditional and digital member acquisition, deposit, loan, and member density growth strategies.
  • Provide operating and capital budgets and financial forecasts for your division and monitor performance in relation to budget.
  • Assist with development of sales targets and marketing plans that support the achievement of targets and plans.
  • Assess, identify, and mitigate risk as correlated to quality assurance and presented in credit requests and overall portfolio.

Why Should You Apply?

  • You want to be an ambassador of a forward-thinking, member focused organization
  • You have a post-secondary degree (Commerce, Business or a related discipline) plus 4-6 years of job-related experience, or an equivalent combination of education and experience
  • Proven high standard of verbal and written communication skills and attention to detail
  • Proven collaboration skills with the ability to build relationships with various stakeholders
  • Proven ability to manage cross functional projects and prioritize deliverables to meet deadlines
  • Knowledge and understanding of the regulatory environment that impacts the financial services industry
  • Demonstrated commitment to continual professional development

Director, Wealth & Insurance

Are you the kind of leader that can move from operational to strategic “mode” – and vice versa – quickly and confidently? Does the prospect of having a positive impact on the communities we serve in the Shuswap region align with your vision of building on an already successful career? If so, we have a lot to discuss.

We invite you to be part of a team where you can feel good about the work you do. At SASCU, we believe in fostering a supportive work environment that is the perfect blend of friendliness and professionalism. Add in a competitive compensation package and excellent benefits, along spectacular natural scenery, and it’s easy to see why we are an award-winning employer.

This is a uniquely interesting and challenging mandate for someone who enjoys switching from one business area to another – and can move with agility between our Wealth and Insurance lines of business. As the Director, Wealth & Insurance, you will provide leadership to SASCU’s subsidiaries, i.e., a multi-branch Insurance agency and a Wealth division – from recommending and implementing strategies and programs to grow the business, to ensuring that these areas achieve objectives, operate efficiently, and deliver on the SASCU Member Experience. Leveraging your senior management experience, you will also coach direct reports to achieve results, and implement SASCU’s sales and service strategy and tactics.


What you’ll do:

More specifically, as Director of Wealth & Insurance, you can expect to:

  • Proactively develop and present Wealth and Insurance strategies to the Vice President, Experience & Brand, that preserve and grow the lines of business, and work with the VP to determine sales targets and Key Accountability Areas for each division;
  • Manage and direct the overall operation of the Wealth division, and monitor Insurance branch activities, ensuring adherence to established policies, procedures and standards;
  • Work with the Branch Managers, Insurance, to identify opportunities to introduce new products and services, make recommendations to maximize business growth, build employee engagement, develop plans, and take action to identify any gaps;
  • Work to identify, negotiate and acquire insurance company contracts, and monitor volume commitments;
  • Develop and recommend operational plans, budgets, and staffing levels to ensure that the needs of SASCU are met;
  • Take a strategic approach to analyzing data to identify opportunities and risks;
  • Champion service standards, providing coaching to ensure consistent behaviours and experiences, taking ownership of Member concerns, and resolving, or supporting staff in resolving, complex and/or difficult service situations;
  • Represent Wealth and Insurance within the business community, and work within SASCU to promote these lines of business to employees and Members;
  • Establish positive, productive relationships with external stakeholders in the industries represented by the subsidiaries, across trade associations, in government and regulatory bodies, and within the broader community to ensure successful operations;
  • Role model SASCU’s organizational values and leadership competencies, and ensure strong, open channels of communication and collaboration within the subsidiaries and across SASCU departments.


What you’ll bring:

As the qualified professional we seek for the key role of Director, Wealth & Insurance, you will have the following profile:

  • Post-secondary degree, preferably an MBA, and experience in progressively more complex roles in the Wealth or Insurance field, with 7 to 10 years’ combined industry/sales experience, most recently in a senior management role.
  • Completion of a Senior Financial Planning designation (CFP, CIM) or a minimum of a Canadian Accredited Insurance Broker (CAIB), Chartered Insurance Professional (CIP), or Fraternal Insurance Counselor (FIC) designation, preferably with eligibility to act as Nominee.
  • Advanced knowledge of all insurance and wealth products, services, and regulatory requirements, including detailed understanding of revenue streams.
  • Ability to manage complexity, multiple tasks, and priorities for maximum personal and organizational success.
  • Completion of the Life Licence Qualification Program (LLQP), Certified Life Underwriter (CLU) designation, and Branch Compliance Officer Accreditation are assets.


A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm, and an insurance office in Enderby. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at


To apply:

This is an exceptional opportunity to take your career to the next level and be part of our exciting future at SASCU! If you are both community-minded and prepared to contribute to a successful and growing organization, please email a cover letter and résumé to

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Manager, Financial Services

Help Improve our Member Centricity and Grow our business!

We have an exciting opportunity for someone to oversee our 3 branches advisory services operations of the delivery system and branch channels, to improve a member’s financial wellbeing while providing a rewarding member experience.


We offer a highly competitive wage, career progression, ongoing learning and development, and an impact on our local community.  Join us on the beautiful Sunshine Coast and enjoy a relaxing lifestyle filled with recreational activities including boating, hiking, and much more, while only a short 40-minute ferry trip from Vancouver.


What You’ll Do

Under Executive Direction, the Manager Financial Services supports the development and implementation of transformational service and drives the achievement of sales and performance targets in the delivery system to support the growth and sustainability of the credit union, which enriches the members financial wellbeing.   As a member of the management team the position has shared accountability for the overall health and effectiveness of the organization and Member’s financial wellbeing


What Does the Ideal Candidate Bring?

The preferred candidate has completed a bachelor’s degree in business or a related field along with a minimum of 5 years of progressive experience in a financial industry including a minimum of 3 years in a leadership role, with a minimum of advisory sales management. You will have experience with managing direct reports, providing coaching and guidance to maintain skill levels and enhance staff growth by promoting motivation, enthusiasm, service excellence, product knowledge and professionalism. We are looking for an individual who will be adept at problem solving, decision making, establishing strong working relationships, and demonstrating excellent sales and communication skills.


About Sunshine Coast Credit Union (SCCU)

For 80 years, Sunshine Coast Credit Union and their members have been helping build a healthy, strong, vibrant Coast community. We are a full-service financial institution with assets exceeding $850 million, serving 17,600 plus members in three growing coastal communities in British Columbia. Sunshine Coast Credit Union is committed to enriching the financial well-being of our members and our community.


How to Apply
If you are interested in this exciting opportunity, please submit a current resume and cover letter in confidence to:  The posting is open until filled.  We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Manager, Contact Centre

Join the Cornerstone Crew!

Manager, Contact Centre


Be Part of Something . . . . .

Cornerstone Credit Union is seeking a highly motivated and exceptional leader that will provide operational direction for its Member Contact Centre. Reporting to the Director, Retail Banking, the successful candidate will manage the day to day operations of the Member Contact Centre, delivering a full range of member services via telephone and electronic means.

The successful individual will lead, coach, mentor, develop and motivate a team of professionals in a relationship based advisory service model that will provide exceptional member service in the delivery of a full suite of financial products and services.

This role is positioned to lead the branch’s team of Financial Services Advisors in developing new business relationships and capitalizing on opportunities to enhance relationships with existing members and clients. The successful candidate will work closely with the Director, Retail Banking to prepare budgets, set sales objectives and priorities as well as operational standards for the department.

The Manager, Contact Centre will manage all department activities to ensure compliance with sound business practice, legislation, regulations, policies and procedures.


What we are looking for . . . . .

The ideal candidate will be a team-oriented, community minded individual with post-secondary education in business plus four to six years of lending and/or management related experience or an equivalent combination of education and experience.

This individual must be comfortable making independent decisions and solving problems. Proven leadership skills and the ability to coach, establish performance standards and evaluate performance are required. Exceptional communication skills as well as a demonstrated commitment to excellence and member service are a necessity.

A commitment to continuous learning and development is an important part of being on our team as well as taking pride in caring for our external and internal members and providing top-notch member service!


What You Will Receive . . . . .

Cornerstone Credit Union is a caring and compassionate organization.

We offer a competitive total compensation package that includes a great employee benefits program, matched pension contributions along with wellness and employment perks that contribute to a positive working environment and encourages work/life balance! As Cornerstone Credit Union’s Contact Centre has extended hours including Saturday’s, the successful candidate may select to work at any of Cornerstone Credit Union’s Saskatchewan branches or initiate a flexible work arrangement that will work for both you and Cornerstone Credit Union.

We also offer an incentive program that rewards employees for outstanding individual performance!

The salary will reflect your experience and qualifications.


We Say We Care, and We Mean It . . . . .

Cornerstone Credit Union has been one of Saskatchewan’s Top Employers for 5 consecutive years. Wouldn’t you want to be a part of that!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Regional Manager

Career Opportunity

Have a background in agriculture, business, or commerce? Looking for a challenging career in a growing organization?

Biggar & District Credit Union requires a Regional Manager to build strong relationships with local producers and commercial members and provide for their lending needs.  This position reports to the VP Credit Services and is responsible for loan growth with existing and potential members, as well as the coaching, training, and performance management of two direct reports.  Required qualifications include post-secondary education in agriculture, business, or finance; lending experience is an asset but not required.

Why work here?  We offer a very competitive compensation structure, 8% matched superannuation, and comprehensive group benefits, with a Health Care Spending Allowance.  You would work with a committed team in a challenging, rewarding, and fun environment.  Our workplace offers opportunity for advancement, all-expense-paid continuing education, valuable networking in the credit union/cooperative system, and ongoing personal and professional development.

Biggar & District Credit Union is a growing, autonomous, full-service financial institution with $261 million in assets. Our organization has branches in Biggar, Landis and Perdue, and owns insurance agencies in Biggar and Landis and an accounting firm in Biggar. Located 90 km west of Saskatoon, and 90 km south of North Battleford, Biggar is a progressive, family-oriented community of approximately 2,200 citizens, offering hospital, parks, sports, arts, and two school divisions; its economy is mainly focused on agriculture.

Biggar & District Credit Union proudly supports the communities we serve, and it is our people that make this happen.  If you would like to be part of our team, please submit your resume by September 30, 2021 to:

Biggar & District Credit Union
P.O. Box 670  Biggar, SK S0K 0M0
Attention: Human Resources

We appreciate the interest of all applicants; however only those under consideration will be contacted.

Manager Retail Advisory

Manager Retail Advisory

Location: Fort St John

North Peace Savings and Credit Union, serving Northern British Columbia, is recruiting for a permanent full time Manager Retail Advisory in our Fort St John Branch.

Reporting to the Senior Manager Retail Advisory, the Manager, Retail Advisory leads and manages Financial Advisors and Member Advisors located across all branches, who are responsible for relationship building and sales of a full range of personal deposit and lending products and services, quickly and efficiently probing to uncover and assess overall needs of all members  and identify opportunities to deepen the engagement with the member.  Through managing, coaching and inspiring employees, the Manager, Retail Advisory meets team objectives by engaging in activities to achieve superior member experiences, optimal business retention, growth and productivity.

The Manager Retail Advisory will work closely with the Senior Manager, Retail Advisory as a leader who is passionate about building lasting relationships. The successful candidate will be creative, energetic, and have proven abilities business development and strong financial acumen and a strong commitment to service and clear understanding of the competitive environment in which North Peace Savings and Credit Union operates. To apply, please provide a cover letter and résumé in confidence to:

Olivia Young, Senior Manager People and Culture

North Peace Savings and Credit Union

10344-100th St

Fort St. John, BC, V1J 3Z1

Fax: 250-787-9191 or E-mail:

For a complete role description, visit:

North Peace Savings thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Business Development Manager

Job Profile:

Radius Credit Union is seeking a full time Business Development Manager to be based out of our Radville Branch.  Reporting to the Manager of Retail Operations, this position is responsible for managing the operations of a branch team in order to provide products and services to members to ensure the achievement of the organization’s goals and strategies.

In addition to managing the day-to-day operations of the assigned branches, this position will focus on business development by building long-term financial relationships with members through the delivery of deposit products and lending services to meet the members’ needs.

Responsible for  a full range of performance management including goal setting, coaching, development and evaluating performance; motivation and recognition of staff; determining staffing, scheduling and training needs.


Our successful candidate will have seven plus years of related experience and/or education in the financial industry. Ideal qualities include:

  • High-level knowledge of financial industry, trends and credit union advantages.
  • Proficient in business development and leadership.
  • Lending experience is an asset; working knowledge and understanding of the legal requirements associated with lending.
  • Wealth Management & Investment experience is an asset including working knowledge and understanding of investment services and registered products.
  • A commitment to self-development, self-motivated and able to work independently to guide a team of individuals to ensure branch activities align with the strategic corporate objectives.
  • A collaborative work style and excellent communication and interpersonal skills with a desire to share time, expertise and success with others.

The Credit Union /Organization: 

Radius Credit Union is a rural based, community focused credit union with seven (7) branches, assets over $440 million and nearly 50 employees serving 4700 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities. Employee engagement is valued and there is opportunity for growth for career-minded individuals. Our organization has branches in Avonlea, Ceylon, Ogema, Pangman, Radville, Tribune and Torquay.

The Communities:

Radville is a small valley town in southern Saskatchewan with a small river, Long Creek running through the north end of the town providing fishing and recreation to the local families. It is located only 35 minutes from the city of Weyburn; Radville is a community of close to 1000 and has both an elementary and high school in the community. A Regional Park, a 9-hole sand green golf course just west of town and great recreation facilities allows for local activities all year long, curling leagues and many hockey and baseball teams. The community also boasts a new healthcare clinic, hospital and long-term care facility.


Radius Credit Union offers a competitive compensation package including a 7% matched defined contribution pension plan administered by the Co-operative Superannuation Society, participation in a Variable Incentive Program, a full range of employee benefits including medical, dental, EAP, critical illness and life/disability insurance.

If you are interested in becoming a part of our team please submit your resume, in confidence, via email, fax, or mail to:
Radius Credit Union

PO Box 339
Ogema, SK S0C 1Y0
Attn: Michelle Leonard, HR & Marketing Coordinator
Fax: 306.459.2950

This posting will remain open until a suitable candidate is hired. We appreciate the interest of all applicants; however only those under consideration will be contacted.


Assistant Branch Manager

We are currently seeking an Assistant Branch Manager for our Prince Rupert location. The Assistant Branch Manager is a key position in the branch providing expert level knowledge while contributing to the provision of exemplary member service, engagement of employees, and managing operations within area of delegated responsibility to be efficient and effective.

 Key Accountabilities

Knowledge of Market and Particular Area of Expertise:

  • Maintains knowledge of market with regards to services, products, rates and fees.
  • Maintains knowledge of economic factors and implications for the business.
  • Maintains subject matter expertise in area of delegated responsibility.

Member Service:

  • Organizes the delivery of products and services to achieve exemplary member service.
  • Monitors the changing member needs and expectations and adapts to those needs.
  • Ensures professional image of unit to members and internal customers.
  • Continually markets the benefits of membership to non-members to grow the membership.

Employee Engagement:

  • Supports the Member Service Centre (Branch) Manager and assists in fostering a positive, respectful workplace that is motivating to staff.
  • Builds a positive capable team to meet the mandate as delegated.
  • Collaborates with staff in addressing services issues and member concerns.
  • Provides coaching to enhance employee performance. Delivers effective ongoing performance feedback for staff.

Operational Effectiveness:

  • Identifies process improvements and implements such within unit, shares best practices with other member service centres and corporate office.
  • Liaises with Corporate Office Operations department to review and improve policies and procedures related to member service delivery.
  • Ensures staff are provided with tools required to perform duties effectively.
  • Addresses day to day administrative issues on a timely basis, and facilitates resolutions of encumbrances. May be delegated tasks regarding facilities and premises.

Risk Management and Financial Health:

  • Actively monitors income and expenses and portfolio and takes action to meet established financial goals and/or advising Branch Manager of sound reasons for adjustments required.
  • Provides referrals within business unit (lending, mutual funds, deposits) and other business units, i.e. insurance, commercial services, financial advisory services.


  • Assists Branch Manager in general administrative aspects of the business unit.
  • Assists Branch Manager in fulfilling community events.
  • During absence of Branch Manager provides general supervision of the business unit and liaises with subject matter experts and Corporate Office staff in particular areas to ensure decisions made are sound and prudent given limited knowledge in areas not within the Assistant Branch Manager’s delegated area of expertise.
  • Oversees corporate training requirements for the branch.
  • Assists Branch Manager in overseeing technical support of the branch.

Minimum Qualifications


  • Secondary school diploma is required.
  • Completion of post-secondary education is an asset.
  • Completion of sales training and mutual fund course are required.
  • Completion of CUIC lending is required.
  • Completion of CUSOURCE and/or CU Training courses related to this position is an asset.


  • Previous sales and service experience is required.
  • Previous financial services and lending experience is required.
  • Previous supervisory and coaching experience is an asset.


  • Demonstrated sales skills.
  • Expert knowledge of products and services required.
  • Expert knowledge of credit risk governing and managing policies and underwriting is required if lending is the Assistant Branch Manager’s delegated area of responsibility.
  • Ability to prioritize, organize work within time constraints.
  • Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
  • Working knowledge, skills and experience in Microsoft Office.

Travel may be required.

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