Manager, Business Intelligence

Position: Manager, Business Intelligence

Location: Any Stride Location with Hybrid Work Possibilities

Posting Number: 2024-02

What’s the Opportunity?

Are you ready to lead the charge in transforming raw data into strategic insights? Join the Transformation team as the Manager, Business Intelligence, where you’ll be at the forefront of collecting, storing, and analyzing business data, shaping the trajectory of our strategic plan.

As a key stakeholder and trailblazer, you’ll spearhead the development of our data warehouse and oversee the team responsible for Stride’s system capabilities. You will perform highly complex projects that fuse data management and business intelligence. Your role is not just about crunching numbers; it’s about influencing Stride’s success by identifying and recommending powerful insights gleaned from cutting-edge analysis.

What you’ll get to do:

Business Intelligence & Systems Oversight

Design and develop Stride’s enterprise data warehouse and oversee its ongoing maintenance and enhancements
Support good data governance by interpreting data output and ensure the cleanliness, accuracy, consistency, and appropriateness of data
Collaborate with all areas of business to develop, enhance, and automate ongoing reports and dashboards
Synthesize results of data analyses, develop business cases and make final recommendations based on the full spectrum of internal/external considerations.
Oversee the administration and coordination of all banking and electronic platforms
Analyze system capabilities to bring new, creative solutions

Support, maintain, and implement business applications that drive Stride’s digital member experience
Utilize knowledge to provide proactive, value-added suggestions and advice to support continuous improvement, improve efficiencies and support high performance

Organizational & Team Leadership

Identify the appropriate tools and resources needed to effectively operate a business intelligence department
Plan, organize and direct the efforts of the Business Intelligence and Operations teams to ensure objectives and deliverables are met as planned

Support the Board, leaders, team, and members on digital transformation and towards a data-driven organization

Support credit union departments with business intelligence and data, and provide proactive advice regarding what is possible

What you’ll bring to us:

A degree in business or information systems plus 4-6 years in a related field, or equivalent education and experience
Proficiency with current and relevant technologies related to data and business intelligence
Ability to conduct needs assessments, identify problems, develop solutions, and take appropriate course of action
Ability to make sound business decisions and build work processes
Excellent communication and analytical skills
Ability to develop and build relationships using collaboration and support
Well-developed people management and coaching skills

Why join Stride Credit Union?

We offer an engaging work environment where creativity and autonomy are valued. You will receive a strong compensation package including a competitive salary, eligibility for bonuses and a matched pension plan. You will also receive additional benefits, such as:

Extended health, dental and vision benefits
Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
Opportunities for professional development and career growth
Flexible work options, where available

If this sounds like something you are up for, we want to hear from you! Applications will be accepted up to and including Friday, February 2^nd, 2024, however the position will remain open until filled. Please submit your application and/or any questions you may have to careers@stridecu.ca

Regional Manager Member Experience (Eastern Region)

About Stride Credit Union

Stride Credit Union is a co-operative financial institution, operating in the best interests of our members and our communities. Because we are locally owned and operated by members, servicing the needs of these members and potential members is our #1 priority.

Operating across eight communities in the Central Plains region; Neepawa, Glenella, Austin, Gladstone, MacGregor, Oakville, Plumas and Portage la Prairie we offer a comprehensive line of financial products and services for any and every kind of member. Our primary objective is to provide friendly, personalized, innovative financial services with fair pricing to our members at all times.

What’s the Opportunity?

The Regional Manager, Member Experience is responsible for maintaining a strong member experience and consistent communications between branches in our Eastern Region. This includes the branches in Portage la Prairie and Oakville. This position ensures that the overall mission, values, and strategic plan of the Credit Union are reflected in all branch activities.

What you’ll get to do:

Foster a workplace culture that is consistent with our brand behaviours, ensuring they are engrained in our daily interactions.
Provide leadership by reinforcing best practices, policies, procedures and exceptional member service.
Build member relationships through exceptional service, product knowledge and teamwork
Mentor and support team members; recognize and celebrate team success.
Act as an ambassador for Stride Credit Union by being visible in the organization and the community in support of corporate and community initiatives.
Lead branches in defining and developing a consistent member experience.
Facilitate and participate in management and branch meetings, including sharing ideas and reporting on key metrics.
Facilitate regular meetings with Member Service team to gather feedback to improve upon the member and employee experience.
Ensures consistency and communications in the branch operations.
Resolve complex problems or member complaints referred by staff to ensure the needs of members, staff and credit union are met.
Maintain thorough knowledge of, and adhere to, credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

Qualifications:

University degree/diploma plus minimum of 5 years of job-related experience or an equivalent combination of education and experience
Knowledge of the Credit Union system and financial products and services
Strong leadership skills
Strong problem solving and decision making abilities
Excellent skills in partnering and coordinating with other leaders and staff

Why join Stride Credit Union?

Extended health, dental and vision benefits
Flexible work options, where available
Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
Opportunities for professional development

If this sounds like something you are up for, we want to hear from you! Please submit your Resume and cover letter to careers@stridecu.ca. This posting will remain open until April 4^th, 2023.

Manager, Enterprise Risk Management

Position: Manager, Enterprise Risk Management (ERM)

What’s the Opportunity?

The Manager, ERM will develop and manage a framework to identify, assess, mitigate, and monitor business risks across the organization. This position will manage, monitor, and maintain the overall ERM framework and reporting through the application of effective risk identification methods along with oversight and coordination of mitigation strategies throughout the credit union.

The Manager, ERM will be responsible for ensuring Stride’s operations and procedures comply with legal regulations and internal policies. Duties will include evaluating all current and new compliance regulations, reviewing credit union processes, and assisting with implementation of changes, if required. This position is a resource for compliance and fraud issues that arise at the credit union including facilitating assistance from outside resources for more complex compliance matters.

What you’ll get to do:

Establish and maintain a detailed ERM program using internal and external resources
Develop a framework to properly identify all risks to the organization, assess exposure, develop, and implement mitigation procedures with monitoring and follow-up established
Ensure the organization acts according to the Risk Appetite Statement
Develop a reporting process and scorecard of key performance indicators to monitor and audit compliance
Implement risk mitigation strategies and procedures along with effective and timely reporting standards for executive leadership
Review all Credit Union contracts to ensure risk is controlled
Work with all levels of management throughout the Credit Union to ensure and enhance the security of member information
Oversee the internal risk audit process and regularly review internal auditors.
Ensure compliance related policies (such as AML, FINTRAC, etc) are created, updated and complied with throughout the organization
Perform periodic audits/reviews on policy, procedures, and regulations
Oversee all fraud programs for the organization
Utilize fraud management programs to full capabilities and work with partners to keep apprised of new fraud threats and ways to mitigate risk

Qualifications:

7 years of ERM/Compliance, Management or Audit experience in financial services
Bachelor’s Degree in Business, Accounting/Audit or related area or equivalent experience. Postgraduate qualification and professional risk qualification will be an added advantage.
BSA/AML Program knowledge or experience
Specific Studies in the areas of Risk Management Designation with continuing education requirements, Anti-Money Laundering Compliance and Privacy Officer training
Knowledge of Credit Union internal audit cycles, control systems, policies and operational procedures, statutory requirements and the Credit Union Act.
Reporting, analytical problem solving and decision making abilities
Leadership skills
Strong skills in partnering and coordinating with other leaders and staff

Why join Stride Credit Union?

Extended medical, dental and vision benefits at 100% coverage
Flexible work options, where available
Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
Opportunities for professional development

If this sounds like something you are up for, we want to hear from you! Please submit your Resume and cover letter to careers@stridecu.ca. This posting will remain open until filled.

Vice President, Brand and Marketing

Position: Vice President, Brand & Marketing

What’s the Opportunity?

The Vice President, Brand and Marketing reports directly to the CEO, and is responsible for leading the strategic development and implementation of Stride’s brand image and marketing plans. Through quality design, this role ensures Stride is reflected positively and consistently across all mediums, sales channels, social media platforms and internal communications.

This role is responsible for conceiving, developing, and designing creative materials that drive and elevate Stride’s brand awareness. The Vice President, Brand & Marketing collaborates with other business lines to understand goals and develop marketing plans for the promotion of products and services.

What you’ll get to do:

• Develop and establish brand strategies across all platforms and delivery channels
• Align brand campaigns and plans, both internal and external, towards company strategic goals and brand promise
• Manage the design and production of marketing materials for social media, website, advertisements, or other audio-visual platforms
• Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting objectives accordingly
• Plan and implement campaigns and brand experiences, from concept through execution
• Coordinate the development of marketing budgets and policies and identify shortand long-term marketing objectives
• Own the annual marketing plan and budget, setting current and long-term goals
• Coordinate market research activities and reporting to identify trends, opportunities, risks, and member satisfaction
• Evaluate marketing initiatives through proactive metrics to ensure they meet changing market and competitive conditions
• Research and recommend opportunities for new products, services, and offerings, and coordinate the related development and implementation activities
• Oversee the management and maximization of the website, mobile app and social media channels to attract and retain Stride members
• Work with a network of advertising and media professionals, contractors, and agents in carrying out marketing strategy and initiatives
• Complete segmentation activities to identify areas for target marketing

Qualifications:

• Post Secondary marketing, business or communications degree or diploma
• 7+ years of progressive marketing and communications experience
• Previous experience leading a team of creative professionals
• A portfolio that confirms creative style, top tier writing and editorial skills, and a proven ability to leverage traditional and online channels to influence consumer behaviour
• Demonstrated knowledge of market trends, lines of business and range of products and services offered by the Credit Union and its competitors
• Sound leadership, staff management and teambuilding skills
• Strong communication, organizational skills
• Demonstrated ability to manage employees including contractors and vendors
• Ability to navigate ambiguity and manage competing priorities

Why join Stride Credit Union?

We offer an engaging work environment where creativity and autonomy are valued. You will receive a significant total compensation package including a competitive salary, eligibility for variable compensation and a matched pension plan. You will also receive additional benefits, such as:
• Extended health, dental and vision benefits
• Flexible work options, where available
• Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
• Opportunities for professional development

If this sounds like something you are up for, we want to hear from you! Please submit your Resume and cover letter to careers@stridecu.ca. This posting will remain open until filled.

VP, People and Culture

Position: Vice President, People and Culture

Stride Credit Union is a co-operative financial institution, operating in the best interests of our members and our communities. Because we are locally owned and operated by members servicing the needs of these members and potential members is our #1 priority.

Operating in nine branches across eight communities in the Central Plains region; Neepawa, Glenella, Austin, Gladstone, MacGregor, Oakville, Plumas and Portage la Prairie we offer a comprehensive line of financial products and services for any and every kind of member. Our primary objective is to provide friendly, personalized, innovative financial services with fair pricing to our members at all times.

What’s the Opportunity?

The Vice President, People and Culture reports directly to the CEO, and is responsible for leading the organizational development that supports the growth of both employees and the Credit Union by instilling and supporting a strong employee development and engagement culture.

They develop and implement the Credit Union’s people strategy and develop, source and implement the appropriate systems and learning programs in support of the strategy and culture. Additionally, this position leads the development and implementation of HR strategy, HR policies, practices and programs for employment, recruitment, compensation, benefits, employee development and employee profitability. They define and collect key performance metrics and data.

The VP, People and Culture ensures compliance with labour laws and regulations and acts as the key point of contact with government and other regulatory agencies. They actively participate at the senior management level and board level in the development and implementation of long-term strategic plans.

What you’ll get to do:
Leadership and Organizational Development

• Design, develop and implement initiatives that promote organizational effectiveness
• Monitor and evaluate the effectiveness of organizational initiatives
• Contribute to improvements in the organization’s structures and work processes
• Align organizational development programs with business strategies
• Develop and implement measurement systems and tools to enhance job performance
• Facilitate organizational change through training and development support
• Act as a resource for leaders and employees with questions on the performance management, coaching and career development
• Lead by example; aligns own behaviour with the organization’s vision and values
• Provide project leadership to major training initiatives, including the assembling and leadership of project teams
• Develop internal communication strategies that foster awareness, education, and engagement, and that reinforce the corporate brand

Employee Development
• Conduct organizational needs assessments to establish programming in conjunction with annual planning and budgets
• Design, develop and deliver programs based on generally accepted principles of adult learning, or recommend the selection of external training consultants as needed
• Provide coaching and post training support to ensure successful transfer of learning to the workplace
• Develop and implement measurement tools and processes ensuring participant and organizational feedback is documented and evaluated
• Identify and address learning gaps and develop strategies for correcting these gaps
• Assist employees in identifying career paths, establishing learning plans and activities required for achieving personal success and continued professional development
• Ensure arrangements are made for training schedules, facilities, trainers, participants, equipment and course materials
• Actively network with others in the credit union system and outside of the system to build relationships, gain new skills and improve brand recognition
Strategic Human Resources
• Ensure all Human Resources policies, programs and practices are in compliance with applicable labour legislation
• Oversee the development and administration of benefits programs, compensation structures as well as compliance and reporting functions
• Provide strategic leadership and consulting support to management for setting goals, policy development, staff allocation and management to ensure business goals are met
• Recommend and maintain an organizational structure and staffing levels to accomplish company goals and objectives
• Assess company culture and employee morale and provide recommendations on changes to accomplish company goals and objectives
• Assess and make recommendations for outsourced HR services
• Ensure confidentiality of employee files, all salary information, disability information, personal issues, terminations, recruitment information, and health benefit data
• Sustain professional and technical knowledge through workshops, seminars, associations, research and professional publications
• Oversee the Human Resources department and staff

Qualifications:

• Bachelor degree in Human Resource Management or work equivalency and C.P.H.R. designation
• A certificate in adult education or equivalent
• Demonstrated ability to manage HR strategy, leadership and organizational development, contracts, negotiations, and change
• Demonstrated knowledge of applicable employment, wage and salary laws and regulations and ability to interpret and comply with those able to analyze and assess training and development needs
• Excellent written and verbal communication skills
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Politically and culturally sensitive
• Sound leadership, staff management, and teambuilding skills
• Competent and current computer skills (Word, Excel, Web browsers, email, etc.)
• Superior interpersonal skills in dealing with direct and non-direct reports/Credit Union leadership/Board
• Proven relationship management and presentation skills
• Demonstrated project management skills
• Ability to respond rapidly to changing technology requirements and business need solutions

Why join Stride Credit Union?
We don’t mean to toot our own horn, but…
• Employees do what’s best for our members, no exceptions.
• We believe laughter in the workplace is a good sign.
• Enriching lives through financial services and community investment is what we are about.

In addition, we offer continuing professional development and a competitive total compensation package including benefits, pension plan, and performance-related incentive pay.

If this sounds like something you are up for, we want to hear from you! Please submit your Resume and cover letter to brent.budz@stridecu.ca, or Human Resources, 19 Royal Road North, Portage la Prairie MB R1N 1T9, Attention: Brent Budz. This posting will remain open until filled.