Operations/Back Office Admin – Page 5

Manager, Central Credit

Bring your professional experience to our team of lenders. Your strong judgement and leadership skills will be key in helping shape solutions for our retail and commercial members.

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Manager, Central Credit and under the direction of the Director, Credit you will manage SASCU’s personal credit approval, administration, and review activities. This position ensures that proposed loans adhere to existing policy guidelines, that documentation is adequate to ensure security of collateral and that ongoing administration and review is adequate to maintain the loan portfolio’s quality and profitability while enabling portfolio growth. Additionally, this position manages and directs departmental employees and ensures that they receive adequate training, coaching, and support; acts as resources to ensure lending policies and procedures are followed and administrative lending risk is minimized.

What you’ll do:

Perform reviews, analysis and approvals of credit applications, managing risk within credit granting approval limits; identify areas of potential loss or liability and initiate action to minimize exposure to risk;
Support Director, Credit in developing realistic operational plans and budgets to ensure that the needs of the credit union are met in the personal lending area;
Manage the credit union’s personal lending portfolios to ensure they are managed according to established practices and procedures;
Manage pricing (discounting) within the guidelines established by Finance to ensure profitability within credit union operations;
Act as a liaison with auditors on lending files and loans administration activities;
Provide input into SASCU’s credit processes to meet service standards for turnaround times to members;
Support Director, Credit to establish, administer and review systems and procedures to protect the quality and profitability of SASCU’s loan portfolio;
Provide day-to-day direction, problem solving and oversight to the Personal Lending staff;
Role model SASCU’s organizational values and leadership competencies and implement programs and initiatives that build member relationships to enhance service and contribute to the growth of the credit union’s personal loan portfolio.

What you’ll bring:

A business administration degree or diploma is preferred;
Ten years of previous banking or credit union experience, including at least five years personal and commercial lending experience, some at the supervisory level;
An in-depth understanding of credit adjudication principles, policies and procedures and a proven track record of responsible adjudication;
Ability to manage, coach, motivate and develop employees to ensure high staff productivity;
Ability to communicate well, both verbal and written, and to provide service-oriented solutions to internal customers;
Detail-oriented with the ability to identify trends, omissions and errors within the portfolio and adjudication processes;
An awareness of the external economic environment.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

To apply:

This is a full-time Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Manager, Risk & Procedures

An amazing opportunity to bring your risk management expertise to a dynamic employer in a stunning, natural setting.

We invite you to be part of a team where you can feel good about the work you do. At SASCU, we believe in fostering a supportive work environment that is the perfect blend of friendliness and professionalism. Add in a competitive compensation package and excellent benefits, along spectacular natural scenery, and it’s easy to see why we are an award-winning employer.

Reporting directly to the Vice President, Strategy & Innovation, the Manager, Risk & Procedures will be relied upon to effectively manage the control, reporting, monitoring, and awareness of financial risk management, loss prevention, and security controls for SASCU, as well as to identify and recommend areas for improved safeguards. This position acts as the Chief Anti-Money Laundering Compliance Officer (CAMLO) for SASCU as well as the Security and Privacy Officer.

What you’ll do:

In addition to acting as CAMLO, Security Office, and Privacy Officer for SASCU, as Manager, Risk & Procedures, you can expect to:

Act as the primary contact internally and externally regarding risk and security matters including with regulators, internal auditors, and local law enforcement.
Monitor, investigate, and track losses due to fraud, forgery, and theft.
Assume a leadership role in business resumption and crisis management planning.
Oversee outsourced arrangements for SASCU.
Act as Credit Union Office of Crime Prevention and Investigation (CUOCPI) designate for SASCU.
Conduct Enterprise Risk Management (ERM) reporting.
Provide leadership to the Procedures & AML Analyst.

What you’ll bring:

Along with a post-secondary degree in a related field, you will have a minimum of 5-7 years’ experience with internal control and risk management within a financial institution. Other experience and education requirements include:

A strong understanding of branch operations, including cash and member services, as well as personal lending.
Advanced knowledge of credit union banking systems, retail products, processes, terminology, and current procedures.
The ability to obtain the Certified Anti-Money Laundering Specialist (ACAMS) designation within 12 months of attaining the role.
The Canadian Risk Management (CRM) designation is an asset.

Proficiency with the Microsoft Office suite and the ability to learn specialized software specific to risk management are expected. Strong organization, communication, analytical, and coaching skills are also essential. The successful candidate must be able to present complex information to several audiences with varying levels of understanding. Given the nature of this position, a meticulous attention to detail, an ability and willingness to research information internally and externally, and being able to adaptively work with various stakeholders and changing priorities are required.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm, and an insurance office in Enderby. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com.

To apply:

This is an exceptional opportunity to take your career to the next level and be part of our exciting future at SASCU! If you are both community-minded and prepared to contribute to a successful and growing organization, please email a cover letter and résumé to hr@sascu.com.

Procedures & AML Analyst

This is a great opportunity to take the next step in your career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Procedures & AML Analyst, you will make balanced procedural recommendations that reflect SASCU’s corporate focus on member centricity and continuous improvement while meeting our regulatory compliance obligations, including Anti-Money Laundering (AML) requirements and fraud management. The Procedures & AML Analyst also recommends, documents, and implements new and revised policies and procedures across SASCU to ensure that staff have the tools and information they need to complete their work efficiently and within established guidelines.

What you’ll do:

Monitor and identify internal and external situations that may result in updates to SASCU’s procedures.
Recommend changes to the Manager, Risk & Procedures, consult with key stakeholders, and document and implement policies and procedures.
Customize, design, and create forms for SASCU’s operations manual to support efficiency of operations.
Respond to operations-specific queries from staff, supervisors, and managers, and provide guidance to assist them in locating required information and resources.
Liaise with external operations and compliance departments regarding new and anticipated changes.
Liaise with the Training department and assist with training staff on new/changed procedures.
Monitor, report on, and support with the auditing of Anti-Money Laundering procedures and other compliance requirements.
Adjust to a dynamic environment where focus, timelines, and project milestones may be adjusted due to project needs and priorities.

What you’ll bring:

A post-secondary diploma in business or communications.
4-6 years’ experience in the financial services industry.
Experience with the Microsoft Office suite and other programs.

You’re perfect for this role if you have:

Strong attention to detail, organization, time management, and research skills.
Adaptability to working with various stakeholders and changing priorities.
Excellent communication and interpersonal skills.
A commitment to continuous learning and development.

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

Trust Administrator

The Company

First Nations Bank of Canada (“FNBC”) is a competitive, service-oriented Canadian Chartered bank focused on providing financial services to the Indigenous marketplace in Canada. As a majority Indigenous-owned and controlled entity (over 80%), this federally regulated financial institution focuses primarily on serving the financial services needs of Indigenous customers across the country through a network of full-service branches, community banking centers and electronic banking channels.

FNB Trust is FNBC’s wholly owned trust company providing Indigenous Trust Services to Indigenous governments and organizations across Canada. FNB Trust supports and enhances the capacity of the trusts and the trustees in alignment with FNBC’s mission toward long-term economic well-being of Indigenous Peoples.

The Challenge:

Reporting directly to the Vice-President of FNB Trust Indigenous Trust Services, the Trust Administrator will be accountable for administration of all client trusts. As a Trust Administrator, you are responsible for supporting trust client service goals by ensuring all administrative requirements associated with each client trust agreement are met. You are client-focused and efficient, with a strong sense of proactivity and effective at working in a team. You are a proven, highly skilled professional with experience in trust administration of varying complexity, and within the scope of your role you will need to plan, administer and report in accordance with the terms and conditions of client trust agreements.

Location:

This is a national position. Candidates from all Canadian regions will be considered, with preference to those able to be based from our Saskatoon, Winnipeg or Vancouver offices. Our Saskatoon and Vancouver offices are located on First Nation lands.

Qualifications:

Proven experience in and understanding trust agreement terms and conditions.
Effective at building and maintaining client and team collaboration.
Proven ability to manage competing priorities without losing focus on key accountabilities.
Strong interpersonal, verbal communication and negotiation skills and professionalism.
High proficiency in Microsoft Word, PowerPoint and Excel.
Deep understanding of Indigenous trust administration and a demonstrated ability to work in an environment that demands tact, objectivity, sensitivity and high attention to detail.

Education and Other Requirements:

University undergraduate degree.
Minimum of 3 years of directly related experience.
Proven success in Indigenous trust administration.

Make FNB Trust your First Choice!

Please submit your cover letter and resume to: hr@fnbc.ca

For more information, visit: www.fnbtrust.ca

Operations Coordinator – 2 Positions

Who are we?
Credit Union Deposit Guarantee Corporation is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking two confident, highly motivated professionals who enjoy working in a fast-paced co-operative environment.

How you will spend your time:
As Operations Coordinator, you will provide administrative support and contribute to the coordination of workflows required by individual teams to ensure ongoing operations and initiatives are met in a timely, accurate, and efficient manner.

Position 1 – Corporate Operations: 20 Month Term
This position is responsible to:
• provide administrative support including the development, formatting, editing/proofreading and distribution of corporate documents, reports and materials.
• provide exceptional proofing and editing skills to final copies of documents and publications
• support the records management process; archiving electronic and physical documents and coordinating the storage and destruction of offsite records
• support the development, and lead the preparation and distribution of corporate documents and materials
• provide back-up to the Executive Assistant and other Operations Coordinators

Position 2 – Regulatory Policy & Prevention: 12 Month Term
This position is responsible to:
• proofread, format, and edit corporate documents, publications, and presentation materials
• support administrative process such as, records management, purchasing supplies, and coordinating meeting logistics
• compile meeting packages for internal and external stakeholders
• provide back-up support to the Executive Assistant and other Operations Coordinators

What you’ll need:
• Office Education or Business Administration and/or administrative experience
• Intermediate to advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• exceptional proofreading and editing skills with a high degree of attention to detail
• ability to set priorities and manage multiple assignments within deadlines
• excellent communication and interpersonal skills

The core competencies for these positions focus on initiative, analytical thinking, concern for quality, teamwork, communication, and relationship building.
We offer competitive compensation and benefits. The salary range for this position is $42,992 – $53,741. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your resume and cover letter stating Competition Number OC-CUDGC by October 12, 2021 to HR@cudgc.sk.ca. Please indicate which position(s) you are applying for. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Compliance Administrator

First Nations Bank of Canada (www.fnbc.ca) is a federally regulated chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offer a full range of personal and business banking products.

As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

Reporting to the Chief Compliance Officer, the Compliance Administrator is an entry-level position that must demonstrate an awareness of, or a willingness to learn, the Bank’s regulatory obligations and corporate governance functions, and must ensure that all duties performed align with the Bank’s goals.

Location:

This position is based at our head office in Saskatoon for a Monday through Friday work week and may be a mix of in-office and remote.

The Role:

Through training, support and guidance, you will become knowledgeable in Bank requirements including Regulatory Compliance Management (‘RCM’) and Anti-Money Laundering / Anti-Terrorist Financing (‘AML/ATF’) programs and Risk Enterprise Management.
You will act as the initial point of contact to identify, assess and submit certain compliance reports internally and to regulators.
You will provide ongoing administrative support to the Chief Compliance Officer and the Corporate Secretary in areas of compliance and board of director governance.
You will support business units and training in critical RCM-AML/ATF functions as required.

Qualifications:

Strong organizational and time-management skills with the ability to pay close attention to detail
Willingness to learn the Banking industry and able to meet deadlines
Strong interpersonal and communication skills (both verbal and written)
Friendly, enthusiastic self-starter with ability to work independently under minimal supervision
Experience or understanding of corporate secretarial duties and responsibilities
Strong team player with proven ability to maintain relationships across all levels of the organization

Education and Experience:

We are willing to train the right person
A degree, diploma or certificate in an area of business, administration or governance would be an asset
Experience working in a corporate secretarial or compliance-related field would be an asset
Experience working in a financial institution environment would be an asset

Make First Nations Bank of Canada your First Choice

Please submit your cover page and resume to: hr@fnbc.ca

Business Analyst, Digitization

SASCU is an increasingly digital organization, and we invite you to apply your technical competencies and analyst skills to this position as a next step in your career!

We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Business Analyst, Digitization, you will provide collaborative service to internal business units to maximize the use of technology within SASCU as it relates to process automation and digitization. Working and partnering on cross functional projects, procedures, and initiatives, the Business Analyst, Digitization will support projects, perform analysis to determine current and future business requirements, and identify opportunities to contribute to an overall superior member and employee experience. Using digital tools, the role will consistently apply teamwork and leverage technology to solve business challenges.

What you’ll do:

Analyze business and user needs and document requirements. Assist in formulating and defining systems scope and objectives. Advise on business implications of the application of digitization to the current business environment.
Translate organization requirements into functional documentation and participate in technical designs and testing.
Collaborate and liaise with internal stakeholders and external consultants/vendors to achieve digital initiatives and project objectives.
Collect documentation and maintain functional requirements and modeling.
Partner with business units to initiate the problem-solving process by using root cause analysis and other problem-solving techniques, and by proactively developing alternatives or potential solutions.
Identify potential change management impacts of digitized processes to ensure effective implementation.
With support from external partners as necessary, design, prototype, code, and test new or enhanced applications, including Robotic Process Automation (RPA) solutions. This includes the creation of User Acceptance Testing (UAT) scripts.
Analyze current procedures and workflows and develop recommendations for automation revising existing system pain points as necessary.
Update, report, and communicate initiatives and project progress on a regular and timely basis to appropriate stakeholders.
May assist in the gathering of requirements for systems and software. Monitors the efficiency and effectiveness of automated operations and troubleshoot problems as necessary.

What you’ll bring:

Minimum 3 – 5 years’ experience in an analyst role.
Business Process Design Certification in LaserFiche.
Demonstrated understanding of the project management lifecycle.
Prior experience in the financial services industry.
Ability to obtain Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) designation.

You’re perfect for this role if you:

Have the ability to convey complex information so that it is understood by a broad range of stakeholders.
Are able to multitask, and can work on multiple projects at a given time.
Are comfortable interacting with business stakeholders and external vendors.
Possess the ability to work to deadlines and manage expectations.
Have strong analytical and problem-solving skills.

A bit about SASCU:

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Assistant Manager, Central Operations

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are seeking and Assistant Manager, Central Operations, so if you’re passionate about improving people’s financial health and have experience with anti-money laundering and fraud mitigation we’d like to hear from you.

What’s the role?

The Assistant Manager, Central Operations is primarily responsible for supervising functions related to anti-money laundering and fraud mitigation, and services provided to branch operations with regards to/not limited to clearing administration, loans administration, document administration. As Assistant Manager, Central Operations you have the ability to interpret and apply legislative changes, provide guidance around regulatory requirements, and develop policies/procedures to achieve regulatory compliance and mitigate fraud loss. In addition to this, you are accountable for the overall leadership, supervision, coaching, and continuous development of team members. You work with focus to provide support and information to the department and branch employees.

Your duties will include:

Ensure that the anti-money laundering and anti-fraud/fraud mitigation functions are reviewed on a regular basis and approved changes are implemented accordingly.
Design continuous improvement processes and conducts regular evaluations and follow-up with Central Operations and branch staff to determine the effectiveness of services programs delivered.
Monitor activities to promote efficient servicing of branch and operational requirements.
Monitor the completion of processing, reconciling and settlement functions as related to operations.
Supervise the interpretation and application of legislative changes to ensure that all parties abide by the legislation.
Ensure that information is accurately reported to FINTRAC in regards to Large Cash Transaction and Electronic Funds Transfers.
Accountable for the overall findings and escalation resulting from Suspicious Transaction Reports, Politically Exposed Foreign Person processes, Fraud Incident reports, AML processes relating to CCFMI, and memberships with CRA or RCMP Production Orders and reclassification.
Provide guidance to the branches and departments with operational procedures to meet regulatory requirements and reduce losses.
Provide guidance to the branches and departments with operational procedures to increase efficiencies.
Review applicable processes and policies on an ongoing basis to determine efficiencies and bring forward recommendations
Provides effective leadership by creating a trusted environment that fosters collaboration and innovation, ensures a respectful, engaging and productive work environment and positive culture.
Accountable for the overall leadership, supervision, coaching, and development of the area employees.
Assists with the development and engagement of an employee culture that inspires innovation, creativity, collaboration, diversity and supports achievement of the business goals and increased employee productivity.

What are we looking for?

Bachelor’s Degree or Diploma requiring 3-4 years of full-time study or have an equivalent combination of education and experience.
A minimum of six (6) years progressive financial experience or an equivalent combination of education and experience.
AML Certification from The Canadian Anti-Money Laundering Institute (CAMLI)
Educational/work experience background in risk management, fraud investigation and anti-money laundering.
Solid understanding of service levels, branch operations, products and services.

Ideally, you are a flexible, collaborative team player with:

Extensive experience in FINTRAC Reporting requirements.
Proven experience in providing detailed and accurate information to third parties.
Extensive experience in risk management, fraud investigation and anti-money laundering.
Advanced research skills and advanced strategic and creative thinking skills.
Advanced proficiency with Microsoft Office products, including Word and Excel.
Advanced understanding of audit procedures.
Solid knowledge and experience of fraud activities and loss prevention.
Have a demonstrated ability to coach and motivate a team of representatives.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Manager of Deposit Support

Reporting to the Manager of Retail Administrative Services, this position is responsible for managing the day-to-day operations and activities of the Centralized Deposit Support team. You lead the administration of the deposit side of business and account related services, supporting your team to deliver efficient and accurate deposit taking and ancillary administrative services.

You are a passionate coach and mentor! You are instrumental in motivating your team for success and holding accountability to performance and results. As a leader, you provide timely communication and articulate the vision with your team and throughout Synergy Credit Union, building and cultivating relationships. You collaborate and create an inclusive team environment for fostering continuous growth and development.

In this role, you are also responsible to develop and maintain policies and procedures related to deposit operations and ancillary services and monitor and report on adherence to policies and procedures as part of ongoing quality assurance. You plan, organize and direct projects, and ensure high quality administrative support is provided to all Retail Service Centres of Synergy Credit Union. You manage and resolve technical issues impacting service and support a wide range of supplier/service partner programs by creating exceptional working relationships with our partners. This position also ensures compliance with legislation, regulations, by-laws, standards of sound business practices, policies and procedures.

Qualifications: Preference is given to two year related post-secondary program (Diploma program) with four to six years or related experience. An equivalent combination of education or experience will be considered. Must be a proven leader with excellent communication and interpersonal skills, strong attention to detail and problem-solving skills. The ability to work with various programs, software and technology is required.

Location: Lloydminster, SK

Salary range: $72 900 – $91 200 annually

To Apply: Submit your cover letter and resume before the end of day on August 8^th, to: careers@synergycu.ca. Please quote competition # 213301 in the subject line.

We thank you for your interest, we will only contact those under consideration. If you are successful for this role, you will undergo a bonding process that includes a criminal record check and credit check.

We are committed to being an equal opportunity employer.

Find out more about us! https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Member Services Specialist, Transfers and Withdrawals

Company Description:

Pioneered in 1939, the Co-operative Superannuation Society (CSS) Pension Plan, located in Saskatoon,
Saskatchewan, is one of the oldest and largest defined contribution pension plans in Canada. With
approximately $5 billion in assets, CSS Pension Plan has grown to serve over 300 employers and 51,300
current and past co-operative and credit union employees across Canada, including more than 8,200
retirees.

Summary:

We are seeking a motivated and conscientious person to join our team as a Member Services Specialist
focusing on serving our members who are making transfer and withdrawals decisions.
Join the CSS Pension Plan and its Member Experience Department as a Member Services Specialist. You
will care for our members’ journeys by:

Taking responsibility and ownership of pension administration responsibilities focusing on
decision points along a member’s journey related to transfers, withdrawals and payments (e.g.,
decisions to consolidate funds, decisions at termination of employment, death benefit
payments, etc.),
Analyzing detailed financial and membership information to identify opportunities for
improvements in the overall member experience and journey with the CSS Pension Plan, and
Responding to inquiries on matters related to CSS rules and regulations, member rights and
obligations, and regulatory requirements.

The successful candidate will be a technically inclined high performer who thrives in a busy
environment, strives to think outside of the box, and can pivot between competing priorities and
complex matters. A strong sense of quality member service, belief in empowering others, and
understanding of the value of the co-operative system will be positive attributes that you bring to the
team. The Member Services Specialist is required to develop an expert understanding of our pension
benefit provisions, policies, and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration”
which represents the values of “Respect, Commitment and Communications”.

Key Responsibilities

Responsibility for pension administration processes, with a focus on transfers, withdrawals and
payments:

Explain all Plan requirements for the transaction and guide the member through the
completion and submission of appropriate forms.
Enter properly completed requests into the Plan’s pension administration system and
generate payments, complete required transfer documentation and forward to receiving
financial institutions, as necessary.
Ensure compliance with policies and procedures, perform quality assurance testing.

Responsibility to team and culture

Accountable for supporting an environment and culture of collaboration, learning, and service
which respects diversity, encourages all teammates to work together to achieve results and
contribute to a healthy, rewarding, and productive working environment where personal and
team accountability are key to meeting CSS’ strategic and operational goals.

Other responsibilities

Generates and analyzes reports and information from our information systems and identifies
opportunities to support and enhance the member experience.
Performs user testing for technological assets to ensure operational and strategic needs and
goals are met.
Assist with projects (e.g., information technology, member experience, member education and
member engagement).
Develops and maintains knowledge and application of CSS policies and procedures. and CSS’ vision, mission and values.
Provides back-up support for the Department and organization as required and carries out other duties as assigned.

Skills and Abilities

Excellent customer service and communication skills, including the ability to communicate complex information in a straightforward manner.
Superior organization, administrative, and problem-solving skills.
Sound knowledge of pension, retirement, and other relevant products and industries.
Advanced computer and analytical skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, as well as the ability to generate reports and information.
Must be flexible and able to manage high work volumes and conflicting priorities to meet deadlines.
Self-directed, but recognizes the importance of relationship building within the team and across the organization.

Qualifications

Experience with customer service, retirement and wealth services, registered products and
transactions,
A post-secondary diploma (e.g., Polytech 2-year diploma, University 2 or 3 year certificate) in
business administration or office management,
Possession of a Pension Plan Administration Certificate (or equivalent), and
Five years or more experience with financial transactions or pension or benefit administration.

A combination of equivalent education, training and experience may be considered. Process improvement experience and education considered an asset.

To Apply:

Please forward your resume and cover letter (including your salary expectations) to:

CSS Pension Plan
Attn: Manager, Quality Assurance and Administration
Email: hr@csspen.com

Competition closes: July 23, 2021 (The position may be filled sooner)

We offer a fun, challenging and inclusive work environment, along with a competitive salary and benefits package.

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.