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Manager Technology Change Enablement

Manager Technology Change Enablement

Permanent Full-Time

Open to Any Location in Canada except Quebec
(Ability to work remotely from your home office)

Closes February 12th
Annual Salary: $99,210 – 136,414


Innovation Credit Union has a bold ambition. In addition to being Canadas newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

Reporting to the VP IT Operations; this position is responsible for the effective implementation, execution and continuous improvement of robust Change Enablement and Problem Management Programs. This person will work closely with peers that lead application management, enterprise architecture, business intelligence, application/platform teams and security, as well as business leaders. They must be a protector of change enablement to ensure risks are minimized. The person in this position has an expert understanding of Technology Change Enablement, Problem Management, Major Incident Outage Management and Availability Management, while ensuring that IFCU is meeting industry best practices and regulatory expectations with regards to Change and Problem Management.

Must have strong Microsoft Background and experience.

What will you do?

  • Collaborate effectively with technology teams and the business, providing constructive challenge when necessary.
  • Support business goals through Change Enablement by maintaining an Idea to Operations Flow to ensure proper engagement with centralized Technology Change Enablement for change approvals.
  • Create, manage, and continuously improve a Major Incident Outage practice to quickly identify, respond to, and resolve major incident IT outages with high impact on members.
  • Leverage deep technical expertise to evaluate, approve/deny/defer, schedule, communicate, and successfully implement Requests for Changes (RFC).
  • Ensure that Problems are appropriately raised for prioritization within distributed platform, product, or system teams, and communicate MIOs to stakeholders, including Business Continuity.
  • Ensure accurate outage reporting to inform Problem Management and Availability reporting.
  • Complete post-outage reviews and raise Problems or RFCs as needed.
  • Conduct training exercises to prepare support teams for MIO situations.
  • Control costly re-work and inefficiencies by applying Change Enablement principles.
  • Assess risk when making decisions and recommendations, ensuring compliance with all regulatory requirements.
  • Ensure technology changes are evaluated, approved, scheduled, and implemented to mitigate unauthorized or undocumented changes.
  • Maintain documentation and provide reporting to leadership and auditors as requested.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

Some things that would impress us:

  • University degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
  • Extensive experience in designing, implementing, and troubleshooting enterprise technology.
  • Experience working in a mature technology change management environment.
  • Experience in root cause analysis and problem management.
  • Advanced ITIL Service Transition designations are required.
  • Experience in post-implementation reviews and outage retrospectives.
  • Experience in an agile product management environment.
  • Experience in a federally regulated environment is an asset.
  • Experience in COBIT and OSFI B-13 is an asset.

Interested?

Click the ‘Apply now’ button!

Innovation Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.   In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people.  We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Branch Manager

Synergy Credit Union is dedicated to providing outstanding service and value to our members, with a focus on fostering financial wellness and community well-being. As a trusted financial institution, we’re proud to support our members with a wide range of financial products and services. We’re seeking an experienced Branch Manager to lead our Lloydminster Branch to success.

Reporting to the VP, Community Banking, the Branch Manager will be responsible for overseeing the daily operations and ensuring the delivery of exceptional member service. You will lead a team of dedicated professionals, guiding them to achieve individual and collective performance goals while fostering a culture of service excellence. In this role, you will also be responsible for contributing to the growth and success of Synergy Credit Union through business development, relationship management, and operational leadership.

As we grow and continue to meet the evolving needs of our members, we’re looking for someone who is passionate about delivering exceptional service, fostering a collaborative environment, and driving operational excellence. Join Synergy Credit Union and help us make a positive impact on the lives of our members!

Key Responsibilities

Leadership and Team Development:

  • Lead, mentor, and motivate branch staff to achieve performance goals and maintain high employee engagement.
  • Oversee performance management, development opportunities, and coaching to help team members succeed.
  • Build and maintain a positive and collaborative branch culture.

Business Development and Relationship Management:

  • Drive business growth through effective sales and service strategies.
  • Promote products and services to members, identifying opportunities to meet their financial needs and enhance the member experience.
  • Build relationships within the community and with referral sources to strengthen Synergy’s presence and grow the business.

Community Engagement:

  • Represent Synergy Credit Union in the community by fostering relationships with local organizations and groups.
  • Lead or participate in community events and initiatives that align with Synergy’s corporate social responsibility goals.

Operational and Risk Management:

  • Manage day-to-day branch operations with a focus on efficiency, service quality, and risk management.
  • Ensure adherence to credit policies and procedures, including loan evaluations, collections, and audits.
  • Monitor branch operations regularly to identify areas for improvement and implement corrective actions when necessary.

Qualifications

  • 4 – 6 years of related leadership experience in retail banking or financial services.
  • Post-secondary degree or diploma in business or a related field.
  • Prior leadership or supervisory experience is required.
  • Strong understanding of financial products, services, and risk management processes.
  • Mutual Fund Accreditation or successful completion of accreditation within 3 months of hire is required.
  • Branch Compliance designation, CFP or PFP designation, and credit union-specific courses (such as CUIC 210) is an asset.

What do we offer?

  • A rewarding leadership position with opportunities for professional growth and development.
  • Competitive compensation package, benefits and pension.
  • Preferred rates on our products and services
  • A supportive and dynamic team environment.
  • The chance to make a meaningful impact in your community.

If you are an experienced leader with a passion for delivering exceptional member service and fostering a positive work culture, we encourage you to apply. Submit your cover letter and resume to careers@synergycu.ca, by the end of day on February 9, 2025, referencing competition #251501 in the subject line.

More details

  • Hours: Permanent full-time. 37.5 hours weekly, Monday to Friday and includes a Saturday rotation.
  • Flexibility to work outside various hours is required for travel, events, and meetings.
  • Salary: $121,000 – $151,000 per annum

A little more about us

Synergy Credit Union is a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers (members) trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities – for families, schools, youth groups – you name it. We are proud to serve more than 27,000 members and have reached over $2.5 billion in assets.

We were named one of Saskatchewan’s Top Employers for the 7th consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg and Paradise Hill.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

Find out more about us!  https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Branch Manager

Synergy Credit Union is dedicated to providing outstanding service and value to our members, with a focus on fostering financial wellness and community well-being. As a trusted financial institution, we’re proud to support our members with a wide range of financial products and services. We’re seeking an inspiring Branch Manager to lead our Neilburg and Marsden locations to success.

Reporting to the Regional Manager, Business Development, the Branch Manager will be responsible for overseeing the daily operations and ensuring the delivery of exceptional member service. You will lead a team of dedicated professionals, guiding them to achieve individual and collective performance goals while fostering a culture of service excellence. In this role, you will also be responsible for contributing to the growth and success of Synergy Credit Union through business development, relationship management, and operational leadership.

As we grow and continue to meet the evolving needs of our members, we’re looking for someone who is passionate about delivering exceptional service, fostering a collaborative environment, and driving operational excellence. Join Synergy Credit Union and help us make a positive impact on the lives of our members!

 

Key Responsibilities

Leadership and Team Development:

  • Lead, mentor, and motivate branch staff to achieve performance goals and maintain high employee engagement.
  • Oversee performance management, development opportunities, and coaching to help team members succeed.
  • Build and maintain a positive and collaborative branch culture.

Business Development and Relationship Management:

  • Drive business growth through effective sales and service strategies.
  • Promote products and services to members, identifying opportunities to meet their financial needs and enhance the member experience.
  • Build relationships within the community and with referral sources to strengthen Synergy’s presence and grow the business.

Community Engagement:

  • Represent Synergy Credit Union in the community by fostering relationships with local organizations and groups.
  • Lead or participate in community events and initiatives that align with Synergy’s corporate social responsibility goals.

Operational and Risk Management:

  • Manage day-to-day branch operations with a focus on efficiency, service quality, and risk management.
  • Ensure adherence to credit policies and procedures, including loan evaluations, collections, and audits.
  • Monitor branch operations regularly to identify areas for improvement and implement corrective actions when necessary.

 

Qualifications

  • 4 – 6 years of related leadership experience in retail banking or financial services.
  • Post-secondary degree or diploma in business or a related field, or an equivalent combination of education and experience.
  • Prior leadership or supervisory experience is preferred.
  • Strong understanding of financial products, services, and risk management processes.
  • Mutual Fund Accreditation or successful completion of accreditation within 3 months of hire is required.
  • Branch Compliance designation, CFP or PFP designation, and credit union-specific courses (such as CUIC 210) is an asset.

 

What do we offer?

  • A rewarding leadership position with opportunities for professional growth and development.
  • Competitive compensation package, benefits and pension.
  • Preferred rates on our products and services.
  • A supportive and dynamic team environment.
  • The chance to make a meaningful impact in your community.

 

If you don’t identify perfectly with the list above but are interested, we encourage you to apply. Submit your cover letter and resume to careers@synergycu.ca, by end of day on February 9, 2025, referencing competition #251602 in the subject line.

 

More details

  • Status: Permanent, Full-time
  • Hours of Work:5 hours weekly. This position is expected to work with a high degree of flexibility in hours of work and travel.
  • Location: This position is responsible for two rural branches. Regular travel to Marsden Branch is required to ensure key responsibilities are met for both.
  • Salary: $89,000 – 111,300 per annum

 

A little more about us

Synergy Credit Union is a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers (members) trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities – for families, schools, youth groups – you name it. We are proud to serve more than 27,000 members and have reached over $2.5 billion in assets.

We were named one of Saskatchewan’s Top Employers for the 7th consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg and Paradise Hill.

 

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

 

Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

 

Find out more about us!  https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Member Experience Specialist

Member Experience Specialist (with a focus on lifetime pensions)

About us

Here’s your chance to build your career and let your expertise shine with the CSS Pension Plan, one of the oldest and largest multi-employer, multi-jurisdictional defined contribution pension plans in Canada. Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in Saskatoon, Saskatchewan, provides its membership with pension, investment and retirement services. With $5 billion in assets, CSS Pension Plan serves 300 employers and 57,000 current and past co-operative and credit union employees across Canada, including over 9,000 retirees. In addition to administering the CSS Pension Plan, CSS supports and serves our co-operative industry by providing defined benefit pension plan investment and administrative services, pension and retirement income planning services, and expertise in these areas.

About the role

We are in search of a technically inclined, motivated, and conscientious individual to join our team as a Member Experience Specialist. The successful candidate will primarily focus on the senior administration of defined benefit and defined contribution pension plans. This role will involve supporting the full lifecycle of a pension plan member, particularly those who are or will soon be receiving retirement income pension and benefits from our programs.

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside the box, and can pivot between competing priorities and complex matters. You will bring to the team a strong sense of quality member service, a belief in empowering others, and an understanding of the value of the co-operative system. The successful candidate will develop a strong understanding of our pension benefit provisions, policies, and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration,” which represent the values of “Respect, Commitment, and Communication.” This supportive environment ensures that every team member feels valued and part of a community.

Key Responsibilities

You will care for our members’ journeys by:

  • Supporting retiring members by onboarding them into retirement income products (e.g., lifetime monthly pensions, variable benefit pensions, and defined benefit pensions) and supporting the membership through their retirement years in understanding their pension income.
  • Supporting the overall membership in the administration of their pension and retirement inquiries and submissions.
  • As the dedicated liaison between our defined benefit stakeholders, CSS and the membership, your role is crucial in ensuring that our members’ needs are met and their concerns are addressed, making you an integral part of our organization.
  • Showing responsibility for the team and culture.

Skills and Abilities

You will bring your best you to the office, supported by:

  • Excellent pension administration skills, with knowledge and experience in lifetime, variable, and defined benefit pensions.
  • Excellent customer service and communication skills, including communicating complex information in a straightforward manner.
  • Superior organization, administrative, and problem-solving skills.
  • Advanced computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, and the ability to generate and analyze reports and information.
  • Must be flexible and manage high work volumes and conflicting priorities to meet deadlines.
  • Self-directed but recognizes the importance of relationship-building within the team and across the organization.

Qualifications

You will have education and experience to back you up:

  • A post-secondary degree in business administration, commerce, or finance, and
  • Five years or more experience with financial transactions or pension or benefits administration, focusing on customer service and financial analysis.

If not already completed, the completion of the Pension Plan Administration Certificate (PPAC) program will be required within 18 months from the hire date.

A combination of equivalent education, training, and experience may be considered. Possession of a Pension Plan Administration Certificate is considered an asset.

To Apply

 

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan

Attn: Supervisor, Member Experience

Email: hr@csspension.com

Competition closes: January 31, 2025

(The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, flexible work arrangements, a competitive salary, a pension (CSS Pension Plan), and a benefits package.  This position may qualify as an on-site, hybrid, or remote opportunity.

Applicant information is collected and maintained under CSS’ Privacy Policy (please see website for more details).  Background checks will be completed on successful candidates.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

Accountant

Accountant

(Reports to Director, Finance)

Purpose of Position:

At ABCU Credit Union Ltd. (ABCU) our culture is based on our passion to be financial professionals dedicated to doing what is right for our credit union and our members. We embrace employee strengths and strive to empower employees to make the right decisions quickly and accurately every day. Our team members are provided with the tools to deliver a meaningful member experience in an environment that values and supports their contributions.

 

This role is a full-time position located in the Beaumont branch. The accountant supports the Finance department by performing various moderately complex, timely and accurate tasks. This includes processing accounts payable (AP), bank and other reconciliations and acting as backup to the finance team. The accountant actively contributes to the accuracy and production of ABCU’s financial statements through the regular completion of reconciliations and investigation of any variances identified. Additionally, this role is responsible for reconciling the banking system (DNA) to the general ledger (FAS). The accountant acts as backup and assists with the External Audit preparation. This role provides an excellent opportunity to expand your skills set within a finance team.

Job Duties:

  • Responsible for the timely processing of accounts payable – invoice entry and payments and prepare accounting entries for automatic billing.
  • Manage the internal accounting inbox.
  • Manage daily reporting – FX Exchange, etc. and ensure internal accounts are balanced daily and rectify any inconsistencies.
  • Draft/Dormant Draft account, Lawyers and Trust and Wellness account reconciliations.
  • Daily Completion of the Cash in CUC reconciliation.
  • Assistance for Treasury functions
  • Complete timely reconciliations and working papers. Ensure all month-end working papers are completed on time and accurately.
  • Post-month-end adjusting entries include prepaids, capital assets, FX etc.
  • Assist in preparation of monthly and quarterly financial statements and reporting
  • Maintain confidentiality within all levels of the organization.
  • Provide support and backup to the finance team
  • Support the year-end audit function
  • Support the year-end close function
  • Other duties as assigned.

Qualifications:

  • Minimum of 2-3 years’ experience in an accounting role (educational equivalencies would be considered).
  • Ability to work with a high level of accuracy, attention to detail and problem-solving.
  • Ability to learn quickly and be a self-starter.
  • Proficient use of Microsoft Office Suite (Excel, Outlook, Word).
  • Interest in pursuing CPA designation is considered an asset.

Internal/External Contacts:

  • Incumbent will have contact with all employees of ABCU.
  • Incumbent will have contact with other credit unions, banks, trust companies and other industry related businesses, including government and regulatory bodies.

Interested candidates please provide a cover letter, salary expectations and resume to:

Human Resources

Corporate@abcu.ca

ABCU thanks all applicants for their interest; however, only those selected for an interview will be contacted.

 

President and Chief Executive Officer

THE ORGANIZATION:   COASTAL COMMUNITY CREDIT UNION
Providing services for over 70 years, Coastal Community Credit Union (CCCU) is the largest Vancouver Island-based financial services cooperative and among the 24 largest credit unions in Canada when measured by asset size. With $3.3 billion in balance sheet assets plus $1.0 billion in wealth assets under management, CCCU operates a network of 24 full-service locations and one centralized contact centre with extended service hours. CCCU provides personal, business and commercial banking services, complemented by its wholly-owned subsidiary Coastal Community Financial Management Inc., which provides wealth management services through its Coastal Community Private Wealth Group division, and its 50% equity interest in an organization that that owns two subsidiaries offering personal and commercial insurance solutions. The Coastal Community family of companies serves Vancouver Island and the Gulf Islands, from Victoria to Port Hardy offering a full range of services in retail banking, regional business services, insurance, wealth management, trust and estates.

Since 1946, the satisfaction and happiness of their members and clients have been paramount. “That’s why we’ve grown to be the largest financial services organization based on Vancouver Island, the Gulf Islands, and Discovery Islands.” They’re passionate about building stronger relationships to improve financial health, enrich people’s lives and build healthier communities. They offer caring and helpful service integrated across their business lines to meet their member’s financial and protection needs. CCCU is committed to helping build healthier communities through a variety donations, sponsorships, scholarships, and fundraising efforts.

Vision:
CCCU will be leaders in building relationships that improve financial health, enrich people’s lives, and build healthier communities.

Purpose:
Member/Client Experience
CCCU will be the leaders in building strong relationships, by being more helpful and caring, and improving financial health.

Employee Experience
CCCU will be the leaders in creating an environment where they say great things, do great things, and where they want to stay.

Community Experience
CCCU will be the leaders in making a visible and meaningful difference in building healthier communities. Their communities are their home.

Values:
Accountability, Cooperation, Excellence, Innovation, Integrity, Responsiveness, Social Responsibility.

With a progressive, collaborative, and empowered employment culture, CCCU is proud to be a certified Great Place to Work® and on the Best Workplaces in British Columbia list for several years.

To learn more, please visit Coastal Community Credit Union’s website.

THE OPPORTUNITY:   PRESIDENT AND CHIEF EXECUTIVE OFFICER
Reporting to the Board of Directors, the President and Chief Executive Officer (CEO) is based at CCCU’s head office in Nanaimo and will provide strategic leadership and operational direction to the Credit Union and its related subsidiaries. The CCCU Board of Directors is seeking a passionate leader who will inspire the organization and lead it through any potential economic challenges on the horizon.

More specifically, the CEO will ensure that:

  • The organization’s strategic plan aligns with our mission, vision, and values;
  • Strategic goals and objectives are implemented;
  • Relationships with key stakeholders are built and maintained;
  • Strategic linkages and partnerships are developed and maintained; and
  • That performance measurements, management controls and critical success factors are developed for business discipline.

Key Accountabilities
Board Relations:

  • Provide regular updates to the Board on operational and financial performance of the credit union and its subsidiaries;
  • Inform the Board of activities which may significantly affect the organization, and refer promptly to the Chair any matters which may require Board action;
  • Prepare and present strategic positions to the Board for approval; and
  • Consult with the relevant committees on any potential or planned changes to the composition of the Management Executive personnel for CCCU or the subsidiary organizations.

Communications:

  • Communicate, clarify, and interpret the organization’s vision, mission, values, and success factors with all constituencies including the Board, executive management, staff, members, and the community;
  • Serve as an ambassador for the organization and promote the organization within and outside the region through a corporate social responsibility strategy.

Corporate Culture:

  • Create a corporate culture that positively influences employees, members, and clients through the consistent behavioral application of our corporate values.

Enterprise Risk Management (ERM):

  • Ensure the principles of good governance and sound business practices that apply to operational risk are implemented and monitored;
  • Provide the Board with appropriate reports that will enable the Board to ensure the Credit Union has ongoing and effective risk management processes and whether the Credit Union is in control;
  • Provide the Board with timely, relevant, and accurate reports on the management of significant risks.

Financial Management:

  • Ensure the integrity and viability of the organization’s finances, annual budgets, and financial audits;
  • Ensure systems and processes are implemented to comply with regulations governing the industry and all statutory requirements for reporting and meeting capital and liquidity requirements are met and action is immediately taken to correct any non-conforming situations.

Operations:

  • Execute, lead, and monitor the organization’s operating plan and budget to implement the strategic objectives and support the strategic plans of the organization;
  • Establish and implement systems to monitor organizational performance against goals and objectives and ensure performance is continuously reviewed for improvement.

Human Resources:

  • Proactively engage in succession planning by developing processes and arrangements for the Board to follow in the event of unplanned or planned vacancies for the CEO and Executive Management positions;
  • Promote a culture of employee development to encourage career progression within the credit union with a view to having internal candidates for all leadership positions;
  • Assess the performance of all direct reports on an annual basis;
  • Working with the board-established compensation philosophy to ensure compensation plans are competitive and motivating;
  • Develop and maintain an effective organizational structure;
  • Develop, maintain, and monitor standards of business conduct and ethical behaviour for senior management and other personnel;
  • Lead in the ongoing development of a positive operating culture throughout the organization that promotes innovation and unsurpassed member/ client service.

Professional Development:

  • Remain aware of evolving practices in Canadian credit union system to ensure that CCCU stays competitive within the industry;
  • Engage in professional development activities that broadens business knowledge or enhances management skills.

Competencies and Personal Characteristics
Communicates Effectively: Consistently, and in a timely manner, prepares and presents strategic positions to the Board for engagement and approval; collaboratively develops communication processes, clarifies the direction and empowers direct reports to systematically disseminate information to employees and members in a timely manner.
Lead Self and Lead Effectively: Demonstrates effective situational leadership; consistently leads in the ongoing development of a positive learning culture throughout the organization that promotes learning, innovation and focuses on member/client service; seeks feedback from all levels.
Support Others to be Leaders: Strong advocate for development of senior executive team and all levels of leadership; provides visible growth opportunities to other; promotes through words and actions, investment and attention; proactively develops future leaders and leadership capacity at all levels. Removes barriers to open doors for employees both internally and externally.
Know our Business, Recognize Opportunities: Invests for long-term growth while seeking ways to consistently pay “dividends”; uses judgment to take advantage of opportunities.
Make a Meaningful Difference in our Communities: Defines what’s meaningful and focuses on those priorities; gets involved in the most beneficial events; establishes an effective presence; gets team involved in community; uses experiences and values to strategically and beneficially affect communities; ensures funding decisions are aligned to the strategic goals; fosters appropriate decision-making at the local level.
Continuously Learn and Share Knowledge: Establishes systems to support ongoing learning at an organizational level and encourages a commitment towards ongoing learning in others; personally models continuous learning; is open to, and accepts, feedback, adjusting behaviour when appropriate; demonstrates adaptability and resilience both internally and externally; shares newly acquired knowledge with others as appropriate.
Build Helpful Relationships: Develops strong productive relationships with members and community stakeholders to broaden economic impact and influence beyond the reach of the credit union itself; is personally sought out within credit union system, professional organizations, geographic location and within CCCU’s business communities.
Build Teams and Manage Conflict: Supports and encourages staff to learn positively from successes and mistakes; aware of own judgments and biases; addresses the underlying causes of conflict rather than dealing only with the symptoms; proactively takes accountability for team performance and takes ownership for mistakes; recognizes need for improvement and takes corrective action.
Think Creatively and Strategically to Develop Solutions: Recognizes and rewards critical thinking to identify risks and mitigation strategies; decisions are made with rigorous evidence-based processes; consistently demonstrates agile thinking; asks “what if?” questions and looks at big picture; brainstorms pre/during/post decisions.
Fosters a culture of innovation while limiting risk to the organization: Cultivates innovation while managing risk and rewarding creativity “Encourages acceptance of failures creating culture of learning”.
Collaboration: Seeks out and develops opportunities to collaborate with other credit unions, cooperatives and other organizations in a way that advances the interests of CCCU and the broader cooperative movement.
Cooperation and Networking: Is approachable and comfortable when representing Coastal; works across organizations sharing information, leveraging others’ ideas and suggestions, coordinating and bringing resources together, and finding common ground to get the best outcomes that will benefit members and communities; selects beneficial networking events to attend and identifies ways to participate for optimum Coastal Community exposure.

COMPENSATION:
Coastal Community Credit Union has adopted a compensation policy of paying its CEO a salary that is roughly the average salary of CEOs of similar sized credit unions. As a result, a competitive compensation package will be provided including an attractive base salary in a range above $400,000, a variable compensation plan, and excellent benefits. Further details will be discussed in a personal interview.

To apply, please visit our website.

FOR MORE INFORMATION, PLEASE CONTACT:
Nick Lay or Greg Longster
LEADERS INTERNATIONAL EXECUTIVE SEARCH
#880—609 Granville Street
Vancouver, BC V7Y 1G5
Phone: (604) 688-8422
Email: vancouver@leadersinternational.com

People Development Coordinator

Temporary Full-time (until January 31, 2026)

Open to any Innovation Advice Centre Location in Saskatchewan
Innovation Federal Credit Union – Find Branch (innovationcu.ca)

Apply by January 29

Annual Salary: $47,646 – $65,513

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

Reporting to the Manager, Talent & Recruitment, this position provides support to People Division (PD) team members and employees and addresses employee questions/inquiries related to PD practices, procedures and programs. The PD Coordinator will also provide assistance within the coordination of development programs, recruitment, and onboarding activities. This person will be very strong in Process Improvement and Reporting skills with demonstrated expertise in Microsoft. This is a temporary role which can allow for an opportunity to be introduced to the expectations of our PD team.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach.
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Provide support to PD team members and employees, address employee questions/inquiries related to PD practices, procedures and programs.
  • Play a critical role in enhancing the onboarding experience for new and transitioning staff.
  • Administer the recruitment process including job offers, background checks and fidelity bonding, proper onboarding and other related documentation.
  • Be accountable for process improvement and automation using Microsoft tools such as PowerBI and PowerApps; collaborate with the PD team to create efficiencies for internal processes.
  • Maintain a variety of records related to HR activities, provide reporting and commentary on a monthly, quarterly and ad hoc basis.
  • Maintain the security of personnel records in accordance with guidelines set by Revenue Canada, ensuring confidentiality of employee files by following security procedures.

Some things that would impress us:

  • 1-3 years of related experience in human resources, administration, coordination and/or member service.
  • A strong understanding of the Microsoft environment (inc. PowerBI), implementing workflows, and file management.
  • Implementation of process improvements, automations and integrating AI into day-to-day activities.
  • You have strong attention to detail and time management skills to support a fast-moving team.
  • You have demonstrated, in past positions, your ability to be proactive and anticipate potential issues or needs before they happen.
  • Ability to prioritize tasks, manage your time effectively, and meet deadlines.
  • Excellent member service skills to provide support to employees and managers.

 

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people.  We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Vice President Internal Audit

Vice President, Internal Audit

Location: Primary work location is our head office in Peterborough, Ontario. A hybrid working model is supported. This role includes regular travel to our branch locations (Muskoka to the Kawarthas, and from Cobourg to Cornwall)

Reporting functionally to the Board of Directors Audit & Risk Committee and administratively to the CEO. The Vice President (VP), Internal Audit will lead a small team of auditors. Overseeing the internal audit activities to provide an evaluation of management’s design and implementation of internal controls, governance framework and assess the effectiveness of the credit union’s activities, processes, policies and procedures across all business, operations and activities including other oversight functions.

The VP, Internal Audit develops strategic and tactical audit plans and goals, manages, and directs audit engagements performed by the Internal Audit department; oversees and conducts audits to evaluate internal controls, make recommendations regarding control deficiencies, and identify areas of risks and opportunity for profit improvement and/or cost control. This position prepares and presents audit reports to the Board Audit & Risk Committee and Executive Leadership Team.

Primary Functions:

  • Develop risk-based audit plan in written form; in line with the size, complexity, operations, and risk profile of the credit union, and prioritize audits based on the risk assessment.
  • Review, amend and update the risk-based audit plan in response to any material changes in the credit union’s activities, risk profile, operations, systems, and internal controls.
  • Evaluate the systems of internal controls established to ensure compliance with policies, procedures, laws, and regulations, which could have a significant impact on the credit union’s operations.
  • Maintain a small team of audit staff to collectively possess, and maintain sufficient knowledge, skills, professional designation, and other competencies needed to effectively perform the internal audit activities.
  • Evaluate business operations, governance processes and activities to ascertain whether results are consistent with established objectives and goals and whether the operations, governance processes and activities are being conducted as planned and in line with the organization’s polices, procedure and applicable laws and regulations.
  • Evaluate the effectiveness of the organization’s risk management processes and effectiveness of other oversight functions.
  • Direct the activities of the internal audit staff to ensure assigned duties are completed, proper records are maintained, and disputes are resolved.
  • Evaluate the quality of performance of external auditors and the degree of coordination with internal audit.
  • Perform consulting and advisory services related to governance, risk management and control as appropriate.
  • Report, on a periodic basis, to the Board Audit & Risk Committee and the Executive Leadership Team on the internal audit function’s mandate, authority, roles and responsibility and performance relative to its internal audit plan.
  • Assist in the investigation of significant suspected fraudulent activities within Credit Union’s operation as requested by the Chair Board Audit & Risk Committee, or CEO.
  • Develop relevant internal audit policies and internal audit manual to monitor internal audit activities and audit reports.
  • Develop department budget, including resources requirement and submit to the CEO and the Board Audit & Risk Committee for approval.
  • Report significant risk exposures and control issues, including fraud risks, governance issues and other matters needed or requested by the Board Audit & Risk Committee or CEO.
  • Confirm to the Board Audit & Risk Committee, at least annually, the organizational independence of the internal audit activity.
  • Develop a follow-up process for monitoring and reporting on open management action plans to Executive Leadership Team and Board Audit & Risk Committee on quarterly basis.
  • Develop internal audit quality assurance program in line with the size, and operation of the internal audit department.
  • Prepare and provide Executive Leadership Team and the Audit & Risk Committee with internal audit reports on findings and provide recommendations on areas for improvement in business processes and internal controls to prevent/minimize future risk.

Qualifications Required:

  • Professional designation CPA or CIA is required.
  • A minimum of ten years of progressive internal audit experience with at least five years at the senior executive level managing high performance internal audit team.
  • Proven ability to lead and manage a comprehensive, dynamic, and proactive program of independent internal auditing, consulting, and training in risk identification, assessment, and control.
  • Proven ability to design a comprehensive risk-based audit plan that identifies and assesses key processes and procedures across a complex enterprise with multiple missions and many internal and external stakeholders.
  • Demonstrate a strong understanding of internal control with a thorough working knowledge of the concepts embodied in the Institute of Internal Auditors (IIA) International Professional Practices Framework.
  • Have outstanding written and oral communication skills coupled with the ability to assess the practicality and applicability of recommended solutions to problems encountered.
  • Be able to identify and hire skilled professional staff and to develop skills and expertise in staff such that they can assume expanded responsibilities.

Other:

  • Travel within the province and to branches will be required.

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!

Manager, Deposit Operations

Manager, Deposit Operations – Any Branch location

Closes Monday January 20th, 2025 at 4:00 pm

Do you have a passion for helping people succeed and achieve their goals? If this is you, Cornerstone Credit Union is looking for a highly motivated and exceptional leader to coach, mentor and develop a team of financial professionals to success.

As the Manager, Deposit Operations you will be responsible to oversee and direct the delivery of a full suite of member, deposit and electronic services and ensure compliance with all applicable legislation, regulations, policies and procedures. This role aims to reduce operational risk by effectively communicating relevant issues and solutions to all stakeholders. You will ensure an exceptional member experience by efficiently managing administrative tasks, leading projects, and driving efficiency initiatives, while also contributing to the strategic and operational goals of the credit union.

As Manager, Deposit Operations, you will coach, mentor, develop and motivate a team of Team Leads, Deposit Operations Administrators, and Banking System Application Specialists to meet and exceed member needs while supporting the credit union to achieve goals within all strategic priority areas. You will manage and provide technical direction for the deposit, clearing, and banking system functions within the organization while holding the team accountable to supporting our MemberFirst delivery model and Service Standards.

Post-secondary education in Business or a related discipline with 6 to 8 years of experience including formal leadership is the minimum requirement for this position. Working knowledge of clearing systems, trust registered plan administration, banking system, Automated Teller Machines, investment related products, credit union or other financial institution regulatory requirements, and legislative guidelines are considered advantageous for someone entering this role. You must be comfortable in establishing and evaluating performance standards, making independent decisions and coaching others to solve problems. You will possess strong leadership and interpersonal skills, foster open communication, value opinions and ideas of others and place value on the effect of strong time management, a commitment to excellence and putting our Members First! Cornerstone Credit Union places a strong emphasis on creating a coaching culture, and with this position you will be offered plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks. The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the eighth straight year.

Choose a rewarding career at Cornerstone Credit Union.

 

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