Occupation Types: Operations/Back Office Admin

Lending Support Officer

Lending Support Officer

SUPPORT AN EXCEPTIONAL LENDING EXPERIENCE FOR OUR MEMBERS

Dodsland and District Credit Union is an autonomous, single-office Credit Union serving a strong rural membership base with assets of over $164 million. Located in a welcoming rural community, we offer a close-knit, family-oriented environment where relationships matter, and community values guide everyday life. We pride ourselves on delivering exceptional financial services with a personal touch, rooted in cooperative values and community commitment.

We are seeking a Lending Support Officer to provide administrative, operational, and compliance support within our lending department. This role is ideal for someone who enjoys working behind the scenes to support an exceptional member lending experience. While related experience is an asset, we are open to training the right individual who brings strong attention to detail, a willingness to learn, and a commitment to accuracy and reliability.

WHAT MAKES THIS OPPORTUNITY UNIQUE

  • Career Growth: This role is a strong entry point into the credit union system, with hands‑on learning, supportive mentorship, and exposure opportunities to build the skills needed for future lending or advisory roles.
  • Meaningful Contribution: You play a key role in keeping lending operations organized and efficient from mostly behind the scenes, helping members receive a seamless experience and ensuring loan files are maintained accurately and compliantly.
  • Community Connection: Be part of a team that cares deeply about our rural community, values relationships, and supports the financial well being of our members.
  • Supportive Environment: Join a collaborative team where everyone works together to support members and you gain experience across a variety of responsibilities.

WHAT YOU’LL DO

  • Process loan applications and related documentation and prepare, post, and verify loan entries.
  • Prepare and maintain lending reports, tracking tools, and organized filing systems.
  • Review loan documents for accuracy and compliance with policies, procedures, and legislation.
  • Prepare documentation for loan setup, advances, renewals, discharges, and security registration.
  • Track expiry dates for insurance, mortgages, licenses, and other time sensitive requirements.
  • Provide administrative support to lenders, including communication with solicitors, realtors, and external partners.
  • Issue renewal letters, track annual review dates, and monitor receipt of financial statements.
  • Monitor business accounts and lines of credit for compliance with terms and conditions.
  • Review loan reports, identify required actions, and initiate follow up or escalate as needed.
  • Monitor delinquent and overdrawn accounts and support lenders in resolving issues.
  • Conduct credit investigations, security inspections, and searches as required.
  • Provide courteous support to members, including processing payments and assisting with basic lending inquiries.
  • Identify opportunities to improve lending workflows and recommend enhancements.
  • Support team operations and demonstrate a willingness to jump in and assist with any aspect of branch operations as needed in our small team environment.
  • Participate in meetings and policy reviews and contribute to a positive team culture.

WHAT YOU BRING

  • Grade 12 diploma is required. A diverse combination of education and experience may be considered, including business, administration, finance, or other fields that support strong organizational and documentation skills.
  • Experience in lending or financial services administration, including familiarity with lending documentation, security registration, and basic credit administration, is an asset but not required.
  • Strong learning ability, accuracy, and attention to detail. On the job training and mentoring will be provided for the right candidate.
  • Ability to interpret and follow policies, procedures, and regulatory requirements.
  • Clear and courteous communication skills with members and colleagues.
  • Proficiency with office software and a willingness to learn new systems and digital tools.
  • Strong organizational skills and the ability to manage multiple priorities with care and accuracy.
  • A collaborative mindset and commitment to supporting a positive team environment, as well as the willingness to support branch operations wherever needed.
  • Candidates must be bondable.

COMPENSATION & BENEFITS

  • Competitive salary, commensurate with qualifications and experience
  • Comprehensive benefits package, including medical, dental, EAP life, and disability insurance
  • Matched pension plan (9% employer match)
  • Variable, performance-based bonus structure
  • A supportive, small-branch environment that values work-life balance
  • Professional development opportunities

HOW TO APPLY

Please submit your application, including cover letter and resume, directly to:
Trent Nienaber, General Manager
Trent.Nienaber@dodslandcreditunion.com

Application Deadline: March 3, 2026

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Credit Specialist

The Synergy Experience – what is it exactly? Just ask our employees. Their dedication to our customers (members) and each other has created an incredible place to work. We offer personalized, competitive products and services, and are proud to be a part of your local community.

We are seeking a Credit Specialist to help us continue our rich tradition of serving our community – since 1943!

What You’ll Do

As a Credit Specialist, you evaluate credit applications and adjudicate credit outside the limits of the teams responsible for lending activity across our Credit Union. You review applications for compliance to sound practice, policies, procedures, and regulations. You achieve this by reviewing lending information and analyzing financial statements and supporting information to assess credit worthiness and risk coverage of loans.

Why You Matter

Your attention to detail is key in this role. You demonstrate advanced knowledge of sound lending practices, policies, procedures, and laws governing all lending. Along with your expertise and exceptional customer service skills, you use prudent judgement and decisiveness in the analysis, approval, recommendation and decline of loans. You are also a willing coach and provide feedback on the submission and adjudication decision to team members.

Every credit decision impacts our member’s future and Synergy’s reputation. By ensuring sound lending practices, you help us maintain financial integrity while supporting growth and opportunity for those we serve.

What Success Looks Like

To Thrive in this role, you:

  • are responsive, exceedingly competent, organized, and driven to dig into a file and understand the story.
  • understand what’s critical to keep the application on track and continually adapt to changing circumstances.
  • bring a professional presence, work daily to build relationships, credibility, and the competence of those around you.

What You Bring

  • A related degree or diploma,
  • Experience in the areas of agricultural, commercial, and consumer lending and an understanding of lending requirements and compliance,
  • Excellent comprehension, communication, and interpersonal skills,
  • Solid working knowledge of MS Office,
  • Experience with customer relationship management software and loan origination systems,
  • Experience with syndications is preferred.
  • An equivalent combination of education and experience will be considered.

What do we offer?

  • Competitive salary
  • Benefits and pension (from day 1), and fabulous perks like preferred rates
  • Work/life balance
  • Investment in your professional development
  • Leadership development and mentorship programs
  • Community involvement opportunities

More details:

  • Hours: Permanent full-time, 37.5 hours weekly.
  • Salary: $70,400 – $88,000 annually
  • Location: Flexible; may work out of any of our current branch locations, with manager approval. This role is eligible for a remote hybrid option, working from a branch location and from home.
  • Travel: You may be required to travel for events, training, or other Synergy related business.

Ready to Make a Difference?

If you’re detail-oriented, decisive, and passionate about building strong financial relationships, we want to hear from you. Apply today and help us shape a stronger financial future-one decision at a time. Submit your cover letter and resume to careers@synergycu.ca by end of day January 11, 2026, referencing competition #261101 in the subject line.

A Little More About Us:

Synergy Credit Union is a people-inspired credit union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers’ (members’) trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities – for families, schools, youth groups – you name it. We are proud to serve more than 30,000 members and have reached over $2.8 billion in assets under management.

We were named one of Saskatchewan’s Top Employers for the 8th consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg and Paradise Hill.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will undergo a bonding process that includes a criminal record check and credit check.

Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

Find out more about us!  https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Effective January 1, 2026, Conexus Credit Union 2006, Cornerstone Credit Union Financial Group Limited, and Synergy Credit Union Ltd. amalgamated as Conexus Credit Union. Any reference on these sites or in any linked documents to “Synergy Credit Union Ltd.” is hereby deemed to refer to Conexus Credit Union.
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Support Services Specialist – Lending

Support Services Specialist – Lending

Job Description: We’re looking for a Support Services Specialist – Lending to join our team! This position is integral to the function of our organization, playing a critical role in our support services team. The key responsibilities for this role include:

  • Develop procedures and provide product knowledge training to support and front-line staff to ensure efficient and accurate delivery of products and services.
  • Discover issues or gaps related to processes or procedures and work with internal task forces and other Credit Unions for solutions and train to those solutions.
  • Lead internal task forces for procedure, system and process testing and cleanup projects.
  • Assist with the development of new techniques to audit information and recommendations of new controls to maximize efficiencies while still maintaining adequate internal controls.
  • Provide technical direction to support staff on complex product related issues.
  • Assist support staff in dealing with difficulties in handling products that support staff are unable to answer.
  • Utilize digital solutions to create efficiencies, simplify members’ banking needs, and enhance the member experience.

Qualifications:

  • 1+ year of related post-secondary education plus 3-5 years of related experience or equivalent education and experience.
  • Evidence of pursuit of related continuous learning (e.g., CUIC, sales training, lending training).
  • Demonstrated efficiency and accuracy skills, meeting deadlines in an ever-changing fast paced environment.
  • Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
  •  Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
  • Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

 

About Us

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference!  Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennial. We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Chief Operating Officer

Massey Henry is pleased to once again support Kindred Credit Union (“Kindred”) – this time in the recruitment for a Chief Operating Officer (“COO”). As a member-owned financial cooperative, Kindred is driven by its purpose: Cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

About Kindred

Kindred Credit Union (“Kindred”) is a member-owned financial cooperative based in Southwestern Ontario. Kindred’s values-centred approach is woven into everything the organization does, making it the one-of-a-kind choice for those who want to “Make Peace with Your Money” – peace of mind and the impact of using money as a force for good.

Kindred offers a complete range of banking, borrowing, and investing products and services through eight branches and online. Members benefit from access to over 43,000 surcharge-free ATMs through THE EXCHANGE® Network in Canada and the Allpoint Network in the US.

Kindred was founded in 1964 and is rooted in the founders’ radical vision to see mutual aid put into faithful practice. Its core values of integrity, compassion, and stewardship continue to shape the organization today.

Kindred Today

From modest beginnings, Kindred has grown to $2.6B in assets under administration and provides everyday banking services to over 29,000 members. As of December 31, 2024, Kindred is the 10th largest credit union in Ontario and the 32nd largest in Canada. As the marketplace has changed, Kindred has adapted and continues to adapt, with their foundation and values remaining strong.

Kindred approaches banking with a forward-thinking mentality, proactively investing in the future to ensure the organization is prepared to serve its growing membership and impact its growing communities.

Kindred’s Purpose

Kindred’s Purpose is cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

Shared Values

Kindred operates in accordance with a strong set of shared values that are key to what makes it a values-centered financial institution, namely:

  • Integrity means we strive to align our words and actions with our values at all times. We hold ourselves accountable to keep promises and follow through on commitments. When a mistake happens, we make it right. We strive to do the right thing in the right way for the right reasons.
  • Compassion guides how we relate to each other and our communities, when it’s easy and when it’s not. We start with empathy, grace, and a deep appreciation for the equal value of each person, while also encouraging each other’s growth. Our mutual wellbeing depends on caring for one another in community where everyone is welcome.
  • Stewardship acknowledges that all we have has been entrusted to us and we are called to be wise with the money, time, and other resources in our care. We will be a trustworthy expert our members can rely on to do what’s in their best interest and that of our credit union.

Seven Cooperative Principles

As a credit union, Kindred shares the seven cooperative principles that have been in place for more than 100 years, including:

  • Voluntary and Open Membership
  • Democratic Member Control
  • Member Economic Participation
  • Autonomy and Independence
  • Education, Training, and Information
  • Cooperation Among Cooperatives
  • Concern for Community

Please visit the International Cooperative Alliance website for more information about the Seven Cooperative Principles.

Products and Services

Kindred offers a range of financial services to interested members seeking an alternative to traditional banking institutions. Leveraging unparalleled member experience, Kindred offers the opportunity to engage in values-centered banking, and the ability to become both a member and an owner, offering its members a full suite of banking products and services, including:

  • Everyday banking – personal and business
  • Loans and mortgages
  • Wealth, investments and insurance
  • Planning and advice

Values Products

Building on a foundation of mutual aid, Kindred offers a suite of unique values products designed to enable members to support each other and to extend access to financial services across the community, including:

  • Affordable Housing GIC and Loan – Canada’s first for members to support loans for affordable housing
  • Community Inspiration GIC – for members to earn bonus interest for a church or charity of their choice
  • No/low fee accounts – for charitable and community organizations, refugees, recipients of Ontario Disability Support Program (ODSP), Registered Disability Savings Plan (RDSP), or Ontario Works
  • HomeShare Mortgage – for two or more members to pool resources together to buy a home
  • Escalator Loan – for members who struggle with access to mainstream credit options
  • Creation Care Loan – for members to purchase environmentally sustainable home upgrades
  • Crisis Care GIC and Loan – for members to support other members in financial hardship or distress
  • Partnership GIC and Loan – for member to designate funds as a loan for another member or charitable organization

Additionally, in 2016, Kindred became the first financial institution in Canada to have all their GICs validated as Socially Responsible Investments (SRI), and the credit union continues to implement a rigorous review process to ensure their members’ money is invested in ways that fit their values to build a more economically, socially, and environmentally sustainable world.

Governance Structure

Kindred’s leadership consists of three groups: the Board of Directors, the Senior Leadership Team, and the Council of Members. These teams work closely together to ensure the continuing success and sound governance of the credit union.

  • The Board of Directors establishes Kindred’s strategic direction, monitors the overall strength and financial performance of the organization, assesses the satisfaction of members, and ensures the credit union continues to be an engaging employer.
  • The Senior Leadership Team provides strategic oversight and direction, developing and managing strategies necessary to attain the credit union’s goals and objectives.
  • The Council of Members works closely with the Governance Committee of the Board, ensuring integrity in the recruitment of Directors to serve on the Board on behalf of the Membership.

Community Engagement

Kindred’s purpose is lived out through its members and in community with the congregations and charitable organizations that they support financially and volunteer with. Kindred strives to make a positive impact in the communities they serve by pledging to tangible impacts, including monetary contributions, programs, and events, in three key focus areas:

  • Housing: Building partnerships to advance the availability of safe and affordable housing.
  • Hunger: Engaging with different partners to improve access to healthy food and contribute to the development of a sustainable food system.
  • Mental Health: Partnering to help support mental well-being for employees, families, and communities.

Kindred gave more than $650,000 in charitable giving on behalf of its members in 2024.

The Kindred Charitable Fund Committee approved more than $160,000 in grants for 2025, and more than $1.6 million since 1999. More than 200 groups have benefited from these grants, which have impacted people and communities across Ontario.

 

The Opportunity

The Chief Operating Officer (“COO”) leads the development of Kindred Credit Union’s (“Kindred”) strategy and implementation of the purpose, short-term objectives and long-term strategy.

The COO provides leadership and oversight of business lines (Business Banking, Retail Banking – including Wealth and Insurance), products and pricing, sales and distribution, business development, partnership strategies, business agility and delivery. In addition, they will lead all related administrative and support functions, branch and business line operations, and drive innovation through effective management of process improvement, digitization, and automation to improve operational efficiency.

The COO is responsible for the ownership of advice and planning, leading large-scale transformation across the organization to deliver differentiated, values-centered, purpose-driven member experiences. They oversee business agility, ensuring best practices in product development, and the delivery of new products and services.

Collaborating with senior leadership, the COO develops and implements strategies that drive sustainable growth. They lead efforts to expand Kindred’s membership base, revenue opportunities, and regional presence, while reinforcing the organization’s commitment to social purpose.

Key Responsibilities

Strategic Leadership and Implementation

  • Lead the implementation of Kindred’s purpose and strategic objectives, ensuring alignment with long-term goals and short-term targets.
  • Develop and implement strategies that drive business growth, expand the membership base, and explore alternative revenue channels.

Business and Financial Oversight

  • Own the P&L for business lines: Business Banking, and Retail Banking – including Wealth and Insurance.
  • Oversee product development, pricing strategies, and sales and distribution to drive revenue growth and market competitiveness.
  • Drive accountability for results by setting clear sales targets and monitoring performance.

Operations and Process Optimization

  • Lead branch operations, contact center, administration, and support teams to ensure seamless service delivery.
  • Oversee the digitization and automation of operational process to maximize efficiency.
  • Establish performance metrics to drive accountability for operational outcomes, ensuring teams meet Objectives and Key Results (OKRs) and deliver exceptional member experiences.

Member Experience and Service Excellence

  • Oversee creation and implementation of plans to enhance member service, engagement, and loyalty.
  • Lead advice and planning initiatives, leveraging research, data, technology and innovation to improve the member experience.

Innovation and Business Agility

  • Encourage and enable innovation by implementing agile practices in product development and the delivery of new products and services.
  • Drive operational excellence by leveraging digital transformation, process improvements, and innovative technologies to enhance overall effectiveness and efficiency.

Growth and Partnerships

  • Develop internal capabilities and external partnerships to support business expansion.
  • Identify and implement strategies that drive sustainable growth and increase revenue opportunities.

Areas of Accountability

  • Advice and planning
  • Business banking (Agriculture, Faith and Community Organizations, Commercial)
  • Retail banking (includes Personal Wealth and Insurance)
  • Contact centre
  • Branch operations
  • Support and related administrative teams
  • Product development, sales and distribution
  • Strategy development and delivery
  • Business agility and innovation

 

The Individual

Bringing 15+ years of relevant experience, the Chief Operating Officer (“COO”) is a seasoned operations executive with a proven track record in managing multiple business lines, overseeing P&L, and driving sustainable growth. The COO brings experience in leading large-scale organizational transformations and driving continuous innovation and exceptional member experiences, with extensive expertise in product and pricing strategy, business development, and partnership strategies.

The COO brings a background in optimizing operations through digitization, automation, and process improvements, with a deep understanding of sales and distribution leadership, and technical proficiency spanning financial analytics, Customer Relationship Management (CRM) platforms, cloud infrastructure, and agile methodologies.

Key Qualifications

Key Skills and Experience

  • P&L / Business Line Management – Proven leadership in managing multiple business lines, ensuring profitability and sustainable growth.
  • Advice and Planning – Leadership in reshaping advisory services, integrating innovation, and improving member engagement through values-centred advice.
  • Operational Efficiency and Digitization – Expertise in process optimization, automation, and leveraging technology to enhance productivity and streamline operations.
  • Product and Pricing Strategy – Expertise in developing competitive products and pricing models to enhance market positioning and drive revenue.
  • Business Development – Experience in identifying growth opportunities and establishing strategic partnerships.
  • Sales and Distribution Leadership – Strong background in sales strategy, channel distribution, and expanding market reach.

Technical Skills

  • Digital and Automation – Experience in the responsible implementation of AI, process automation, and data-driven decision-making to improve operational efficiency.
  • Agile and Lean Methodologies – Experience in agile operating models, product development cycles, and continuous improvement frameworks.
  • Financial Analytics and P&L Management – Proficiency in financial modeling, forecasting, business case development and performance tracking to ensure business profitability.
  • CRM and Customer Engagement Technologies – Knowledge of CRM platforms to enhance sales, service delivery, and member engagement.
  • Cloud and IT Infrastructure – Familiarity with cloud-based solutions and IT systems to support digital initiatives.
  • Change Management and Transformation Leadership – Expertise in leading large-scale organizational transformations, fostering innovation, and driving cultural change.

Education

  • Degree in business, finance, or a related field.
  • MBA or other graduate degree is preferred.
  • Certification in Lean or Agile methodology is considered an asset.

Manager, Risk & Administraion

MANAGER, Risk & administration

Title                Manager, Risk & Administration

Department    Finance & Administration

Reports to      Chief Executive Officer Office

Salary             $85,500-$100,588 annually

SUMMARY

Under direction from the Chief Executive Officer (CEO), the role of the Manager, Risk & Administration is to oversee the centralized administration and retail credit risk programs for Lake View Credit Union.

The Manager, Risk & Administration ensures overall execution of the centralized administration and compliance program, including the deposit and loan administration, fraud, anti-money laundering, privacy, accounts payable and clearing, and product and procedure maintenance functions. This role also ensures oversight of the retail credit risk program, including delegated lending authority, post review, adjudication parameters, and collections.

KEY RESPONSIBILITIES

  • Design and ensure execution of risk-based audits of deposit and loan transactions, activities, and accounts. Make recommendations for improvement of identified deficiencies/gaps resulting from audits and work closely with control owners to develop and implement solutions.
  • Responsible for the development, application and maintenance of policies and procedures related to AML and Privacy, incorporating industry best practices and ensuring compliance with all AML and Privacy regulatory requirements
  • Designated Privacy Officer and Chief Anti-Money Laundering Officer
  • Ensure various banking system reports (i.e., EM Supervisor reports to ensure overrides are conducted within delegated limits) are monitored as appropriate.
  • Responsible for the development, application and maintenance of a proactive fraud loss prevention program, policies and procedures, incorporating industry best practices and ensuring compliance with all regulatory requirements and industry codes
  • Contributing member of the Executive Credit Committee
  • Oversees the risk adjudication parameters and allowance for impaired loans. Adjust and refine retail loan parameters and provide approval within defined limits or escalate to credit committee.
  • Completes post review of retail credit files, make recommendations for improvement of identified deficiencies/gaps resulting from audits and work closely with retail lending team to develop and implement solutions
  • Maintains the retail credit procedures and recommends updates to the Investment and Lending Policy, prepares periodic reporting on credit activity and portfolio characteristics, and oversees collection activities
  • Leads Administrative Associate in providing payments management and reconciliation, clearing, accounts payable, and general accounting support
  • Supports completion of risk-based assessment of all new products/services and risk mitigation strategies.
  • Contribute to the development of the annual internal audit plan and execution of the internal audit program
  • Prepare quarterly AML, Privacy and Fraud Reports and other compliance-related reporting as requested
  • Responsible for development, application, and maintenance of efficient internal procedures to facilitate compliance with FATCA, CRS, and CASL regulations
  • Ensure reconciliation of registered products, and that all annual tax slips and filing requirements are met.
  • Responsible for research, writing, implementation, and evidenced compliance of branch procedures. This would incorporate any and all procedures required in the branch environment and would reflect all compliance requirements and best practices.
  • Responsible for execution of the annual compliance training program, and conducts additional training sessions with staff on products, services, procedures, and the banking system as required to promote efficiency, compliance and risk mitigation.
  • As requested, assist with matters related to compliance with current and emerging BCFSA guidelines and regulations
  • Ensure completion of all non-finance related credit union system or regulatory reporting (ie. CCUA self-assessment, Statistic Canada questionnaires, CCUA National Data Gathering, various compliance certificates or reports)
  • Assist with ongoing maintenance, updates, and version management for key branch systems

LEADERSHIP & STAFF DEVELOPMENT:

  • Manage, lead and provide direction to the Administrative Associate, Loans Administrators, Member Services Associates, Delinquency Officer and Risk and Compliance Specialist
  • Establish performance standards, evaluate and manage performance of staff through conducting staff appraisals, regular employee coaching sessions and if necessary, progressive discipline.
  • Take a leadership role in creating an environment of continuous improvement by sharing best practices to all staff.
  • Adhere to service standards as they pertain to the position
  • Enthusiastically participate in various internal committees, community involvement and image building of the Credit Union.
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum 5 years’ experience in a supervisory/management function in a financial institution (preferably a credit union)
  • Diploma or degree from recognized post-secondary institute or equivalent
  • Professional certification or experience in project management
  • Proficiency in DNA banking system and Lodestar is necessary.
  • Experience in both commercial and retail banking.
  • Proficient in AML, Terrorist Financing, Privacy and FATCA legislation and the enforcement thereof.
  • Strong proficiency in Microsoft 365 applications

Consideration will be given to an equivalent combination of education and experience.

REQUIRED KNOWLEDGE SKILL AND ABILITIES

  • Excellent verbal, written and presentation skills, including an ability to facilitate and provide training
  • In-depth knowledge of regulatory guidelines and industry best practices for financial institutions and the enforcement therein.
  • High level of integrity, confidentiality, and accountability
  • Strong work ethic and positive team attitude
  • Demonstrated ability to quickly grasp new concepts
  • Excellent analytical, problem solving and innovative thinking skills
  • Strong attention to detail with the ability to plan, organize, prioritize, and execute
  • Ability to work well and build relationships with various stakeholders to discover barriers and challenges, influence and achieve positive results
  • Sound judgement and ability to respond appropriately in pressure situations
  • Proven ability to provide accurate reporting of the Credit Union’s status with internal and external stakeholders.
  • Proficient in continuous improvement processes for policies and procedures to achieve the highest service levels.
  • Extensive knowledge of financial products and services.

People Development Coordinator

Temporary Full-time (until January 31, 2026)

Open to any Innovation Advice Centre Location in Saskatchewan
Innovation Federal Credit Union – Find Branch (innovationcu.ca)

Apply by January 29

Annual Salary: $47,646 – $65,513

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

Reporting to the Manager, Talent & Recruitment, this position provides support to People Division (PD) team members and employees and addresses employee questions/inquiries related to PD practices, procedures and programs. The PD Coordinator will also provide assistance within the coordination of development programs, recruitment, and onboarding activities. This person will be very strong in Process Improvement and Reporting skills with demonstrated expertise in Microsoft. This is a temporary role which can allow for an opportunity to be introduced to the expectations of our PD team.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach.
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Provide support to PD team members and employees, address employee questions/inquiries related to PD practices, procedures and programs.
  • Play a critical role in enhancing the onboarding experience for new and transitioning staff.
  • Administer the recruitment process including job offers, background checks and fidelity bonding, proper onboarding and other related documentation.
  • Be accountable for process improvement and automation using Microsoft tools such as PowerBI and PowerApps; collaborate with the PD team to create efficiencies for internal processes.
  • Maintain a variety of records related to HR activities, provide reporting and commentary on a monthly, quarterly and ad hoc basis.
  • Maintain the security of personnel records in accordance with guidelines set by Revenue Canada, ensuring confidentiality of employee files by following security procedures.

Some things that would impress us:

  • 1-3 years of related experience in human resources, administration, coordination and/or member service.
  • A strong understanding of the Microsoft environment (inc. PowerBI), implementing workflows, and file management.
  • Implementation of process improvements, automations and integrating AI into day-to-day activities.
  • You have strong attention to detail and time management skills to support a fast-moving team.
  • You have demonstrated, in past positions, your ability to be proactive and anticipate potential issues or needs before they happen.
  • Ability to prioritize tasks, manage your time effectively, and meet deadlines.
  • Excellent member service skills to provide support to employees and managers.

 

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people.  We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Operations Support Coordinator

WE’RE HIRING!
Operations Support Coordinator
Full‐Time Term

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well‐being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

About The Role

As Operations Support Coordinator you will provide a high level of administrative support to the Operations Department and assist with managing the front desk. You are a motivated, energetic individual who demonstrates a high level of service and support. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional and efficient. This full‐time term opportunity is based out of Head Office in Saskatoon, Saskatchewan, which is located on First Nations land.

Here’s what you’ll be doing:

• Assist the Operations Support team with day‐to‐day administrative activities
• Provide high quality customer support
• Monitor and maintain inventory levels
• Complete mail merges for client notifications
• Other general administrative tasks

About You:
• Office Administration Certificate
• (2) years of customer service experience (banking is preferred)
• Proven experience as an administrative assistant also preferred
• Able to meet deadlines and manage multiple tasks
• Proficiency in MS Office 365
• Working knowledge of Adobe Acrobat
• Customer‐oriented attitude
• Excellent communication skills

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will close on July 23, 2024.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Corporate Operations Manager

About Us

Prairie Pride Credit Union (PPCU) is a leading financial institution dedicated to providing exceptional service and financial solutions to our members.  We pride ourselves on our community-focused approach and are committed to providing the best financial advice to our members and the communities we serve.

Position Overview

We are seeking a dynamic and experience Corporate Operations Manager to join our senior leadership team.  This role is critical in ensuring the efficient and effective operations of our credit union.  The ideal candidate will have a strong background in overall operational management, deposit services, compliance, excellent leadership skills and a passion for driving organizational success.

Primary Purpose

Reporting to the General Manager and as a member of the credit union’s senior leadership team, this position participates in the development of corporate strategies and provides strategic and operational leadership in the areas of Deposit Services, Human Resources, Technology and Marketing. The position is responsible for the adherence to profitability and risk acceptance standards, compliance with sound business practice, applicable regulations, legislation, bylaws, policies and procedures.

Key Responsibilities

  • Manage the overall credit union’s deposit services portfolio and ensure deposit activities are following sound business practices, legislation, regulations and policies and procedures.
  • Oversee the development and maintenance of policies and procedures as it relates to member service, anti-money laundering, fraud and deposit products and services.
  • Develop and implement Human Resources programs to maintain and enhance a positive work environment and ensure the credit union fulfills its responsibility as an employer.
  • Work closely with third party technology providers to ensure the technology is meeting the credit unions needs.
  • Oversee the implementation and evaluation of annual and long-term credit union marketing plan.
  • Lead and oversee a variety of projects aimed at enhancing the member experience and operational capabilities.
  • Ensure compliance with all regulatory requirements and industry standards.

Qualifications

  • Post secondary education in Business Administration, Finance, or a related field.
  • Minimum of 5-7 years of experience at a management level, preferably within the financial service sector.
  • Strong understanding of credit union operations is preferred.
  • Proven leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities and projects in a fast-paced environment.

We offer a comprehensive total rewards package, including group benefits, pension contributions and professional development opportunities for career growth.

This is an excellent opportunity for a community-minded individual to be a part of successful and thriving organization.

If you are interested in this position, please submit your cover letter and resume to Laurie Smith at creditunioncareers@outlook.com.

We thank all applicants; however, only those who are short-listed will be contacted.

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