Closes March 24
Any Advice Centre Location
Annual Salary: $46,470 – $58,087
THE COMPANY: Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!
THE POSITION: This position is part of a centralized unit and the primary contact for all estate needs: working with deceased members executors and/or family, providing accurate and timely advice, consultation, options and completing the documentation of the member’s accounts with care, empathy and precision. How does one do this? Glad you asked!
An Estate & Trust Representative does the following:
- Provide accurate information to all parties involved in the estate, answer inquiries from staff on estates, power of attorneys, and trust situations; perform all meetings with executors and provide guidance and options
- Oversee opening estate accounts (and any changes that may occur) as well as statement and account reporting
- Maintain estate accounts, bill payments and distribution of funds once probate has been completed
- Document registered plans and estates and process centralized transactions and forms
- Ensure all appropriate documentation has been obtained for transfer of bonds, safety deposit boxes, payments of bills, and submitting insurance claims
- Spot opportunities to cross-refer to other areas of the organization
- Maintain up-to-date knowledge of regulations and legislation pertaining to registered products and loans
Why Should You Apply?
- You want to be an ambassador of a forward-thinking, member focused organization
- You have 3-5 years’ experience in dealing with estates and/or retail relationship building; achievement of a Certified Executor Advisor (CEA) designation would be an asset
- You have a solid understanding of the duties and functions of the estate process including registered tax details/estate tax slips, and administration
- You are empathetic and compassionate in handling difficult and delicate situations
- You have strong communication skills with a high comfort level in using electronic means to communicate with executors and staff
- You have experience working with Microsoft Office Suite and knowledge of Account Opening Software