This is a great opportunity to join a growing and enthusiastic team!
Create your future at SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.
As a Contact Centre Specialist, you assist our members over a variety of communication channels, providing greater service, uncovering their service needs and life events, and making the appropriate connections within the SASCU team. With no in-person contact, this position requires exceptional interpersonal skills.
What you’ll do:
- Take personal responsibility for delivery of the SASCU Member Experience and contribute to a warm and welcoming environment over telephone, electronic, and digital channels.
- Use member information to not only effectively and accurately answer member questions and concerns, but proactively make recommendations on products and services.
- Acknowledge and address member concerns and take appropriate action to resolve them.
- Respond to and process member transactions for non-cash related deposit products and services.
- Engage the member in conversation to uncover opportunities for SASCU to assist them with reaching their goals; connect the member to the appropriate person for more complex requests.
- Support networking activities to build membership base and have a positive impact on the community.
What you’ll bring:
- Secondary school diploma, plus 1-3 years of sales experience in a service-oriented environment, with at least one year in a Service Representative role with demonstrated sales success.
- Excellent communication skills including the ability to listen, hear, and convey information in a clear and welcoming manner.
- Strong problem-solving and analytical ability.
- Strong comfort level with technology and proficiency with digital systems.
- Demonstrated ability to multi-task in a fast-paced environment.
- Commitment to continuous learning and self-development.
This position provides an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.
This is a part-time, Monday to Saturday position requiring flexibility to work within the business hours of SASCU’s Contact Centre.
A bit about SASCU:
SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com
A note on COVID-19:
Additional safety precautions have been put in place to protect SASCU staff and the public. More details can be found here: sascu.com/covid-19-response. Further information will be provided later in the recruitment process.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
