Occupation Types: Member/Customer Services

Deposit Services Supervisor

Turtleford Credit Union is committed to delivering outstanding member services to our community.  We pride ourselves in cultivating a collaborative and supportive work environment where our employees can thrive and make a meaningful impact.  We are currently seeking an experience and motivated Deposit Services Supervisor to lead our Member Service Representatives (MSR).

Position Overview

The Deposit Services Supervisor is responsible for overseeing the daily operations of the deposit services team, ensuring that our members receive exceptional service and that all process are conducted efficiently and in compliance with regulations.  This role involves coaching and developing team members, managing performance, and collaborating closely with other departments to achieve organizational goals.

Key Responsibilities

  • Supervise, coach and support MSRs to ensure high quality member service and individual growth.
  • Work with team members to identify training needs, provide coaching, and support the professional growth of team members.
  • Oversee the activities of the deposit services team, ensuring smooth, efficient and compliant operations.
  • Lead by example in delivering exceptional member service, resolve complex issues, and enhance the overall member experience.
  • Ensure all deposit processes and procedures comply with legislative and regulatory requirements and are consistently applied.
  • Continuously assess and enhance deposit processes and procedures to ensure they are efficient, effective and compliant.
  • Support the promotion of credit union products and services. Encourage MSRs to identify member needs and cross-sell appropriate products.
  • Work closely with the Office Manager to ensure compliance within all areas of Anti-Money Laundering (AML) and Compliance Legislation is adhered to.

Qualifications

The ideal candidate will have 3 – 5 years of relevant experience with a solid understanding of Credit Union Deposit Services.  They possess strong leadership, communication and interpersonal skills with the ability to work collaboratively with team members and departments across the organization.

Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

RETIREMENT AND PENSION ADVISOR (CERTIFIED FINANCIAL PLANNER(R))

Join CSS Pension Plan – one of Canada’s largest and most innovative DC pension plans

CSS Pension Plan is seeking a Certified Financial Planner® (CFP®) Professional to join our Member Experience Department. This role is ideal for a financial planning professional who is passionate about retirement income strategies, pension education, and member engagement.

Grow with Us at CSS Pension Plan

Founded in 1939 and headquartered in Saskatoon, Saskatchewan, the Co-operative Superannuation Society (CSS) administers one of Canada’s oldest and largest defined contribution (DC) pension plans. With $5 billion in assets, CSS serves over 300 employers and 57,000+ members – including 9,000 retirees receiving lifetime and/or flexible pensions – across the co-operative and credit union sectors nationwide. CSS also proudly administers a defined benefit pension plan.

We’re a member-first, values-driven, and digitally evolving organization. Our national reach is matched by our local care, and our commitment to innovation is grounded in decades of trusted service.

Your Opportunity

We’re looking for a Certified Financial Planner® professional to join our Member Experience Department as a retirement and pension advisor. This role is ideal for someone who thrives in a dynamic environment, values strategic thinking, and is passionate about delivering exceptional member experiences.

As a retirement and pension advisor, you will:

  • Connect with members of all ages to help them make informed pension and retirement decisions.
  • Build and nurture long-standing relationships with participating employers to support their employees and communicate the value of CSS.
  • Mentor and guide colleagues within the Member Experience Department and across CSS.

You’ll support both employee and employer members, playing a key role in our advisory and employer services programs.

What you will do

You’ll support both employee and employer members by:

  • Lead member consultations (virtual and in-person), offering personalized, unbiased retirement income planning advice.
  • Support members using CSS tools and resources, tailored to their financial history, goals, and pension provisions.
  • Manage escalated inquiries, identify risks and trends, and recommend solutions to enhance member experience.
  • Contribute financial and pension expertise to internal initiatives, including tools, policies, and technology enhancements.
  • Develop and deliver educational content – articles, videos, presentations, and workshops.
  • Provide similar support to prospective and current employer members.
  • Travel occasionally across Canada to deliver services and build relationships.
  • Embody our “Peaks of Collaboration”: Respect, Commitment, and Communication.

What You Bring

  • Certified Financial Planner® designation in good standing.
  • 7+ years of experience in financial planning, wealth or retirement services.
  • University degree in business administration, commerce, or human resources.
  • Experience developing customized financial plans and deep knowledge of DC/DB pensions, estate planning, taxation, and wealth management.
  • Superior relationship-building and communication skills.
  • Ability to explain complex financial concepts with clarity and empathy.
  • Strong organizational and time management skills.
  • Analytical mindset with the ability to identify trends and member needs.
  • Proficiency in Microsoft Office and pension/member databases.
  • Appreciation for co-operative values and a collaborative work culture.
  • A strong desire to learn and contribute to a culture of teamwork and development.

A combination of equivalent education, training, and experience may be considered.

Why CSS?

We offer:

  • A collaborative, inclusive, and purpose-driven workplace.
  • Competitive salary and variable compensation.
  • Comprehensive benefits package.
  • Participation in the CSS Pension Plan.
  • Flexible work-life balance options.
  • Paid flex time and volunteer time.
  • Professional development and career growth opportunities.
  • The chance to make a meaningful impact on members’ lives.

This position is open to qualified individuals residing in Saskatchewan. While on-site work in Saskatoon is preferred, remote arrangements within the province will be considered for the right candidate.

How to Apply:

Send your resume and cover letter (including salary expectations) to:

CSS Pension Plan

Attn: Director, Member Experience

Email: hr@csspension.com

Competition closes: October 31, 2025

(The position may be filled sooner)

Applicant information is collected and maintained pursuant to CSS’ Privacy Policy (please see the website for more details).  Background checks will be completed on successful candidates.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

Syndication Specialist

Syndication Specialist – Cornerstone Credit Union

Are you passionate about strategic lending, thrive in collaborative environments, and want to make a meaningful impact?  If so, join our dynamic Credit Risk team at Cornerstone Credit Union!

As a Syndication Specialist, you’ll be at the forefront of structuring and distributing syndicated loans that drive growth and innovation. Collaborating closely with our Credit Risk and Finance departments-as well as external partners and credit unions-you’ll play a key role in managing a diverse credit portfolio, enhancing our market presence, and contributing to the profitability of the credit union.

What You’ll Do:

  • Provide a high level of service to internal and external partners, focusing on relationship-building and efficient delivery of syndicated lending solutions.
  • Collaborate with credit unions and sourcing partners to ensure syndicated loans and pools meet due diligence standards and align with our risk appetite.
  • Actively manage the administration and compliance of the non-administered credit portfolio, ensuring alignment with legislation, policies, and procedures.
  • Monitor and grow the syndicated loan portfolio, identifying emerging risks and recommending strategies to balance growth with risk mitigation.
  • Offer expert advice and contribute to process improvements that enhance efficiency and effectiveness across syndicated lending operations.

The ideal candidate will have a solid understanding of syndicated lending, credit risk, and financial analysis, with the ability to assess and structure complex loan transactions. Post-secondary education in finance, commerce, or business; plus 4-6 years of job-related experience, or an equivalent combination of education and experience are the minimum requirements for this position.  You’ll have a leg up if you have prior experience in a diverse commercial portfolio in a large market commercial banking environment.

You will receive competitive compensation based upon your level of experience and qualifications, great benefits, and matched pension contributions.  We also offer performance incentives and wellness and employment perks. This position considers a flexible work arrangement at any one of our branch locations.  For the right candidate, the opportunity exists for hybrid work. 

The cherry on top are the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the ninth straight year.

Choose a rewarding career at Cornerstone Credit Union.

Consumer Advisor – Filipino Community Focus

Consumer Advisor

Job Description: We’re looking for a Consumer Advisor – Filipino Community to join our team! This position is integral to the function of our organization, playing a critical role in our consumer lending team. The key responsibilities for this role include:

  • Respond to member and non-member inquiries by providing advice and guidance on the full range of financial products and services.
    • Preference will be given to those who speak Tagalog.
  • Provide an avenue of opportunity for Filipino newcomers to Canada and help our members establish and set roots in our beautiful communities.
  • Develop and maintain a deposit and loan portfolio and develop long-term relationships with members.
  • Provide individualized financial consulting services that help simplify the member’s life (including insurance services) and information to members on services and investment products offered through IFCU.
  • Recognize and act upon business development opportunities that would be beneficial to the organization and its members.
  • Utilize digital solutions to create efficiencies, simplify members’ banking needs, and enhance the member experience.
  • Ensure all deposit and loan activities are in compliance with relevant legislation, regulations, policies and procedures.
  • Must have the ability to travel and provide coverage within the region as required.
    • Innovation’s travel practice guidelines will be followed.

Qualifications:

  • Have completed some post-secondary education plus 3-5 years’ job-related experience (or an equivalent combination of education and experience).
    • Completion of the following CUIC courses would be considered as asset: Credit Union Products and Services, Credit Union System, Introduction to Financial Planning, Consumer and Residential Mortgage Lending.
  • Proven business development, sales, communication and services skills.
  • Commitment to grow IFCU business attained through demonstrated use of sales and service principles.
  • Demonstrated commitment to continuous education and personal development.
  • Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
  • Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
  • Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

About Us

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference!  Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennial. We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Community Branch Manager

Bulkley Valley Credit Union, serving over 14,500 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. 

This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community has to offer as can be seen at http://www.houston.ca.

If you want to join a dynamic management group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Chief Operating Officer and under executive direction, you will manage the overall operation of a single branch and direct the utilization of staff, equipment and facilities. Using highly developed leadership skills and behaviours, plus a sound understanding of the financial services business, you will initiate action to improve growth/development of the branch loan and deposit portfolios; increase usage of other credit union services and service channels; pursue new businesses; set short/long term branch goals /objectives and manage all branch staff directly or through subordinate supervisor(s). Through effective deployment and development of staffing resources you will foster an environment that encourages staff engagement and delivery upon an Enhanced Service Commitment to our members. You will perform the duties and requirements of Branch Compliance Officer for Anti-Money Laundering / Counter Terrorist Financing Prevention & Detection. You will be a results-oriented professional with a commitment to furthering the reputation of the credit union within the community. Through active participation in select community events, projects and initiatives, you will become established as a leader within the local community. 

The successful candidate will have a business degree or diploma and a minimum of five years of management experience in the financial industry or an equivalent combination of education and experience. This is an ideal opportunity for someone currently holding a supervisory or lending/account management position interested in gaining branch management experience.

To learn more about Bulkley Valley Credit Union, please visit our website at www.bvcu.com. We welcome applications from all interested applicants looking to further their career in a dynamic, supportive and team oriented environment.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Lending Services Supervisor

Reporting to the Manager of Lending Services, the Lending Services Supervisor is a member of the management team.  They will ensure department needs are met through leadership, supervision and auditing, while maintaining a complex lending portfolio, including agriculture and commercial files.  The incumbent has direct oversight of the Lending Administration team.  The incumbent will ensure all activities are in compliance with sound business practices, legislation, regulations, policies and procedures.

The incumbent will primarily work out of the Quill Lake Branch and will be required to travel to our Kelvington and Jansen branches.  They will also travel within and outside of our geographic trading area to meet our current and future members’ financial needs.  At Accent Credit Union, we value our members, and take pride in building strong, lasting relationships.  We love to see our members succeed both personally and professionally.  Your expertise in this area will be considered an asset.

At Accent Credit Union, we take care of our employees.  We offer a competitive compensation structure including; a generously matched Pension Contribution policy of 7-9%, paid vacation where the accrual calculation is tiered based on your years of service and paid sick leave, a variable compensation program, in addition to our company group benefit program.  In addition, our employees are entitled to participate in our Wellness Program, Volunteer Program, and to have their birthday off work, each year!

Additional perks as an employee of Accent Credit Union include, staff account benefits including preferred lending and deposit rates.  We observe Easter Monday and the National Day of Truth and Reconciliation as statutory holidays.

We would love to discuss this employment opportunity with you and invite your inquiries by phone or in person to learn more about this chance to join our Accent family!

Qualified applicants are invited to send their Cover Letter and Resume in confidence to hr@accentcu.ca by June 4, 2025 to:

Attn: Lacey Nicholls, Human Resources Administrator
Accent Credit Union
Box 520
Quill Lake, SK
S0A 3E0
306.383.1139

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Small Business Advisor

Small Business Advisor – Permanent Full-Time

 

The Small Business Advisor has expertise in credit analysis, financial advice, portfolio management and relationship management to contribute to the success of our members and the growth of our credit union.

We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members’ needs. The key responsibilities for this role include:

  • Foster strong relationships with small and medium size business and agriculture members, providing ongoing financial guidance and support
  • Work closely in a collaborative team environment with all staff to meet members’ financial needs (known and unknown)
  • Provide and cross-sell high quality financial products and services through proactive contact with the intent of increasing member wallet share
  • Analyze loan applications for data integrity, potential fraud, and creditworthiness
  • Maintain up-to-date knowledge of all credit union products and services as well as relevant policies and legislation, regularly reviewing literature and attend product update meetings and seminars/webinars
  • Utilize digital solutions to create efficiencies, simplify member’s banking needs, and enhance the member experience.
  • Must have the ability to travel to and cover regionally as required.
    • Innovation’s Travel Practice Guidelines will be followed.

Qualifications:

  • Completion of some post-secondary education (such as finance, business management, agribusiness, or a related field) and/or completion of related specialized lending courses.
  • 4+ years of relevant experience in relationship banking with knowledge and experience in small business lending, credit analysis, and loan underwriting
  • Proven business development, attention to detail, sales, and service skills
  • Demonstrated commitment to continuous learning and development
  • Are a person that values Accountability, Integrity, and Respect.
  • Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

ABOUT US

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference! Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Back to Top