City: Remote

Manager Technology Change Enablement

Manager Technology Change Enablement

Permanent Full-Time

Open to Any Location in Canada except Quebec
(Ability to work remotely from your home office)

Closes February 12th
Annual Salary: $99,210 – 136,414


Innovation Credit Union has a bold ambition. In addition to being Canadas newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

Reporting to the VP IT Operations; this position is responsible for the effective implementation, execution and continuous improvement of robust Change Enablement and Problem Management Programs. This person will work closely with peers that lead application management, enterprise architecture, business intelligence, application/platform teams and security, as well as business leaders. They must be a protector of change enablement to ensure risks are minimized. The person in this position has an expert understanding of Technology Change Enablement, Problem Management, Major Incident Outage Management and Availability Management, while ensuring that IFCU is meeting industry best practices and regulatory expectations with regards to Change and Problem Management.

Must have strong Microsoft Background and experience.

What will you do?

  • Collaborate effectively with technology teams and the business, providing constructive challenge when necessary.
  • Support business goals through Change Enablement by maintaining an Idea to Operations Flow to ensure proper engagement with centralized Technology Change Enablement for change approvals.
  • Create, manage, and continuously improve a Major Incident Outage practice to quickly identify, respond to, and resolve major incident IT outages with high impact on members.
  • Leverage deep technical expertise to evaluate, approve/deny/defer, schedule, communicate, and successfully implement Requests for Changes (RFC).
  • Ensure that Problems are appropriately raised for prioritization within distributed platform, product, or system teams, and communicate MIOs to stakeholders, including Business Continuity.
  • Ensure accurate outage reporting to inform Problem Management and Availability reporting.
  • Complete post-outage reviews and raise Problems or RFCs as needed.
  • Conduct training exercises to prepare support teams for MIO situations.
  • Control costly re-work and inefficiencies by applying Change Enablement principles.
  • Assess risk when making decisions and recommendations, ensuring compliance with all regulatory requirements.
  • Ensure technology changes are evaluated, approved, scheduled, and implemented to mitigate unauthorized or undocumented changes.
  • Maintain documentation and provide reporting to leadership and auditors as requested.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

Some things that would impress us:

  • University degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
  • Extensive experience in designing, implementing, and troubleshooting enterprise technology.
  • Experience working in a mature technology change management environment.
  • Experience in root cause analysis and problem management.
  • Advanced ITIL Service Transition designations are required.
  • Experience in post-implementation reviews and outage retrospectives.
  • Experience in an agile product management environment.
  • Experience in a federally regulated environment is an asset.
  • Experience in COBIT and OSFI B-13 is an asset.

Interested?

Click the ‘Apply now’ button!

Innovation Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.   In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people.  We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Member Experience Specialist

Member Experience Specialist (with a focus on lifetime pensions)

About us

Here’s your chance to build your career and let your expertise shine with the CSS Pension Plan, one of the oldest and largest multi-employer, multi-jurisdictional defined contribution pension plans in Canada. Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in Saskatoon, Saskatchewan, provides its membership with pension, investment and retirement services. With $5 billion in assets, CSS Pension Plan serves 300 employers and 57,000 current and past co-operative and credit union employees across Canada, including over 9,000 retirees. In addition to administering the CSS Pension Plan, CSS supports and serves our co-operative industry by providing defined benefit pension plan investment and administrative services, pension and retirement income planning services, and expertise in these areas.

About the role

We are in search of a technically inclined, motivated, and conscientious individual to join our team as a Member Experience Specialist. The successful candidate will primarily focus on the senior administration of defined benefit and defined contribution pension plans. This role will involve supporting the full lifecycle of a pension plan member, particularly those who are or will soon be receiving retirement income pension and benefits from our programs.

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside the box, and can pivot between competing priorities and complex matters. You will bring to the team a strong sense of quality member service, a belief in empowering others, and an understanding of the value of the co-operative system. The successful candidate will develop a strong understanding of our pension benefit provisions, policies, and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration,” which represent the values of “Respect, Commitment, and Communication.” This supportive environment ensures that every team member feels valued and part of a community.

Key Responsibilities

You will care for our members’ journeys by:

  • Supporting retiring members by onboarding them into retirement income products (e.g., lifetime monthly pensions, variable benefit pensions, and defined benefit pensions) and supporting the membership through their retirement years in understanding their pension income.
  • Supporting the overall membership in the administration of their pension and retirement inquiries and submissions.
  • As the dedicated liaison between our defined benefit stakeholders, CSS and the membership, your role is crucial in ensuring that our members’ needs are met and their concerns are addressed, making you an integral part of our organization.
  • Showing responsibility for the team and culture.

Skills and Abilities

You will bring your best you to the office, supported by:

  • Excellent pension administration skills, with knowledge and experience in lifetime, variable, and defined benefit pensions.
  • Excellent customer service and communication skills, including communicating complex information in a straightforward manner.
  • Superior organization, administrative, and problem-solving skills.
  • Advanced computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, and the ability to generate and analyze reports and information.
  • Must be flexible and manage high work volumes and conflicting priorities to meet deadlines.
  • Self-directed but recognizes the importance of relationship-building within the team and across the organization.

Qualifications

You will have education and experience to back you up:

  • A post-secondary degree in business administration, commerce, or finance, and
  • Five years or more experience with financial transactions or pension or benefits administration, focusing on customer service and financial analysis.

If not already completed, the completion of the Pension Plan Administration Certificate (PPAC) program will be required within 18 months from the hire date.

A combination of equivalent education, training, and experience may be considered. Possession of a Pension Plan Administration Certificate is considered an asset.

To Apply

 

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan

Attn: Supervisor, Member Experience

Email: hr@csspension.com

Competition closes: January 31, 2025

(The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, flexible work arrangements, a competitive salary, a pension (CSS Pension Plan), and a benefits package.  This position may qualify as an on-site, hybrid, or remote opportunity.

Applicant information is collected and maintained under CSS’ Privacy Policy (please see website for more details).  Background checks will be completed on successful candidates.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

Manager, Compliance

Open to any location in Canada (ability to work remotely from home office)

Apply by January 5

Annual Salary: $85,526 – $117,598

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose? Glad you asked!

The Manager, Compliance will be responsible for enhancing and maintaining the Regulatory Compliance Management (RCM) framework. This role is pivotal in safeguarding Innovation Federal Credit Union and ensuring we meet our regulatory obligations effectively. The Manager, Compliance will not only enhance our operational efficiency but will also instill greater confidence upon stakeholders, ensuring the continued trust and reliability in our institution’s commitment to regulatory excellence.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

  • Oversee daily operations of the Regulatory Compliance Management (RCM) program, including legislative and control libraries, risk assessments, control testing, issues management, and reporting.
  • In partnership with senior management, prepare and submit compliance reports to internal stakeholders and the Board, involving cross-functional coordination.
  • Advise the Business on regulatory compliance, products, programs, policies, and procedures, including new regulations.
  • Maintain deep knowledge & understanding of industry developments and practices, regulatory requirements and associated changes impacting the Business.
  • Lead and guide stakeholders, ensuring open communication and collaboration.
  • Support the development and maintenance of internal policies and controls aligned with applicable industry regulations and reflective of rule changes from various regulatory bodies.
  • Oversee business unit compliance, including risk identification, measurement, management, monitoring, and reporting.
  • Provide training to the Business Units on emerging issues, regulatory trends, and industry best practices.
  • Consider the Bank’s risk appetite and culture in daily activities and decisions.

Some things that would impress us:

  • Completion of a post-secondary degree in law from a recognized Canadian university or its equivalent preferred; completion of a post-secondary degree in another suitable discipline considered with experience working within a compliance or risk function at a federally regulated financial institution in Canada.
  • 4-6 years’ progressive experience in legislation and regulatory review, research and compliance, and/or RCM functions.
  • Knowledge of Canadian Banking regulatory requirements, including OSFI Guideline E-13, the Bank Act, and the Federal Consumer Protection Framework.
  • Strong ability to read and interpret legislation and regulatory requirements is essential.
  • Exceptional analytical and communication skills, results orientation, data driven approach in decision making and ability to research.
  • Strong project management abilities and attention to detail.
  • Proficient use of PowerPoint and/or Excel with the ability to visualize information and summarize in a clear and concise manner and adapt communication to senior management audiences. Knowledge of Power BI would be an asset.

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

AML/ATF Compliance Associate

AML/ATF Compliance Associate

National Consulting Limited (NCL) is actively seeking an experienced professional to assist in the delivery of Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) compliance programs requirements to meet the needs of our credit union clients. This position works in conjunction with a team of specialists who report to the VP Business Solutions and works closely with credit unions, legal counsel, and regulators.

The Job

The successful candidate must be able to work independently and as a team in a remote (work-from-home) position. The key responsibilities of this position include:

  • Support the senior role in the delivery of the AML/ATF compliance program to credit union clients.
  • With guidance, create and deliver training courses on various AML/ATF related topics.
  • Participate in AML/ATF related projects.
  • Application of AML/AFT legislative requirements, including record keeping, reporting, monitoring and risk assessments.
  • Work in Verafin, Adobe Acrobat, MS Office 365 applications, SharePoint.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

  • 1-4 years’ experience in the credit union or co-operative system providing operational support or in AML and ATF.
  • Experience with Verafin.
  • Understand regulatory and legislative AML and ATF requirements.
  • A Canadian AML, ATF or other regulatory compliance or risk management designation would be beneficial.
  • Strong communication and interpersonal skills; you will build trusting relationships with credit union management and deliver excellent client experience.
  • As this is a work-from-home position, exceptional organizational and time-management skills are required to succeed in this position.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, healthcare spending allowance and wellness program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, by Monday, December 2.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

 

 

Associate Manager, Lending Compliance

National Consulting Limited is looking for a lending expert to advise credit unions in the area of lending compliance and business requirements for the lending forms and related material. This role works closely with credit unions, legal counsel, government and CCUA to research issues, analyze information and develop procedures for credit unions. This position reports to the VP Business Solutions.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position. In addition to lending compliance advisory services, this role participates in the delivery of lending training and may occasionally require in-person attendance and travel. This is a permanent, full-time position (37.5 hours per week). Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

  • Post-secondary education in Business Administration, Finance, Accounting, Technology, or a related discipline.
  • Minimum 5 years’ lending experience in a credit union.
  • Solid understanding of all areas of lending (consumer, commercial, agriculture, mortgage).
  • Advance working knowledge of legislation affecting lending functions in credit unions.
  • Project Management skills.
  • Knowledge of financial systems and technology used by credit unions.
  • Excellent communication and relationship management skills.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, and a Healthcare Spending Allowance, Wellness Program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, by Monday, December 2, 2024.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

 

Senior Compliance Consultant, AML/ATF

Senior Compliance Consultant, AML/ATF

 National Consulting Limited (NCL) is looking for a seasoned professional to assist in the implementation and delivery of required compliance initiatives with Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) compliance programs to meet the needs of our credit union clients.  This position reports to the VP Business Solutions and works closely with credit unions, legal counsel, government and CCUA to research issues, analyze information and develop procedures for credit unions.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position.  Key responsibility areas of the position include maintenance and application of comprehensive compliance policies and procedures, providing AML/ATF guidance and form support, risk assessments related to money laundering and terrorist financing and developing and implementing risk mitigation measures where the risk is high, monitoring medium to high-risk accounts and AML reporting requirements.  In addition to compliance advisory services, this role participates in the development and delivery of specialized training for our clients to ensure an on-going compliance training program is available for employees as it relates to their job functions.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required.  Computer equipment is supplied.

The Candidate

The  ideal candidate will possess:

  • Minimum 5 years’ experience in the credit union or co-operative system providing operational support in the areas of Anti-Money Laundering (AML) and Terrorist Financing (ATF), Canadian Anti-Spam Legislation (CASL), and Privacy.
  • Experience with AML Software. Verafin experience would be beneficial.
  • A Canadian Anti-Money Laundering and Terrorist Financing designation
  • Other regulatory compliance or risk management experience or designations
  • Strong interpersonal skills, you will build trusting relationships with credit union management and deliver excellent client experience.
  • Strong communication, organizational and facilitation skills.

The Compensation

NCL offers a competitive compensation package.  Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, healthcare spending allowance and wellness program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by Tuesday, April 23.

We appreciate the interest of all applicants; however only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

 

Collection Specialist

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Full Time Collection Specialist. This position may work in branch (Saskatoon or Regina) or remotely within Saskatchewan.

As the Collection Specialist you will be….

Responsible for mitigating risk to the credit union through default management and recovery of funds for consumer and commercial loans and mortgages. This includes:

  • Working closely with members to preserve relationships and change behaviors while minimizing defaults.
  • Negotiating payment plans and settlements to facilitate debt repayment to help members get back on track.
  • Managing a portfolio of member relationships.
  • Collaborating with the Credit Team and Finance Department to address complex collection issues and minimize credit loss.

As the Collection Specialist you are ….

  • Highly knowledgeable with a strong background in lending and well-informed on policies, procedures, collection methods and legislation.
  • A strong communicator with solid skills for interacting with members and the team in a professional and courteous manner, especially during negative and adverse situations.
  • An excellent negotiator and problem solver, with the ability to effectively work with retail and business members to find mutually beneficial strategies and solutions to preserve relationships while ensuring timely debt recovery.
  • Able to analyze customer financial situations to assess their capacity to repay debts and determine appropriate collection actions.
  • Highly organized with exemplary time management skills, able to prioritize daily work and plan for deadlines, peak periods and unexpected situations where decisions are extremely time sensitive.

If you are motivated by the thought of this challenge ….

And can demonstrate success through 2-3 years of lending, adjudicating or related collection experience with a degree or diploma in finance or business administration (considered an asset), along with proficient knowledge of Customer Relationship Management software and experience in problem solving and conflict resolution, then this position may be for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca

Business Solutions Support Specialist

National Consulting Limited (NCL) is actively seeking an experienced professional with a good understanding of credit union operational compliance (Deposit, AML, Privacy, Lending & Fraud) to assist in providing solutions to our credit union-based clients nationwide. This position reports to the VP Business Solutions.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position designed to provide support to the business units of NCL. Key responsibility areas of the position include:

  • Assist various business units with initiatives when required,
  • Ability to develop and deliver training courses on various compliance-related topics,
  • Participate in compliance-related projects,
  • Application of Anti-Money Laundering (AML) and Terrorist Financing (AFT), Canadian Anti-Spam Legislation (CASL), Privacy, CU Market Code of Conduct, Deposit and Lending compliance,
  • Assist in research related to compliance business area,
  • Work in Adobe Acrobat, MS Office 365 applications, SharePoint, and website administration.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

  • Minimum 2 years’ experience in the credit union or co-operative system providing operational support in the areas of Deposit and/or Lending compliance.
  • Understand Anti-Money Laundering (AML) and Terrorist Financing (ATF), Canadian Anti-Spam Legislation (CASL), Privacy, and CU Market Code of Conduct.
  • A Canadian AML, ATF or other regulatory compliance or risk management designation would be beneficial.
  • Exceptional communication, interpersonal and organizational skills; you will build trusting relationships with credit union management and deliver excellent client experience.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, Healthcare Spending Allowance, Wellness Program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by March 11, 2024. We appreciate the interest of all applicants; however, only those under consideration will be contacted.

 

Digital & Banking Services Manager

National Consulting Limited (NCL) is actively seeking an experienced professional to lead the delivery and oversight of digital and core banking services and technology solutions, for credit union clients nationwide in Canada.

The Job
The successful candidate must be able to work independently as this is a remote (work-from-home) position. Key responsibility areas of the position include:

  • Manage contractual arrangements and relationships with external vendors and the client base
  • Negotiate contracts to take advantage of bulk purchasing for participating credit unions
  • Ensure that NCL’s service offering and solutions evolve and enhance credit unions’ market competitiveness
  • Relationship management with credit unions, system partners, and vendors
  • Develop and maintain strategic partnerships
  • Advocate for credit union business needs for product and service development initiatives

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate
 The  ideal candidate will possess:

  • Minimum 5 years’ experience in the credit union or co-operative system
  • An undergraduate degree in Commerce, Business Administration, Computer Sciences, or related field
  • Strong interpersonal and negotiation skills
  • Exceptional communication, organizational and facilitation skills
  • Knowledge of host banking systems and digital banking services and their application to the technology used by credit unions
  • Ability to prepare strategic and operational plans for product lines to meet targets and budgets, and align with the overall business strategy
  • Proficient in all aspects of Microsoft 365 software.

The Compensation
NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, and a Healthcare Spending Allowance, Wellness Program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by February 14, 2024.We appreciate the interest of all applicants; however only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

 

Director of Omnichannel Experience

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Director of Omnichannel Experience. This position may work in branch or remotely within a flexible work environment. Travel to Saskatoon and Regina will be required.

As the Director of Omnichannel Experience you will….

Develop and implement an omnichannel strategy that integrates various digital platforms, as well as a contact centre strategy promoting a cohesive member experience, both of which will align with TCU’s vision of the future. You will be responsible for providing leadership to the contact centre team while coaching and developing high functioning member centric employees to deliver seamless member experiences across various communication channels.

You will also be responsible for:

  • Supporting a constructive culture through teamwork, positive collaboration and owning your own and TCU’s success.
  • Fostering an environment of adaptability and continuous learning within the contact centre team.
  • Establishing key metrics for evaluating omnichannel performance and using data analytics to derive insights, identify trends, and drive continuous improvement.
  • Identifying emerging channels and technologies to stay ahead of communication trends.
  • Providing leadership support through collaboration with all business lines including Retail Banking, Wealth Management and Business Solutions.

As the Director of Omnichannel Experience you are ….

  • A strategic thinker, with a deep understanding of omnichannel technologies, member engagement and operational excellence.
  • A dynamic leader of people, who promotes a highly accountable and achievement-oriented team.
  • Able to individualize your management and coaching approach, allowing employees to develop and become capable of delivering results to their full potential.
  • A change advocate, aware of opportunities for process re-engineering and the ability to solicit team support in implementing plans with a high level of acceptance.
  • Professionally accomplished, with an established track record of developing a cohesive and empowered team with a high level of trust and commitment to each other and the organization.

If you are motivated by the thought of this challenge ….

And can demonstrate success through a minimum of 5 years of proven experience in a senior leadership role (within a contact centre or financial institution), combined with a bachelor’s degree in business administration or a related field, then this exciting opportunity to shape the future of our contact centre may be the one for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Friday, February 2, 2024.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

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