Compliance/Risk Management – Page 10

Member Services Specialist, Transfers and Withdrawals

Company Description:

Pioneered in 1939, the Co-operative Superannuation Society (CSS) Pension Plan, located in Saskatoon,
Saskatchewan, is one of the oldest and largest defined contribution pension plans in Canada. With
approximately $5 billion in assets, CSS Pension Plan has grown to serve over 300 employers and 51,300
current and past co-operative and credit union employees across Canada, including more than 8,200
retirees.

Summary:

We are seeking a motivated and conscientious person to join our team as a Member Services Specialist
focusing on serving our members who are making transfer and withdrawals decisions.
Join the CSS Pension Plan and its Member Experience Department as a Member Services Specialist. You
will care for our members’ journeys by:

Taking responsibility and ownership of pension administration responsibilities focusing on
decision points along a member’s journey related to transfers, withdrawals and payments (e.g.,
decisions to consolidate funds, decisions at termination of employment, death benefit
payments, etc.),
Analyzing detailed financial and membership information to identify opportunities for
improvements in the overall member experience and journey with the CSS Pension Plan, and
Responding to inquiries on matters related to CSS rules and regulations, member rights and
obligations, and regulatory requirements.

The successful candidate will be a technically inclined high performer who thrives in a busy
environment, strives to think outside of the box, and can pivot between competing priorities and
complex matters. A strong sense of quality member service, belief in empowering others, and
understanding of the value of the co-operative system will be positive attributes that you bring to the
team. The Member Services Specialist is required to develop an expert understanding of our pension
benefit provisions, policies, and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration”
which represents the values of “Respect, Commitment and Communications”.

Key Responsibilities

Responsibility for pension administration processes, with a focus on transfers, withdrawals and
payments:

Explain all Plan requirements for the transaction and guide the member through the
completion and submission of appropriate forms.
Enter properly completed requests into the Plan’s pension administration system and
generate payments, complete required transfer documentation and forward to receiving
financial institutions, as necessary.
Ensure compliance with policies and procedures, perform quality assurance testing.

Responsibility to team and culture

Accountable for supporting an environment and culture of collaboration, learning, and service
which respects diversity, encourages all teammates to work together to achieve results and
contribute to a healthy, rewarding, and productive working environment where personal and
team accountability are key to meeting CSS’ strategic and operational goals.

Other responsibilities

Generates and analyzes reports and information from our information systems and identifies
opportunities to support and enhance the member experience.
Performs user testing for technological assets to ensure operational and strategic needs and
goals are met.
Assist with projects (e.g., information technology, member experience, member education and
member engagement).
Develops and maintains knowledge and application of CSS policies and procedures. and CSS’ vision, mission and values.
Provides back-up support for the Department and organization as required and carries out other duties as assigned.

Skills and Abilities

Excellent customer service and communication skills, including the ability to communicate complex information in a straightforward manner.
Superior organization, administrative, and problem-solving skills.
Sound knowledge of pension, retirement, and other relevant products and industries.
Advanced computer and analytical skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, as well as the ability to generate reports and information.
Must be flexible and able to manage high work volumes and conflicting priorities to meet deadlines.
Self-directed, but recognizes the importance of relationship building within the team and across the organization.

Qualifications

Experience with customer service, retirement and wealth services, registered products and
transactions,
A post-secondary diploma (e.g., Polytech 2-year diploma, University 2 or 3 year certificate) in
business administration or office management,
Possession of a Pension Plan Administration Certificate (or equivalent), and
Five years or more experience with financial transactions or pension or benefit administration.

A combination of equivalent education, training and experience may be considered. Process improvement experience and education considered an asset.

To Apply:

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan
Attn: Manager, Quality Assurance and Administration
Email: hr@csspen.com

Competition closes: July 23, 2021 (The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, along with a competitive salary and benefits package.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

Manager, Regulatory Compliance

For over 75 years, Prospera Credit Union has been a successful financial institution because of an unwavering focus on meeting the needs of our members, providing fulfilling careers for employees, and giving back to the communities we serve. Westminster Savings and Prospera Credit Union officially merged, January 1st, 2020. We continue to be a purpose-driven organization involved in our communities and a true financial partner to our local business members.

Are you known for your leadership and guidance in the world of risk? We are currently seeking a Manager, Regulatory Compliance for our Operational Risk team. As a member of the Operational Risk team, the Manager Regulatory Compliance plays a key role in providing subject matter expertise, decision making, support and acts as a resource on compliance matters to internal stakeholders, across functional departments.

If this sounds like the right fit for you, apply today!

What you’ll do:

Provide leadership, coaching and sets the example in delivering the credit union’s vision, values and commitments. Provides employees with the working atmosphere, environment and tools that allow them to focus, achieve and be successful.
Coach employees for improved performance regularly and for career development; provide support and training as required. Ensures appropriate succession planning to support the continued success of Prospera.
Assist the Privacy Officer in compliance with all applicable Privacy Laws. This includes but is not limited to, PIPA (BC), PIPA (AB), PIPEDA and the GDPR.
Be a resource to employees and managers, to facilitate privacy policies and procedures.
Support the Privacy Compliance officer with the completion of Privacy Impact Assessments and partner with Procurement on contract reviews.
Assist in or conducts confidential privacy investigations, as required.
Oversee the annual review and updates to the Privacy Code, Privacy Policy and procedures.
Submit a quarterly report to the Chief Privacy Officer regarding privacy breaches and trending risks uncovered through internal reporting systems and the PIA process.
Develop and update, efficient internal processes to facilitate Prospera is compliant with Canada – US Intergovernmental Agreement for the Enhanced Exchange of Tax Information in response to FATCA and CRS.
Develop and update internal processes to facilitate that Prospera, WSL and Mercado are compliant with CASL regulations.

What you bring:

CIPM or CIPP/C designation through IAPP
3 years’ experience with the management and/or implementation of the Privacy by Design privacy model.
3 years’ experience within a financial services environment.
Sound understanding of policies, procedures, products and services and legal and economic environments within which the Credit Union operates.
Proven leadership and coaching skills along with the ability to motivate and inspire teamwork.
Effective verbal and written communication skills.
Good public speaking skills with the ability to train a wide variety of positions at various levels of the organization.
Ability to plan, schedule, organize, prioritize and delegate work assignments with some coordination.
Ability and willingness to develop a visible profile as a member of the business and professional community and to utilize this presence to demonstrate leadership in Member Financial Security by the Credit Union.
Ability to make highly complex decisions using conceptual judgement under executive direction.

What’s in it for you?

Inclusive, equitable and accessible workplace: All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

Career Advancement! We are committed to our employee’s growth and development and we want to see you soar.

Fun & Camaraderie. We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

Flexibility! This opportunity includes flexible work arrangements. Whether you work from head office, a branch, your home office or a coffee shop, we want your best work no matter where that is!

Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community Focused. We care about giving back to the communities we live, work and play in. We participate in many community-minded activities throughout the year.

Please apply for this opportunity here: www.prospera.ca/Careers

Assistant Branch Manager

We are currently seeking an Assistant Branch Manager for our Prince Rupert location. The Assistant Branch Manager is a key position in the branch providing expert level knowledge while contributing to the provision of exemplary member service, engagement of employees, and managing operations within area of delegated responsibility to be efficient and effective.

Key Accountabilities

Knowledge of Market and Particular Area of Expertise:

Maintains knowledge of market with regards to services, products, rates and fees.
Maintains knowledge of economic factors and implications for the business.
Maintains subject matter expertise in area of delegated responsibility.

Member Service:

Organizes the delivery of products and services to achieve exemplary member service.
Monitors the changing member needs and expectations and adapts to those needs.
Ensures professional image of unit to members and internal customers.
Continually markets the benefits of membership to non-members to grow the membership.

Employee Engagement:

Supports the Member Service Centre (Branch) Manager and assists in fostering a positive, respectful workplace that is motivating to staff.
Builds a positive capable team to meet the mandate as delegated.
Collaborates with staff in addressing services issues and member concerns.
Provides coaching to enhance employee performance. Delivers effective ongoing performance feedback for staff.

Operational Effectiveness:

Identifies process improvements and implements such within unit, shares best practices with other member service centres and corporate office.
Liaises with Corporate Office Operations department to review and improve policies and procedures related to member service delivery.
Ensures staff are provided with tools required to perform duties effectively.
Addresses day to day administrative issues on a timely basis, and facilitates resolutions of encumbrances. May be delegated tasks regarding facilities and premises.

Risk Management and Financial Health:

Actively monitors income and expenses and portfolio and takes action to meet established financial goals and/or advising Branch Manager of sound reasons for adjustments required.
Provides referrals within business unit (lending, mutual funds, deposits) and other business units, i.e. insurance, commercial services, financial advisory services.

General:

Assists Branch Manager in general administrative aspects of the business unit.
Assists Branch Manager in fulfilling community events.
During absence of Branch Manager provides general supervision of the business unit and liaises with subject matter experts and Corporate Office staff in particular areas to ensure decisions made are sound and prudent given limited knowledge in areas not within the Assistant Branch Manager’s delegated area of expertise.
Oversees corporate training requirements for the branch.
Assists Branch Manager in overseeing technical support of the branch.

Minimum Qualifications

Education:

Secondary school diploma is required.
Completion of post-secondary education is an asset.
Completion of sales training and mutual fund course are required.
Completion of CUIC lending is required.
Completion of CUSOURCE and/or CU Training courses related to this position is an asset.

Experience:

Previous sales and service experience is required.
Previous financial services and lending experience is required.
Previous supervisory and coaching experience is an asset.

Skills:

Demonstrated sales skills.
Expert knowledge of products and services required.
Expert knowledge of credit risk governing and managing policies and underwriting is required if lending is the Assistant Branch Manager’s delegated area of responsibility.
Ability to prioritize, organize work within time constraints.
Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
Working knowledge, skills and experience in Microsoft Office.

Travel may be required.

Manager Risk

North Peace Savings and Credit Union is now recruiting for the role of Manager, Risk. Managing risk and promoting compliance across all regions and lines of business in a financial institution is a significant undertaking. The framework, tools, processes and controls in place to monitor enterprise risk, oversee anti-money laundering & terrorist financing, privacy, fraud, security and insurance require on-going attention and adapt and change regularly with our changing risk environment.

Reporting to the Chief Financial Officer (CFO), the Manager, Risk is responsible for managing and enhancing NPSCU’s Enterprise Risk Management Framework and developing strategies and tactics to enhance that framework and culture. The Manager, Risk is directly responsible for overseeing the areas of Anti-Money Laundering & Terrorist Financing, Privacy, Fraud, Security and Insurance Management. The Manager plays a significant role in compliance and risk mitigation through design, implementation and monitoring of controls, facilitation of internal audit processes, following up on compliance deficiencies, ensuring practices align with policies and procedures and making recommendations for change to further improve efficiencies and manage risk. The position oversees and /or is directly responsible for organizational risk reporting and promotes compliance across all regions and lines of business. The Compliance Officer will report directly to the Manager, Risk.

Additionally the Manager, Risk is responsible for supporting the development of all risk related policies and procedures including, but not limited to, those related to disaster recovery, business continuity and pandemic planning to ensure the ongoing success of the organization. The Manager, Risk is also a key stakeholder, bringing best practices for risk design and mitigation practices to corporate projects and initiatives.

The successful candidate will have their CPA or degree in business, have a minimum 3 years experience in risk management including a minimum 1 year experience in a leadership or management capacity. Experience in Anti-money laundering, fraud, enterprise risk, security, business continuity planning along with advanced comprehension of risk methodologies, industry practices and risk reporting required.

Please visit www.npscu.ca for full role description.

Interested applicants are to submit resume and cover letter to Olivia Young at careers@npscu.ca by Thursday June 30th. Applications will be accepted until the role is filled.

MANAGER, OPERATIONAL RISK

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: The Manager, Operational Risk reports to the Chief Risk Officer and leads the development and implementation of the operational risk management framework. The manager of operational risk will collaboratively work with internal business units and teams to perform operational risk assessments and ensure appropriate plans are established to align to Risk Appetite. The Manager, Operational Risk will monitor operational risk issues and will provide regular reporting to both Senior Management and the Board of Director’s Risk Committee. The position will play a key role in championing and instilling an effective enterprise wide risk management culture. How does one do this? Glad you asked!

A Manager, Operational Risk does the following:

Develop operational risk policies and practices to ensure Operational Risk Management framework evolves with the changing needs and risk profile of the credit union.
Keeps abreast if latest operational risk management techniques and industry best practices.
Works with internal teams and business units to identify key operational risks, facilitates risk control self assessments and ensure business units build appropriate action plans to address operational risk issues.
Monitor operational risk issues and action plans for the credit union and provide consolidated reporting to board and senior management.
Assist in investigation of root causes of operational risk and will provide support to mitigate risk.
Support the management of development and validation approaches to credit union risk modeling and measurement, risk assessment and mitigation within the ORM and ERM frameworks
Provide management and development in context to the ORM Framework
Identify deficiencies and advise of potential risk situations
Monitor and evaluate policy and procedures for enterprise risk and make recommendations for improvement to ensure policies and procedures are enacted accurately and effectively communicate key control provisions
Create and maintain a constructive culture that is conducive to team achievement, productivity improvement and professionalism

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have a university degree in Commerce, Business Administration, Public Administration, Law, or a related discipline; plus 4-6 years of job-related experience (or an equivalent combination of education, experience and learning, preferably within the credit union system)
You will have or will be willing to work towards a Risk Management certification.
You have a track record of success in quality control and assurance as it relates to operational risk
You have strong attention to detail, organizational awareness, and you are strategic in nature
Have a strong understanding of the Microsoft Environment, workflows, and file management
Previous operational risk management experience in a federally regulated financial institution is preferred but not necessary.

Visit the CAREERS page or our website to learn more about this position and to apply. www.innovationcu.ca Only those applications received through our job board will be considered.

Manager, Risk-Based Supervision

Credit Union Deposit Guarantee Corporation

Who are we?
Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

How you will spend your time:
Reporting to the Associate Vice-President, Risk-Based Supervision, this position will provide leadership to a team of professionals and manage the application of the supervisory framework which proactively identifies, assesses, and mitigates risk to depositor funds and the guarantee fund.
You will:
• Manage and participate in the execution of on-going monitoring, review, and intervention processes for PRFIs, including analysis of financial performance and assessing the effectiveness of risk management activities
• Assess regulatory approval requests to ensure compliance with legislative and regulatory requirements
• Manage strategic relationships with PRFI boards of directors and senior management
• Lead and support the maintenance of components of the risk-based supervisory framework
• Work closely with other departments to support effective regulation of PRFIs
Flexible hours and some travel is required as this business unit works with PRFIs across Saskatchewan.

What you’ll need:
• Undergraduate degree in accounting, finance or business supplemented with a graduate degree or professional designation
• Five years of experience in a related field. Experience in the financial services industry and exposure to governance and risk management would be an asset
• Demonstrated success in presenting information and facilitating discussions with key stakeholders
• The ability to interpret and apply policy, legislation, and regulation are key requirements for this position

The core competencies include teamwork, change leadership, effective communication, impact and influence, conflict resolution, problem solving and decision making. Lending to your success is your ability to demonstrate your people leadership skills as a coach and mentor committed to developing the talents of others.
We offer competitive compensation and benefits. The salary range for this position is $93,117 to $116,394. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives are good for building business.

Please submit your cover letter and resume stating competition number MGR-RBS by June 23, 2021 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Internal Auditor – Temporary position

KOOTENAY SAVINGS CREDIT UNION

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

INTERNAL AUDITOR, Interim position – Trail, BC

Do you… have a strong understanding of Credit Union business practices and services? Are you a motivated self-starter with proven audit and data analytics skills? Are you an excellent communicator who enjoys working with multiple stakeholders?

If so…we should talk.

The mission of the Kootenay Savings Internal Audit group is to provide independent, objective assurance and advisory services designed to add value and improve the Credit Union’s operations. The Internal Auditor helps the organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.

We currently have an opportunity to hire a temporary Internal Auditor in our Risk Management Department. The duration of this temporary opportunity is for approximately one year.

Reporting to the Chief Risk Officer, your creative thinking and knowledge of modern auditing techniques and business ethics will contribute to the development of innovative approaches to improving controls and operations. This role will work with all levels of management and staff to provide assurance that key risks are being managed effectively and act as a change agent through innovative solutions to help improve organizational performance. With an inquisitive mind and enthusiasm in the face of constant change, you will be responsible for planning and performing a variety of audit and advisory services to professional internal auditing standards. Your audit reports will present risks objectively and make practical recommendations to management.

A remote work option may be considered for this role; however, the incumbent must be able to travel to work onsite in Trail, BC or in other KSCU locations as required.

Qualifications Required

• Professional accounting or auditing designation (CPA or CIA), or enrollment in a professional accounting program, or equivalent
• Minimum of 4 years of related experience in a financial institution
• Working knowledge of commercial and retail lending
• Working knowledge of financial deposit processes, procedures and regulatory requirements
• Strong understanding of policies and procedures related to the audit process and risk management
• Strong proficiency with computer systems and programs required to perform the functions of the position
• Strong oral and written communication skills
• Strong interpersonal skills
• Organization and time management skills

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

• Competitive salary and benefits
• Paid vacation, sick time and floating holidays
• Continual training, development and coaching
• Confidential employee and family assistance program
• Unique staff benefits on products such as bank accounts, loans & mortgages
• The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
• Being part of an organization that puts their community and employees first
• Being part of a talented and dedicated team who improve our members’ financial lives

You’ll be rewarded with a satisfying career in an organization that incorporates many leading-edge strategic initiatives with opportunities for supported professional growth and career advancement. If you are a team player ready to take on an exciting challenge in a progressive, employee-focused environment, we’d like to hear from you!

For more information about the Greater Trail region, please visit imaginekootenay.com.

For more information about Kootenay Savings, please visit www.kscu.com.

Please apply online through the careers section of our website at www.kscu.com to upload your resume and complete the application questions.

Closing date: June 25, 2021

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

Manager, Regulation & Credit Risk Assessment

The Credit Union Deposit Guarantee Corporation provides risk-based regulatory oversight and a deposit guarantee to enable a safe and sound credit union system in Alberta.

This position reports to the Assistant Vice President, Regulation and Credit Risk Assessment and is accountable for the oversight of the credit risk management function and processes at assigned credit unions. Key responsibilities include; credit adjudication, credit risk identification and mitigation, communicating with various levels of management and Boards of Directors within the credit union system to address risk findings, and promoting the safety and soundness of the Alberta credit union system.

This is an excellent opportunity to pursue a career in credit risk management within financial services regulation and be part of the credit union system. We invite qualified applicants to consider joining our team, as Manager, Regulation & Credit Risk Assessment.

THE POSITION

Adjudicates credit applications within assigned lending limits and completes loan reviews for assigned credit unions to ensure acceptable risks are underwritten.
Confirms credit risk management trends and appropriate credit risk practices are in place at credit unions by off-site credit risk monitoring and on-site compliance verifications.
Leads or supports credit risk assessment for 2-3 credit unions/year, with approximately 1 week in duration on-site for compliance verification
Prepares accurate and meaningful internal documentation and external credit risk assessment reports.
Consults proactively on emerging issues with assigned credit unions and develops recommendations for changes to guidelines, procedures and best practices.
Works independently and as part of a team.
Travel may be required to credit unions within Alberta once all public health orders, during COVID-19, have been lifted.

THE PERSON

7 years of recent experience in commercial credit underwriting and credit adjudication, with additional experience in mid-sized loans with a broad scope in industries, including commercial real estate, hospitality, agriculture, and consumer from a financial institution in Canada.
University degree in a related discipline e.g. business/finance/accounting, risk management certification, etc. is preferred.
An equivalent combination of education and experience will be considered.
Strong understanding of credit risk management principles, including portfolio risk, lending to high risk industries and inherent credit risks.
Comprehensive knowledge of loan underwriting standards, lending guidelines and loan security documentation
Experience in the Alberta credit union system is an asset
Demonstrated ability to exercise sound judgement and apply an analytical approach to problem solving and decision making.
Collaborate with and lead in both small and large team environments.
Excellent relationship building skills with the ability to communicate both verbally and in writing with a wide variety of people.
Strong computer competency in Microsoft Office Suite.

COMPENSATION & BENEFITS

Commensurate with qualifications and experience
Comprehensive benefits program
Commitment to work and life balance
Excellent downtown Edmonton office (currently remote due to the pandemic)

CLOSING DATE: When position is filled.

HOW TO APPLY

We will provide reasonable accommodation at any time throughout the rescruitment and selection process for applicants with disabilities or for those who require the job posting in an alternate format. We are an equal opportunity employer committed to a confidential, inclusive and accessible recruitment and selection process.

If you believe that this position could be a good fit for you, please send your résumé directly to our HR team at careers@cudgc.ab.ca.

We thank all interested applicants; however, we will only contact selected candidates.

Manager, Examinations (IT security focus)

The Deposit Guarantee Corporation of Manitoba (DGCM) guarantees 100% of deposits held at Manitoba credit unions and the caisse (cu/caisse). As the regulator for Manitoba cu/caisse, DGCM ensures every cu/caisse operates under sound business practices.

We are seeking a highly motivated individual to join our team of professionals.

Reporting to the Director, Examinations, the Manager, Examinations assesses that each cu/caisse operates under sound business practices; identifies areas of risk; and promotes recommendations for improvement.

This position is responsible for leading/participating as a team member in examinations; preparing examination reports; and presenting the results to cu/caisse Boards and management. Experience and keen interest in Information Technology (IT) security and its application in a cu/caisse environment is required to complement a multi-disciplinary Examinations team.

Selection Criteria:

Excellent written and verbal communication skills, including presentation skills
Experience with IT governance, IT security, and outsourcing
Strong knowledge of sound corporate governance, risk management practices, and financial principles
Familiarity with enterprise risk management, internal audit, and compliance
Self-motivated with excellent analytical, problem solving, and organizational skills
Post-secondary degree in a related area(s)
5 years minimum related experience
Fluency in French would be considered an asset, but is not required

To attract, motivate, and retain qualified people; DGCM offers a competitive benefit and compensation package, and are committed to work/life balance.

This is a great opportunity for a candidate with the right blend of experience, aptitude, and interest. Some travel within Manitoba is required.

Please send your resume with cover letter by Tuesday, May 25, 2021 to careers@dgcm.ca.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Business Account Manager

Northern Savings Credit Union has an opening for a full time Business Account Manager for our Prince Rupert branch.

If you are passionate about improving people’s financial health and have experience with sales and service we’d like to hear from you.

The Business Account Manager is a key position in the branch providing business financial solutions and exemplary member service. This role is the primary point of contact to a portfolio of members whose basic business needs expand both the lending and investment spectrum. The Business Account Manager also demonstrates strong relationship management and business development skills in order to bring new business members to Northern Savings Credit Union.

The Business Account Manager is to demonstrate positive and professional leadership within the Credit Union and externally in the community. The Business Account Manager collaborates with the employees of Business Services to achieve their maximum potential and produce results in the best interest of the credit union while respecting and delivering the needs of members.

Minimum Qualifications:

Education:

Completion of post-secondary education is required.
Completion of sales and service training required.
Completion of business credit lending program is preferred.

Experience:

Previous business lending experience required.
Previous retail lending experience preferred.
Previous financial services experience is required.

Skills:

Business acumen and understanding of demands of running a business.
Demonstrated sales and service skills.
Experience in research and negotiation is an asset.
Expert financial system knowledge and skills required.
Expert knowledge of business lending products and services required.
Ability to prioritize and organize work within time constraints
Ability to communicate and liaise professionally with all members, potential customers and co-workers while maintaining confidentiality.
Excellent written and verbal English communication skills.
Working knowledge, skills and experience in Microsoft Office.