Occupation Types: Branch/Regional Management

Manager, Support Services

Annual Salary: $71,635 – $98,498

 

Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

The Manager, Support Services will lead the optimization of our Support Services teams, we want our teams to provide subject matter expertise and constantly look for improvements in our processes. When you are not looking to automate tasks, you will be responsible for overseeing the day-to-day operations for our Support Optimization department. You will ensure that we provide the best possible service and support, while also managing the performance and development of your staff. You will also collaborate with other managers and stakeholders to align the support services goals with our member obsession!

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Lead your team to ensure processes are leveraging technology and optimized.
  • Model.coach.care as a leader with your team and cross-functionally
  • Execute the optimization of the Support Services area while managing the day to day.
  • Must have the ability to travel to and cover regionally as required.

Some things that would impress us:

  • Some formal education in Lean Six Sigma, Engineering or Continuous Improvement
  • Experience transforming leveraging technology such as RPA development and execution.
  • Proven communication and collaboration skills
  • Commitment to protect Innovation Credit Union and its members through the principal functions of the role.
  • A passion for learning and growth

Regional Manager Member Experience (Eastern Region)

About Stride Credit Union

Stride Credit Union is a co-operative financial institution, operating in the best interests of our members and our communities. Because we are locally owned and operated by members, servicing the needs of these members and potential members is our #1 priority.

Operating across eight communities in the Central Plains region; Neepawa, Glenella, Austin, Gladstone, MacGregor, Oakville, Plumas and Portage la Prairie we offer a comprehensive line of financial products and services for any and every kind of member. Our primary objective is to provide friendly, personalized, innovative financial services with fair pricing to our members at all times.

What’s the Opportunity?

 The Regional Manager, Member Experience is responsible for maintaining a strong member experience and consistent communications between branches in our Eastern Region. This includes the branches in Portage la Prairie and Oakville. This position ensures that the overall mission, values, and strategic plan of the Credit Union are reflected in all branch activities.

  What you’ll get to do:

  • Foster a workplace culture that is consistent with our brand behaviours, ensuring they are engrained in our daily interactions.
  • Provide leadership by reinforcing best practices, policies, procedures and exceptional member service.
  • Build member relationships through exceptional service, product knowledge and teamwork
  • Mentor and support team members; recognize and celebrate team success.
  • Act as an ambassador for Stride Credit Union by being visible in the organization and the community in support of corporate and community initiatives.
  • Lead branches in defining and developing a consistent member experience.
  • Facilitate and participate in management and branch meetings, including sharing ideas and reporting on key metrics.
  • Facilitate regular meetings with Member Service team to gather feedback to improve upon the member and employee experience.
  • Ensures consistency and communications in the branch operations.
  • Resolve complex problems or member complaints referred by staff to ensure the needs of members, staff and credit union are met.
  • Maintain thorough knowledge of, and adhere to, credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

Qualifications: 

  • University degree/diploma plus minimum of 5 years of job-related experience or an equivalent combination of education and experience
  • Knowledge of the Credit Union system and financial products and services
  • Strong leadership skills
  • Strong problem solving and decision making abilities
  • Excellent skills in partnering and coordinating with other leaders and staff

 

Why join Stride Credit Union?

We offer an engaging work environment where creativity and autonomy are valued. You will receive a significant total compensation package including a competitive salary, eligibility for variable compensation and a matched pension plan. You will also receive additional benefits, such as:

  • Extended health, dental and vision benefits
  • Flexible work options, where available
  • Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
  • Opportunities for professional development

 

If this sounds like something you are up for, we want to hear from you!  Please submit your Resume and cover letter to careers@stridecu.ca. This posting will remain open until April 4th, 2023.

Regional Branch Manager

We invite you to lead a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

The Regional Branch Manager will oversee the operation of multiple branches as well as act as the Branch Manager of our Downtown Branch. The position will provide overall branch network management and is responsible for its efficient operation, including meeting key performance indications in growth, member satisfaction, employee engagement, as well as ensuring compliance with security and risk management.

What you’ll do:

  • Manage the operation of the Downtown Branch and oversee the overall operation of other SASCU branches through Branch Managers; ensure that activities are consistent with established corporate strategic objectives, values, policies, procedures, and service standards;
  • Work with the Director, Banking to convert strategic initiatives into actions, and ensure communication and operational alignment.
  • Act as coach to direct reports to address unique situations outside of established policies and procedures; resolve or recommend course of action for escalated operational and service issues.
  • Implement and sustain initiatives at the branch level that build member relationships to enhance service and contribute to the growth of SASCU’s business.
  • Actively pursue partnerships within the communities SASCU serves for business development purposes and champion community involvement among the branch network.
  • Effectively lead employees through change with particular emphasis on change tools, processes, and collaboration with Human Resources as necessary.

What you’ll bring:

  • A degree or diploma in Business Administration.
  • Eight to ten years of financial services or credit union experience, including at least five years at the management level, or an equivalent combination of education and experience.
  • Three years of mutual funds sales experience.
  • Extensive sales and sales management experience.

You’re perfect for this role if you:

  • Demonstrate capacity to lead, coach, and motivate various teams to successfully achieve results.
  • Are an innovative thinker with proven ability to engage staff to find new solutions to move business forward.
  • Possess advanced understanding of financial services products, services, policies, and procedures.
  • Have excellent communication and interpersonal skills.
  • Knowledge or application of Lean or Agile processes is preferred.
  • Access to transportation and willingness to travel within the SASCU community is required.

 We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

 

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. In addition, SASCU stewards $235 million in client investments and serves more than 5,000 insurance customers. Learn more at www.sascu.com

 

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Manager of Operations

Are you looking for an executive opportunity that allows you to have interesting and meaningful work AND a family friendly lifestyle? Prairie Pride Credit Union is currently looking for a Manager of Operations to join our team.

 

WHAT YOU BRING:

You know how business works and understand how each of the operational areas work together to deliver the best financial solutions for our members. Your combination of post-secondary education and several years working in the financial services industry has prepared you for this opportunity. Experience as a Credit Union leader is a bonus.  As one of three senior leaders in the organization, you will provide strategic oversight and direction to the Deposit Services, Human Resources, IT, and Sales functions. This is a hands-on, executive level position that leads a team and reports directly to the General Manager.

 

ABOUT US:

We think differently at Prairie Pride Credit Union. We believe that each of our members deserves to be treated as individually as they are. Our experience tells us that there is no straight line to helping our members succeed. Because of that, everything we consider is a piece of a puzzle to complete. We work hard to find a way to yes where others say no. It allows us to stay close to our credit union roots.

 

Prairie Pride Credit Union was founded in 2001 when a collection of Credit Unions situated in the Southeastern region of Saskatchewan knew there was strength in coming together.  Our full-service branches are in the communities of Alameda, Gainsborough and Alida. Although our family friendly communities are small, there always seems to be a lot going on. The closest larger centres to Alameda are Estevan, Weyburn, and it’s a short road trip to Regina or Minot, North Dakota

 

BENEFITS OF WORKING AS A MEMBER OF OUR TEAM:

We choose to pay well because we know that good paying jobs in our community will contribute positively to and grow our community. Your total compensation includes a six-figure salary, a comprehensive group benefits plan, incentive pay and allowances.

 

HOW TO APPLY:

This is a full-time, permanent position, with head office located in Alameda, Saskatchewan.

 

Please send your resume to: gerald@reframehr.com

We thank all who apply and advise that only those selected for further consideration will be contacted.

Credit Union General Manager

We’re seeking a General Manager.

WHO WE ARE:
St. Josephs’ Credit Union is a member owned full-service financial institution with assets of $93.5 million providing service to over 3000 members located in Petit de Grat, NS.  We are a team of fourteen, driven by our Co-operative values which uniquely position us to put people and our community at the forefront of all our decisions.   Together, we accomplish great things – join us as our new General Manager!

THE ROLE:

The General Manager is responsible to provide oversight, decision making, and leadership to credit union operations.  Working collaboratively with the Board and Management Team, the incumbent is also accountable for the development and execution of long-term strategic objectives that further the credit union’s goals and enable its’ financial viability, culture, community roots and long-term sustainability.

THE IDEAL CANDIDATE IS:

A Motivational Leader.  You believe in the power of a strong team, and foster collaboration.  You inspire those around you by keeping lines of communication open, sharing a compelling vision for change, setting clear expectations and celebrating accomplishments.  Recognizing and developing strengths in others is foundational to your future focus.

Industry Savvy.  You’ve worked in a financial institution and have a keen understanding of relevant policies, procedures and legislation governing it.  You have solid experience in commercial lending, liquidity and asset/liability management and are a pro at analyzing and interpreting financial reports.

Skilled at Business Development.  You understand the value of building strong relationships and partnerships and excel at spotting opportunities for growth with results to prove it.

Community and Cooperative Minded.  Being active in the community is important to you, and having a solid understanding of the culture, and economic concerns within and around your market are key to your success. You understand the co-operative way and can demonstrate how it aligns with your own values.

Strategic.  You look beyond status quo, ask the right questions and can piece things together to see the bigger picture.  You embrace the future and its possibilities and boast a proven track record of implementing long term strategies and executing plans to drive an organization forward.

EXPERIENCE:   

As some of our community members only speak French, you must be able to converse fluently in both French and English.  In addition, you must hold a bachelor’s degree in Business or Commerce and have a minimum of 10 years increasing leadership responsibility in a financial institution, or an equivalent combination of skills and experience.

THE OFFER:

This is a full-time, permanent position offering a competitive compensation and benefits package based on internal and external market equity and commensurate with experience.

TO APPLY:

If this opportunity sounds like a fit for you, submit your application by clicking here.

Applications will close on February 26, 2023.

ABOUT OUR CREDIT UNION:

St. Joseph’s Credit Union is a financial co-operative offering all the products and services you expect from today’s financial services industry, including full access via online banking, mobile, telephone, ATM as well as in-branch.  As a credit union, we are connected to the world’s largest financial network, an international co-operative community of over 1 billion people and are one of 46 other credit unions operating in the Atlantic provinces.

We are proud of and active in our community. In 2022, through sponsorships, charity donations and participation in local events, we were able to give back approximately $30,000.

Curious about what else we do? Check out our website, facebook or instagram page.

LOCATION:

St. Joseph’s Credit Union is located in Petit de Grat, on Isle Madame, NS part of Cape Breton Island.  Petit de Grat, one of many quaint Acadian fishing villages along the coast of Isle Madame, is known for its captivating scenery and variety of vistas including coastline, coves and islands.  Petit de Grat offers outdoor enthusiasts an abundance of activities year round and its proximity to the towns of Port Hawkesbury (50 kms) and Antigonish (109 kms) and city of Sydney (128 Kms) make it a great spot to live and/or work for those wanting a quieter lifestyle.

 

Senior Director, Advisory Services

af·fin·i·ty (noun):

  1. the name on our doors
  2. a natural liking or compatibility

We want our employees to feel great coming to work so we give our talent the tools to excel. After all, an exceptional employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us is the perfect fit.

We’re seeking a highly engaged and strategic senior leader to execute our organizational goals and objectives. As Senior Director, Advisory Services of our south region (with a preferred location of Regina, Estevan, Kamsack, Davidson or Watrous), you’ll lead a team of professionals who are known for delivering exceptional service and advice that’s personal, honest and simple to our valued Affinity members so they can reach their full financial potential.

With a passion for coaching and extensive experience in sales management, your strength as a leader shapes a team who actively seeks opportunities and is fueled by fostering growth through new and long-term relationships. As a leader in a co-operative financial institution, you’ll be instrumental in developing strategic outcomes through collaboration with leaders across the organization. You’ll share our core value of putting people before profits and be guided by our vision of building a better world for everyone, every day.

Our work environment is collaborative, progressive and rewarding. You’ll be part of a team who shares your commitment, energy and passion for delivering the most exceptional member experience.

What you’ll do:

  • Lead execution toward Affinity’s sales targets and objectives for the south region through the delivery of seamless experience across all product lines and work units to deliver a remarkable member experience
  • Champion a member-centric, sales and advice culture as well as operational excellence across the region
  • Ensure consistency of workflows, performance, capacity, efficiency, cross-functional collaboration, and risk management while recommending member experience channel improvements
  • Communicate, coach and guide a team of exceptional people leaders towards the understanding and execution of organizational plans and results

 What you’ll get:

  • A competitive salary plus bonuses for your hard work
  • A total rewards package including health and dental benefits, pension and health spending account
  • Vacation time, personal days off and a paid volunteer day to help you maintain a healthy life/work balance
  • Referral bonuses when great talent you’ve scouted is hired to join our team

 What you’ve got:

  • Post-secondary diploma or degree in a related field, plus 10 years of related experience or an equivalent combination of education and experience
  • Advanced expertise in the financial services industry and leading sales and advisory practices
  • Advanced knowledge in the development, implementation, and execution of divisional strategy which incorporates leading practices and innovative developments
  • Experience creating collaborative working relationships and leading a team to achieve results in a member centric sales and advice environment

Branch Manager Trainee

The Position:

The Branch Manager Trainee is a mobile position and must be willing to relocate to Rural Alberta/East Central Communities.

The Branch Manager Trainee is to train on all aspects to become a Branch Manager. The Branch Manager Trainee shall direct and manage all branch activities in order to achieve specific goals and targets. Serve our members to the highest standards so that Vision Credit Union Ltd. can increase brand equity and reputation. Invest time and money in our personnel to ensure high retention rates, and attract qualified applicants. This position oversees that the staff performs all operational functions while conveying a feeling of trust, security and satisfaction to members and staff.

This is a full time permanent position.

For complete job posting details, please visit our website www.visioncu.ca/personal/aboutus/careers

The Person:

  • Minimum 5 years of credit granting or other financial institution lending experience.
  • Excellent critical analysis and decision making skills are essential for success in this role. In addition, excellent oral and written communication, high attention to technical detail and proven ability to work effectively in a time sensitive and team environment is necessary for this position.
  • Cooperative or Credit Union industry experience is a benefit.

Compensation:

  • Salary range $60,000 to $80,000/annually
  • Comprehensive benefits package.

 

SUBMIT RESUME AND COVER LETTER TO:

Jennifer Hormann,

Vice President of Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax 780-679-5996

 

Only those individuals invited for an interview will be contacted.

Branch Manager

The Position:

The Branch Manager shall direct and manage all branch activities in order to achieve specific goals and targets. Serve our members to the highest standards so that Vision Credit Union Ltd. can increase brand equity and reputation. Invest time and money in our organization’s personnel to ensure high retention rates, and attract qualified applicants. This position oversees that the staff performs all operational functions while conveying a feeling of trust, security and satisfaction to members and staff.

This is a full time permanent position.

For complete job posting details, please visit our website www.visioncu.ca/personal/aboutus/careers

The Person:

  • Agriculture Industry experience or 2-3 years of agricultural lending experience.
  • Minimum 5 years of credit granting or other financial institution lending experience.
  • Proven management, coaching and motivational skills including exposure to all areas of lending, banking floor and accounting.
  • Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Cooperative or Credit Union industry experience is a benefit.

Compensation:

  • Salary range $71,000 to $91,000/annually
  • Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:

Jennifer Hormann,

Vice President of Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax 780-679-5996

Only those individuals invited for an interview will be contacted.

Branch Manager

At Conexus, it’s not what we do, it’s how we do it.

Are you ready to make a move and work for a company who puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about creating a personalized experience for each member. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

The bigger picture

We’re looking for a dynamic and business-minded individual to come on board as our Branch Manager to support Moose Jaw and Central Butte branches. Your strong interpersonal skills and ability to think strategically will play an essential role in leading your branch to provide and oversee the delivery of services to meet our members’ needs.

How you’ll be spending your time

  •  Recruiting, developing, coaching, and empowering your branch leaders to ensure the team’s delivery of world-class member advice
  •  Providing your team with the knowledge and skills to meet members’ needs and positively impact their financial well-being
  •  Ensuring your branch delivers financial service solutions and alternatives that comply with both industry and operational policies and legislation

The way people describe you

You are a natural born leader with the ability to motive, engage and inspire others. Your critical thinking skills allow you to make logical and informed decisions, uncovering and addressing all emerging risks and opportunities. In addition, you are a skilled communicator, dedicated to personal growth and development.

The experience you bring

  •  Broad experience within the financial service industry
  •  Understands and knows how to find and provide needs-based solutions
  •  A proven track record of developing people and teams

What you get in return
Our team works tirelessly to ensure the financial success of each of our members. We think such dedication deserves recognition. That’s why we’re proud to offer some of the most competitive job perks of any employer around. Come, join our crew, and find out just how sweet the rewards can be:

  • Competitive compensation and benefits package
  • Industry leading work-life balance and rewards
  • Formal and informal employee development
  • Meaningful work that makes a real difference in our members’ lives

So, what do you think – does this sound like you? Do you think you’re the right fit for Conexus? If you do, and you have the qualifications outlined above, then we encourage you to apply now. If you have questions about this position, please contact Shaulen at shaulen.lang@conexus.ca. But act fast, the opportunity closes on January 20 2023.

Manager Member Service & Support

Are you a results-focused, motivated leader who thrives in providing outstanding service to your team and members?  Do you have strong organizational and prioritization skills, and can easily adapt to changing work demands?  Would you thrive in a culture focused on collaboration and team building?

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time Manager Member Service & Support opportunity available. The successful candidate will be a self-motivated, dynamic individual and will play an integral leadership role within the Herbert/Morse region. Reporting to the Vice President Retail Service & Support, this position will oversee branch operations, while also leading and developing key service and support positions. He or she will ensure that the appropriate support is delivered to the regional team, resulting in top performance and exceptional service to our members.

Responsibilities:

  • Coach, develop, mentor, and motivate direct reports
  • Play a lead role in collaborating with the regional team to develop creative and innovative approaches to achieving results
  • Ensure efficient operation of branches by coordination of regional scheduling and the management of workload between branches
  • Promote and support a relationship-based service environment
  • Provide support and assistance to the branches in areas such as cash operations and the administration of estates
  • Build relationships internally with direct reports, management, and all staff

Qualifications:

  • Proven leadership, management, and supervision at a senior level with proven results; emphasis on sales management, coaching, and performance management is an asset
  • Ability to influence others and move toward a common goal
  • Exceptional problem solving and decision-making skills, with a solution-focused team approach
  • Ability to prioritize work requirements to meet deadlines and work within time constraints
  • Build sustainable, trusting relationships with the team and members
  • Proven experience in a customer service orientated environment

Prairie Centre Credit Union provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits including relocation assistance, and a matched superannuation plan.

For additional information on this opportunity, please contact Karen McFaull, Vice President Retail Service & Support, at 306-882-5567. To apply, please submit an electronic copy of your cover letter and resume on or before December 16, 2022 to: careers@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

 

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